Entire order incorrect, no refund in sight. Either this company fell off or this store has to find its way.

These employees are so aggressive about filling out their survey it makes me want to go somewhere else! I got harassed about filling out a survey 1 minute after sitting down and it's freaking SELF SERVICE?!? I used the self service computer to order, had not yet received my food - and I was already being shaken down to fill out a survey!!! Completely absurd! Made me so annoyed I felt like leaving. And guess what - they got my order wrong. LOL read more

Keeping it simple, NOPE, price for 2 just over $40 portions small, taste was average, hope you do well though.

Delicious. Happy to have one closer than downtown. Keep em coming. Hopefully more locations open up further north

The good: I appreciate they have a dairy free milkshake and the veggie burger is pretty good. I also enjoyed the Korean fries. The bad: way too expensive for the small portions. It may be better quality than some places, but this is still fast food. The first time I ordered online I customized to have no Shake Shack sauce. When I got my food it was squirted on a quarter of my burger. Like someone had started to add the sauce, realized they weren't supposed to, but then just left it as is rather than fixing it or at least wiping it off. The second time I ordered online, I went to pick up in the drive thru. There was nobody else in front or behind me as it wasn't a peak hour. The guy told me they prefer I pick up my order inside. While I could understand if it's restaurant rush hour, what exactly is the point of having a drive-thru if people can't use it? I happen to be extremely pregnant, so the convenience of picking up through the drive-thru was greatly preferred. It wasn't the hugest deal but just rubbed me the wrong way as I've never experienced this at another place. When I went inside, I saw my bag on the shelves. I went to go pick it up, and turned around to ask about the shake I ordered. The woman who worked there grabbed the bag out of my hand, put it back on the shelf, and said "we hate when you take the food off the shelves. We want to make sure your milkshake stays cold." Umm okay? How are these two sentences connected? I understand why they don't put milkshakes with the rest of the food, but why am I having a bag of food I've already paid for snatched out of my hands? I apparently wasn't allowed to pick the bag back up until she handed me the milkshake. Very odd. Why place food on shelves that are out in the restaurant, rather than behind the counter, if people aren't allowed to pick up their food? The really strange practices at this Shake Shack + the weird employee behavior have put me off coming back. The food isn't good enough and costs too much to deal with all that. read more

3 star for the food but minus one for the prices. It's all pretty meh. Many better local options for that price range.

Only had one lady working who was worth her salt. Spent 6 dollars on a beer that never came. Manager was rude. Wasted 30 minutes and 6 dollars just to find out they didn't have any beer. read more

Absolutely overrated!! The prices are very high and the burgers are definitely below average. This is the worst burger in the city. The service was awful and slow. I'm going to stick to the local burger joint!! read more

First time I've been in a Shake Shack since I lived in DC 5 years ago. The order process changed, but the amazing service clearly stayed the same. First was helped by someone who typed order in for me, second, the order must not have taken the second burger ordered, but they went back and rushed it through. The Manager delivered it with apologies and warned about the temp. Again, excellent service. The Smoke and Shake Stack were tasty, perfect texture and temp. Upon leaving, I accidentally dropped my iced tea and started to clean up, Manager came out, ainc friendly and helpful and took over. Good eats, friendly and amazing service, and I forgot to mention how immaculate the place was. Went today Tuesday 4/23 at 1pm. This location team is killing it with service and cooking up the menu. read more

This place sucks. Portions are extremely stingy. Smallest burgers around. Food was lukewarm, they charged me for a double but gave me a single, forgot my ranch with the chicken bites, and failed to give me a receipt. Extremely expensive. $10 burgers? $8 shakes? Insane. They should call it Shakedown shack. read more

Shake Shack Cedar Park - $10.00. you're joking. - Burgers Near Me - Cedar Park, Texas

Went through the drive thru as we didn't want to go in. We finally received our food but had to wait on our shakes at least 5mins. By the time we got them and pulled into a space to eat our food was warm and cold French fries. It was overpriced for what you received!!! I wanted a sugar cookie shake and I was told that since they were new they didn't have them . We will not be returning there again!!!! read more

Food is very good. The service really isn't that bad. You get your food quickly and it is very quite delicious. I got the shack burger with fries and lemonade, and it was a very amazing lunch. The reason again the only reason I cannot give advised stars was the price or the value of the food is very good but it was almost $18 for a single person. I feel like shake shack in advantage that Price or they're the only one that is tasked with inflation. Last time I was in New York about three years ago. The whole meal was $10 and it was in Manhattan. It's a little pricey, but it's good food. read more

Would like to give 3.5 stars; but here goes: Staff is VERY friendly, offering to help multiple times. Inside is very clean. Ordering may be the wave of the future; but I still like talking to a person(especially on a first visit). As others have said, prices are a bit high. Iced tea was fresh; but no refills? Was over $3, IIRC for a medium size cup. Chicken bites were at least half breading. It was tasty; but there was at least as much breading as chicken. Honey-mustard sauce was meh. A little spendy for just a snack. I might stop by again just for kicks; but it would be hard for me to head this way for a burger(MOOYAH is the best!) or meal of chicken bits. SO many food stops along this strip of 1431...I hope they can make it! read more

There are no combos and the price of two burgers and two fries and drinks was 30$, it's good but not 30$ good we could eat at Longhorn steak house for as much with tip just another Cali joint trying to charge Cali prices in Texas, it's good but so is Whataburger where to COMBOS come out around 10 cheaper and the put lettuce, tomatoes, and onions on your burger Shake Shack does not read more

$45 plus tip at Kiosk for two burgers, two fries, and 2 soft drinks. WAY TO EXPENSIVE for the lack of service and nothing special food. Tire of self ordering kiosk asking for tip....and asking for tips BEFORE receiving food! Weird note, three manager types separately came and spoke with two customers sitting behind us at three separate times. (It appeared like the managers were unaware of previous visits by another manger) The guys at the table were from Toyota Nation and received several coupons from these managers. Not one time did these manager ask us how our dinner was nor did they ask any other of the customers. Nothing remotely special about this place. #Tipflation read more

How this place gets rave reviews is beyond me, there was absolutely nothing that stood out about this burger. First $40 for 2 burgers, 2 fries, and 2 drinks, that's ridiculous. I ordered the double cheeseburger, cheese fries, and a soda. Burger was ok, nothing to make it stand out from every other burger joint and they failed me on the cheese fries, all I got were regular fries, which were decent. Better half got a chicken sammich, fries and a soda. Said the chicken sandwich was pretty good with a big piece of chicken on it. All in al read more

I've visited numerous Shake Shacks over the years and was always pleased with their service and food. I visited the Cedar Park location and had to use a kiosk for the first time. This immediately reminded me of other lower end fast food places. I was not impressed with the changes and the lack of speaking with someone to place my order. I placed my order on the kiosk and my food arrived at my table. I was surprised by the small portion size of the burger and fries. The bite size food was delicious but not filling. The eating area is extremely clean and sterile, I didn't feel welcomed and felt as I needed to leave after eating. I plan on spending my hard earned money at other establishments where I'm greeted and assisted when placing my order. read more

I will not stand for this slander! I LOVE SHAKE SHACK!! Sure she's a bit pricier but the food is just soooooooooo good. I've never had an issue with service and staff is always more than willing to grab any items you may need. Only complaint is that they don't have an option to add a side of ranch when you order on postmates! read more

The place has only been open a few days, but it is a national chain. All ordering is done on a kiosk. Burger was good but small and thin for the price. Fountain drinks which are served by the staff and not out in eating area was not good. Has standard coke and it was flat and got aroma of bleach, from either the plastic glass or straw. Takes some time to complete your order and they want your cell phone number. They text you while you're waiting just to tell you they are filling your order. Kind of strange wanting your phone number. Ambiance was low. All wooden chairs and benches. You have to ask for napkins, salt and pepper and ketchup and refills. Fries for two people which was included with the combo meal was one small container of fries for two people. Way over priced for what you get. read more

I've never left a review online for anything but I had to for Shake Shack. The prices are absolutely absurd. I ordered a burger, fries, and a shake and the total was just shy of $25. I will say the food is very good and the staff were all very nice and helpful. If the prices were lower this would be an easy 5 star review. read more

I dined ni, on the patio. The automation was difficult to navigate but the food was good, staff were helpful.

My child was terminated from this location after being a victim of verbal sexual assault/harassment. Additionally a Manager verbally stated directly to my child she does not like black people. This is the type of behavior conducted behind the scenes of the Cedar Park location. Blatant racism and discrimination and fraudulent termination. read more

Not worth the wait or the money. Two burgers, two fries, and two drinks = $40 and a 10 minute wait in the drive-through. The burgers were thin enough to give a see-through negligee a run for its money. And somehow, one of the burgers still wasn't cooked all the way. For that kind of money, you could go get a gourmet burger at a 'insert sit down restaurant of your choice here.' If you just have to have a fast food burger, any other option is better. read more

First time at Shake Shack and the burgers are perfect blend of flavor, cheese and yes a little grease making it very juicy and tasty! The sauce in the burger adds another great flavor to the burger. The French fries were good and nice crispy crinkle fries so we loved them. Although it was packed, we received our meals pretty quickly and it was hot when it got to our table which is always good to know that it is fresh. The staff was very friendly and checked on us periodically. The place is clean and well maintained. We will be back. read more

A little gem amongst burger joints in the area. Love the Korean touch. Burger a d fries were on point. The shake was rich and delicious. A bit of a wait-get over it- well worth it! read more

Love shake shack! Service is great and food is very fresh all the time. Highly recommend!

I LOVE THIS PLACE!!!! The food is amazing and tastes so fresh. The ambiance inside this place is amazing and everything looks so modern and lively. The workers are so cheerful and bright that it puts a smile on my face! The shroom burger and cheese fries are my go to and I would 100% come back here again! read more

Went through drive-thru to just get a melted shake. Drive thru needs to direct people with big orders to get out of the drive thru and have someone bring out their order so others don't get melted shakes. read more

Well, went into Shake Shack to see what all the hype was. Walked in and the inside was clean, only a couple of tables occupied. The person that took our order was polite, friendly, but awkward. They informed us that tip was split between all staff and cash was just given to the "waitresses". I ordered house burger, single patty(about $7), a order of cheese fries ($5, cheese on side) and a unsweet tea ($4). We sat ourselves, and about 20 minutes later our food arrived. We were not checked on, and our order was wrong, my partner had to get a refill, why they are called waitresses-no idea. The burger was ok, the meat had good flavor, though it was a little juicy, it was nothing special, my burger did not have a good sear on it. The shack sauce was absolutely bland and I question if it was eveb there. The Vegetables lacked flavor as well. Everything was muted, Flavor was seriously lacking. I did enjoy the bun, it had a nice soft chew. The fries were crinkle cut like Culvers, but again lacked flavor and the fries, though fresh, were crispy in a not so good way. The texture reminded me of air fried fries. The cheese sauce was decent as far as cheese sauces go. It tasted like they elevated canned cheese sauce by adding a heavy cream for a "milky" taste and it tasted like they added Nutmeg to give it that nice béchamel flavor. The tea was tea. There was NOTHING special about what we ate. NOTHING. The price was crazy! You can eat at mighty-fine, in and out or culivers and not only get better bang for your buck, but FLAVOR as well. Now, I'm speaking towards the burger and fries, cannot speak about their other sandwiches. But if you want a simple burger, only a fool with no tastebuds and money to burn would eat here. We spent over $30 on two burgers, one fry with cheese sauce and one tea, plus tip-ridiculous. I wish I had better things to say, really do. read more

Drive through is horribly slow! Been sitting here 15 minutes behind 4 cars. Then they walk up and down and get you to pay so you don't pull out of line. read more

Great food and would recommend it for a quick trip for burgers and great fries, or to settle and enjoy your meal no matter what. Not long to get your food and easy to order with a decent menu. read more

since it was a new place we decided to give it a try but their burger smelled bad but the chicken and the fries were testy