I came in to order unfortunately my email and my app was not working the manager and the staff were super friendly and patient. I was starting to feel frustrated because on my end and they reassured me that everything was fine. They took care of my order and I was very impressed of the service. Thank you to all the staff tonight.!!!! read more

I've probably eaten at Veggie Burgers more than 10 times in the last six months, and I really love the taste--warm mushrooms and greens, very healthy and delicious. The only thing I think could be improved is that it's a bit too salty; if it were 30% less salt, it would be perfect. read more

This place is your standard burger/fry joint. Burgers were ok but nothing life changing. Fries were about the same, but slightly better. Price? Way too much for what you got. Overall I would not recommend this burger place. Separately I really did not care for the aesthetic in the place as there were no pictures or decor. I got heavy cafeteria vibes. read more

- Burgers: We ordered a black truffle burger and a ShackBurger. Both very juicy, hot, and perfectly seasoned and cooked. - Fries: Black truffle parmesan fries were plain fries dusted with parmesan cheese and served with an amazing umami truffle dipping sauce. - Thai iced tea shake: Creamy with a decent Thai tea flavor - Service: We dined in, and it was very clean inside. The service was friendly, as WE made a mistake with our order and they graciously helped us to resolve it. 100% coming back and would order each of those items again. read more

Was a craving a burger and boom! Shake Shack right there staring at me. I came here with my friend and sister for dinner after our workout class. It is located at west gate plaza so plenty of parking in the lot. They had self ordering on the kiosk, and we can just take a number after ordering. It's nice because there isn't rlly much contact with the waiter so I would recommend for the shy girlies and boys hehe. There is plenty of seating too!! I wanted to try the shroom burger as it was one of their popular items. My friend got the truffle onion burger and my sister got the shake shack og burger. All were super yummy, but if I were to be back, I would be back for the shroom burger!! It was super crispy and cheesy, and it just compliments the burger overall. I love how the fries were nicely crispy and delicious too, it beats in n out fries forsure. read more

Shake Shack Westgate - Burgers Near Me - San Jose, California

This location is way better than the one on Bascom (Bascom gave me cold/stale fries even if I order in person lol) My food is always hot at this spot. They don't have a kiosk but the staff is friendly and food is fresh! This is my fave Shake Shack location in San Jose. I LOVE the shroom burger and mind you I do not like eating vegetarian things haha The beef burgers are so good (haven't tried chicken yet) and I love their spicy fries. About time they added some heat to the menu! Not sure if they serve the Poochini for my dog as it's not advertised anywhere inside :( read more

Really great burgers!!!! Nice smash burger with a great crust. Solid fresh fries in a fun place.

Shake Shack in the Westgate shopping center is nothing special. Burgers are insipid. Fries are ok. Won't be returning.

I would rather go to Valley Fair, Bascom or Palo Alto if I wanted Shake Shack. This is one of the new locations that opened up and the outside looks nice. Interiors looked clean and bright. There were several kiosks available to place an order. Staff were friendly. Food was good and we didn't wait too long. The low stars is for the sewage odor that permeated the restaurant. We sat next to the ketchup and garbage area but it wasn't those that caused the stench. It was the bathroom. It wasn't someone blowing it up either. It was inside the restroom that came out of the hallway and to parts of the restaurant. The women's restroom didn't even have any odor spray. It was so bad, I was spraying my perfume on me so I didn't gag. read more

Welcome to the area Shake Shack. This location has a well-lit indoor dining area with self service kiosks and some outdoor seating as well. The food came out fast and was yummy. I am a fan and enjoyed the black truffle mushroom burger and crinkle fries. read more

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Just received an incorrect meal. I ordered double smoke shake burger to go. It was a double cheeseburger when I got home

New location!! The shake stack burger w/ the crispy cheesy portabello mushroom in the middle is to die for. I got the parm fries w/ truffle dipping sauce and if you're a truffle lover like me... RUN DON'T WALK!! SO freaking good. read more

Shake Shack Westgate - Burgers Near Me - San Jose, California

Burgers are good.. parking is ample... plenty of seating... personally I am not a fan of the self ordering... but thats just me. Food does come out semi fast. read more

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The good thing is the staff is well trained. The bad thing include the prices that have gone up on the food and the cheeseburgers themselves not good. The onion rings were OK but in these tight times, I can't afford to go there. read more

This location is spacious and bright. Service is great. Just wish the to-go orders have a cover/lid for the food. Food gets cold much faster without a cover and only in the bag. read more

Our go to hamburger joint. Clean restaurant. Service is friendly. I love the kiosks rights when you walk in. Will be back for sure.

We had been wanting to visit Shake Shack for quite a while and finally made it down yesterday afternoon. The burgers were pretty good but such a small bun for such an expensive price. My problem is with my shake. I ordered the banana pudding shake, and there was no banana in it. Not a smidgen of a taste of banana. They had these crunchy things on top and in the shake. One was so hard I couldn't even bite it and I'm thinking is this supposed to be the Nilla wafers? I should've gotten up and said something, but I just didn't feel like hassling and to tell you the truth I kept waiting, thinking that at the bottom of the shake, it would taste like banana. It never did. I doubt we'll come back. I mean really? It was just a banana pudding shake, but I think they made something else. After I left, I got a stomachache. Where were the bananas? read more

Shake Shack Westgate - No banana Banana Pudding Shake - Burgers Near Me - San Jose, California

It's costs ~$70.00 for 2 people to eat here and almost every time we have ordered or eaten here, there is something wrong with the order. I don't understand the consistent incompetence. If you're using my review for reference, PLEASE CHECK YOUR ORDER BEFORE YOU LEAVE WITH IT! read more

Efficient time and the hamburger was loaded with lettuce, which I . The location was clean, and the place was friendly.

I've heard really good things about this place, so I decided to try it because I knew it was close to where I was. I decided to try the cheeseburger, the way it comes, with an order of French fries. Service was excellent and the girl at the counter was very polite and helpful. The restaurant was very clean and the overall ambience was inviting. I'll definitely go back and try the other items. read more

Our group had a Double Black Truffle Burger, two Shack Stacks, a Double SmokeShack, two Cheeseburgers, and three orders of fries. We ordered at the self-service kiosk. The burgers tasted good. The produce on them was fresh. I felt like the meat was a little undercooked; I'm not looking for my burger to have that much pink. I guess next time I need to select "well done" when ordering. Big strike here: one of the Shack Stack burgers (cheeseburger topped with a Shroom Burger) was completely missing the Shroom Burger half. Getting the order right matters. The "shack sauce" is like a flavored mayo. I like that it can be served on the side instead of on the burger. The fries underwhelmed. Crisp enough, but at $6 for a small basket, it has to be miles better than other chains' fries, and these were not. Which brings me to the prices/value. All but the most basic burgers cross the $10 line. Fries start at $6... maybe this is to encourage the upsell to the dressed fries, but come on. Portions aren't huge either. Service was good. An employee came by and offered to clear our trays and trash. Food: 3.5 stars Value: 2 stars Service: 4 stars Overall: 3.25 stars P.S. To the Yelp Search engineering team: why doesn't searching "Shake Shack" near 95129 find this? I bet most users don't think to search "Shake Shack Westgate" specifically. Partial text match please. read more

At today's prices, it's hard not to leave a bad review. We ordered two Shake Shack doubles, and every bite was overly salty! We also asked for French fries with no salt--they definitely came without salt, which was the one positive--but they were so dark and overcooked that they weren't enjoyable either. If you're gonna be charging these prices step up your game. read more

In a land of burger joints, this serves them too. The burgers are smash style, and a bit salty. The buns are technically brioche, but just kind of dissolve. Skip the shack sauce unless you're a fan of miracle whip. The fries are also ok, and could do with not being cooked in the same oil as the onion rings. The shake is worth the time, though, since it is a custard base and not overly sweet. Fortunately, the store is clean and comfortable with a friendly and attentive staff. Again, not horrible, not breath taking. It's a burger. read more

Just not very delicious. Flat smushed brioche bun. Not so great tasting beef. Mediocre sauce. Kiosk ordering. It's pretty dinky. Is this how Shake Shack is supposed to taste? I hate to say this but I think a burger king whopper is better? Smashed my thoughts of Shake Shack being tasty. read more

Shake Shack Westgate - Burger - Burgers Near Me - San Jose, California

Great service from the staff, who helped clear our trays and offer sauces. New location that opened up! Food was better than the Valley Fair location. Easy ordering with kiosks, and a welcome addition to Westgate mall. read more

This was the most bland hamburger I've had in years. The quality was not too bad, but as far as flavor they suck The frys were Luke warm and they have no condiments were ketchup only and no salt or pepper either. The price was $19.11 for a single burger read more

Was trying to decide between Super Duper burger and trying out this place for the first time. Came to the reviews and decided to go for it. What a mistake! Same prices as Super Duper and nowhere near the quality or flavor. They also got the order wrong and didn't put some of the extra toppings we "customized." Stainless steel and high ceilings, ordered from a tablet, no ambiance. Now I know. read more

Shake Shack Westgate - The burger in this pic was the best of the bunch. The others were small, dry and they forgot bacon in our bacon/cheeseburger. - Burgers Near Me - San Jose, California

Don't know why I keep coming back here. Food is ok, pricey and the service is plain bad. I ask if my food is ready, manager says "I dunno. what's your name?" I show him the order and he says no. After waiting and asking a few times I notice they just have orders stacked up on a shelf behind the cashier and yes mine was one of them. Maybe... call out names? Call out orders? Like every other fast food joint? Just a thought. Customers shouldn't have to stay on top of it asking if their order is ready. read more

The food is decent, but all of the restrooms are out of order. How can a restaurant not have a restroom? We ended up taking our order to go which resulted in soggy burgers. read more

Shake Shack Westgate - Burgers Near Me - San Jose, California

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I can not begin to say how wonderful this location is. I tried to place an order for my office, about 15 people, and the website kept blocking my card and customer service was no help. When I got there I was frantic and wanting to get this order as soon as possible, but I did not think that it was possible. Andrew and another gentleman not only prepared my order in less than 20 minutes, but they also labeled each of the burgers so that it was easier to identify which was which. These two definitely need some recognition. read more

The food is always so so good and they're super quick at getting the food out and the staff is always so friendly highly suggest read more

Shake Shack Westgate - Cheeseburger - Burgers Near Me - San Jose, California

really wanted to give it a second chance, but the ordering experience is worse than if i would have just done it at home you'd think the customization options would be better, but nope lol don't know who thought this would be a good idea place is always empty too go to super duper around the corner instead, there's a reason that place stays busy & this one does not read more

I don't get why this location has some bad reviews. Compared to other burger places in the immediate area (Five Guys, Super Duper) , I think they all run about the same, with Five Guys being slightly pricier. So it all comes down to personal preference on the type of burger you want. If you want a bit of a smash burger, then go to Shake Shack. I personally think Shake Shack burgers are tastier. My kids love the crispy crinkle fries. The reason Shake Shack at Westgate beats them all is customer service. I take my kids here almost every week because it's a quick dinner before all their activities. This location consistently has good customer service. They have never messed up an order, the manager is always super nice, and every other worker I've encountered has been very helpful. read more

Easy ordering via the app. Quick service. Easy pick up when I arrived. The food was very tasty. read more

Best smash burger I've had in the area, little pricey but extremely high quality and really friendly staff with great service.

I have never been to shake Shack before and I will probably. It be back. The good : French Fries were crispy without being burnt or dry. Bacon cheeseburger: lots of bacon The not so good : bacon was not crispy, burger was greasy. I love a greasy cheeseburger but this was over the top. Bun was cold. Ordered meat cheese bun only but ended up with a piece of lettuce on the sandwich. Now you might think not such a big deal but I dislike the taste of lettuce on any sandwich and this was a major turn off. For just over $20 I would have expected everything to be perfect , it was not. read more

Parking can be difficult if you come during the holidays like we did, but most times there is ample parking. Since this Shake Shack is newer, the inside is clean and well-lit. When the cashier saw a line building up at the ordering kiosks, she nicely offered to take people's orders. The staff is courteous. It took about 15 minutes to get our to-go order, so we took a seat while we waited. The staff was kind enough to bring the bag to our table. We got the black truffle shack stack, the avocado bacon burger, and the bacon cheeseburger. The burgers were good - not the highlight. Overall, it was a good experience: 3.5 rounded up for the staff. read more

Can't go wrong with the frozen custard! The burgers were pretty good as well, no complaints read more

It's ok. Nothing superb, nothing to go out of your way for. Way overpriced for what you get. The deals currently at chilis and Applebees is much much better. Anyone who rates a shack burger 5 stars or better than anything just loses your credibility on reviewing anything to be honest. Small burgers, way too soft buns for my liking, toppings eh. Every single fast food or burger joint I can think of offers a better or at least equivalent burger. If it was cheaper it wouldn't be as bad. read more

This place is so much better than the one at Valley fair. The double shake, chicken sandwich is prepared better. As well as the shake themselves are scrumptious. Parking is heck a lot easier too yum yum read more