Placed my order for pickup, a short walk from my office. My order was ready on time. Although it was lunch rush and very busy, service was organized and friendly. It was my first time to order the chicken sandwich, will not be my last. That chicken sandwich is so yummy. Chicken was larger than the bun, hot and crispy. This sandwich has flavor, sauce and pickles are just great. read more

I love shack shack there burgers are good but IF ya don't tip they definitely raise the prices to 50 cents . All shack shacks do that sneaky lil shits ... also it's not worth a tip since the staff takes for ever for your food and at the end of your meal asks for a review before ya leave which is really suspicious. Having your own employees ask for the guest to leave a review yeah not cool . read more

Easy five star review! Great food, great customer service and shot out to the hired security lady that works here! She is strapped up and keeping everyone safe. I have never seen someone care about her job like she does. She cleaned tables. Made sure the homeless riff raff was not bothering anyone. She is holding court! She is really doing a great job here! Food: great burger! Crispy fries. Full of flavor and made fresh! Great customer service too! Once again props to the security lady here. She is on point! She needs to be commended. She went above and beyond her duty. I hope management sees this and gives her a raise or bonus. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

Miss Nicky is not only a wonderful employee but a wonderful person. I can tell she cares about her job and taking care of her customers. I was having a very hard day and started crying when I asked for ranch and she gave me the most warming comforting hug that genuinely made me feel loved and seen. You guys are very lucky to have an employee like her. She is a a blessing to this world, we need more people like her. read more

Every employee in here was so helpful and accommodating. I haven't seen anything like this in a while. It felt like a big hug being in here. This place was packed out and consistently got a rotating amount of new customers but I watched the staff make sure that the cleanliness was up to par. The staff cleaned consistently by walking around checking tables, grabbing guests finished meals, I even watched him take out the trash. This team was absolutely amazing. I ordered the French onion burger and I tried out their new peppermint mocha shake. Everything was tasty. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

Let me say, I have never heard of a Shake Shack before--and the group I was with was appalled. We came here for dinner, so I got the bacon burger, cheese fries, and Black & White Shake (vanilla custard with chocolate sauce). I didn't leave a morsel behind. I talked about it all night long, and I couldn't have been happier with my selection. The shake was really the standout of the night, since the custard makes for a really rich and thick shake. Now, I just have to find if they have one of these back in Cali... read more

Shake Shack Downtown Houston - Bacon Cheeseburger (added lettuce and onions); Cheese Fries - Fast Food Near Me - Houston, Texas

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Solid food chain burger. Downtown is always a pain to park but can usually find some around this location. Burger is tasty as always but this location didn't have all the items listed on the website. read more

Shake Shack Downtown Houston - Shack Stack - Fast Food Near Me - Houston, Texas

The price was ok, but its an oversized slider. Its not a burger. The bag was overly large, and my little burger was in a cardboard tray. All totally unnecessary and wasteful. Is this suppose to make it taste better? It did not. FINALLY the small pattie is not "grilled to perfection ", it is totally overcooked and the edges almost burned. Whose lame idea is it to overcook and almost burn your burger? I will never go there again. read more

The food is tasty and prices are good for downtown. Classic burgers and dogs and some more unique options like truffle mushroom burgers. Unfortunately, sometimes the place has a smell that can be a downer and may be a symptom of location. The same with the service, some of the workers are super great and others not so much. I will continue to go since it's close to my work, but may stick to takeout. read more

I just left this place. The staff is kind and the location was nice and clean. The food was consistent with other Shake Shacks. Excellent! read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

While in Houston, saw Shake Shack. My spouse "loves" Shake Shack (don't ask me why, for me they are basic!). Our two kids had burgers, us adults had chicken sandwiches. Plus, we split two orders of fries. Everything was good, fast to the table, and tasty. The location was very clean and staff friendly. We would definitely return. read more

Some of the best burgers I've had in my life, fairly priced, and the food is entirely worth the cost, it's a short wait and the service isn't half bad either. You can order at the counter or order through a screen and have your food arrive at your table when ready or pick it up at the counter. Just grab a number and take a seat or stand nearby while waiting for your food. Is a very lenient, open and free family friendly space. And there's always a police officer on duty ensuring everyone can rest easy at this sleek downtown location. I always leave satisfied and have never had an issue at this location or any other Shake shack downtown for that matter! read more

This Shake Shack location is hard to find on this app so you'll have to access its page through Google. However, that little inconvenience -- for me, at least -- doesn't diminish the nice late lunch I had here yesterday before the Astros game. I found the place on a whim after I discovered that Finn Hall was closed for the Labor Day holiday. While Shake Shack is apparently well-known for its burgers, its Chicken Bites turned me into an instant fan. Fresh and hot out of the fryer, each bite released a juiciness you can't find in Chicken McNuggets. The buffalo sauce augmented their goodness. I can't forget about the Spicy Cheese Fries, either. They're a solid side to pair with the Chicken Bites. I must mention that both can be eaten with a fork. read more

Shake Shack Downtown Houston - Chicken Bites and Spicy Cheese Fries - Fast Food Near Me - Houston, Texas

Ordered their cheese burger, veggie burger, fries and onion rings...cold sugary buns, bland patty...fries were average tasting nothing special. Onion rings were bland. Cheese burger looked it had been run over. Poor quality and expensive. Service was 9/10! Won't go back! Good Luck!! read more

had a float i ordered sitting there to the point were it poured out of the container. barely any ice cream just pouring on the floor. When i asked them to remake it they asked me to pour it while they stood around. The service here is terrible. You should train your employees on how to work in the customer service industry. Don't make drinks with ice cream or any frozen components until the meals are ready so they don't sit around like that. Don't keep employees that can't take accountability and play of incompetence as though it's the customer's fault. read more

I really love the burgers and hotdogs here, and it's amazing to find frozen custard in this part of the country. Excellent location with a casual, fast-food ambiance. This is a huge breath of fresh air from the absurd infestation of pretentious dining halls in downtown as of late. Service is good, but again, I reiterate. This is fast food and soft drinks - not full service, table service, or bar service. Being automatically prompted for a tip by the register at a fast food joint infuriates me to the point where I'm taking one star off. The prices here, like everywhere else, have gone up. How about the business pays their employees a living wage instead of guilting customers into contributing to the increasingly ridiculous tipping culture. read more

Food good hott and will most order again . You all have to try them. I will recommend to my friends!

Like sands through the hourglass, so is the wait for your food. I've always been a fan of shake shack, but the wait is a little painful. For a few burgers and fries we waited north of 30 minutes. I realize one should expect to wait a little longer for fresh food - but when it came out, the fries were cold. It tasted as if the fries were made when I ordered, but they came out with the burgers a half hour later. I returned the fries for new ones - and the new ones were fresh and piping hot. I expected a little better for the price point. read more

Ordered to go (as always now due to COVID) two shake shack burgers & cheese fries. The fries come hot, and not soggy! The burgers were great as always. I personally like in and out burger more, and I think the price is much better than Shake Shack. We will get shake shack every once in awhile though and they have quick service! You can't go wrong either since shake shack is a bit closer to us than any in and out burger joint. read more

Shake Shack Downtown Houston - ShackBurger& Fries - Fast Food Near Me - Houston, Texas

Missed it the last time was in San Fran. Was going for the 5 starred Filipino fusion cuisine but not open, SS was second choice. Wow. This is much better than I expected. Organic, healthy, and hormone free. This appears to be tastier than In-N-Out burgers. The dbl smoke shack shake disappeared very quickly. Someone wolfed it down before I realize it was me eating a "gourmet" burger. Lochart Burger, only available in Texas, vanished before I can even take a picture. Pretty good. The Shroom burger, for a veggie burger, was very satisfying. Chicken bites were also delicious. Will repeat. read more

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Outside of the fact that I'm a huge fan of their burgers, I recently tested out their Hot Chick'n and why not, tried out one of their Vanilla & Chocolate shakes, malted to boot. Just like their burger the Hot Chck'n was equally a well composed sandwich. The crispy chicken breast is dusted with a guajillo and cayenne pepper blend and topped with slaw and pickles. The bun is a soft potato bun that holds and binds all the items snuggly together. Definitely will have to order again. I normally won't order any sort of shake or malts, but I wanted to try theirs out since they are called 'Shake Shack'. Going through their choices I landed on the Chocolate / Vanilla blend and decided to add the malted option for an incremental amount. I have to say, its been a hot minute since I've had a shake, but this was the best tasting one I've had since I can remember. By no means am I an expert but I know what good taste like and encourage anyone to give their shakes a go and add the malted option, you won't be disappointed. Thank you Shake Shack, you hit the spot. read more

This was my first time trying Shake shack. It's overall a good burger joint. There was kiosks for customers to put in their own order. Such a perfect way to practice social distancing! I technically had their new spicy chicken sandwich, but that's equivalent to a burger for me. It was spicier than I expected, which I love. The French fries were basic, but good with sauce. I also tried their Oreo shake. It taste more like chocolate than anything. I'm not a big fan of chocolate so I wasn't able to finish it. Other than getting my order wrong the first time, the employees were nice and helpful. The drink area is closed off to employees only, which is definitely something new. It was an overall good experience. I will be back if I happen to be in the area. read more

First time at Shake Shack. I'd been curious about this place after driging past it every day, and finally decided to take the plunge. 5 stars for the ordering system. I loved the touch screens and order customization. It was refreshing and I can only hope more restaurants get on board with this. 4 stars for the food. The burger and fries were pretty good, and the Oreo shake was decent. I like my Oreo shakes with chunks of Oreo, and this one was too finely blended. Overall, a pretty good experience. I'd return. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

As far as spicy chicken sandwiches go, Shake Shack's offering sits in a slightly below average spot. The sandwich is pretty small, but the taste was alright. It had a nice spice level, but there wasn't much flavor to the spice. The coleslaw and pickles were also a solid ok; they offered some nice crunch but lacked taste. The service at this location was straightforward. They have little iPads that they encourage you to order at and then you just pick up your order at the shelving unit next to the register. They ask for your phone number, and theoretically you should get texted when your order is ready. We never got a text when ours was ready, so check back sooner than you think. IMO though, Popeyes's and Chick fil A still have better fast food chicken sandwiches. read more

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Located in the heart of downtown in a prime corner location. Unfortunately, the food and service bringing the rating down is a shame. Firstly in terms of service, our waitress and manager got the food order incorrectly and once the manager came to get the order correct, the order was actually wrong a second time. The service was less like Costco and more like Sam's club. They do respect COVID with table spacing. I wish they had outdoor seating like Flying saucer across the street but I guess space is obviously limited. The burgers were pretty greasy and fries were crinkle cut; similar to school fries. Honestly for a $10-$13 meal, you would expect a better and bigger burger and homemade fries. It's fast food that's charged for upscale fast food prices. I think the hype is a little bigger than the experience! read more

I gave this location multiple tries and the service got improved. The food came out on time. The shakes and fries are consistently good. I love to order chicken sandwich, which is good as well. read more

very convenient option but the burger isn't as good here as other locations imo. busy and messy inside. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

Why pay $50 for two to dine at a burger place when you can get fed across the street at seemingly fancier joint? Because when the burger patties taste so authentically real, so good that the teeth can tell the difference from other Frankenstein burger patties. Well, it helps to intentionally not read the corporate promotional literature and just let my tastebuds give the verdict just how good is Shake Shack compared to In-N-Out (Californians' favorite privately-held non-franchised burger joints, and Cannibal Cafe (Vancouver's premier single-location grass-fed burger joint). Shake Shack's Double Smoke Shack and Lockhart Link Burger (a Texas exclusive) features juicy beef patties that has just the right balance of bite and softness. There is no aftertaste and no msg that I typically could detect in other burger joints. The Lockhart Link was $2 more expensive than the Double Smoke- and I ordered it as lettuce wrapped so the whole bunless burger felt super small and expensive. If you are only going to have one burger, stick with the Double Smoke. The chicken nuggets and the portobello mushroom in the 'Shroom Birger showcase delicate deep fried food unbothered by cheap oil or thick batter. The dessert "pie oh my" and chocolate milkshakes were decent but nothing special to write home about. The milkshake at least was not as over-sweet as McDonald's - thanks to not using high-fructose corn syrup. If paying with tap or Apple Pay you must order using the self-serve kiosk. Overall a pleasant health and clean food-oriented burger experience to have once in a while. read more

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If you are looking for less pricey eats downtown, come check out the Shake Shack. I was lucky enough to attend a Soft Opening this evening. Got to choose 3 items: 2 hot items & 1 cold item. You order from a kiosk and can even customize your order... enter your name and phone and they text you when your order is ready. I selected the Longhorn Burger... no cheese (love the combo of burger and sausage, 10 pcs Chicken Bites (very crispy) and Large Fifty-Fifty (otherwise know as Arnold Palmer to some people). My drink didn't taste like much... I think it was watered down by melted ice. I went back and got a lemonade... very refreshing. Service was very friendly. Once they work out the kinks... it will be awesome. During busy times it might be good to have 2 people working the counter handling order pickup and customer counter requests. Parking... um it's downtown... so parking can be pricey but bonus Redline Metro Rail runs right in front. read more

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You have to place your order on an iPad... Really? Someone can't help me place my order, so I don't have to touch the iPad? Apart from that I really enjoyed my visit to Shake Shack. It is like a better McDonald's. The location was nearby my hotel and since the service was fast and the restaurant was clean I tried it out twice during my visit to Houston. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

So excited to join the line and see what it's all about finally. Never paid much attention previously because the line seemed silly, that was until it was being built below my office, but the wait was worth it! The smell outside on the street is intoxicating as the smell of burgers wafts around. Inside looks a lot like the rest of the Shake Shacks I've walked past, but I read they've used recycled materials through out which is awesome to see! Burger was great, as were my fries. Can't wait to indulge my inner fat kid next time and max out with a shake too! read more

Living so close and the world's biggest fan of krinkle cut fries, I finally found a hack to get them WELL DONE. The last 3 times I crossed the street to grab a burger(yes, I am only 600 feet away) I ordered my fries separately and asked for no-salt fries, well done... PERFECTION! They are now in 5-star territory. Very friendly employees, and fresh food. AWESOME! read more

This was my first time eating shake shack, can you believe it? lol. I ordered a regular cheeseburger with fries and a lemonade. It was actually really good! The burger was just the right size for lunch for me, the fries were not soggy or fried too hard. The lemonade could have been a tad sweeter but that's just me lol. Their menu has some times I want to try so I'll definitely be ordering from there again soon. read more

Ordered 2 burgers 1 fry. Got 1 burger 1 fry didn't realize til I got home. Called and they confirmed they forgot to put in the bag had it sitting there. Went back to get my burger they gave me the same burger that was sitting for 30 mins. They didn't even say sorry for making me drive back 20 mins read more

I haven't had shake shack since New York. I must say it was absolutely delicious as I remembered. I had the double shake shack burger with the cheese crinkle cut fries. The meat was juicy and bun was soft and the burger was wrapped up nice and neat and like a nice present to opened up. Everything was proportioned perfectly. I didn't receive an ugly sloppy burger off like "other" local chain. This is by far the burger joint/chain in Houston or on Earth lol. read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

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Went at 5 pm on a Saturday. The staff is super friendly. You can order at the kiosks next the entrance if you are paying via mobile or chip card. Super easy. The Shackburger is so good & is one of my favorites. It's a simple cheeseburger with lettuce, tomatoes, and ShackSauce. Don't forget to add Fries to your order! They're crinkle cut, crispy, and not greasy. Topped it all off with their Handmade Vanilla Frozen Custard... I need a nap. This is one happy belly. read more

Shake Shack Downtown Houston - Burger Loading... Get excited! - Fast Food Near Me - Houston, Texas

I discovered Shake Shack while living in NYC, so I was super excited to find we had them here and this location is relatively close to the hospital I work at. We've ordered delivery four times now, and three of them were messed up, and always in a different way. Ask for extra sauce on the side, get none, missing items, wrong items, you name it I think it's happened. The food is great, but it's not cheap and it's very disappointing when you're excited about your lunch and then it's wrong or your item didn't come. After this last time, we decided we won't be ordering from here again. read more

Not crowded on a Saturday night! I was very happy with the convenience of the kiosks, and how promptly the food was ready. My only disappointment with this location was the fries were room temperature and seemed like they weren't fresh. Nonetheless, my chicken could not taste fresher! read more

Shake Shack Downtown Houston - Fast Food Near Me - Houston, Texas

I ordered my dinner online while I was walking to the restaurant. I had a short wait before I got the text letting me know my order was ready. Friendly staff. Clean restaurant. Good location. Order a burger no bun, fries, a coffee fair shake and a Topo Chico. All good. Will definitely be back for lunch with my team. read more

Don't you ever dare to ask me to look at my phone without my consent! Or forcefully hold my order because I do not show you my phone. It's illegal and violates my constitutional rights. One more time and I will look for a good lawyer. Pick the fire you play with! read more