I had a gift certificate to use up and went with a friend. Their martini menu is impressive and the ones we tried were delicious. Pricey! (about $14/$17) But delicious. Both of us found our meals salty. I had the chicken marsala. I was drinking water all night. I won't rush back to eat. I maybe would return for a drink. read more

AWFUL FOOD & DRINKS!!!! Food taste like it came from a gas station. Honestly, everything tasted like microwave food and was TERRIBLY overpriced! I'm the type of person who is willing to spend if the experience/food is worth it....it was not, and I regretted EVERY penny. I also ordered a martini...$15. But I was probably better off just drinking water because there was absolutely no alcohol in it. This place is gross too. I actually had to ask the bartender to wash out my glass before he poured my drink because it was so dusty and dirty. Not kidding. Go to Taco Bell or any Sonoco gas station and you'll get better quality food. Take your business elsewhere. Seriously, there are so many better alternatives in the area. STEER CLEAR OF THIS PLACE! read more

I used to come to this place quite a long time ago and it was wonderful. I honestly have no clue what happened! For one, if you can't find on street parking, it's expensive (for downtown Springfield). The bar area wasn't extremely packed, but there still wasn't a lot of breathing room. The DJ was excellent but that's about it. The service was very slow and got our order wrong in the first place. And then let's talk about mortgaging our houses to pay for the drinks! Holy hell! My friends martini was $15!!! Absolutely ridiculous!! Unless that martini comes home with me and washes my dishes I don't see paying that much for a drink. We won't be back any time soon. read more

Looks cool from outside. That's as far as I got, even tho listen every where that this place was open. I called once it rang went to voicemail, called back a second time rang once went to voicemail. Waste of time read more

Laura the bartender is excellent! The Martini menu is very extensive and a little pricey, but a tasteful selection. The food is good. I wouldn't go in with the expectations of a five-star restaurant. The venue is quite small, I would guesstimate capacity is about 100 people tops. The overall vibe is intimate. This place is perfect for a very long happy hour with a few good friends. read more

Not sure why this place is getting such bad reviews. The Martini's are pricey but large and the menu is extensive. The Bartenders are excellent and friendly. The apps are also great. I can't speak about the rest of the menu. This is a different spot to check out out great atmosphere as it is what it is, a Piano Bar. read more

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My lady and I thoroughly enjoyed the drinks, service and music at this fine establishment! We popped in unexpectedly after work to find a wonderful bartender named Laura serving super sized Martinis and delicious pints of Beer. Earlier in the evening they also offer a few $3 small plate apps, which is nice to match with the killer beverages. I can't say enough about the hospitality we encountered at Shakago, simply outstanding! So warm on a cold night, best drinks ever and the lit candles also warmed our hearts. Karaoke started shortly after arriving, and the two guys running the gig were also very pleasant, not to mention that they both had such soulful sounds they could make grown men weep. I fealt bold enough to sing a song...or three while there, and the sound system and ambience even turned me into a solid performer, lol. We were lucky to encounter a birthday party being set up by one of their regulars, so my lady inquired, ended up chatting with the guy named Donny. He was bringing his girlfriend back in an hour or so, with the intent to surprise her on her birthday, and he sure did! We stayed for awhile dancing and laughing the start of the night, and seriously had a blast. You won't find better drinks, warmer people and smoother moods that here. Thanks Shakago for the excellent time had on an off night in Springfield, we'll be back. read more

Drinks are on the pricey side but it's worth it because it's tasty and strong and you have plenty options to choose from. read more

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DJ is bomb! Music is on hit. Drinks cool. But dang dudes wouldn't dance wit the cali chicks!

Based on the servers alone I WISH I could give a better review. HOWEVER... We went in with reservations on a Friday night. There were only a couple people at the bar and the entire place smelled of urine and Pine Sol. We had just moved here from Chicago and was very excited to see a piano bar/restaurant in Springfield. The pianist, while a pretty good musician, had incredibly awful/rude patter with the audience. The drinks were fine but pricey, the entrees were just not good. I had scallops the size of a nickel and consistency of pencil erasers. My other half had a chicken dish and after finishing it made 2 trips to the bathroom to throw up. I spent the night sleeping on the couch to be close to the bathroom and didn't leave the house the next day. Again, the servers were quite attentive and apologetic but unable to adjust our pretty staggering bill for a sad sad dining experience. read more

NOPE NOPE NOPE walked in and walked right out. The place is a filthy little hole in the wall. I had high hopes but once I walked in I new I wasn't staying. Don't waste your time going there you'll have the same reaction guaranteed. read more

Drinks are pricey but large. The food is reasonably priced and very good, especially the apps. The bar service has always been spectacular though i cannot speak for the floor staff. The four stars comes from the ambiance alone. The place is as stated, a piano and martini bar. It's a great place to wind down and have a drink and some food in place that still shows class in a somewhat tasteless world. read more

I wouldn't go back there. Really snooty, horrible service, the staff is under par, mediocre at best. There isn't even a piano nor a key board in the building. Don't expect to go there with a hat, they are not allowed. But trashy corsets are. It is a dump!!! read more

I really love the martinis at this place. They are amazing, delicious, and huge. Their menu is extensive and very unique. The atmosphere at this place is great as well. However, I really wish the food was as good. It is frozen and tasteless. I had my first dinner here 4 years ago and remember the quality being much better than what is is today. Perhaps the menu should really focus and appetizers and general bar food rather than seafoods, steaks, and pastas. I think the quality of the food is really hurting this place so please make a change Shakago. The drinks are 5 star worthy but the food is only worth half of a star. I gave this review 3 stars because of the drinks. I hope this review is helpful to the owner.. food is just as important as your drinks if you are going to serve it at your place. read more

Not very good, especially for the price. My chicken parmesan was quite chewy with WAY too much sauce....and the sauce wasn't good either. For $16 a meal, I expected some kind of amazing dish....just "meh." We went because we had a gift card but I doubt I'll ever be back. read more

So disappointing! The martinis are good, but beware: there is no price on the extensive martini menu and they are $13 a pop! Ridiculous NYC prices for a tiny place in the bad part of town in Springfield. The food is barely mediocre, and way over priced. $19 for baked stuffed shrimp. You get three average sized shrimp looking lost on the plate, with a scoop of probably-packaged stuffing on each. My husband's prime rib was bland. And the ambiance is weird. Loud hip hop music playing until the piano player starts at 7 pm. He was very good. And the kitchen staff has to schlep supplies through the dining area to the bar. Plus the restrooms are in the middle of the dining room, so you can hear the hand dryers running while you eat. Actually you hear everything going on in the whole place. Very loud. Won't go back. read more

Martinis were creative and good but too much gooey crap on the rim so they were a mess, not elegant. I'm not talking just sugared here. Had to get a new glass because I couldn't even pick mine up. Stuff had run all down it, all over the stem, my hands. Icky! VERY pricey too. Food... was average at best, but priced way too high for something so uneventful and tasteless. The portions were tiny and the food wasn't anything I would eat again. Too bad, because the concept is great. Unfortunately they miss the mark on so many things here that it is more disappointing than anything. I will say that our server was very nice, personable and fun which made our time here tolerable. read more

Terrible food. Terrible service. Went there for dinner after finding a groupon. The owner had to "verify" that it was still good and took about 15 minutes to do this. There was only one large party and me and my date. Sat around for a good 20 minutes until one of the two bartenders/waitresses took our order. I ordered a "new york" sirloin steak and she ordered a salad and we ordered an appetizer plate. In short the appetizers were all frozen junk you could get from the supermarket. The salad was a joke. For an $8-10 dinner sized salad you get this small bowl of lettuce with chedder cheese and boiled chicken on it. Now for the best part...my steak...WAS BOILED. SERIOUSLY?! What "restaurant" or place that serves food BOILS a steak? I would have rather eaten that thing raw then boiled. I guess this is why people go here for martinis and drinks...oh yeah there was no piano player either. Owner should realize that his food is dog **** and fix something. This place needs to be one those reality tv shows where the professionals come in and make a mockery of these failing restaurants. read more

I recently hosted a singles event at this location. While the event went well and the staff were very accommodating, the owner verbally harassed me. In addition, he called the client, probably to save his own ass from harassing me, and as a result I lost the account. The owner is rude, intimidating and harassed me. Do not support this business. He deserves to go out of business. read more

The owner of this place is a joke. I came here for the first time ever with a friend who had a coupon from restaurants.com. We had just eaten dinner and wanted dessert in liquid form. We mentioned that was what brought us there, and the owner immediately got an attitude and told us the coupon wasn't valid on alcohol. We read the rules and fine print and didn't see anything that said that. He then proceeded to go into the back and find a copy of one since he was so adamant on losing our business. He was unable to find any proof but still insisted we couldn't. Needless to say we took our business elsewhere and got amazing martinis at McCaffrey's down the street. read more

Walked in, completely empty place. Not even a wait staff to welcome us (the place was definitely open though). There was a strange smell, kind of like when you wash a load of laundry and forget about it, then when you finally remember it's all stank and you need to rewash? Ok mix that with cigarette ashes and you have the smell. My husband purposely made a bit of noise to see if anyone would come out and no one did. Finally I just got the heebee-jeebies and we left to go somewhere more... Alive I guess. Not even contemplating ever going back. read more

Not very good at all. Boy, let me say the crowd that sits at the bar and drinks is quite pretentious. I like to wear jeans and a cute top, my curly hair up, makes me little like an American eagle hippy, but boy did i get the stare down. It was a mam and me date...It was not the cleanest and the decorations..cheap! We looked at the prices, may I just ask why Springfield, MA restaurants charge more than most Boston restaurants...this baffles me. Food took about 45 minutes to come out, we both ordered fish on the medium side. Well, I knew why when I got my food..they do not use fresh food, it was clearly frozen, the fries pre-packaged and frozen. And as we sat, waiting for our food we watched as the horrible appetizers were served..white bread with yellow cheese...So do people actually think they are "classy" when they pay 9 dollars for white bread and fake cheese? nasty! Good thing this was a groupon deal or we would have busted and not paid. The service was horrible too! read more

This place was dirty, with bad food, bad service , and overpriced drinks $15 martini. (in Springfield?) The images in their web gallery are of some other place that looked clean and inviting. This place is old and dirty. We were the only clients at 7pm on a Friday night. (Should've taken that as a sign.) My water glass had a pink hue. I overheard the servers mention it was likely sanitizer left in the glass. Do not go here. This is not a true martini and piano bar. This is not a nice upscale trendy place to hangout. This is a dive bar with a player piano in it. read more

Do not go here! When we arrived, Anthony the server(and bartender), asked if we had a coupon or Groupon. When we said that we did have a Groupon, and it expires today, he informed us that it may not be honored. He proceeded to call the owner, who informed us that if a coupon expires on the 9th, it cannot be used on the 9th, RUBBISH! And, while I'm on the subject of rubbish, we had 4 appetizers, all of which were embarrassing! Bad business move on the Groupon, and bad food from the kitchen. The I star was for Anthony, who was polite, attentive, and apologetic. read more

My knitting club met here one night for drinks, which were good (but how hard is it to make a martini?), and not having eaten, my mother and I decided to order some food. The service was fine, nothing to swoon about, but the food was terrible. We ordered bruschetta to share, which was just OK at best, and then salmon which we agreed was the worst meal we have ever paid for. Something like $16 for a recently frozen rectangle of salmon... I think it was salmon... it was like a patty. The side of rice pilaf (in a separate bowl?) was the best thing we had on our plates. I wouldn't go again for food unless they revamped the menu and advertised it. read more

Horrible experience. Never going back. Not only is the food horrible, as in Bacon wrapped scallops are fried , not baked - taste like grease and scallops were rubbery to unclean plates and even the beer bottle coming out of the cooler left a black ring on the napkin it was placed upon. Upon arriving at Prime dining time on a Sat. night there was 1 patron sitting by himself at a table should have told us everything we needed to know. It was all downhill from there. This may be a Good Martini bar if your looking for a place to go drink, but Robert Irvine would have a fit if he ever stepped foot in this establishment. The are much better places in Springfield if you want good food and a good dining experience. Stay away from this place. read more

HORRIBLE! Upon arriving to the restaurant, we waited over five minutes to be greeted and then were told that we could seat ourselves. We sat down near the piano which was so loud that you couldn't hear anything else. It then took another ten minutes to even order drinks. We started with the cheese and fruit plate, which was nothing bought store bought Cabot cheese and dried stale crackers, for 16.95 a total waste of money. We also ordered an appetizer of the toasted ravioli along with our meals. My husband ordered the sole franchise and I ordered a garden salad with mushrooms added. Our meals arrived, with no ravioli. We had to mention that the ravioli did not arrive and the waitress left so quickly that I did not even have time to mention the fact that my salad was not prepared as I had asked either. My husband finished his meal before anyone even came back to the table. This time they came back with the ravioli, which of course we did not want as our meals had already been served and finished. At this point, I advised them of my salad and was told that I would not be charged for the salad. Once the bill arrived, I was charged for the salad and the wrong drink. However, at that point we just wanted to get out of there and not have to wait another half hour to get something taken care of, so we just paid the bill as is. This was out first time at this restaurant and will certainly be our last. Horrible service, horrible food and overall just a horrible experience. I would not recommend this establishment to anyone. read more

Well ... it left a lot to be desired. I arrived with a date at 7pm, both of our first times at Shakago. Seated in the front by the windows it was rather cold, and at one point the fans were turned on making it unbelieveably cold for a restaurant. We started with a Martini each while we were looking at the food menu. Our drinks were gone and 45 minutes to an hour had passed before anyone came around to take our dinner order. Water's were not provided for either of us. We decided on the bruschetta appetizer and an ahi tuna salad and the steak salad. What was served as the "bruschetta appetizer" was absolutely embarassing. The "ripe plum tomatoes, herbs, garlic, and extra virgin olive oil served with toasted bread" was nothing more than pantini bread crusts served with a bruschetta topping from a jar. As a restaurant with an Italian feel to the menu, they should be ashamed of themsevesf for the lack of pride and care you put into a generally easy to make appetizer. No fresh Italian bread? No fresh tomato? No freshly chopped basil? Why not? The salads we had for dinner were average at best. For the price, they were very small and my medium-well steak was medium-rare at best. It was another 30 minutes after we ate before anyone came around to check on us. My date suggested we just leave after poor service, poor food, and inattentiveness to your customer's overall dining experience. However we waited. Once the bill came it was very difficult to want to pay $75 for what was provided to us. And on top of that eventually I had to bring the bill to the bar to pay as it appeared our server had again forgotten about it. And lastly ... a piano bar ... live music ... really? There was no piano being played and the live music was a DJ playing 80s music and top 40 hip hop songs. What a shame, since the idea of a nice dinner date at a "PIANO BAR" was what we had in mind!! read more