I got the shack burger and crinkle cut fries. It was good but just like any other high-end fast food burger. If we're comparing shake shack to In-n-Out, In-n-Out is way better no question. read more

Shake Shack 1700 Broadway - 53rd & 7th - Shack burger and crinkle cut fries - Burgers Near Me - New York, New York

Busy corner spot. NY classic burger joint. Few seats inside but plenty more on the outside area.

Unbelievable. How Stay away! Someone heisted their chairs. Only 8 chairs for the entire restaurant!

This location is a menace to the neighborhood. There are Shake Shack bags for a block in every direction. Why don't they provide trash cans? read more

Shake Shack 1700 Broadway - 53rd & 7th - Shake Shack ~ making wonderful contributions to our city. - Burgers Near Me - New York, New York

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I love Shake Shack and this new location is so dangerous to have near the office. Affordable fresh burgers and other American staples like chicken bites, frozen custards, fries, hot dogs. Can't go wrong with a cheeseburger and side of cheesy fries. The lettuce wrap option here is great, as the lettuce is an impressive sized piece which does actually make it work like a wrap. All in all, solid weekday lunch option read more

Shake Shack 1700 Broadway - 53rd & 7th - ShackBurger with a lettuce wrap and Cheese Fries - Burgers Near Me - New York, New York

this is for the NEW shake shack at Time Warner on 60th and Broadway. cashiers are rude and brash. there is hardly any seating. They dont dispose of the garbage! The hot dogs are good but garbage and rude cashiers make it NOT worth it! read more

Not enough place to seat outside. Don't clean the tables.. the place is a mess. I wish they would not have all the garbage bins in the garden area.. read more

Fast service. Friendly, outside of the rush. Missing items and condiments depending on time of day. Some more attentive and friendly than others. The food was delicious, especially the Tiramisu Shake! read more

This Shake Shack was PACKED! And they have a lot more to offer than the other Shake Shacks I have gone to. So good. GREAT drink menu (alcohol beverages) read more

Burgers are SOOO good that I wanted to order a second. Top 3 burgers of my life. Worth the wait.

This shake shack is incredibly lame. DO NOT COME HERE, takeout only and slow AF. They force you to order via kiosk and while there are tables outside, they're all filthy with only a few umbrellas read more

When a place that was once fantastic suddenly becomes awful, it is tragic. Before, Shake Shack offers excellent cuisine and service. I no longer feel secure visiting because the food is no longer the same, the flavors are weak, the service has gotten incredibly slow, and the atmosphere is irritating. Numerous thugs are present fairly close to the area; some of them are rowdy consumers. I can't believe how this place rejected us. My friends and I used to come here earlier and place takeout or dine-in orders. I think many people used to like visiting this location, so I hope it comes to life again. read more

Can't go wrong with Shake Shack! I ordered delivery from the app, and it came right on time! Everything was on point. I'd recommend checking out Shake Shack if you've never had it before. Everything is good except for the price probably. Having said that though, in my opinion, In-N-Out is WAY better and wins hands down! Shake Shack is more of a "fancy burger place" and In-N-Out is a cheap and tasty fast food. The burgers at In-N-Out are large and are more like a normal burger, and the fries are much better too. read more

Shake Shack 1700 Broadway - 53rd & 7th - Burgers Near Me - New York, New York

Ordered a double cheese burger with lettuce tomato and french fries. Pros: Fast, more meat, very hamburger, looks no worse than Mcdonald's. Cons: Everytime I have Shake Shack, I feel delicious at the first time and then after the meal I feel that I can not recall the delicious flavor.o read more

Shake Shack 1700 Broadway - 53rd & 7th - Burgers Near Me - New York, New York

First timer here at a Shake Shack. This location was just a short walk from our hotel. The kiosk ordering system was easy enough to navigate through. Prices just a bit higher than Hawaii for fast food but I'd say the quality was a little better. Tasty burger, crisp on the outside, medium well on the inside, melted cheese, with fresh lettuce and tomato, and a dab of some kind of sauce - needed more ketchup though. Crinkle cut fries were excellent and so was the chocolate shake. Without my asking, they gave an ample amount of ketchup packs and napkins. Would've been a hit if the guy handing out the order said something like "Thank you, enjoy." Ah well, New York. read more

Food was amazing as always ! Service was very professional ! Well put together establishment ! Thanks for the experience !

I wanted to grab something quickly before my meeting so I headed here thinking it would be quick. NOT. The wait was so long and completely crowded. I felt like my food was just thrown together and missing cheese on my cheeseburger. So I had to get back into line to get it. I tried to get a seat which was impossible so I ended up eating on the train. Shake Shack is everywhere so you'd be better off going to another location because this one is just not worth the headache. read more

Food was amazing! I had the Shake Shack burger with cheese fries and everything was perfect, they gave me my order in less than 15 minutes, I just thought it was important to add that it's not in the address marked, I typed "1700 Broadway" and it kept sending me to a PNC bank, the correct address is right in the corner of 7th Avenue and 53rd street! read more

Shake Shack 1700 Broadway - 53rd & 7th - ShackBurger and Cheese Fries - Burgers Near Me - New York, New York

I love Shake Shack. It is usually a reliable good burger with the most amazing buns. However, this location is not the place to get Shake Shack. I know it's in midtown and they have to contend with all the tourist but they should be able to maintain the standard. Will not eat at this location again. read more

Love shake shack but don't love this location. This is the second time they didn't add the onions I ordered on my shack burger. Probably won't come to this location moving forward even though it's the closest to my apt. Sad read more

It was the worst experience ever!!! I scheduled to pick up my food at 11:30 and arrived there at 11:28. I notified the guy who is in charge of picking up at 11:32. He told me to wait, it will be a while. I double-checked with him at 11:45 again. Still, he asked me to wait with an impatient tone. I went inside the store at 11:48 and asked another staff and she directly gave me my food. The receipt showed that my food was ready at 11:26! It is 30 degrees out there!!! The staff just doesn't want to check whether my food is ready and kept me waiting cold outside while my food is sitting there!!! If you have to order here, don't trust the guy just go inside to ask!!! read more

I finally decided to try Shake Shack for the first time given the prominent order ahead (=no wait!) separate entrance signage I noticed while walking by a day prior. Once I also saw they offer bun free-lettuce wrap options, I was sold. Got the chicken sandwich lettuce wrap with my custom toppings, and it was delicious! Also, the ordering ahead worked seamlessly....placed my order before running a quick errand, and as I was heading over to SS, I got the text that my order was ready. No wait....in and out. I'll definitely be back for the chicken wrap and will likely also try their burger and fries for reference. read more

Saw giant rats and roaches roaming through the floor. I ran outside immediately. Scary scene. I would never go back to a shake shack again. Sadly I do enjoy their food :( read more

Ordered through Uber eats and was rather cold - not the best. Ordered the shroomburger and fries would definitely walk to the store next time read more

Good burgers, meh fries. Really slow service and no indoor dining. Better to visit on warm clear days.

I hadn't been to Shake shack in over two years ...A friend and i passed by and I told her they had good burgers so we went in. Despite being awfully dry there were at least 2 unchewable pieces that i literally needed to spit out in both patties. She had the same problem meaning it's in all the pattie's. It's cartilage not ground up well and it's disgusting. Who would expect Shake shack not to have the best ground beef considering how many places they have. I'm disgusted ...stay away. read more

The place is really small with only 2 tables inside. Most of the seating is outside. There are 4 self order kiosk and 2 cashiers. Service is efficient so the place does not get over crowded with people waiting for their orders. Food is consistent with all other Shake Shacks. It's best that you have the receipt sent to your email if self ordering or ask for a receipt if by cashier as the order pickup person will ask to see it to make sure the order is indeed yours. read more

Shake Shack 1700 Broadway - 53rd & 7th - Burgers Near Me - New York, New York

The model for COVID fast food. Love the chocolate shakes, burgers and the best fries. Shake Shack baby!

Cashier is so high, couldn't understand my name was Christian and wrote christin...I waited 30 minutes for my order and after having to confront him. No one in the back believed my order bc he didn't give me a receipt! How come McDonald's has a screen notifying when something is being prepared vs done, but a place 3x the price cheats out on it? read more

I can't believe there is no indoor seating here. We had to eat our burgers standing outside in the cold. AVOID THIS HORRIBLE PLACE.

Who doesn't love a Shake Shack in your hood! Love Shroom Burger!! Pls have more vegetarian options!

Loved the food! Managed to get a table with umbrella!! Lucky us.... Just be aware that untrustworthy people are keeping an eye on all your shopping bags while you eat... read more

We really enjoyed our burgers and cheese fries. Better than in & out for all of you West coast people

Love the shroom burger it's the best, tried the vegan burger last time and didn't really like it but appreciate the effort to diversify. so still Nothing better than the shroom! read more

I was so excited to see this Shake Shack open as it is only half a block from my office. I went today for lunch and was pleasantly surprised by how little time it took from ordering to getting my food. In addition to cashiers, they also have a number of unmanned kiosks where you can place your order and pay with credit card. Most people, including me, were using the kiosks to order and as a result, there was no line for the cashiers at all. The majority of the wait time is waiting for your order to be ready. They call orders by name but there appears to be an issue where the name that is entered at the kiosk shows up on their system incorrectly with some letters cut off at the end. So for example, if your name is "Vicky" it shows up on their end as "Vick" or if you name is "Jenna" it shows up on their end as "Jen". This obviously caused a lot of confusion for some orders and hopefully will get fixed ASAP. Note that there are very few seats at this location so I highly recommend picking up and eating elsewhere. There are some tables in the little plaza outside which would be a nice place to sit down on a pleasant day. read more

Although the address is 1700 Broadway, the entrance is actually on West 53rd between Broadway and 7th. The layout is pretty well thought out - there are clearly marked doors for pickups, counter service, and exit. In addition to traditional counter service, there are also self-service order stations near the entrance. I placed a large-ish order beforehand and went to pick up 18 burgers and loads of shakes and fries. The staff were outstanding. They were professional, friendly, and super-helpful. Perfect order, packed well, ontime. And of course, the burgers and shakes were fantastic, which is why we ordered in the first place! Thanks! We'll be back! read more

The staff here are amazing, extremely helpful and work efficiently during all this craziness.

I appreciate the good customer service here. After a long day I stopped in for dinner and they were packed. It took about 10-15 minutes to get my order which was understandable for how busy it was. Once I got home I discovered that my whole order was messed up. I called and left a voicemail to try and resolve this. The manager, Luis, called me back almost immediately and was very kind. They gave me a refund and a free meal for the next time I come in. To me that is good customer service and shows that they have good management. Thank you Luis!! read more

Long wait for fast food. The person handing out the orders couldn't be heard and they forgot part of my order but I didn't realize it until I was all the way back home for the day. Not going back for that. read more

Okay that shake shack on 1700 Broadway at 53, 53rd is totally closed. The last several weeks we've been down there three times. Including yesterday. Has nobody reported this?? April 10th 2022. read more