Went in with my family to check out the Chevy Trax back around August of 24'…read more We got to talking with Rob A., really nice guy and very straight forward. No beating around the bush or changing things on you. After we agreed upon a price and trim level, Rob ordered it for me and we picked up our new vehicle. It's very nice and I thought he did the best he could on the price, we were very happy with Rob and even Tom the Sales Manager. That being said, my only gripe was the finance department. We got another gentleman, also named Tom. While signing the paperwork I explained to Tom that the price was different than what I was quoted by Rob, all in. He glossed over it and explained there was a delivery fee, however that was already built in to the price. I realized after taking the car that the fee was doubled up on to the tune of around $1,100 or so. After numerous calls to Tom, the finance guy, he finally sent a payment to my bank to remove the incorrect overcharge. Mind you, I had to get Rob and the Sales Manager involved for this to be remedied. I was not pleased with this portion of the transaction, but the sales part was great. Rob A. Got me everything he promised and kept his word. Just keep an eye on the final price and what the finance team puts on your paperwork. A mistake or oversight, whatever it was, it was extremely frustrating and I probably paid a little out in interest on his wrong final price during financing.

Brought my 2023 Colorado in the summer of 25 with 20k miles on it, brake sensor light on. Somehow…read moreended up needing brakes and rotors resurfaced. I was told I must be in too much traffic or riding the brakes too hard on elevation changes. I have been driving over 20 years and have never had an issue before. Obviously there was an issue with the original brakes on the vehicle. 20k miles on a truck I had for less than 2 year. Wouldn't that be covered for something? Nope paid over $600. No courtesy whatsoever. I get it's a business but when you are wrong you are wrong. Known problem with the "soft brakes"

Pros: Robert did a good job! We drove in from out of state, and he had everything prepared in…read moreadvance. While we were en route, he guided us through the application, credit check, and income verification process over the phone, making it all very smooth and convenient. Cons: Unfortunately, I cannot recommend this dealership overall. I believe they engaged in a bait-and-switch tactic. The price quoted to us online and over the phone changed once we arrived, with additional conditions that were never disclosed beforehand or listed online. So I believe, they do deceptive marketing. Additionally, they initially lowballed our trade-in offer by $3,500. It was only after we showed them a competing offer from CarMax that they increased their offer by $2,000.

(1 Star) I am…read moreextremely disappointed with my experience. I scheduled an appointment with Jasmine Henderson after discussing two specific vehicles that I was interested in purchasing. Prior to my visit, she provided the Carfax reports and confirmed that both vehicles were available. Based on that information, I made the 45-minute drive from the Bronx to Long Island, paying for gas and tolls along the way. Upon arriving, instead of being shown the vehicles I came to see, I was repeatedly pressured to complete a credit application. I explained that I wanted to inspect the vehicles first before discussing financing or submitting any personal information. Rather than honoring that reasonable request, the staff attempted to redirect me toward two completely different vehicles that I had never inquired about and had no interest in purchasing. After standing firm and again requesting to see the vehicles I had specifically made the appointment for, I was eventually informed that neither vehicle was actually ready for sale. Had I been told this before making the trip, I would not have wasted my time, gas, tolls, or nearly an hour of travel. Confirming that vehicles are available, scheduling an appointment, and then revealing upon arrival that the vehicles cannot be shown is unprofessional and misleading. The continued pressure to complete a credit application before even viewing the advertised vehicles only added to the frustration. I cannot recommend doing business with a dealership that operates this way.

Bought a 2005 Dodge Stratus from them 2014. Overall the car is still running and reliable. However,…read morethey lied to me about the water pump and the timing belt being "brand new". The car had 102k miles on it when I bought it. I had to buy new tires ($600), replaced the water pump and timing belt after 3 months of having it ($800), and there was a crack in the windshield the day I bought the car which I didn't see until I got home. The first couple days I had the car I had to keep jumping the battery. They replaced it. When I went to pick it up, the car was dead. They sent it back to the shop where their mechanic couldn't figure out what was draining my battery when they put a new battery in and the alternator was good. After the third time the car was sent back to the shop, they still couldn't figure it out, so I asked them to take it to my usual mechanic and they gave me a hard time about it. Per lemon law, the car had the same issue 3x in the first 30 days of ownership. I told them I have to return the car if it can't be fixed. They agreed to cover the costs of my mechanic figuring out and fixing the problem. He was able to solve and fix the problem, and I haven't had any battery issues with it since. 5 Star Auto handled the costs and made the frustrating experience easier. The one thing I felt was they were charging me too much above retail value. I have to say to this day I still feel like I should have paid less (at least by $800 for the water pump and timing belt), but it's been a few years of this car being very reliable since having those parts replaced. I've only had to do regular maintenance on the car (oil changes, brakes, etc...). I walked in there with one thing in mind, a car that gets me from point A to point B, and this car does exactly that. The beginning was rocky, and the transaction just never felt right, but I got a very reliable car out of it.

Think of it this way, this put no prices up online and just hit you with it when you're in the…read moredealership. Prices are far too high and falsely advertised. I really hope no one is dumb enough to make a deal with this dealership. They are just horrible

I had an excellent experience working with Jake Asman…read more He was professional, knowledgeable and genuinely focused on helping me find the right car for my needs rather than simply making a sale. I truly appreciate the outstanding customer service and would highly recommend Jake Asman to anyone looking for a new or used vehicle.

Sold me a car they said had no issues. Their own paperwrok shows no less than 8 issues. Well to…read morestart it was missing two lug nutz on the right rear tire and It had not 1 but 2 open safety recalls. The rear differential is making a noise and it can't even pass a nys inspection with all the other issues an independent mechanic found. They have had my car now for two weeks! Thats 3x longer than it has been in my possession. Maybe they will correct all of these issues and i will update if they do. I would not buy a car from them again with what I now know and would suggest others go elsewhere. I will post what my mechanic found. And will add more later.

I've bought two cars from D&P Auto, and when I need another one, I'll definitely go back…read more Before finding D&P, I found car shopping really stressful. Used cars can feel overwhelming with all the different mileage, history, condition, pricing, and versions out there, and I never felt confident that I knew if I was making the right decision. D&P was recommended to me because of their excellent reputation in the community, and they completely lived up to it. Phil, Nick, and Terry were honest, straightforward, and easy to work with. I never felt pressured, which meant a lot to me. They clearly take pride in the cars they sell and go above and beyond in getting them ready for their customers. Their warranty also gave me extra peace of mind. Roberta was very helpful with financing options and made that part of the process much easier too. What I like most is that I can tell them my budget and what I need, and trust them to help me find the right fit. I'm not a person who wants to compare every detail of every car -- I just want the best quality for my money -- and that's exactly why I keep going back. Family-owned, trustworthy, and professional. Highly recommend.

So lucky to live so close to D&P. This dealership is very good. From sales to maintenance, all is…read morevery good. I would say great and I should say great. I have only praise for Philip and everyone who works there.

Jonathan Gardiner absolutely the best car salesman,…read more very personable no pressure, and nothing too hide If it's your first time you're 20th time or your last time this is the man that needs to sell you your car new or used he will get it done fluidly. purchased a 2026 BMW X3 for my elderly Mom, he showed patience with her kept her feeling confident and that's all that matters.

I had an amazing experience at BMW Freeport thanks to Jermaine Scott. From the moment I walked in,…read moreJermaine was professional, patient, and extremely knowledgeable. He took the time to understand exactly what I was looking for and made the entire process smooth and stress-free. Jermaine communicates clearly, gives honest guidance, and truly goes above and beyond to make sure you're comfortable with your decision. You can tell he cares about his customers and takes pride in his work. If you're shopping for a BMW, ask for Jermaine Scott -- he's the type of salesperson who makes the whole experience enjoyable. Highly recommend BMW Freeport and especially Jermaine for top-tier service.

I have just purchased my 2nd Cadillac (CTS & XT5) from Patrick McCabe at Paul Conte Cadillac…read more The first purchase went smooth as silk, and the car is everything Patrick claimed it to be. His hospitality, and no pressure sales approach is the reason I went back for a 2nd car, when it was time to buy. Patrick McCabe is a gentleman, and sets the standard of what every sales person should hope to become.

We just walked in to look at a Caddy not one person said hello or if we need help as we where…read morelooked and sitting in the vehicle on the showroom floor. The receptionist didn't even say anything when she seen us. Maybe because we are in jeans and a sweatshirt. Never judge a book by it's cover. Paul Conte of Freeport

This car lot does not even deserve 1 star! Owner and salespeople are rude and do not know how to…read moredeal with customers. They listed a car for $20,691 in one ad and $19,995 in another, but in order to receive the advertised price, you must agree to pay $1,600 of completely bogus fees. They tried to charge me $700 delivery charge, when the car I was interested was actually the owner's vehicle. The other $900 fee is to detail the car and prepare it for sale... which anyone selling a car has to do to prepare it for sale condition anyway. Even when I agree to pay their bogus fees, they then said the only way one can receive the advertised price is to finance through them at a minimum of 12% APR, for which one does not qualify unless they have a 760 credit score!!! lol With any score under 760, according to the owner, the rate can be 15% or higher!!! After checking my credit, they told me I have 660 credit score, which I know for a fact is above 700... when asked to fax me a copy of my credit report that I authorized them to check, the owner replied to not tell him how to run his business and that the only way I can get a copy is to drive to their dealership (which is over 1 hour from me)... apparently they have not graduated to the fax/electronic age! Anyone seriously thinking of buying a car from them, think twice, three times, and four times.... they will rip you off on every step with shady math, hidden fees, and dishonest advertising. In addition, owner and salesperson were rude and act like they are doing you a favor by even talking to you. I would avoid this dealership by a 3 block radius!

After I made a $1,000 downpayment, they approved me for a 2005 dodge magnum, then AutoWorld called…read moreme a week later to tell me I wasn't approved, and said that I could have a KIA. If I am not approved for 1 car why can they put me in another car? I thought the approval is based on your credit and not on the type of car you want. I returned the car on 8/7/2009, expecting a refund on that same day, but AutoWorld told me to come on 8/14/2009 to pick up an issued refund check and when I went on the 14th, they told me it has been mailed out already. Today is September 14th, 2009 and I haven't received anything in the mail yet. Do not do business with DANIELLE, she's a salesgirl and she LIES about EVERYTHING!