I recently moved to town and was referred to Sew Vac City yo get my two old Berninas cleaned and refurbished. I am highly satisfied with the quality of their service. Looking forward to taking some classes! read more

When you first walk in to Sew Vac City, you can't miss that they have a wide variety of fabrics and fabric lines. They are mostly organized by designer and collection with clear pricing on the shelves. Same with their precut selection since not all fat quarters are priced the same. They also sell and service a variety of machines and the staff was very knowledgeable and pleasant. The store is quite large and felt like there was more to see around every corner. Their size is good since they recently purchased another local shop and will need the space for everything that came with it. All in all, decent prices and good selection of high quality fabrics, machines and notions. read more

The staff is so friendly and helpful, even the recorded message when you call gives you local restaurant recommendations! It's a very nice atmosphere when you walk in the door. I took my vacuum in there too have it looked at, needed a new motor. I dropped off one I bought on eBay there on Saturday, and they texted me at 9:45am Monday morning to tell me it was ready. There was a $40 deposit and then only $20 more covered the labor. I probably would have had it ready the same day if I'd dropped it off during the week. I only wish I'd went there sooner! read more

I've experienced great customer service here -- everyone is friendly and helpful! Great selection of fabric and notions (so many solids and blenders!). I also got a great deal on my sewing machine at Sew Vac City. read more

Brought my wife's Bernina 1130 in a few months ago for routine service ($135). After she used it for a couple of days it was running no better than it was before we brought it in. When we picked up the 1130 we dropped off her Bernina 230 for service. We browsed the store for a little while and then headed home. By the time we got home we already had a message that the 230 was ready. In other words, they had it no longer than an hour or two. Bottom line, the 230 was in worse shape than it was when we dropped it off. Another $135 down the drain. Fortunately, we found an independent certified repair tech in Bryan. He is not only less expensive, but actually does the service! When he serviced the 230, he found a part that was cracked, most likely due to over tightening of a screw from the previous 'service'. Do NOT take your machines to Sew Vac City College Station for service! read more

I love Sew Vac City! The staff is so welcoming and helpful. They've recently expanded their fabric selection and added a large classroom. My Sister & I attended the quilted jacket class and had so much fun. read more

Kinda really dissappinted with the customer service here. Needed a foot pedal for a machine that my wife had been given, they did have it and wanted us to bring the machine in to see if it was the correct one. We took her machine up there and right off the bat the guy starts trying to sell is a new one because the old one needed "extensive repair and service". He did consent to plugging the foot petal in and seeing if it would function. The motor whirred away and sounded as if it had no resistance at all but the needle did not move. When I suggested that it may just need a new belt he scoffed and started trying to sell us a new machine. He had zero intrest in helping me get this machine up and running. Positive things, gotta remember to add these. Store was clean and seemed to have a pleathora of newer machines aviable, and the lady that awnsered the phone was super nice. This is the only reason I am giving 2 star rather than one. read more

Thank you so much Mark at Sew Vac City in College Station, Tx. Once again you have come to the rescue. After spending several days researching and trying to find a rear display cable to my Artistic Quilter 26dx, you found and ordered for me. And if anyone needs a review on the Go Big!, I'll be happy to help... Love Sew Vac City and the friendly people that work there! read more

I was very impressed with the service and knowledge of Janome products Cathy and Mark provided when looking to buy a new machine. I then attended a 2hour session with Cathy on the new machine. Her patience with all the questions and her knowledge far surpassed my expectations. Love the team at this location. Thanks Cathy and Mark for all your help. read more

Absolutely would not recommend. I was told verbally that if the scissors purchased were not what my gift recipient needed that I could return them unused. I contacted them today for a return id number and they will not issue a refund. I'm aware of the non-policy on scissors. That's why I asked about unused scissors. Dishonest business practices. read more

I should have known when I stopped in on a Saturday and I was the only customer in the store... The woman who "helped" me acted like she was doing me a favor by pointing out where the products on my shopping list could be found. I use Miele vacuum products, which means two things: 1) I am not afraid of paying more for quality, and 2) I am a captive customer because Miele accessories cannot be found just anywhere. They has an opportunity to grab a new customer (I just moved here) and keep her. Instead, by the time I got to the register, I decided to take my chances online. I bought only that which I absolutely needed THAT DAY (vacuum bags), and left the rest on the counter. I just happily placed my AmazonPrime order for over $250.00. No driving, no hot sun, no surly attitude. Hey Mom and Pop! I know why your businesses are going out of business -- your entitled kids are taking over. Go starve. read more

Something is lacking in the customer service department here. I didnt feel as though the staff valued me as a potential customer. I do not think I will return for any future vacuum needs. read more

The staff are all very pleasant and knowledgeable regarding the products they sell. This was my first time visiting their location and even though it was over an hour drive, I will definitely revisit. read more

Was told it would be a two day turnaround on having my sewing machine fixed. Called on day three and they had not even looked at my machine yet. The owner is very sweet and helpful. But the repairman is a jerk! read more

I needed my store vac repaired, and when I took into the shop they could not have been nicer. I was helped quickly and it was repaired as I waited. I really appreciate them saving me so much time. read more

If you have a REAL sewing machine and not a "Fisher Price My First Sewing Machine", do NOT waste your time with these people. The only parts they have are apparently for machines that can barely sew two pieces of linen together. So...if your machine is capable of hemming blue jeans or anything more ambitious than sewing together two pieces of paper, just order your parts online because these people will NOT have them, guaranteed. I tried going there because on their ridiculous commercials on the radio, they seem to imply that they have this huge, vast array of parts for all makes and models of machine out there. Well, they DON'T. Will not be wasting my time here in the future. Oh yeah, also they cannot fix your machine while you wait. If you need them to service it, you're going to be waiting for a few weeks and it'll just sit there not getting worked on for a few weeks. read more

I would not recommend taking older sewing machines to them. I took my 1961 Kenmore Model 90 to get it cleaned, oiled, and the belt changed. I had warned them when I checked it in that it hadn't been run in a long time and had been sitting in the cabinet. I get a call 2 days later that my motor could blow "any day now." I looked this machine over before I bought it, the motor turned freely by hand, and with a little power (I didn't want to run it before having it oiled), it didn't make any noise. The person who called me then went into a sales speech on a new machine. He kept cutting me off when I was asking about my machine and kept going back into how many layers of denim this new machine can sew through. I went to pick it up my Kenmore, paid the $37 estimate fee and took it to another shop. The motor is blown, all right. Even now oiled, it overheats and has a metal clicking when you turn it by hand. The Sew Vac City technician blew it by running it with little to no oil in it. I didn't ask for it to be "tested", it never should have been run before oiling it. I am beyond frustrated. I'm out the $37 "estimate fee" and I was never even given an estimate, it sat there for two days only for the tech to ruin the motor. read more

I took my Singer sewing machine to S-V for minor repair and general maintenance recently. The machine was returned to me in worse condition than when I first brought it in and now wouldn't sew at all! I returned to the shop and they told me they could not repair it since it's such an old machine and no one makes parts any longer. I ended up taking the machine to a shop in Houston where they fixed everything as part of "regular maintenance" for $86! S-V are scammers. read more

My previously reliable and sturdy 30-plus-year-old machine (purchased in another state) sewed a "bird's nest" instead of stitching straight. The Sec Vac City technician ran it for four or five stitches and diagnosed it as irreparable. As my time was very limited then, I bought a new machine. When later I had some free time, I changed the needle, oiled it in accordance with the manual, and greased the cam and changed out the bobbin winder O-ring. Just to be on the safe side, I ordered a new bobbin case. Now the old machine runs like, well, a well-oiled machine. My assumption is that repairing vintage machines might not show a favorable profit margin, and solid business practices would suggest persons with this type of machine should be propelled into buying a new machine. That short-term decision, however, might be better balanced against the probability of disenfranchising a potential long-term customer. A little honesty and good will at the time (at perhaps a small profit margin) would have scored Sew Vac a loyal customer. read more