Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

We had a great experience working with Carlos! He was very friendly, knowledgeable and we got the…read moredeal done quickly and fair. Would definitely work with him again in the future!

Carlos provides the genuine service and commitment that many businesses seem to have lost. I was…read moreskeptical of the great reviews, but he completely exceeded my expectations. After another dealership changed their final offer, I reached out to Carmark. Carlos was professional, courteous, and flexible with scheduling. He thoroughly inspected and test-drove my vehicle, explained his valuation honestly, and gave me an amazing deal without pressure or hostile negotiating. The entire experience felt like talking with a trusted family member. If you're looking to sell a vehicle, I highly recommend Carmark and Carlos for their honesty, professionalism, and genuine customer care.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

Exceptional online car-buying experience from out of state without ever seeing the vehicle in…read moreperson. The entire process was smooth and hassle-free, and the car was shipped to the mainland without any issues. It arrived exactly as advertised and in excellent condition. Dragan went above and beyond by selling me the car for less than my original offer to help with my financial situation. His honesty, generosity, and professionalism made this the best car-buying deal I've ever had. I highly recommend working with him.

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

This is such an overdue review. I got a car back in 2023 and ran into some issues with the engine…read more I always felt intrusive when I would call them about the issues, but they were always there to help. Adam decided to give me a loaner to figure out what was going on. Months passed and come to find out, they were scammed in trying to purchase me a new engine. So Adam ended up helping me find another car that's been my go to ever since. They go out of their way to make sure you get your money's worth, and I will forever be thankful this is where I got my first car. Top tier service and experience.

Don't ever buy vehicles here. Most of the vehicles are already broken. Lots of the vehicles don't…read moreeven get serviced for months. Went and viewed the lot they had. Lots of the vehicles have mold in them. Owner is super rude and does not give any fucks about who is trying to give business. Will never come here ever again. They always say if you buy it we will fix it. But same problems across the board. The Salesman Ty does not know what he is doing

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

Every car I've ever seen from auto land is borderline clapped out, a junker or a rust bucket. They…read moreask top dollar for vehicles that are not even close to good condition. No disrespect to them. Just my experience.

I am a carousel member and I have been enjoying the program.ive gotten a chance to take home and…read moredrive exotic cars that would've never thought of driving.also by being a member I am in constant contact with Rima and his staff.i can honestly say they have treated me respectfully and with Aloha.unfortunately my wife got into an accident with the car.i was uncertain that I would be treated the same.but to my surprise Rima and his staff helped me out with a very nice loaner and with that I was still bummed out that I wasn't driving my "dream car".but lo and behold Rima made my dreams come true by loaning me a super nice Masseratti.i don't usually leave reviews but I just wanted to let everybody know what really goes on behind the scenes.Thanks again Rima for the awesome Masseratti!!!

I am one of those people that doesn't like to leave reviews, but this dealership deserves they…read morereview it gets. While this is a long review, if you're seriously considering buying a car from this dealership, please read to the end. I purchased a used car (5/25/2026) on the condition that the dealership would address the check engine light, the taillight that was out, and detail the vehicle (the car was sitting in the upstairs showroom, not prepped for sale and filthy). It wasn't ready until 5/29; however, while on its way to be delivered, the check engine light went on again -also, that day, sales guy, Skylar, informed me the lender wanted an additional $599 for down payment. I told Skylar I no longer wanted the vehicle because I realized I'd continue having issues and I wasn't going to pay more down. The owner, Rima, called, assured me I wouldn't have any major issues moving forward and that they'd write off the extra $599. I begrudgingly agreed to take the car against my better judgment, based on his assurances. Within a week, the taillight was out again... took half a week approximately to get Skylar to provide information about having it fixed. They sent me to their "sister" shop, who replaced the bulb. The following day, light was out again. That shop discovered the light assembly was damaged due to water intrusion and had to order a part (estimated three week ETA). On July 2nd, I took the vehicle in to an independent shop for a standard oil change since the dealership told me, after the fact (of the purchase) that they don't usually change oil on used vehicles prior to sale. Would've been great to know that in advance. During the oil change, the threads pulled out with the drain plug which, according to the shop manager, is caused by the last person to change the oil because of either cross threading or over torquing. Now I'm hit with a $752 bill to replace the entire oil pan (aftermarket part... had they used an original part, it would've cost over $1000). This is more than 10% of what I currently own on the vehicle. I made repeated attempts to reach Rima through both text and email on the 2nd. He finally reached out that night, just before 8pm. He asked that I take the car to the dealership to have their people "verify (my) concerns" and he was informed it couldn't be since it's undrivable. He asked what the symptoms were... I told him none because I was simply being proactive by engaging in basic maintenance. His response? "With no symptoms, this may be outside of our parameters to try to assist". I sent three more texts after, all went ignored. Rima, you are the owner. What do you mean it's outside your parameters to "try to assist"? After two unsuccessful attempts to have this situation rectified via email, and no direct response from Rima (as a reminder, he is the OWNER) (and only one text from his shop guy, Dennis, to tell me Rima wouldn't work with me), I filed complaints with both BBB and DCCA. This dealership and, more importantly, the owner, is shady as hell. Check out all the other reviews and come to your own conclusions. I'd strongly suggest looking for any other dealership if you're hoping to have a functional vehicle - keep in mind that I had the vehicle for a total of 1 month and 3 days before it became unusable. I made the mistake of not looking at the reviews prior to walking into this dealership. Don't be like me and save yourself unnecessary stress and headaches. For anyone else who has had issues with this dealership, feel free to reach out to me. It's time Rima be forced to face the consequences of fraudulent business practices.

We went to Jerry V's Honolulu Hyundai on Mothers day and from the minute we walked in, you could…read moretell this place was on it. The environment was clean, welcoming, and full of positive energy. Eric greeted us right away and made us feel comfortable from the start. He worked with to help us get the best price possible while respecting our strict non-negotiables. Then we met Sam, and it took the experience to a whole other level. He was kind, compassionate, helpful, and truly listened to us. He fought for us every step of the way and made the entire process feel easy and stress-free. Sam made us feel like part of his family. I'm not joking when I say it felt meant to be. The first dealership we went to was such a discouraging mess, but finding Jerry V's right around the corner completely changed everything. Huge thank you to the team for such an amazing experience!

Worked with David! He was amazing to work out the best deals and in what I wanted. Took a while but…read moreall worked out

Worked with Viviana to trade in and purchase a new vehicle , she was patient and friendly which…read morecreated a great buying experience

Yep, just like the other hundreds of 1 star reviews, my experience with their service department is…read morethe worse and most incompetent I have encountered in my whole life. Without going into all the horrible details I'll just explain a few. First, I went to purchase a part, they said they can't sell it to me without running a diagnostic on my car, so I needed to make an appointment. I walk over the the service department to make an appointment, they said the first they can take me is in 7 weeks. I took my car in 7 weeks later. They say it would be an all day job, maybe 2. they did not call me that day, so I called them the next day. No answer, so I leave a message for an update. No call back. I call everyday for the rest of the week, No Answer/No Call back. The following week, I walk in and ask for an update. The update they give me is "I can't give you a definitive answer". What the heck does that mean?! After 2 weeks of no calls or updates, I walk in again and they tell me no progress and the mechanic working on my car is on vacation. I just ask for my car back. This must happen all the time cause they just said ok and gave me my keys. I can't believe they represent Cadillac, an American luxury auto brand. Their owners (Lithia Motors) are one of the largest auto retailers in the US. So I'm sure Cadillac is afraid of pulling their dealership. They have more 1 star Yelp reviews than 2-5 star reviews combined. Their BBB rating is a D-. They have just 1 service advisor, which by the way, if you stand in their waiting area, all you hear is her apologizing to everyone. She is so shell shocked poor girl must just get hammered by unhappy customers all day, every day.

Very cool and kind people, at first the vehicle I'm looking for the monthly, APR, trade in value…read morewasn't my expection but Stu and Evan went beyond to help me get the best deal for the car that I wanted and no pressure at all what so ever. I highly recommend these guys and their services! Thank you guys

Service completed in a timely manner and courteously. Will come back again when necessary.read more