It's been a process to get here. I had pleasant experiences here before covid and am now looking for my face place. I received an email about a promotion for a microneedling pen so I decided to go ahead and try it out. THE PROCESS: called first week in November and scheduled something for first week in December. They canceled on me two days before my appointment. I called to reschedule in late December and the representative told me that no one was answering the phone at the rancho office. Called AGAIN the first week of January and was finally able to get someone on the phone after waiting over 22 minutes. Set my appointment for January 21st. THE MICRONEEDLING APPOINTMENT: SHASTINE WAS AMAZING. SUPER friendly and informative. She applied the numbing cream (REALLY WORKED- DIDN'T FEEL A THING) and then wiped it off 20 minutes later. The skinpen session was quick and painless- maybe 20 to 25 minutes. My only quick issue was at checkout. I had paid a certain amount for the promotion and the total was coming out to full price (kind of freaked me out). Thank goodness everything was cleared up and they honored the promotion which I originally signed up for. read more

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So these people are nonrefundable, top it off it used to be 15 minutes period gap now it's 5 minutes, I did text them due to my kids on summer break now they won't see me because I was 5 minutes late. They didn't emailed me the new rules! But took 600$ for 3 small areas from me. It's better to pay by the session due to if your always on a tight schedule, I did change my card so they can stop adding fee just if your a little late. Not a good place I won't ever buy the package deals ever again !!!!! read more

If I could leave zero stars I would. This place will steal hundreds of dollars from you and make you wait almost a year to tell you this. I HIGHLY do not recommend purchasing any packages from here before do extensive research because they will lie to you. Last year after being told BY the company's receptionist that's I NOT A SINGLE package left that I needed to purchase for the service I had received. I said of course no problem and I was upsold by the receptionist to get their unlimited plan that cost over $800. When then going to use this package the SAME day. I am told oops I actually have packages and turns out I had OVER 12 sessions still left. I was told to then email store manager who agreed to refund me for the unlimited since of course this wasn't my fault And THERE WAS LITERALLY NO WAY FOR ME TO USE IT. She states that I have to wait a few months And to keep making the payments. I said no problem. Months down the line she no longer works there then no store manager takes over and via email says of course I can get my refund but that I have to finish paying off my Packages. I said once again no problem. Now I'm done paying everything off once again OVER $800. Now Teresa who is the area manager says nope Sorry can't get my money back. Which is wild because in person when I talked to her she told me that since it's in writing that of course she could help me. I would trust no one here. First they'll tell you have no packages to make you buy more then oops sorry put bad but oh well. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

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I absolutely love the staff here. Everyone is extremely professional and especially Theresa. She answers all questions and is very knowledgeable about the services you're receiving. I like this location the most because they don't pressure you into things that you don't leave. Girlies you will feel confident in your own skin leaving here. A special thank you to Theresa in all of her help. I will definitely be sticking to SEV-Rancho for my beauty needs. read more

Be very weary and cautious when being charged. Nurses will charge add a charge for something that is routine and the company is not understanding and will not issue a credit. read more

They are always calling me in late no matter how early I get to my appointment. Also always trying to reschedule me last minute ( the day off ) or day before...last month was because one of their machines broke down this time I don't know why. I bought a package and don't want to lose it. Results are good too..nurses are super nice all have been great but the ladies at the front desk are rude or have poor customer service. There's no reason to be like that as most people coming in just want to feel prettier and better about their appearance or address personal issues. I wish there was another affordable place like this. read more

This review is specifically for Shastine RN. I have been coming to SEV for years now for my laser. Shastine is by far my favorite. I specifically book my appointments surrounded her availability. She is kind, patient, sweet... and above all else very professional and thorough in her work/laser skills. She makes sure to adjust my settings as needed to maximize my results, and hits virtually all areas without missing spots. I can't wait for her to also begin injecting! I will trust her with filler, botox, etc any day. I go elsewhere for those services but will bring my business to SEV as soon as she begins the injecting. 10/10! I can't say enough good things about Shastine. *big hugs to you!* (Shannon and Sarah H. are also excellent at lasering. They are also on my preferred nurse list.) read more

Wouldn't recommend this location. They send appointment confirmation texts, reminding you of their cancellation policy and the fee they charge, all while cancelling or turning you away on the day of your service. I can't believe the level of unprofessionalism. The receptionist was apologetic and nice about it the first time, but when going in for my following appointment, I encountered the same unorganized chaos. I was texted 1 hour before my scheduled appointment with them scrambling to get that days appointments in order. You would think considering that they have a 48 hour cancellation policy that the business would extend that same courtesy and respect for their clients time when they are requesting last minute changes. Fast forward to my actual appointment, the tech knew less than I did about different types of lasers. Everyone was nice enough, but it's just not somewhere I would return. read more

do not recommend, find a more professional place to go, i have been coming here for a couple of months already and they when you schedule your appointment and if anything happens and you dont cancel or re schedule within 48 hours they charge you 50% THEY CHARGE YOUR CARD ON FILE.. Never do they explain that your card will be charged.. but every time i have an appointment they want me to come in earlier, or they are running off schedule so they will take longer to take me or they cancel your appointment the day of the appointment and you just have to deal with it. not only that but for all 7 or 8 sessions i have done i barely see a difference in the hair growth. I will no longer be coming here. read more

I've been a loyal customer to Sev for years. I usually go to Redlands location because their customer service & timeliness is impeccable but I came to Rancho this time because it's closer to me. I was seen 40 minutes AFTER my appointment time. I wasn't late. Actually arrived 10 minutes before my appt & still was seen late. My sister also came here for her first time & was seen 30 minutes AFTER her appt time. Is this how we treat new clients? How can you expect retention when you're this late. Not coming back here. Will be conducting business at Sev Redlands only. read more

This review is based solely on pricing -- not the service. The nurses who perform the laser hair removal treatments have always been amazing and are in no way responsible for my 2-star rating. SEV used to be a great, affordable option in the laser hair removal space, but over my last two visits, the price increases have been absolutely unreasonable. I just paid $158 for laser hair removal on my underarms and Brazilian -- $79 per area. My previous visit was $120, which was already a noticeable jump from the visit before that. That's a significant increase in just a matter of months. It really feels like SEV no longer prioritizes affordability. Thankfully, I'm in the maintenance phase and only need a few sessions per year, but if you're just beginning your laser hair removal journey here -- good luck. You'll need about 7-8 sessions to see full results, which now adds up to a small fortune. Really disappointed to see the prices climb so steeply. So sad to see such a great option become less accessible. read more

This place is the worst. they will try to reschedule your appointment at the last minute and when you tell them you can not reschedul, they will have you waiting over an hour for your appointment. Also when you do have an appointment, you will be waiting over 15-20 minutes after your scheduled time. I never had such a bad experience at the location in Redlands read more

I've been going SEV for years and love how quick the appts are and how nice the nurses are who do your laser. The only unfriendly people are the girls that sit in the front to check you out. I feel like prices are good and if you buy it in a package it's worth the money. read more

I love this place's aesthetics but the service requires better training and improvement. I purchased the back and face package. Unfortunately, it did nothing for me, I saw no changes. If anything, my results were worse than before. They require you to shave before your appointment which really irritated my skin. The nurses would always change and some would finish my appointment in 5 minutes, others a bit more detailed. The girls in the front are 8/10 clueless. During my follow-up consult, they tried charging me a random $50 without notifying me prior. When I tried to schedule another appointment, the girl did not understand what 2 weeks from now meant. As for seeing no changes, (in reality, worse than before because they required me to shave which made my hair thicker and even broke me out), they advised: 1. Hormones will determine how many treatments you really need because they hairs will continue to come back. 2. The treatments need to be done every 4-10 weeks depending on when you see results, then every 6 months for maintenance. I did every 2 then 4 weeks with little to no results. 3. They recommend 12 appointments for the face and back, yet I was told 6 would do the job since my hairs weren't very thick. Overall, it was a waste of money in my opinion. For the prices they charge you'd expect more. read more

I really wanted to give this place a try for laser hair removal. I made an appointment and someone from the business texted me 4 different times asking me to change my appointment time. It was super annoying and inconsiderate. Whats the point of making an appointment if they want to change it... super unprofessional and disappointing I replied to an email the manager sent me and got no reply back. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

I wanted to wait to review SEV because I've only had one laser hair removal appointment and u wanted to give it time to give my honest review, but I'm already very pleased. I went to another place to get laser hair removal on my armpits and Brazilian and although I saw good improvement with my armpits at the other place, my Brazilian seemed so stubborn. I also felt like the other place I went to, the person just wasn't going in and getting everything. I've only had one appointment so far with SEV and although I told them I've had laser hair removal previously, they still took the time to explain the process to me. My nurse was so gentle with me. She did a test spot and when I told her I was fine, she adjusted the level accordingly and did her thing. I felt super comfortable the entire time AND she got in every little crevice that the other person did not do. It's been less than 2 weeks and I am shedding more than I've ever shed at the other place that I went to. The "stubborn" areas were also shedding. I had 7 or 8 sessions with the other person and I literally did not see a difference with a certain area of my Brazilian. With the ONE session at SEV, I am shedding significantly more and I couldn't be happier. It is so pain free, which, and easy. I believe my nurse's name was Shannon. Kudos! The front desk staff were also friendly to me as they welcomed me and checked me in. I can't wait for my next appointment! read more

I will give this place a big 0. The front desk girls are so unprofessional and rude. They cancelled my appointment twice and when i told them that i dont have any time like this to waste. I schedule my day and the at the very moment u guys cancel and they were very rude and told me either leave or come back later. So this post is for the owner to look into it and change your dumb front desk girls if u wanna stay in business read more

Love my results so far! Customer service is great ! Love these girls !! will definitely be coming back !! read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

Had my first laser appointment here a while back and everyone was so so nice! The receptionists and the nurse that helped me made me feel very comfortable for it being my first session! Place is very clean and welcoming, wait to be called was around 5 minutes. read more

I've had a great experience with Sev Laser for hair removal. They are fast, efficient, and the staff at the front provide excellent customer service. I was pleasantly surprised by how affordable laser hair removal is, and now I'm hooked! I'll definitely be returning to get my legs and underarms done. read more

Had my first laser treatment yesterday with Shastine and it was honestly a great experience! I was really nervous at first but she came in with such a caring attitude and made sure to make me feel as comfortable as possible. I also really appreciate her attention to detail and how thorough she was with all my questions! I'll definitely be booking with her again read more

I have wanted laser hair removal for a very long time and this FINALLY opened up here in the Inland Empire. I have been coming here now a few months and have gotten through my pit hair removal session, and can honestly say.... this place works! I am literally HAIR FREE.. they have a lot of payment options, so pick an area and work on that one being hair free. You also have an option or purchasing a Groupon, but that is only valid one location. My overall time of appointment experience is always fast and quick. I check in using a tablet, wait literally a couple of mins, get set-up in one of the rooms and from there you get all the warnings and the actual laser treatment begins. For my pits, I was literally in and out of there in a couple of mins. Lastly, the wait time to get an appointment is insane, you have to book out a couple of months in advance so I suggest book NOW for like 90 days from now. Can't wait to continue coming here! read more

SEV Laser - SEV - Laser Hair Removal Near Me - Rancho Cucamonga, California

Hm, came in a few years ago , from purchasing on Groupon. I highly recommend NOT coming here . They not only are a service of just bringing in as many ppl as possible for the $$ rather then giving a great service w great results. I came in for all my sessions and it DID NOT work. I also always felt very rushed bc they have a lot of clients from Groupon discounted price , they lost their value system and customer service . read more

I get my lips done with flawless laser center in Burbank and I love them. I thought I would come here because it's closer to home. I do not recommend coming here for lip injections! They do not know how to inject lips properly!!!!! My lips look like DUCK LIPS. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

Had my 1st of 6 sessions today at Sev Rancho Cucamonga. They were able to fit me in I had an appointment for Monday but with my work schedule sometimes it's hard to know when you will be off. I had the day off and had another appointment in the area so I stopped by to see if they could accommodate me. The front desk receptionist was very nice and I guess they had a few cancellations so I was told to come back at 2pm. When I came back I checked in on the tablet at the front desk, waited a few minutes and was taken back to Room 1 with Samantha RN. I was given some special glasses to wear during the procedure and undressed. Layer on the table and done in probably about 10 minutes or less. I bought the Groupon for a large area which covers Brazilian and Underarms. Samantha was super sweet and made my first visit great. Looking forward to my next visit. FYI: in the same parking lot as Jimmy John's and Waba Grill. read more

SEV Laser - Inside - Laser Hair Removal Near Me - Rancho Cucamonga, California

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Going on my 3rd session. Affordable & they get you in and out. I should've made the switch to laser long ago

I have been going to SEV on and off for a few years now. After finding SEV they have been my go to for my laser touch ups. I love SEV because their laser is by farthest the least painful compared to other places I have been to. I always recommend SEV when friends and family ask where I go for my laser hair removal! read more

I had one more session left from my groupon and she called me to schedule an appointment. I confirm appoitment then missed it so Im assuming I lose my session. I ask how many sessions I have left in my package and she tells me I have none. So why are you calling me for a session without telling me I needed to spend $450 for a new package. So then she tells me shes charging me a no show fee of $45 for an appoitment where she didnt disclose $450 needed to be paid. The text read you have an upcoming appointment what day would you like. These bait and switch tactics are illegal in CA. Please send me a msg if she has been doing this with you too, read more

I been trying to schedule an appointment for lip fillers for 3 days now. The first two times after being on hold for 30+ mins I had to hang up because I had things to do. Now I'm on hold again.... just to schedule an appointment is ridiculous read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

Front desk girl was supper nice and helpful, first time there and nervous but everything went very smoothly, the nurses are great! Can't wait for my next session read more

I enjoy coming here for a little sprinkle sprinkle I'll definitely be back when the crows are around.

Always a pleasure to come in the nurses are so nice and attentive! Their candle scent is amazing.

I don't know in what world do you and your staff think it's okay to raise a price AFTER someone has paid but not in mine nor many others. And at no point in time did ANYONE state that my personal price wouldn't be what I AGREED TO PAY. Not once did any of those text messages say MY PRICE WILL INCREASE IN OCTOBER. It said YOUR PRICES will increase MEANING the price I ORIGINALLY PAID FOR AND AGREED TO for MY service that day would no longer be available. But whatever, my problem was "handled". What a shame. read more

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Rayleen was amazing at the front desk. She was very professional, explained that I would first have the consultant with the nurse. After my consult with Nurse Shannon, Rayleen went over the various packages. I selected the 6 months to start. I was able to book a same day appointment a little later. Nurse Shannon explained the hair removal process and answered all my questions. The process was not painful and was surprisingly fast. I am so pleased with my experience and can't wait for my next appointment. Traci read more

This SCV, which manages the Rancho Cucamonga and Redlands location is horrible. They will cancel appointments without proper notice. Everything is extra and they frown at you when you give it less than a 20% tip. They over Brook and your appointment is never on time. read more

I come here because of convenience it's the closest laser facility to where I live my under arms worked out great unfortunately I am Brazilian not so great after and five sessions I hardly see any results and downside to this place is none of the nurses that you see will have a set schedule so you will see a different person every time. Some of the girls are not as thorough as the others which makes me feel like I'm not getting my moneys worth, if I were able to actually schedule with the girls to take their time and or makes me feel welcome to spend. This place would have five stars.. some of the nurses and front desk girls have a bit of an attitude as well. read more

I purchased a Groupon that had me saving sooooo much money for a six-session package on two (medium-sized) locations. I have to admit it was A STEAL and I am almost perfectly hairless in my desired locations. Laser therapy DOES WORK but you have to be mindful of your skin tone and hair follicles, as they do make a difference in the number of sessions it takes to reach hairlessness. Overall, the staff here is very professional. I never consistently met with the same nurse but I didn't mind at all because each one did a great job. My only complaint is that I was rarely taken in at my appointment time. There will definitely always be a wait, max 20 minutes? But the ladies at the front desk are hospitable and sometimes send you an automated text in advance if appointment times are running late. I wanted to set up touch-up appointments, but that's looking like $60 for 15 minutes. Sorry to say, there are other spas with the same machines that have it at a more reasonable price. I would definitely look into Groupon/Living Social to purchase a SEV Laser deal. read more

I had been going to SEV for almost 5+ years and never had any issues. Over the past four days SEV had caused me substantial amounts of inconveniences that all could have been avoided if they just communicated with me. I called and spoke to the "manager" and she was unable to help me. So much for Customer Service! read more

I got an Appt within 2 days. The staff are super friendly. Would definitely recommend. Pricing Is great! read more

SEV Laser - Reception Area - Laser Hair Removal Near Me - Rancho Cucamonga, California

I liked the service here a lot. Employees are friendly and professional. The packages they offer are cost friendly compared to other businesses that offer similar services. The results are very satisfactory. Keep up the good work! read more