Visited this location for the first time on 8/9 and had a great experience. We ordered a big shack, chicken shack with avocado, and tropical mango shake. Everything was excellent and the service was fantastic. We'll definitely be back. read more

Visited Shake Shack recently with my husband, he was the patron I was the spectator, lol The location is on 12th and Chestnut, which is convenient for anyone down town shopping, those who work downtown or at Jefferson Hospital. The establishment looked kept, clean open and plenty of seating. We visited around lunch so we witnessed ppl come, go and eat in. As someone who loves people watching, this corner spot is full of windows which makes that doable while enjoying your meal. There were also tvs mounted on the walls. The ordering process looked easy and the staff seemed busy. He got fries and a double cheese burger which came to abut $20, average price. The food was noted to be good, lol I had a few fries, that tasted good and flavorful. The burger looked amazing and my husband seemed pleased. He noted he would visit again if in center city. read more

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Sometimes you just want a shake.... Even in the winter! This shake is everything you need. Cold, creamy, thick and chocolaty. read more

Shake Shack Midtown Village - 12th & Chestnut - Shake! - Burgers Near Me - Philadelphia, Pennsylvania

This place was so dirty. I cringed by how filthy the iPads were that you were forced to complete your orders on and there wasn't even any hand sanitizer. Despite everything being written down for them they still managed to screw up our order. I think the people working here were high. Most ghetto Shake Shack I've been to ever. read more

Have ordered here a few times via the Shake Shack website for pickup. Each time, my order was ready on time and the staff is friendly. No complaints! (Other than Shake Shack is pricey...but what isn't these days...) read more

It's a Shake Shack, and it's delicious. The food, not the building. This Shake Shack offers indoor seating only, but you can take your order across the street to the newly-opened Jefferson Plaza to enjoy (some) nature. They have a website you can order from, and it works like a charm. I've been here several times, and I've shamelessly gotten the lettuce bun for my Shake Shack burgers, because I'm old[1]. [1] And maybe because I love a lettuce-wrapped burger? That's not wrong, right? read more

Shake Shack Midtown Village - 12th & Chestnut - If you opt to replace your buns with lettuce, this is what you get! - Burgers Near Me - Philadelphia, Pennsylvania

honestly shake shack is the prince of all east coast fast food burger joints, and yet I have to stop coming here for my fix because the people who operate the fryolators never drain the oil enough from the fries. the fries are consistently foul and slightly soggy. I love shake shack so much I have suffered this four times, always hoping something would be different. everything else is tasty so it's not a one star but the fries are gross unless you want to drink straight oil. sigh PS also: the person who said this is the place with the least care for delivery packaging is absolutely correct. it's often a battlefield scatter of corpses and sauces when you open up the bag. read more

great food, easy environment , convenience place, went twice in two days. Why I have to write so much

Not even pricey even though everyone says it is. For a shake, sandwich, and fries it's $20 or less read more

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Shake Shack has grown quite a bit in Philadelphia. While I am usually on the other end of the city, closer to its University City location, I found myself on the other side of Broad street recently and ended up running in for a bite with my sister and her family. This location is quite sizable. I love the quick order kiosks. I didn't know I could customize my usual order that much! Staff is friendly and available for questions. And once you get your food, there is plenty of space to sit down and eat without having to walk upstairs (sorry my UC friends, but walking upstairs with a tray of food is never fun - even if that location does make it easy). The food offerings are the same across the city. If you don't know what Shake Shack brings to the table, well, check them out! read more

Shroom burger: decent, idk if I'd get again Fries: decent Chocolate milkshake: good for price read more

The food was what we expected. Shake shack sauce had little flavor and was very salty. Reason for 3 star review is the hanging oder of urine in the restaurant, especially strong at the trash can. read more

Food service gimmickry is always an eye-roller. I've been here a few times and Shake Shack is what it is, overpriced, overhyped burgers and fries. Not bad but certainly nothing worthy of its own opera. Soon, this location will unveil white tablecloth service featuring their "white truffle" menu (whatever that is.) At any place with "Shack" in the name, I just want to eat it and beat it. Right now every eatery seems to be going upmarket all chasing the ever elusive recession-proof diner... meaning that eventually nothing will really be special - just more exclusionary and expensive. On a positive note there will now be someplace better than BK or Wendy's to take your Au Pair on a date. read more

The staff have the process down. Quality food, quality facility. , and just wish they'd bring back their coffee shake. read more

Shake Shack Midtown Village - 12th & Chestnut - Pumpkin shake and Hot Ones double (spicy double bacon cheese burger) - Burgers Near Me - Philadelphia, Pennsylvania

Food presentation is horrible. Not packaged to contain heat. Worst delivery ever. Food was so cold and rubbery when delivered it was onedible. Total waste of money and time. Will nit be ordering from this place again. Would have given zero stars if I were able to. read more

Great visit with the chess team! Happy to receive such quick and efficient service from the wait staff here. Avocado burger was also very delicious! read more

Shake Shack Midtown Village - 12th & Chestnut - Burgers Near Me - Philadelphia, Pennsylvania

Updating my review because, honestly, this Shake Shack kills it. Despite being constantly bombarded with grouchy people impatient for their orders, the staff is polite. They'll be nice to you if you're nice to them, so be nice to them! read more

Shake Shack Midtown Village - 12th & Chestnut - 'Shroom Burger + Chocolate Milk & Cookies Shake - Burgers Near Me - Philadelphia, Pennsylvania

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I waited very long for my order, which is fine because there was a large group of children in the store. When I finally got my food, I sat down to eat and there was an unidentifiable piece of food on top of my burger that clearly had mold on it. I brought my food and the debris to the register expecting to speak to a manager. Two different employees approached me and one suggested that it was a piece of fried onion, when it was clearly not. The second employee took the debris from me and walked away without saying anything. After waiting for a few minutes I had to ask what was going on and where the manager was. The manager then approached me and said that my order was being remade, I asked how was I supposed to know when no one said anything to me especially himself as the manager. He was very cavalier and just shrugged his shoulders and said "oh my bad". After waiting another few minutes I said I would just like a refund because I had to be back to work. I then noticed what looked like my burger in the window, I said I would take it if it was ready. The manager gave me the burger and some new fries which was very nice but the cavalier attitude of himself and his staff makes me never want to go to this Shake Shack location again which is very disappointing because I spent nearly $30. I never received any apology from the manager or an explanation of what was on my food and how it got there which concerns me for the sanitation and cleanliness of this location. Do not eat at Shack Shake on Chestnut St. read more

Came here for lunch because I walked past on my way back from Staples. The store had a couple of tables set up, but mostly was empty space due to COVID. You ordered via one of two active touchscreen monitors, and then put your phone number in so they can text you when it's ready. The fried chicken sandwich upgraded with bacon and avocado really hit the spot. It also had mayo and pickles. The crinkle cut fries survived the walk back to work and were still crispy. It was just enough for an order to fill you up. They also threw in some ketchup packets. The very friendly staff was following all COVID-19 protocol with masks. Masks required when waiting for your food to be made. Almost wished I got the shake too! $12.45 for the fried chicken sandwich and fries. Decent! read more

A very nice location and likely the best in Philly. This Shake Shack is one of the first to introduce a self order and payment system. It is very efficient and makes it easy to order without having to wait in a long line. The service is fast and the workers are extremely nice and talkative. The staff will go above and beyond to make your experience great here. This establishment is very clean and has very nice decor and a good amount of searing and televisions. I would also like to complement the great music choice. The food here is very good. A new item on the menu is the chicken bites, which come in a variety of sizes. These bites are brand new and extremely tasty. They have a soft juicy consistency on the and are very crispy on the outside. They are probably the best I've ever eaten at a fast food joint. Well seasoned and definitely a great addition to the menu. I also recommend any of the burgers and shakes on the menu. They are always good and have a great taste. They have excellent lemonade and will give you refills if you ask. This is definitely the best location of Shake Shack that I have ever been to. Staff are nicer than most joints and the self order as well as the cashier order are both options here. It is very convenient and they give you very good service. I strongly recommend this location read more

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My first Shake Shack visit was here last week. As a long time CA resident and afficionado I understand that this in a high-class homage to a famous west coast burger chain (starts with In and ends with Out!). I will say quite different but a very enjoyable experience. Burger: very fluffy & soft yellow potato bun but with a slightly sweet flavor. Burgers are smashed and crispy, and you can tell the meat is a good quality grind. Cheese is expectable melty, bacon was pretty good and a nice smoke level (can't say that it was outstanding, but enjoyable). I think the Parmesan truffle fries were the champ: the truffle sauce is decadently rich, and the Parmesan was, at best, hiding like a barely glistening early season snowfall that quickly disappears...slightly pathetic. But the wavy fries are crispy and dynamite with that super thick truffle sauce. Yes I would eat here again if I want to splurge on a high-quality fast food burger. But I'd just as soon pay ~2x less and get the OG west-coast deal that makes up in style and value, compared to what Shake Shack does with quality and class. read more

Shake Shack Midtown Village - 12th & Chestnut - Bacon cheese burger, Parmesan Garlic Fries with Black Truffle Sauce - Burgers Near Me - Philadelphia, Pennsylvania

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First of all what is midtown village lol this is not New York. Secondly, it is July 10th 2024 as I write this during a heatwave, why is there no air conditioning? I had to get the food to go because it's brutal in here. I am dripping sweat waiting for this bag and the only breeze is when people walk by and create a wind. How is that not a workplace violation? Yall need to report this L&I or OSHA. read more

I love shake shack, but this time my bun came out a bit wet from either lettuce moisture or grease, not a big fan of that. The place felt a little dingey and it was cold inside. They have you place orders on a tablet and not with a person. You can either take a number or have them text you when it's ready. All in all not my favorite location, but in the end I'm just glad to eat at shake shack. read more

We had a cooking mishap last night with dinner and hubby saved us by ordering Shake Shack so we could quickly eat something delicious. He ordered the new KFC sandwich and I ordered the Shack Stack with the Shroom burger and a regular burger patty (comfort food vibes). We also picked up a small side of fries with the new Gochujang sauce. The Shack Stack was cheesy, delicious, and consistent with what I expected. The new Korean inspired items were less impressive. The chicken sandwich was good, but KFC is typically very crunchy chicken and this sandwich was not. We've ordered KFC to-go from other places in the pandemic and it held up its crunch so I don't think the takeout aspect was the culprit here. The Gochujang sauce was a good sauce but it tasted like any other burger sauce or spicy mayo. That could just be my unfamiliarity with what Gochujang sauce is or should taste like. It was still a good sauce and the fries were consistent with what I expect from Shake Shack. Great job with the consistency of the normal menu items and with social distancing, etc. at the store. "Meh" to the Korean inspired items from me. read more

Shake Shack Midtown Village - 12th & Chestnut - Shack Stack and Fries with Gochujang sauce - Burgers Near Me - Philadelphia, Pennsylvania

The chicken is pretty tasty but they're a little small. The fries are also good. The cheese sauce was kind of stiff and had that unpleasant layer at the top that forms when it's been sitting too long. That was disappointing. Service was okay. The employee was nice and the food came out in a decent amount of time. read more

Shake Shack Midtown Village - 12th & Chestnut - Chicken bites, french fries, cheese sauce, ketchup packets - Burgers Near Me - Philadelphia, Pennsylvania

I recently ordered here via DoorDash (amidst the pandemic). Shake Shack burgers are usually among my favorites. I ordered from here to try their limited time Korean-inspired menu items, and I was disappointed with what I received. I had the Korean-Style Fried Chick'n and the Korean Gochujang Chik'n Bites. To start off, the chicken in the sandwich did not really have a good texture to it as it was not crispy and mostly lathered with too much sauce. The kimchi was a good touch but not flavorful enough to really complement the sandwich as a whole. The chicken bites were $7.79 (same price as the sandwich), but I received like eight very small pieces. It was not worth it at all. The sauce that came with it was also very underwhelming. Overall, I find that Shake Shack is usually very consistent and a great place to grab burgers. Unfortunately, these limited time Korean-inspired items were a good idea but poorly executed. read more

This was my first time ordering from this Shake Shack. I usually order from the Rittenhouse location. First impression; very clean and staff friendly. Food came out quickly. I was disappointed with the amount of french fries (I wish I had taken a picture). There were maybe 13 french fries for $4.49. This wasn't even one full potato worth of french fries. They were cooked well and tasty, but ridiculous what the cost is. read more

My husband and I ordered take out from Shake Shack the other day. We live about 4 blocks away and our food was ready by the time we got there, which we appreciated! They had a covid bouncer, enforcing a strict one person/group in, one out. So we were especially glad we had ordered beforehand because the line to order was somewhat long. We got home and unpacked our food. We both ordered the regular shack burger and I ordered hot spicy fries. The burgers are amazing! Like so amazing you wonder how the hell did they make a fast food burger so delicious?! It was juicy, flavorful and cheesey! The hot and spicy fries were so spicy, I was running to my fridge, grabbing the milk and drinking directly from the jug! I honestly thought spicy meant like Cajun seasoning, where it had a little kick to it. I was so very wrong! My husband tried them and he was also shocked by how hot they were. He couldn't eat them either. Overall, food is great! Watch out for the spicy fries, though! If you order them, you might consider asking for the spicy seasoning on the side. We will definitely order from here again! read more

Shake Shack Midtown Village - 12th & Chestnut - Double burgers and Fries - Burgers Near Me - Philadelphia, Pennsylvania

Believe it or not...not all shake shack's are the same. Some are larger, some are more convenient, and some could be less crowded. This location happens to be all 3 of these reasons. This is a newer location that opened up in the past two years. Now there is a Shake Shack on both sides of Broad St. While I like the other location, it's can be a wait for your order. Not so with this branch. lo and behold, there are order kiosks to be used for NFC and charge card payments. I can't tell you how much easier this makes ordering. No need to wait in line while someone ahead figures their order out when they get to the register. There are several kiosks here that allow you to choose dine-in or take out before proceeding to the actual food items. When you are finally finished you can pay with Apple or Google Pay or a credit/debit/gift card. Super easy order process. Those paying with cash or just want to talk to someone can order from the persons at the register. I like the option of ordering from the kiosk when their are lines. This enabled you to avoid them. You have the option to enter your cell phone number for a notification when your order is ready. I did this, but I was greeted, with a nice surprise. An employee brought more order to me after calling my name out. I did not even have to go back to the register area for pickup! The location is also notable for having a lot of space. There is a lot of seating space available. I have also noted that this location is also a bit less busy than the location at 20th and Sansom. Also makes for more seating space. I have not noticed any difference with the food here. It is the same price and quality. read more

Shake Shack Midtown Village - 12th & Chestnut - Order area with kiosks - Burgers Near Me - Philadelphia, Pennsylvania

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The Culinary Adventures of Tom Coghlan, FB I was working at 12th and Market, and was parking at 12th and Sansom... As I walked to my car at the end of my day, I passed a Shake Shack under construction at 12th and Chestnut...What I know about Shake Shack is this... It is owned and operated by Bobby Flay. He starts his employees at $15. an hour...I have NOTHING but respect for this man... The first time I went there, I was a bit disappointed... It was kind of my fault, and I decided to give it another shot, but different this time. When I first go to any eatery, I order items on the menu just the way they are served... The FIRST time... I ordered the Cheese Burger with Shack Sauce. It was served medium. First off, I don't use condiments, and second, I like my burgers well done! I like my Steak medium rare, but ground meat, I like well done. For me, the flavor is in the charr. I decided to try it again, but under my terms... The second time, I ordered a Cheese Burger, well done with extra cheese, lettuce, tomato, and pickle, an order of cheese fries... and a beer! This time I WAS NOT disappointed! The Burger was cooked perfect and the extra cheese was well melted. The lettuce was crisp, and the tomatoes fresh! The three slices of pickle were perfect. It was all served on a Martins Potatoe Roll! It was a VERY GOOD BURGER! The cheese fries came with extra cheese. It was a REAL CHEESE sauce, not that fake plastic cheese whiz! I liked that!!! I washed it all down with a cup of Shack Meister® Ale Made just for them by a Brooklyn Brewery... The employees were ALL very helpful and available! I WILL RETURN! read more

Shake Shack Midtown Village - 12th & Chestnut - Cheese Burger, well done with extra cheese, lettuce, tomato, and pickle, an order of cheese fries... and a beer! - Burgers Near Me - Philadelphia, Pennsylvania

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Ordered here a few times for lunch since I work close by. Service has always been quick. There's a self-ordering computer and you would wait for your order. Their shack burger always hit the spot. I usually order the fries with the burger which is also delicious. The burger isn't overly salted and the fries are crinkly and has crispy edges. read more

Shake Shack Midtown Village - 12th & Chestnut - Single ShackBurger - Burgers Near Me - Philadelphia, Pennsylvania

Came in with a few friends one evening around 8PM. Ibe been to Shake Shack before, so I knew what to expect with getting the true Shake Shack taste. I went to the order screen to place my order. I placed an order for a Double ShackBurger in a lettuce wrap instead of a bun and a side order of Fries. The store wasn't too crowded when I arrived, but my food still took about 15 minutes to be prepared, which I felt was a bit long for Shake Shack. Once my food was ready at the counter, it looked pretty good aside from the fact that my portion of fries did seem a bit skimpy. The cardboard holder of my fries definitely looked a bit empty. Regardless, I took my meal and sat down to eat. Overall, I did enjoy my meal. It was my first time getting the ShackBurger in a lettuce wrap, and I really enjoyed it. The fries were delicious and crispy. I would return to this location; I just think that they could use some improvement in speed of service and fry portions. I'm sure it isn't that way with every order; they may have been rushing to make mine. Shake Shack will always be a simple and fun spot for me. I would go here again. read more

Shake Shack Midtown Village - 12th & Chestnut - Double ShackBurger in lettuce wrap and Fries - Burgers Near Me - Philadelphia, Pennsylvania

We made mobile orders at this shake shack. They were always ready by the time stated it will be ready on the app. The employees were courteous and quick. The food was still hot. However the second time which was the next day, it was past rush-hour and the food got a bit cold. The mushroom burger wasn't as good since the cheese kinda solidified and wasn't melted like the first time I ordered there. I would still go back for another burger. read more

Ordered 2 nights ago and my burger was completely inedible. It was completely burnt and I'm shocked someone thought this was okay to serve up. These employees don't give a shit about you or what they are serving. I called and left a message for the manager and surprise surprise no return call. Don't waste your time or money. These people don't care about serving up sub par garbage that's drastically overpriced. Look at the photo they clearly don't care! A complete waste of money! read more

Shake Shack Midtown Village - 12th & Chestnut - Burnt to a crisp! This is the garbage they serve up - Burgers Near Me - Philadelphia, Pennsylvania

Just used up my daily calorie allotment, and it was so worth it! We got cheeseburgers and cheese fries and both were sooo good! The burger was juicy and the shake shack sauce really goes well with it. The fries were crispy and delicious. Kiosks were easy to use and food came out quickly and was nicely presented. A staff member went around the restaurant to ask whether customers needed anything. The location is airy with lots of light from the many windows. The only negative I have is that the paper towel and bathroom tissue holders were non-existent so the towels were both just sitting on the counter/shelf. I have to say I've had in-and-out burgers and IMO this place is better. read more

Shake Shack Midtown Village - 12th & Chestnut - Burgers Near Me - Philadelphia, Pennsylvania

Well worth the wait , it took very long but what else do you expect, if that food wasn't amazing then I would of been upset but it was greT

What can I say, it's shake shack! Great tasting food and very fast service. 10/10 would recommend.

Moist and juicy patty, semi-sweet potato roll, evenly melted cheese - this was truly a great burger experience. I ordered the double with lettuce, tomato, pickles, onions and shake sauce. Pros: - very fresh meat, bursting with savory-salty goodness. - evenly melted cheese, and none stuck to my burger wrapper. - pickles were thick and crunchy. - I don't know if it was a potato roll, but it was a great pair. Cons: - great burger but not sure if it should cost $9. - only once piece of lettuce - who uses Roma tomatoes on a burger? - only two pickles, would have loved more. Suggestions: - please offer customization choices like 'extra lettuce' or 'extra pickles'. - please offer grilled onions. read more

The walk up order interface was easy to navigate, place my order & pay. Since I only ordered an ice tea and cheese fries my wait was pretty short - less than five minutes. Others that ordered burgers were waiting a bit longer because cook time is longer. Mr fries were crispy perfection and the ice tea was really nice, not over brewed. I plan to come back and try more of the menu especially in the warmer months to get the shakes or concrete. read more

Shake Shack Midtown Village - 12th & Chestnut - Cheese fries to go - Burgers Near Me - Philadelphia, Pennsylvania

I'm trying but I just don't get it. Half filled, frozen tasting crinkle cut fries and a underwhelming burger, that honestly isn't much better then what you get at Wendy's. Add a small drink and you're paying over 12 bucks.. End result, still hungry.. Other then the service being pleasant, I'm done with this place.. There are way better, fast casual spots in this city.. read more