What I like about The Counter is there's a great degree of freedom to customize your burger to create something really unique. I ordered the grilled chicken breast burger with my 5 customizations being: roasted red peppers, cheddar cheese, raw red onions, a tomato slice, and a grilled pineapple slice with teriyaki sauce. You can see it was quite a moundful of food. It tasted great and was pretty filling with all the extras. The multi-grain bun was a little hard (the bottom part), which seems like it could have been a day or two older than freshly baked, but it was OK in this case since there was moisture from the burger contents. Ordering was easy, pickup was on time and convenient, and the location was easy enough to get to in Santana Row. The price has really gone up though over the years. I think a handful of years ago it was $12.99 or so and now it's $17.99, and they limit the customizations to 5 whereas it was unlimited (or at least I didn't hit the the limit) before. So the value isn't as strong as it was before, and actually, it's of questionable value at full price. [[HIGHLIGHT]]Service was good, the store looked clean and comfortable to sit in.[[ENDHIGHLIGHT]] So overall, I liked it. I just wish it were a bit less expensive so it's something I could have guilt-free more often. read more

The Counter Santana Row - Turkey burger with cheddar cheese, peppers, pineapple ring, red onions - Burgers Near Me - San Jose, California

Came to this location to pick up a veggie burger on Tuesday a little after 7pm. It's sad to see that there're only 2 locations left in the Bay Area. Parking wasn't too bad in one of the nearby parking structures. My burger was ready when I arrived and staff was friendly. For my burger, I selected the multigrain bun with a 1/3 lb vegan veggie patty for $17.99, which also included cheese, sauce and 5 toppings. Here're my selections: - Swiss cheese - The Counter Relish - Caramelized Onions - Roasted Red Peppers - Roasted Grape Tomatoes - Fresh Grilled Pineapple - Marinated Artichokes I used my $10 birthday reward, but they had a 4% small business surcharge on the original price. Still not too bad for a gourmet burger. Unfortunately, the burger wasn't warm anymore when I got home. It's huge with all the toppings, and I loved that they had so many topping options to choose from. However, the Counter Relish was very ketchup like, which I didn't really care for. I would try a different sauce next time. Overall, it's still a very satisfying and healthy burger. read more

The Counter Santana Row - Veggie cheese burger with pineapple, artichoke, roasted grape tomatoes/red peppers, caramelized onions and the Counter relish on the side - Burgers Near Me - San Jose, California

I love the food here. I ordered a 1/3 lb beef burger and side oh shoe string potatoes. The sauce I ordered was garlic mayonnaise just plain delicious. [[HIGHLIGHT]]We dined inside because I felt it was too cold Probably would have been ok with the fire pit, but felt like being cozy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The bar was noisy so not good sound insulation.[[ENDHIGHLIGHT]] Other than that we will probably return. Even though they now add on an extra "small business fee" read more

The Counter Santana Row - Some cheaper prices during the day. - Burgers Near Me - San Jose, California

[[HIGHLIGHT]]Located in Santana Row, this place is crowded on a weekend and okay during the week.[[ENDHIGHLIGHT]] I love how customizable the burgers are, you can literally pick everything you want in your burger. They do add up so beware!! This place is pretty expensive for a burger place but the service is immaculate and extremely helpful. Everything tastes great though and the fact I can half halfsies of different potatoes elevates the whole experience. I would definitely try this again but when I feel like I want to splurge! read more

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The service was great! [[HIGHLIGHT]]The location is very clean and everything seems in place.[[ENDHIGHLIGHT]] We walked from the mall parking lot. [[HIGHLIGHT]]Very nice scenery outside[[ENDHIGHLIGHT]] the service was 10/10 very attentive and brought us drinks right away! We came as a party of 6 and everything was great. Great kids menu options and portions . We received a paper to check off all the items we wanted in our burgers. They came in all at the same time. Definitely recommend this location! read more

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We always sit at the bar with bartender Frank. He provides great service and conversation!

[[HIGHLIGHT]]Came here on a Saturday night, the day before the Super Bowl. Santana Row was crazy busy but the crowd wasn't too bad here.[[ENDHIGHLIGHT]] I had the southern fried chicken and it was really really good, chicken had nice flavor and was moist and the Dijon sauce was amazing. The shoestring potatoes, probably the best ones I've ever had. Even after 10 to 15 minutes later, they were still crispy. read more

The Counter Santana Row - Shoestring Fries - Burgers Near Me - San Jose, California

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The Counter Santana Row is the fast casual sandwich/burger joint you never knew you needed. The staff were friendly and attentive across all the tables which are good for big and small groups alike. [[HIGHLIGHT]]We were able to pick our seat, either inside or the heated outside seating.[[ENDHIGHLIGHT]] We decided to go the custom burger/sandwich route and it did not disappoint. The Custom burger/sandwich/salad menu was huge and took a bit to complete, but totally worth it. Portions are sizable so be prepared. Also totally throw in the spilt two sides of the fried onion string and shoestring fries. We've had the tater tots too which are also a great choice. I will give a shoutout for those trying to be calorie-conscious, they do have the counts on the menu to help keep track. [[HIGHLIGHT]]Great fast casual spot on the square.[[ENDHIGHLIGHT]] Looking forward to trying the rest of the menu next time. read more

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Guy at the bar with glasses is so awesome. Got me and my pals right. [[HIGHLIGHT]]Super kind, great ambiance, food and drinks.[[ENDHIGHLIGHT]] Everything was awesome! read more

[[HIGHLIGHT]]Ate lunch after finishing the San Jose 408k run. Sat outside to enjoy the nice weather.[[ENDHIGHLIGHT]] Our group was tired and hungry and a milkshake sounded good. Ordered the jalapeño burger, 50/50 with sweet potato fries and tots nd the chocolate mint shake. Everything was good and the server was friendly. Will need to come back more often. read more

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Good burgers! They have a huge menu that you can customize with so many options. They also have non beef options. [[HIGHLIGHT]]Friendly service and relaxing atmosphere when I was there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Indoor and outdoor seating are available.[[ENDHIGHLIGHT]] You can also choose to pay by QR code on a smartphone. read more

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Good service, food arrived quickly. I ordered the Sprouted Veggie Burger. It states that the patty is "vegan veggie". I asked if the sauce had dairy and the waitress checked. They confirmed that the sauce was dairy free but the patty wasn't. I was able to swap it with an Impossible burger, which is fine. However, either a) the staff are misinformed on ingredients or b) the menu is incorrect. Fortunately, no dairy is a diet preference and not an allergy for me. read more

[[HIGHLIGHT]]Great location, came and ate outside by the fire while the kids ran and played in the open play area.[[ENDHIGHLIGHT]] Attentive and friendly staff. Nice pours on cocktails, good presentation and food. Brussel sprouts are amazing, sweet and spicy! Im not really a fry fan but I like the cut of their fries and the crispiness, it was loaded up with parmesan and garlic and had a nice taste of rosemary. Decent prices. read more

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My husband and I decided to enjoy a little lunch date on a Friday afternoon. We had a gift card for The Counter and thought it would be a good idea to use it before it expired. We were greeted warmly as soon as we walked in and seated indoors. Although the weather was perfect for outdoor seating, we had our laptops with us, so we opted for the indoor table. We started with the Fifty Fifty appetizer, choosing sweet potato fries and tater tots. Both were tasty, and my husband especially enjoyed the salt on the sweet potato fries. For the main course, I tried the Sonoma Bowl. I wasn't expecting a literal patty on top of the salad, but I can adjust. The overall taste was a 6/10. The basil pesto helped make it more enjoyable, but I had to ask for extra to finish the greens. My husband ordered the Bacon BBQ Burger and swapped out the cheese. He said it was just an average burger. Unfortunately, this is a 3-star review because of the service and appetizer. Everything else didn't feel worth the price or the drive down from Union City to San Jose. Paying $19 for a burger and $18 for a salad, especially with no sides included, felt excessive. Overall, we won't be returning to this location, or any other for that matter. read more

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The food was okay and the burger was decent, but nothing really stood out. I appreciated the variety of options, though the meal felt a bit pricey for what it was. [[HIGHLIGHT]]Service was fine and the restaurant was clean.[[ENDHIGHLIGHT]] Not a bad experience, just not one that left a strong impression. read more

Can't go wrong with this place! Family favorite for years. Food has been consistently good. My favorite is the Create-Your-Own. With so many options, it's fun to mix it up each time. And even the pickiest eater can create a solid meal. Service is mostly good but recently they got our customizations wrong which takes the fun out of creating your own. It gets busy over the weekends but with indoor & outdoor seating, the wait isn't that long. read more

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There has been talk for many years that the Counter Burger Santana Row location would close. But 18 years later, it's still there and still super busy. The ordering process is still somewhat similar but the prices has increased dramatically. For 2 burgers and a side, expect to pay about $50. No more free cheese and other extra toppings can end up making your burger well over $25 and up. However, the quality of the burger is still there and each burger is juicy, perfectly cooked and loaded with great toppings. [[HIGHLIGHT]]Service is friendly and the restaurant still looks the same since day one.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I especially love the "love" mural inside the restaurant, near the kitchen door entrance.[[ENDHIGHLIGHT]] So, if you're craving for a gourmet but customizable burger, head on over to the Counter Burger which is just one of two locations left in the Bay Area. read more

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Solid burger spot with great vegetarian and vegan options. They have both a vegan veggie patty and Impossible meat. You can request a vegan menu that specifically lists what's available. We always build our own burgers, and it's great to get unlimited toppings. My hack is to get the grilled pineapple on the side for dessert. read more

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Came out on Wednesday during Santana Row farmers market. [[HIGHLIGHT]]Restaurant was not busy our party was 2 kids and 2 adults. Got to sit wherever we wanted.[[ENDHIGHLIGHT]] We ordered a bison burger, bbq burger, kids meal of chicken tenders and sliders. Food came out quick and kids loved their meal. My bison was ok nothing special. read more

The Counter Santana Row - Bison burger Mini Cheeseburgers - Burgers Near Me - San Jose, California

Nashville chicken burger was meh! My son ordered Honey chicken or something that was also soap. At this price point no sides and not much difference from a basic chick-fil-a sandwich didn't help much. read more

I came here for dinner. No wait time to be seated. We sat outside which was nice. Shared a burger because I thought their portion size was big. The burger was perfectly cooked and the fries were yummy. read more

The Counter Santana Row - Nacho Chipotle Loaded French Fries - Burgers Near Me - San Jose, California

just move up from the Los angeles . today, left san jose airport to go home was starving . was told to go to santana row where all the great restauarants were.Had a taste for a burger i have not had in 6 months ' spotted this place call The counter custom make your burger, Was Excited. walk in was not greeted had to ask where i could Sit RED FLAG. seen this picture of old fashion cheese burger On the menu Burger had a gigantic look. When it was brought to me all I seen was a thick bun.tons of produce. when it was place on my table I thin seen the burger that did not look like the Menu picture. Pull the top bun off and the was meat was buried in the bun with a slice cheese that look like Kraft. Was told it was charboiled . but it had A micro wave taste. Fries was as then as a needle and could not taste the potatoe. Still tipped. when in doubt make your own read more

A good place for buger and fries. [[HIGHLIGHT]]Very family friendly[[ENDHIGHLIGHT]] and the shakes are awesome. The servers are very attentive. read more

Hell NO!!! BEWARE!!! Don't even bother going here. This is not the real counter burger that used to be "The Counter Burger" back then. My son and I decided to get a burger here after few years that we haven't been in here. A lot has changed that's when I realized this isn't the old Counter Burger anymore. [[HIGHLIGHT]]The inside was disgusting and it's dirty. The ambience was terrible.[[ENDHIGHLIGHT]] We made a mistake and we could've gone to momosan or pizza antica instead. The food was terrible and they tried to use the fake the counter name to lure in customers but it's not the real counter burger. I will NOT RECOMMEND this place. You'd rather go to In and Out than waste your money and time here. I Can't believe this is In Santana Row. Food is disgusting. The service is very poor. This place doesn't deserve a one star. It should be zero star. read more

Great place for burgers! Wish the fries were cooked a little crispier but other than that no complaints. Service was nice and quick! read more

The Counter Santana Row - Burgers Near Me - San Jose, California

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Went there this afternoon. My friend seemed to enjoyed his burger but mine was not very good. Their gluten free bun is dry so if you do order it I'd recommend adding sauces. Also ordered the sweet potato fried and my friend ordered the shoe string onion rings. Both were not bad, but not great. Our bill was almost $70 incpuding tips and the 4% surcharge for small business. I don't mind spending money going out to eat on tasty food. This meal was not $70 worth. Service was okay. read more

Did not expect the burger to be as good as it was best spot that I know of to eat next to a Tesla charger in the bay [[HIGHLIGHT]]great outdoor seating[[ENDHIGHLIGHT]] and even better menu selection read more

*BEWARE CLOSED FOR VERMIN* Extremely disappointed to see this, as a frequent visitor. You'd think things would be spotless considering burgers are over 20$ . read more

The Counter Santana Row - Very disappointed, loved this place and it was not ran poorly. Closer for vermin - Burgers Near Me - San Jose, California

I am APPAULED to see that this, to be fair, already disgusting establishment, has been shut down due to a cockroach infestation. [[HIGHLIGHT]]To be fair, I'm not surprised, considering the owners did not keep that restauraunt clean on a daily basis.[[ENDHIGHLIGHT]] But the fact it got so bad that they actually got shut down. DO BETTER. Or don't... no one likes this place anymore. read more

my fav fries ever, ask for WELL DONE!! $5.50 for the most crispiest, addictive fries. the always hit the salty spot for me read more

The Counter Santana Row - Side Shoestring Fries - Burgers Near Me - San Jose, California

Came here after 7+ years since a friend wanted to go. Unfortunately, my rating has not changed. You get charged for almost everything. What's the point of a set price to build your own burger if you're going to pay for everything else too? - $1 buns - $0.50 sauce - $1.50 cheese The price of fries on the side has also gone up, more depending which list they're on. A side of fried onion strings costs $6 now. Lastly, you will automatically get charge a service fee - dine in of 18%. As mentioned in my review from years ago, I would not recommend coming here. read more

Thank you to frank for providing A1 service. Very friendly bartender with the kindest soul read more

The Counter Santana Row - Bacon BBQ - Burgers Near Me - San Jose, California

I mean....I didn't know what I was getting into when I stepped in but man was I pleasantly surprised. The counter make your own burger option is just too wild. So many premium options, fresh ingredients and simplistic recipes. Sides chosen were also amazing. We shared a multiple: onion straws, sweet potato fries and horse string fries and it couldn't have been better. Our server thank you was servicing the entire restaurant so she did her best. The ambiance is exactly what you would expect for Santana roe but better. The lights, the music, the vibe....it was perfect. Such a great addition. Will def be back t explore the menu. read more

The Counter Santana Row - Burgers Near Me - San Jose, California

Me and my honey came for date night! It was very tasty I must say I don't like skinny fries but these ones tasted so good plus we were able to get 50/50 with the onion strings yummmm I don't personally like relish but the mix they had with ketchup left me wanting more.... Our waiter was on it I forgot his name ( sorry) he deserves a good review Definitely will come back for sure read more

The Counter Santana Row - With babe on date night - Burgers Near Me - San Jose, California

Ordered two burgers. Husbands burger was good but mine was almost the point of completely charred. Sent it back and got another one and they forgot to put any sauce on it at all lol service was horrible the waitress did not come back even once to check on me and nor did they care they sent me a $20 burger that was burnt. Everything i needed i had to get their attention. The white guy at the entrance/bar checked on others except the brown people and no goodbyes to us but other folks got them. The nerve to be a high end burger spot but have shit service and bias towards certain client, do better counter! read more

We had a Nashville Chicken Sandwich, Vegetarian 'Make your own burger' and a Buffalo Cauliflower appetizer. Food was good. Portion size is great. Service was okay. read more

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Went in for a late dinner (8ish on a weeknight). Not too crowded, no wait for a table. We got one custom burger and one from the menu. I should have checked what they consider "medium" because it was pinker than I was expecting (certainly expect *some* pink). Service was good. They automatically add 18% charge in lieu of gratuity. We had good service so no concerns there. read more

The Counter Santana Row - The Counter burger - Burgers Near Me - San Jose, California

Had a great lunch experience here. Service was fast and friendly. Ambiance was relaxed outdoors, and the heater made the experience even better. Customizable chicken burgers were lean and flavorful. The sweet potato fries were absolutely delicious. The sourdough bread however was very so so and not sour: it tasted like buttery white bread. Would not order again. Cheese is no longer part of the price of a burger, and the cost for avocado increased significantly from when I last visited it seemed. Would return but not get sourdough bread. read more

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I think the counter is one of our favorite burger spots we like to get every few months. Their burgers are always extremely juicy and done to the temperature we select. We usually get the jalapeño signature burger or counter burger. Everything is as though it appears online with the ingredient and condiments. If you need a burger fix, this is a great place to check out read more

I know today, was Media Day for the NFL Super Bowl LX over at SJ McEnery Convention Center. Today, I'm in Silicon Valley. It feels good to be in Silicon Valley for today. When at Santana Row in West SJ/Santa Clara, I gotta hit up the The Counter Custom Built Burgers. I'm here this Monday Night for a one of a kind Cheeseburger. I went with the Counter Cheeseburger. This must be a Counter offer. Get it? Counter offer. Counter Cheeseburger. It consist of All-Natural Angus Beef, Provolone, Tomatoes, Lettuce, Fried Onion, Sautéed Mushroom, Garlic aioli, and it's between a freshly Baked Brioche Bun. I'll take it, with some Parmesan Fries. Now this is an incredible Cheeseburger. There's nothing more All-American than a Cheeseburger. This gotta be one of the biggest Cheeseburgers I ever had, it's giant. The Cheeseburger is phenomenal. They did really great, putting this together, I like how it doesn't just all fall apart, it kept its structure. It looks like a gourmet Cheeseburger. This is everything I want in a Cheeseburger. The Parmesan Fries were incredible. It was thoroughly seasoned, and coated. The Parmesan, was real Parm Cheese. I was thinking this was going to be a 4.0-4.3 stars, but I give this 4.4/4.5 stars out of 5 stars. It was unbelievably good. read more

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