Mark D.

Shabuya's second location in Kapolei is such a win for those of us who live on the west side! So convenient and just as good as the original. Wait time wasn't long at all, and there are plenty of tables inside, making it great for groups. My go to is always the spicy miso broth. Super tasty with great flavor and the perfect level of spice without being overwhelming. The meats are high quality and come in good portions, which makes the experience even better. The buffet bar is the same setup as the first location, with a wide variety of noodles, vegetables, additional meats and seafood, plus tons of sauces to customize your meal. So many options to choose from. I really enjoy their fish ball and raw eggs that I can cook with the ramen! I wouldn't skip the original fried chicken. It's so good we had to order more than five bowls of them! Crispy, flavorful sauce, and totally addictive. Service was fast and the servers were very attentive throughout our meal. Overall, an excellent experience and I'm so glad we now have a Shabuya closer to home. Highly recommend!

Eli N.

Finally decided to try Shibuya after driving past it for over two months. Unfortunately, it was a bit disappointing. The first thing we noticed was how loud it was. It made it hard to hear the server's instructions or even ask for things. Our waiter also kept forgetting items we requested. We ordered drinks, and even though the restaurant wasn't busy, it still took about 10 minutes to get them. The meat was okay, but it was sliced incredibly thin--so thin you could practically see through it. It wasn't bad, but it definitely wasn't anything special. The biggest issue, though, was how they charged for kids. My daughter is 10 years old. After we had already finished eating, they asked her to stand next to a height marker to determine whether she qualified for the kids' price. Because she's tall for her age, they charged her the full adult price. That just doesn't make sense to me. If your policy is based on age, say 10 and under or 12 and under, that's fair. But using height? Some kids are naturally tall, and others are short. My daughter is only about 80 pounds--she's still very much a kid. Charging a child an adult price because of their height feels like a cheap way to squeeze out a few extra dollars. I don't blame the staff. I blame the management and the owners. If you don't empower your employees to make good decisions and set clear standards, the customer experience is never going to rise above mediocre. As someone who's worked in the food industry and has been a manager, I know it starts at the top and trickles down. Overall, the food was decent, but nothing memorable. Between the loud atmosphere, inconsistent service, and the way they handled the kids' pricing, I don't see myself coming back. I'm not sure if this is a locally owned business or a large corporation, but either way, it just didn't have that aloha spirit that makes you want to return. There are plenty of other places with the same concept that offer better service, better presentation, and a better overall experience. We won't be coming back, and we won't be recommending it to anyone.

Christopher D.

Shabuya is always good. We stayed at Disney aulani and spending a lot of money so it was good that the lunch special here was only $22.99 a person. Food quality was good. Service was a bit strange. We had a reservation and despite having a lot of empty seats, they said they couldn't seat us because the server was not ready. We waited about 15 mins before being seated. Also, was kind of hard getting our servers attention at times and they were very strict on the time limit despite the restaurant being empty. Place was very clean and welcoming just like any other Shabuya. Would come again.

Rizelle O.

If you're going to Shabuya I recommend the Kapolei restaurant. They definitely have a better variety than the other location, in my opinion. Service and the restaurant itself is good, I mostly like the options that they offer in Kapolei. Line is predictably long, but joining the waitlist before arriving to the restaurant is a helpful tip!

Jasmine G.

I came into Shabuya around 6:29 PM and overall had a really good experience, definitely leaning toward 4 stars. When we first got there, there were quite a few people waiting, but the process was smooth. We checked in with the hostess, joined the waitlist through our phone, and got a text when our table was ready. The wait honestly wasn't bad at all. I did ask if the bar was open seating since there were only two people sitting there, but they let me know it wasn't because they had been slammed all day and the bartender had just come back from break. I get it, it just would've been nice as an option. Let me tell you... I got their "adult Capri Sun" (a strawberry lychee slushy) and it was SO good. Like dangerously good lol. Food-wise, I actually loved the curry rice and karaage more than the hot pot itself, didn't expect that! The salad bar had plenty of options, and there were a lot of seafood choices too if you're into that. The only thing that felt a little limited was the thin meats since you can only choose up to eight at a time and it was a controlled item to order as the server stopped by. Nevertheless, they looked like premium ribbons of meat. Service was great. Our server was attentive, and once we placed orders, the food came out really fast. The vibe of the restaurant is super nice too, very sleek, clean, and modern. I love an all-black aesthetic, it just looks put together. My only real issue was the bathroom, two stalls had toilet paper placed in the corner by the toilet, which just didn't feel hygienic. Also, the hostess/manager (she was wearing a white blouse) ran after us to let us know we couldn't take our Capri Suns to go lol. I mean... I get it, rules are rules, but it did catch me off guard. Overall, I really did enjoy my experience and would come back! Just a few small things that could be improved.

Monica S.

Celebrated a birthday here and everyone enjoyed their AYCE $23 lunch. Honestly, there's only so much you can eat, so we focused on the meat and fresh vegetables. As for the appetizers, the Karaage and Japchae were good, but I would pass on the gyoza. The fish and seafood weren't as fresh as I would have like, hence the docked star. Other than that, there was a wide selection to choose from the fresh food bar. Seating for 6 in a booth is somewhat awkward in that when a person wanted to get up to get something you either have to ask everyone to get up out of their seat or ask the person at the end of the booth to get it for you. I asked the staff if Shabuya does anything special for the birthday person, but they do not.

Krystele A.

One of my go to spots after work since its close to my work place. I usually dine in during their lunch special. Lunch is $22.99 (Monday-Friday) and dinner is $32.99. The place is clean and the booth seats are pretty comfortable. The service is hit or miss depending how busy it is. However, I must say Cory is the BEST server! He genuinely cares and knows what you need before you say anything. I love the varitey of options from meats, seafood, vegetables and sauces. I personally love to mix the spicy miso and tonktosu broth together. The appetizers are pretty good like the japchae and gyoza. They do have a drink menu from beer, cocktails, and soju. I normally don't order drinks but I recommend trying their capri soju. The mango lihing mui flavor was sooo good! I definitely recommend checking this place out!

Lauae V.

Party of 1, I always request the bar. I absolutely love that you get your own little burner, and service is fast (being that its just you and the bartender)

Michael C.

Lunch time! My first time lunching at this location was last summer, and sadly I neglected to post a review. Thankfully, I visited for lunch today and decided to defy procrastination by posting a review at the earliest convenience. 1. Yes, there's parking! The restaurant has their own lot, which is more spacious than I expected (I believe this was formerly Outback Steakhouse). 2. Yes, per posted signage above the entrance, they do serve lunch everyday. Per the menu, lunch hours are Monday thru Friday, Open (11am per Yelp) to 3:00pm; excludes Holidays, Sat, and Sun (as per the menu). Lunch pricing is $22.99/person. 3. Yes, there is time limit. Lunching time = 90 minutes. Our server informed us that he would provide notification when the time limit was near. 4. Yes, diners will choose their broth first (we chose original), and are allowed 8 meats and 3 appetizers at a time. Aside from these choices, diners can help themselves to the many offerings/choices at the salad bar. These include banchan, vegetables, fish options, and sauces. There is a drink menu (a bar is located just off of the entrance) available which includes soda and alcohol. 5. Yes, we ordered mostly chicken for our meats, but also chose to try the pork belly and beef toro. As the meats are thinly sliced, they cooked quickly and easily in the hot broth. The vegetable choices at the salad bar included cabbage, broccoli, and mushrooms. We tried the gyoza and chicken karaage from the appetizer menu.....decent but small portions. 6. Yes, we felt 90 minutes was sufficient for us; we started to get full as the 1 hour mark approached. 7. Yes, service was very satisfactory. Our server explained the process of ordering and self-service clearly, and checked on us periodically throughout the meal. I appreciated that he came over with broth and water refills readily. Very good service. BOTTOM LINE A decent hot pot AYCE in Kapolei. I thought the lunch pricing was very reasonable for what's included. Recommended. Lastly, I'm glad I had the opportunity to post this review today.

Andrew N.

Great experience! Server was consistently checking up on us and ensuring we had all our meats and water refilled. Food was fresh, but I do have one complaint. Maybe they should have an arrow for direction to go when grabbing food from the noodle/seafood/vegetable bar. People would just cut in front of you or come in the wrong direction when there is obviously a line going one way. If you don't want to wait, this location wasn't as busy as Ala Moana.

Anastasiya K.

OMG I LOVE Shabuya. I've been several times and it truly never misses. Our most recent visit was for my husband's birthday lunch and the team made him feel genuinely special from start to finish. Weekday lunch pricing is incredible. For under $25 I left completely full and so happy. It's such a good value for the quality and level of service you get. Service is always on point. Tables are cleared quickly, water is constantly refilled, and the meat comes out fast. I especially love that they never make you feel like a burden for ordering more. Instead they proactively ask what other meats you'd like to try, which really sets this place apart. The vibes are great and the whole experience feels smooth and well run. We leave happy every single time. My only small wish is that they had enoki mushrooms, but they do have wood ear mushrooms which I love, so it's an easy trade off. Consistently excellent and one of my go to spots.

Hanna K.

There are plenty of parking for this location and definitely less crowded than the one at Ala Moana Center. The selections and menu seemed to be the same. We got the tonkotsu and sukiyaki soup base. Both were great although I preferred the sukiyaki with a raw egg as dipping sauce. Their meat was nice and fresh and they refilled the veggies and seafood stations often. Staff worked fast and worked well together. Orders came out quickly and precisely, and the restaurant was kept clean.

Sherry C.

Excellent service!!! Fresh meat!!! Our waiter was super attentive!!! Excellent price for lunch!!!