Patricia and the day staff were all incredible and warm as well as helpful. We are first time travelers as a young family and they went out of their way to make us feel comfortable. Patricia is the best!! read more

shout out to the crew running the shake shack at lunch on monday august17, 2026. food was fresh, cooked well, and fast. never have i given 5 stars to an establishment in an airport. i ordered the shack stack, fries with cheese, and chocolate shake with whipped cream. burger was cooked well, with fresh veggies. fries were hot. melted cheese was fresh. milkshake was made on the spot. i've had worse shake shacks outside an airport. read more

I absolutely love Shake shack because of their fairly consistent taste of their smash burgers. This time really didn't disappoint as far as that was concerned. I did the self ordering kiosk, ordering a double smash patty with no lettuce or tomato. Of course, my burger came dressed with lettuce and tomato, but not the requested pickles. I double checked my receipt and the order on the bag which clearly stated no tomato or lettuce, add pickles. So they completely ignored that part. The burger still had awesome flavor and the cheese was great as well. The french fries were absolutely fantastic. I think I ate every last one. I would definitely come back here and expect them to mess up my order, but still deliver a tasty double smash patty burger. This is about the same at one of the Smashburger locations. It was incredibly crowded, and somewhat difficult to find a seat. But that's kind of what you get for eating in this food court, so not really a reflection on the restaurant itself. Would definitely come back here for them to screw up my order again, but still deliver on good flavored smash burgers. read more

It's fine for something in a pinch. Definitely got gristly bites of beef that were hard to chew and tough. Fries are a small portion. Nothing special- definitely add pickles. Needs additional toppings but adding toppings is pricy. read more

my bacon cheese fries had a little tiny sliver of cheese on them, and I was very UN satisfied. I had a very bad day and that's the only thing I wanted so thank you not shake shack for making my day WORSE!!.....!! read more

20 dollars for a single burger and cheese fries is insane. The burger was dry and the only saving grace was the sauce, which was good, but only applied to the back half of the burger. The fries were tasteless. The cheese sauce was the best part of the whole meal. I didn't get a shake and that was a miss on my part. Hopefully they do those right because everything else just tastes like frozen food heated up. read more

Pretty disappointing size for the regular burger considering its cost $8.39. The shake was also way too thick to drink through the straw. Saving grace are the fries. read more

Shake Shack - Red eye shake - Fast Food Near Me - Charlotte, North Carolina

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Recently stopped here to grab some food since I was waiting for my flight at the airport. I tried the new bacon Avocado Burger and it was really good. The price was a little high but despite there being a long waiting line , they were knocking out orders left and right and I only waited about 5 minutes. No issues with the burger eater especially since I had a lot of customized options on it. Staff here was moderately friendly as well. Overall, not a bad place to check out. read more

First time trying Shake Shack. Last time trying Shake Shack. This burger wasn't just ridiculous looking, it wasn't even tasty IMO. Fries were standard. $31 with a bottle of water? Never again. read more

Shake Shack - Avocado burger - Fast Food Near Me - Charlotte, North Carolina

(9/14/25) I've serviced this store many times, but have never had the opportunity to eat here. Tonight I found the time. They weren't very crowded. All of the people in line were photographing the menus. I ordered and stood off to the side with the other passengers. It was approximately a five minute wait for the food. The food arrived hot in a bag with built in handles, definitely a nice touch. The girl that brought my order to the window was friendly. There isn't much ambiance. It is an airport after all. But it wasn't hard to find a seat. The burger was cooked just right and all the toppings were present. The fries weren't greasy. They had a nice consistency and were lightly salted. I thought it was a good meal. I'm giving four stars because there weren't any condiments in sight. read more

The staff here are friendly, helpful and quick to serve. For this, I give this location 1 star. I had a quick 50 minutes layover at this location and I wanted to grab Shake Shack. I first tried Shake Shack when it opened in New York and didn't feel that it was worth the hype, so I decided to give them another chance while on the East Coast. My second visit did not change my first impression. There was a huge line and I barely had a chance to place my order before my flight started boarding. I chose two single Shack burgers and a side of fries. I really wanted to try the Red Eye Shake, but the wait was 30 minutes and it was not worth missing my flight. The area around the ordering register was clean, the staff came out regularly to clean and they all were laughing and clearly enjoyed working together. The food was barely even meh. It looked very pretty; perfectly photogenic, but when I bit into my burger, it was very gritty and grisely. It didn't taste like it was seasoned at all. The tomato and lettuce was very fresh, but the burger was very thin, almost non-existent and it took a lot of chewing to finish every bite. The fries were just ok, lightly salted and warm, but not hot. I spend $25 for my meal and I spent the rest of the flight feeling like I was going to throw up or have a bathroom accident. I was NOT a happy camper. I cannot recommend this location. You are better off with vending machine food. Avoid eating here if you want to have an enjoyable meal. read more

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I wanted Shake Shack during my layover. They weren't too busy. I ordered from the self service kiosk and waited for my food. After 20 minutes and several people getting their food after I ordered, I asked about my order. They advised they were waiting on more meat to cook. I had to cancel the order to make sure I didn't miss my flight, which took awhile to do. Normally, I wouldn't care, but the meal was pretty pricey for a burger and fries. Now I'm on my flight very hungry. read more

It was quite busy but my food came out within 2 minutes. First time trying the Bacon & Avocado Chicken Sandwich, it was crispy with yum flavors. I would get it again. read more

Shake Shack - Bacon & Avocado Chicken Sandwich - Fast Food Near Me - Charlotte, North Carolina

Recommend you safe your $ and dine go elsewhere! Pretends to be 'the burger' place & offer healthy food option. First you are to use one of two machines to order. Very inefficient for many users, not to mention backlogging due to folks not used to it's use or unable to make up their mind. Followed by inability to quickly fill the order with lines standing between nearby tables. Finally, you pick up your order at the counter and are expected to consume VERY greasy food!! HUGE disappointment. read more

Tolerable and quick service. Clean counters and available condiments. I got the sausage, egg and cheese. Breakfast was cooked hot and fresh; thick pattied sausage and fried egg on a bun. Was really good read more

Shake Shack - Sausage, egg, and cheese - Fast Food Near Me - Charlotte, North Carolina

Great service and wait was fast even though it's busy. Employees deserve a raise. But best part even though it was busy was the service

This is my 2nd time ever trying Shake Shack. I am not impressed. They claim that is a quality meat they use but there were many hard tiny little chewy nugs of gristle in my tiny single burger. No onion on basic burger nor pickle?! Barely any sauce, loved the bun though. Good price for airport but just had my tummy upset gurgling within an hour of eating it.. read more

Not a bad hamburger for an airport, but oh my goodness is it LOUD! Constantly screaming music, chairs being dragged over bare Floors that will shatter your eardrums. We were hungry so we ordered a burger and some fries, just one order almost 20 bucks but when you're hungry, you gotta cough up the dough. The french fries were hot and crisp, the burger was hot and it will hold us over utill we get to real food . read more

Horrible. Waited in line for 35 minutes. Watched fries sit out the entire time. Put in my entire order into kiosk just for an error message. Finally got order taken by a human. I ordered a hot dog but they were out. When I finally got my food it was room temperature. Such a letdown. read more

If I could, it would be more of a 3.5 star rating overall. The service was average for an airport fast food restaurant. Not bad, but nothing above & beyond as far as customer service. I think it would go a long way if the staff behind the counter could try to smile. But, I can also understand it's a busy airport and Shake Shack is very popular. Maybe they are dealing with a lot of crappy people. The line went by quick. The wait wasn't bad for the number of people that were there before me. They give you the burger and fries in a nice portable box which makes it easy to carry. The shake machine was broken. No problem. I didn't want one anyway. The ShackBurger and crinkle cut fries were super tasty and crispy. The best part of the experience was the meal. As it should be. It was hot & fresh, which is why I rounded up to 4 stars. It's most definitely a good option if you have a layover in Charlotte. This one is located at The Plaza between concourse D & E. A very convenient spot with lots of seating. I'd return for that burger and fries. read more

Shake Shack - ShackBurger with fries - Fast Food Near Me - Charlotte, North Carolina

If you've enjoyed Shake Shack in other locations, you know what to expect. That being said, employees are beaten down by a relentless onslaught of CLT patrons. I honestly don't think I've ever walked by this location without seeing a full line through the rope barriers. As with any known chain or branch restaurant located in an airport, be mindful that your expectations may not live up to your memories. That being said, the quality of the food has been solid when I visit, which makes Shake Shack a contender for my dollar if I need a quick bite at Charlotte International. read more

Shake Shack - Condiment counter - Fast Food Near Me - Charlotte, North Carolina

First and last time ever eating Shake Shack. First off, $40 for 2 burgers and a tiny fry is actually criminal when the quality is comparable to Burger King. My burger was so incredibly greasy that I could only choke down half of it before it was actually making me nauseous. Fries were decent but definitely not worth $5. I genuinely cannot believe that anyone actually enjoys eating here. read more

Anytime in the Charlotte airport, I'm always looking for something yummy and quick to hold me over before my flight. I recently stopped by shake shack in the food court and the line should have told me it was a great choice. They move through people quickly so it's great if you're in a rush. I got the bacon cheeseburger and fries and both were fresh and hot. Overall the burger was good and flavorful but slightly greasy. Overall not a bad spot for the airport! read more

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I'ma gonna give them a weak 3, but do not misunderstand it's not your normal Shake Shack experience likely with long waits and pricer menu. Counter service friendly enough, wait was long. Burger was a mess, but hot and tasty. Fries hot and crisp. Ketchup packets were sticky and gross. Shake machine broken. It's a stretch. But 2.5 rounding up. read more

Shake Shack - Fast Food Near Me - Charlotte, North Carolina

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Airport food is always a hit or miss. While not the best burger and fries in town, nor was it the cheapest, it hit the spot for sure. Be prepared to wait a bit even though they get you through the line pretty fast. Food is made to order, so you'll have to be patient. Though you may have to wait, the service was fast, the staff was kind and the area was clean. read more

Shake Shack - Front of the restaurant - Fast Food Near Me - Charlotte, North Carolina

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When reading over some of the other reviews I was a little shocked how bad some of them were. But when thinking about my experience I didn't have any issues. Being from Jacksonville we don't have a Shake Shack and I'm a huge fan of a good smash burger so I always stop by when I'm at the Charlotte Airport. As soon as I got off my flight I went to Shake Shack. The line moved pretty fast. I ordered and within getting in line and receiving my food I probably waited 10 minutes so not long at all. Obviously this is a airport restaurant so it's going to be overpriced but again that's to be expected. If you don't want to pay for overpriced airport food bring a granola bar with you. I ordered the Double Smokeshack and an order of the cheese fries. I all comes in a nice box/bag so you can easily bring the food with you. The Smokeshack is so good. Great smashed double patties with cheese cherry peppers for a little sweet heat and lots of bacon. Seriously there was a lot more bacon then I expected. The fries are crinkle cut which I normally find just OK but they were crispier then others I have which I liked. I am also a big fan of cheese sauce. I will say it was a very salty lunch more nothing a little ketchup with the fries and cheese sauce couldn't fix. I will probably keep coming back since I have never had any issues here and I can't get it where I live. read more

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I love Shake shack and it's a must to go to whenever I am in the north! The Charlotte airport has a fantastic Shake Shack the definitely satisfies my craving. My go-to order is always a Shack Burger, Fries and Coke to drink. The fries are unmatched from other places. There isn't another fast casual place that offers crinkle cut fries like it. They are addicting! I also love the shake burger. The sauce on the burger puts it above the rest when combined with the perfectly soft bun used. Any state in the north I am happy to get shake shack in. It's just a must for me. read more

Shake Shack - Shack burger with Coke and Fries - Fast Food Near Me - Charlotte, North Carolina

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Shake Shak is always good wherever is located! This particular location is interesting to review as it is located inside of an airport terminal, so there is not much to review about location and parking. The hamburgers, cheese fries and half and half drink we ordered were delicious. Staff was friendly and the space was pretty clean. Good stuff! read more

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Overall this Shake Shack in the Charlotte airport is decent for its burgers. Pros: - Not much of a line (could just be the timing of my flight but its busy at this airport!) - Moves fairly quick - Juicy burger - crispy french fries! Cons: - Chicken burger was DRY AF. - Prices are always expensive , but look at the single party burger and it's over $7 - Hours on yelp not updated (says closed at the time of me ordering) Neutral: - Plenty of seating that they can't control read more

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Shake shack is getting worse every year or maybe I been eating them so much that I am tired of them. Burger/ sandwich size had been shrinking for sure. Buns is soft and meat is freshly grill so overall it is still better than other chains. Line is slow asf in this location so if you have a short layover, be careful My opinion about burger in this airport 1. Smashburger 2. Shake shack 3. Burger King read more

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We stopped here during a short layover and found service to be quick and the food to be delicious. We arrived pretty late so thankfully there wasn't much of a line and we were able to order and get our food within 10 minutes of getting in line. The burger was perfectly cooked and just the right amount of moist and crisp and the French fries were so good that my husband who normally doesn't love them ended up eating a majority of ours. My only complaint during my visit is that the ketchup packets they had available were all sticky and covered in a burst ketchup packet. It was impossible to find any ones that were clean which was disappointing. They did have ketchup you could pump into a small container but there were no lids so the sauce wasn't transportable. read more

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Very poor and disorganized service. Rude staff and why take names when you can't take them right or read them off. Just stick to ticket numbers. For a high volume place absolutely ridiculous wait. I get airport prices but for tiny portions this was high. Also disappointing to get family order and walk all the way to gate and find out they shorted a fry. Oh well plenty of other choices in the Charlotte. read more

Was really looking forward to getting Shake Shack during my layover but wow was it an awful experience. They were out of 80% of the menu (just to name a few things: soda, bacon, hot dogs, custard, shakes...and more). No shakes at shake shack!??! Very disappointing. And how do you not have soda? That doesn't even make sense to me. Sounds like lazy workers if I had to guess. Workers are slow and not friendly, with the exception of one: the gentleman calling the order names/numbers. He is the only one working hard. This location needs to work on their forecasting of ingredients and their staffing. read more

Shake Shack - Fast Food Near Me - Charlotte, North Carolina

I was so excited to see a Shake Shack in the airport! I am obsessed with their cheese sauce. My mom and I both got burgers and split a cheese fry before dashing to our gate and barely making our flight. The service was kinda slow but they were pretty busy. Our burgers were cold by the time we ate them and not as good as I remembered but we did have to walk a ways before eating them. The fries were phenomenal like expected. read more

Shake Shack - Airport food! - Fast Food Near Me - Charlotte, North Carolina

After our flight was delayed, we weren't going to make it until we got to our destination without eating. Airport food is never very good, but I thought Shake Shack was a safe choice. Boy was I wrong. We got a double SmokeShack, a Shack Stack, and a cheese fry. We wanted a shake, but they didn't have ice cream. It was all barely luke warm. The cheese had congealed. The Fried mushroom was so old/overcooked it was hard and couldn't be cut with a plastic knife. The SmokeShack was a little better but the outside of the burger was crunchy. I've had Shake Shack outside of the airport several times and their food is usually good. Shake Shack is always expensive, but the airport premium is rough. We paid $30 for two burgers and fries from a fast food restaurant. I'd be less annoyed with the price if it was remotely close to being good. If you have to get bad airport food, save your money and go somewhere cheaper. read more

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My burger was trucking delicious. I just got off a plane from Boston and my stomach was grumbly and it kept telling me to go to shake shack... so I did. Fries were very salty but that's because I put like 14 packets of salt on it tbh. Great shake shack but I'm incredibly gassy now *toot* read more

Shake Shack - Me and my fwend john - Fast Food Near Me - Charlotte, North Carolina

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Burgers were good and the crinkle fries were hot n fresh. Quick service as well. Thank You

Long line but nice service and good experience. I had a lettuce wrap double burger with the bacon & peppers. Tasty if you can wait 15-20 minutes. All airport restaurants have a long wait so choose quickly and jump in line! Very crowded it's hard to find a seat I ended up finding a quiet corner section to sit near my gate. The airport food court is noisy and dirty. read more

Food was fine. Restaurant was very dirty. Tables were not cleaned off. Debris on the floor. The condiment counter was dirty with empty ketchup cups strewn about. Never saw it like this before. read more

The burger was warm and fixed correctly. Although part of burger was medium cooked. The service was quick considering this was the airport. read more