Really impressed with our first visit here. There was about a 2 hour wait on a Sunday morning, but with their online check-in system, it wasn't bad to wait at home. The server was friendly, attentive and had great recommendations. All the food items we got were great! Really big, creative menu. Not all the same-ole breakfast menu you're probably used to. We will be back! read more

Had such high hopes for this restaurant!! We were visiting from out of town and my granddaughter needs gluten free options. The "About" section of the web site describes how the owner developed the GF menu for her daughter etc. We called ahead for seating and were seated very shortly after arrival, that is where the service ended. Wait staff was polite talking about the menu and getting water for us but getting back to take out orders took forever. The food FINALLY started to arrive and was incorrect-- I asked to confirm the pancakes were GF and they were not--- dangerous as best in a GF friendly place!! 3 of the 6 orders had to be replaced. One for a plain hamburger had to be replaced and took so long to get was finally comped by the manager. Though I had to leave ahead of the rest, my family told me they finally got up to leave because despite asking several times there was no check- they did get the check on their way out the door !! The restaurant was closed by then - you would think they would have noticed a table full still sitting there!! My granddaughters were so hungry after waiting for ever it was ridiculous. Though the food was good it was a terrible experience. I understand finding help these days is tough, but there were literally only a couple other tables seated at the time we were there. read more

My wife and I had breakfast here yesterday. We will definitely be back but there was some funkiness that affected the rating. I had the pancake with blueberry compote and lemon curd. My wife had the brussel sprouts healthy skillet. We called ahead about the wait and we're told it was long. They recommended going online and getting on the waitlist. Definitely a good idea, since the wait was 6o+ I like lemon curd and was looking forward to trying it on the pancake. I don't know if it was mixed in with the blueberries or in the pancake, but not visible. I kind of tasted lemon, so maybe it was mixed in, but what a waste. My wife liked her meal, but unfortunately the server who delivered it spilled the maple syrup that came with my pancake on both our meals. I'm not sure how that happened. He went and got more syrup, but my wife didn't realize the sweet taste she was picking up on was not something that was supposed to be there. We ordered a side of biscuits (2) and gravy to try. It was cheap enough at $3.00, but there was literally a patty of not completely cooked sausage in the gravy that we pointed out to the manager, when she asked how our meal was. She got us some new gravy. There were a lot of good things on the menu I can't wait to try on the next visit. I wouldn't get what I had again though. My wife said she would order her meal again. I liked the vibe and prices were reasonable. read more

We decided to try this location. We were not disappointed at all. Great food & good Service.

Decor is fun and staff try hard. Food is a disappointment. Three tries and three misses. Each time we all ordered something different and each time one of us received the incorrect thing. Underwhelmed. read more

So we tried to go here 3 times before finally getting there yesterday(only because I downloaded the Yelp app to join wait list). Showed we should be seated by 12:17-12:32. We finally get seated at 12:28 and we get to our table. Once our waitress got the drinks we finally got to order it was 12:45. We expected this place to be amazing for the wait time and the prices. The food was sub par at best! My husband had a burrito with overcooked hash browns, I had an omelet with hardly any meat and over cooked hash browns, my daughter had a waffle with peanut butter, and my son had holy moly fries. Was not impressed and once we finished we waited almost 15 mins for our waitress to get back to the table to even check on us. $50.05 later and we were disappointed! Won't be back. Big biscuit is much better quality, price and service! read more

Shack Breakfast & Lunch - Breakfast & Brunch Near Me - Lee's Summit, Missouri

I've given them multiple chances, but they've fallen short every time. The servers brought our plates and just kept saying "I have an omelet" "and another omelet"... They didn't know the product enough to say which order was what item, so we had to just pass our plates around until we got the item we ordered. Then almost immediately our waiter came buy and started asking for payment. I had taken maybe four bites of the Wolfpack special , which sounded so good (shrimp and grits with pork belly) and had to stop eating to sort the payment out. The food tasted like it was prepackaged and reheated. The pork belly was chewy and dry. If you want fresh, delicious breakfast your better bet is the big biscuit. They don't have all the quirky names for their food, but at least their servers no their menu. read more

Amazing food great service managers very attentive and friendly. Highly recommend Lees Summit location great vibe and energy! Abby was very engaging and friendly at the bar. read more

Awesome food, great service. Suzie was amazing!! The food was hot and delicious, and delivered quick. Nothing to complain about.

The menu is creative and fun. The food is great big portions. The wait staff can be a hit and miss. They have a full bar so it is great for a drink with lunch or a hair of the dog that bit you. Have been here for lunch and breakfast. Our favs are the Junk in the trunk and old gringo and the plate size lemon curd blueberry pancake. The King (Elvis) pancake is also delicious! read more

We hosted an evening event here and it was FABULOUS!!! The manager was easy to work with and quick to respond to any question or request we had. They were overwhelmingly willing to work with all of our requests, we got to move tables around to suit our needs, we got to use our own music, we put up decorations, we had special guests arrive. The staff was wonderful, so upbeat and friendly and quick. The food was phenomenal, we had many guests complement it. It was a great place to host an event and I would recommend it to anyone looking for a hosting space. read more

Shack Breakfast & Lunch - KC Wolf at our event - Breakfast & Brunch Near Me - Lee's Summit, Missouri

Love their food and atmosphere - server was fun and friendly. Portions are huge and always yummy!

My boyfriend ordered lunch and I ordered breakfast. Both were delicious and the server was great.

Tried this place with my family today . Family friendly place for sure! The drinks were amazing !! Our kids had fun writings on the walls. Our server Lourdes was very attentive and sweet, two of plates took a little while to get to our table, but the manager took really good care of us. we had a nice experience!!! Highly recommend it! read more

Really great food and great service. Suzie was so thoughtful and considerate and checked on us the perfect amount of times. We're excited to have such a great breakfast restaurant in Lee's Summit! read more

Very disappointed in the employees. I used the app to make our reservation. There was no lengthy wait time, so we arrived 10 min before our reservation. We checked in and waited about 45 min. The room wants emptying out so my husband checked on our reservation and the seated us immediately. Even though our reservation was confirmed by the text message, and we confirmed when we arrived, they "lost l" our reservation. When a hound lady bought our meals, she spilled the syrup all over the table. I even had it on me. She didn't even offer to clean up the table but did bring us a new syrup cup. I asked about a rag or something to wipe up the table, so she brought us two dry napkins! Two napkins did not even begin to wipe up the sticky mess. She walked off never to return. We told our waitress who gave us a couple more napkins. On a good note our food was good and hot. It will be a long time before we will go back. read more

I had a great breakfast this morning at Shack! It was called loaded greens! Can't say enough about all the flavors bursting in my mouth! Between the mushrooms, and onions and peppers.. mixed in with the feta... and then some of the homemade hash browns that had crisped up on the skillet... Definitely a breakfast I would return for!! The atmosphere reminded my husband and I of a mountain diner, which we love! They also do a pile high with whipped cream hot cocoa, that my kids were big fans of!! And a shout out to Suzy our waitress! She was so sweet and took great care of us! read more

This location is my new favorite breakfast place! My server Madisyn was amazing and the manager on duty Dakari is always very attentive to the customers and makes sure their experience is great. The food is always out quickly and tastes great. Highly recommend read more

Great food and lots of it. We had the breakfast tacos, breakfast burritos and a couple omelets. We all enjoyed our food. It did take some time to get our food but we were told they only had one cook that day. We were ok with it because we could sit and chat. So great. Definitely will be back! read more

The breakfast was ok. I got an omlet but was surprised by the upcharge for each item!! Also there were many transactions in the 1 hour I was there, and I only saw 1 person who washed their hands!! Comeon we still have issues that sanitary hand washing should be part of your employee instructions!! read more

We made a reservation and attended with a party of nine. The waitress, in her defense, informed us she was new after we asked a few questions for which she did not know the answer. Just over half the order came, but we were expecting the rest shortly. As the first group was finishing their meal, the waitress inquired as to what was exactly was missing and informed us she believed our food may have been taken to the wrong table. A very short time later, approximately fifteen minutes after the initially orders were brought out, they arrived at our table with Luke warm and hardening food. We were informed it was just not brought out. I tried one bite and chose not to eat the rubbery food. The other two guests, who had not eaten anything prior, chose to power through. The waitress returned, seeing I had only taken one bite,, and asked if I just wanted a box for the items. I sent it back, and it was removed from my bill. I think an offer to remake the food, even if we refused, would have been a better option. read more

i loved this place! i got the breakfast tacos and it was bomb! and my server Dakari was amazing! definitely will see him next time i come in! read more

Shack Breakfast & Lunch - Breakfast & Brunch Near Me - Lee's Summit, Missouri

Blech! Long menu but few good choices. Terrible, terrible service; no sense of urgency. Coffee mugs and silverware were dirty. Now the details: - Got there before 8:00 on Saturday, no one else waiting, but our party of 7 waited almost 30 minutes for them to put 2 tables together. And the dining room didn't appear crowded at all. - Waited another 30 minutes for someone to take our order, then waited and waited for food, which was delivered cold. No waitress check-in during our meal so there was another wait after everyone was finished before they brought the check. - Cute names for all the food items on the menu, but it's 6 pages long and literally nothing I wanted to eat. Maybe I'm an anomaly; I don't eat omelets, skillets, or waffles and ordering eggs in a restaurant is such a crap shoot. The pancake choices were minimal and mostly loaded with garbage (choc chips, bananas, peanut butter, whipped cream, etc. Where are the blueberry, pecan, or buckwheat pancakes?) The breakfast sandwiches/burritos are bready and loaded with carbs or so many proteins that it doesn't hold together. No bakery items, which would be nice for a lighter option. Only 1 person in our party of 7 liked it. I won't be going back. read more

Awesome brunch place. I am gluten-free and there are very few places that are safe to eat at, but this Shack understands the importance of it and is careful with the food to prevent any cross-contamination. Shout out to Axel for making sure everything is gluten-free and correct on our order!! There's usually a long wait but there's a waitlist online. read more

Shack is a great place for breakfast. We always have great food and wonderful service!

My wife and I were visiting KC for an event and went to enjoy breakfast this morning. She is Celiac (Gluten Allergy) and has other food restrictions. I want to clearly state that we aren't sure that there was any gluten cross-contamination, however, our experience makes us question the full safety of this establishment. My wife ordered her food with no bell peppers and the bruschetta on the side. Her meal came out with both in her skillet, neat and piled high. She sent it back and they brought back, very quickly I might add, what had to have been the exact same dish, but you could tell it had been scrapped apart to "remove" the bell peppers and the bruschetta as it was very messy and flat compared to the first one. After a couple bites, she noticed there were still a few peppers in her skillet and there was spinach in the bruschetta. We asked to speak to a manager and the General Manager, Brandon, came over and he was very rude from the start. He claimed that the waitress did not put the note on the ticket that my wife wanted no peppers and the bruschetta on the side. He also claimed that the kitchen did not deconstruct the skillet and he said he watched them remake the skillet and that the peppers must've been left on the grill from another patron's meal. When we mentioned that we were disappointed as this was harolded to be a safe place for those with celiac and those with food allergies/sensitivities, he said that they take it very seriously. Obviously they do not if they re-serve deconstructed dishes, which makes us question the safety of the food that's supposedly "gluten-free". He was very condescending, not taking accountability for anything and blamed it on the waitress and the kitchen. After he left our table, I let our waitress know that he had said she didn't input the exclusions and she showed us the ticket which stated NO PEPPERS and BRUSCHETTA ON THE SIDE. Not only did he not take accountability, but he threw his waitress under the bus and lied straight to our faces. We were devastated by our experience and will never patronize the chain again as they have broken our trust. They obviously cannot be trusted to tell you the truth, so how can they be trusted to provide safe meals? Anyone who is gluten-free or who has food sensitivities/allergies needs to beware of this place. read more

I am so happy the Shack opened a location in Lee's Summit! This location has super friendly waitstaff and the food is delicious!!!

Took the family to try it. The anticipation was high. The server was nice but overall flow of the restaurant was very slow and there were not very busy. The hype was not met for the price or the service. It had a nice theme and atmosphere. May consider again down the road to see if restaurant flow and speed has improved. read more

Really good food and good service! I like the boozy cereal shakes, very yummy and unique.

This is the only place that can't seem to correctly use their wait it's app. This is the third time we have not been allowed to join a wait list and then show us and there is a long wait. Lots of upset customers including myself. Not sure I will ever try you again. read more

Seriously the best food!! Often a multiple hour long wait so make sure you get in line ahead of time! They have an awesome gluten free menu, especially their pancakes!!! Sooo good and fluffy, you'd never know they are GF! read more

I think the main problem with this place is the staff. The menu has a lot of delicious sounding options and funny names. I'm interested to try their boozy shakes another time. The inside looks pretty nice and there is a decent patio away from the street. The staff just don't seem to really know what they are doing. I checked in on Yelp around noon on a Saturday while running an errand elsewhere, and was dismayed to see that there would be a 40 minute wait. When we got there we eyed the outdoor seating and saw it was about 4/5ths empty. So when I went inside to check in I made sure to tell them we wanted an outdoor table. They told me it wouldn't make any difference in the wait time and it would still be about 40 minutes. Ten minutes later I got the text to say our table was ready. Good thing we stayed close! Of course that was a pleasant surprise but it does leave one feeling like it's a bit chaotic. So the guy who took us to our table heard me say to my kids that I didn't have their coloring books and he offered to bring us something. Great! That was really thoughtful! He brought us a handful of crayons and nothing to color. I ordered my salmon omelet in part because it came with a fresh fruit bowl that I could share with my toddler. It was only strawberries and blueberries which is decent, I guess, but the whole thing was less than a quarter cup of overripe mush and one of the blueberries was moldy. I let the waitress know and she apologized and offered us a new one. The new one was in the same condition including the mold. We didn't see her again until we had almost finished our food and ready for the bill so I let the waitress know again, gesturing to the pile of moldy mush I'd picked out on the side of my plate. I wasn't expecting another new one at that point but I was expecting more than an apology, but that's all we got. Maybe a coupon to encourage us to come back? Assurance she would let them know in the kitchen so nobody else got moldy fruit? I think it's pretty lame that we paid full price for food that was partially inedible due to mold. Meh. My 7 yo daughter ordered French toast. I didn't try it but she said it was good, though she wouldn't touch the syrup because it was the fake stuff. This is not a single dollar sign restaurant, and they specialize in breakfast. Is it weird to expect real maple syrup? My husband enjoyed his "Mother Clucker." The "dirty fries" didn't live up to his expectations. This place was just okay. There wasn't anything terrible but it was underwhelming. There aren't a lot of restaurant options with family-friendly outdoor seating and varied menus in Lees Summit so maybe I'm being too forgiving. I do want to try other things on the menu. I think I'll check the reviews before we try this place again and see if they can get their stuff together. read more

Meh. Overpriced and overhyped. Sure, the menu items have funny names, but shtick only gets you so far. Have been 3 times and twice have had issues with completeness/correctness of our order. Waffle was not much bigger than an eggo. I agree with other reviews: when you can go to First Watch and get better service and portions, why go here? read more

It was clean. A nice change from the place ghat was there. Thought we had found a new place for breakfast but when we both got sick. I don't believe we will be back. Shame it was a nice place too bad we got sick from the food. read more

I've read some disparaging reviews, but our experience has been great each time we've visited. Yes, there are other local options ....but I think competition is good. The place is always packed and they like many businesses are struggling to hire enough staff as a result of the pandemic. read more

Love this place! Great drink options and food options! So much to try! Definitely check in ahead of time- the place is always packed.

Received the worst service ever. We were sitting so long waiting to receive drinks and place an order that we left & went to a Waffle House where we were served immediately. I will never recommend this restaurant to friends or family. We will never go back. read more

Food was pretty good, but the place was too loud for my liking. The food seems like it should be, for the most part, and a regular American breakfast place, nothing too fancy read more

Food was great our waiter was really nice and he made some recommendations as this was our first time there.

The food was absolutely amazing! The wait staff was great, especially Jacobie! The menu has wide range of options, everyone can find something to eat! read more