As always, the staff provided friendly and welcoming customer service. My party and I had coupons for chicken shack's, and an employee was kind enough to assist us with placing our order, adding additional vegetables, and entering our coupon codes. This was my first time ordering the chicken, and let me tell you, it was fried perfectly! The meat was thick, flavorful, juicy and all the vegetables were fresh. I'm still a burger girlie at heart, but I'm so glad my party and I each had the chance to try the chicken shack. Note: Don't forget to ask for shack sauce with your order! read more

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Staff was friendly and helpful in deciding on what to order. I haven't eaten at Shake Shack in years and loved everything I ate! I tried the chicken sandwich, fries, and cookies and cream shake. The food came out quickly and hot. The store was clean and inviting. Kevin was our cashier and was super helpful and friendly!! read more

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I am glad the chicken sandwich was free because Shake Shack was a womp womp for me! I tried it. I don't think I will return. The sandwich was a large sandwich (more chicken than bread) but it was super messy. I should have ordered basic/plain fries. The bacon and cheese fries didn't impress. AND no free refills?!? Gasp! read more

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The atmosphere and ambiance was welcoming but the ordering process with yelp elite was a bit confusing. I ordered a strawberry shake and it was delicious! read more

Shake Shack Westbend - One of the walls - Burgers Near Me - Fort Worth, Texas

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Food was horrible. Very greasy. Mushroom over fried. Vegetables limp and not crispy. Way to much cheese .kind of gross. For the money spent i took one bite with mushroom and one bite without and threw it away. Im truly disappointed because I really was looking forward ro trying shake shack. read more

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The burger was ok maybe I was just not hungery. My kid loves it but they did put sauce on it after he asked for no sauce. He liked the Strawberry shake. read more

Shake Shack Westbend - Cheeseburger - Burgers Near Me - Fort Worth, Texas

This location always makes my food so fast. I work in the plaza and usually order before my lunch break starts and the food usually is ready before the estimated time! And definitely take advantage of the $1 sodas that are only online. I can't tell you how many times I have ordered just sofa because I needed something to drink at work other than water. The food here is pretty consistent with other Shake Shacks, so I'll focus more on the restaurant. They have kiosks to order from if you didn't already order online. They are pretty quick with online and in store orders. And all the employees are so nice, I haven't had a single bad encounter here. And I felt the restaurant was very clean. Overall, excellent Shake Shack read more

Shake Shack Westbend - Avocado Bacon Burger - Burgers Near Me - Fort Worth, Texas

Not a fan of their shakes. We had never been to a Shake Shack before and decided to stop for a snack after visiting the nearby Fort Worth Botanic Gardens. The parking lot was very busy but we snagged a spot. They have ordering kiosks inside but we decided to order at the counter. We each ordered a malt and we split an order of Parmesan Fries with Truffle Sauce. We enjoyed the Parm Fries. We weren't big fans of the Truffle Sauce. Surprisingly, the Malts were "just okay". They were sweet and we couldn't tell there was any malt in it. Sorry Shake Shack. We would return to a Shake Shack for a meal as their meals looks tasty and we know the Fries are great. read more

Shake Shack Westbend - Our Check - Burgers Near Me - Fort Worth, Texas

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Luckily we are part of the test market for the new French Dip Angus Steak Sandwich. I was ecstatic to try this sandwich. I'm a sucker for steak sandwiches and horseradish. This sandwich was 7.5 out of 10 for me. The beef was a little tough and the garlic aioli was too strong for my liking. I did like dunking it in the au jus and overall enjoyed it BUT it doesn't beat a Shake Shake burger. read more

Shake Shack Westbend - Shack Stack, Fries & OREO Cookie Funnel Cake Shake - Burgers Near Me - Fort Worth, Texas

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Bun was burnt alot and hamburger was crispy burned. The fries were really good and service was good.

My cousin suggested this place. I've heard good things about their Burgers and Shakes. I had already eaten. So, I just got some Custard. A small container was $4.49 and was not filled to the top? The Custard was rich and tasted like Chocolate Chips were mixed in. My cousin let me try her Truffle Fries. They were sweet, crunchy and Crinkle cut. I don't remember being greeted, my order was taken to me, then she came to the table to ask for the trash, I think the manager smiled at me while talking to employees. Shake Shack has four self checkouts. It was sort of time consuming to checkout and awkward because, someone is standing right across from you. Awkward. I would definitely recommend the Shake Shack. Next time, I'll get a Burger. read more

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I stopped by Shake Shack after a trip to the zoo with my family and had a great experience. The space was clean, with plenty of seating, and even the bathrooms were well-maintained--which is always a plus. Ordering was quick and easy through self-service kiosks. We were a group of seven, so the food took a little time to come out, but it was well worth the wait. Every order was spot-on and perfectly made to everyone's liking. The Smokeshack burger was delicious--juicy, flavorful, and cooked just right. The lemonade was fresh and tangy, exactly how I like it. I finished off with the s'mores shake, which was surprisingly not overly sweet and made for a perfect ending to the meal. read more

Went here with the family after the zoo. The burger and my chicken sandwich were good. My son enjoyed his hot dog. My daughter's chicken nuggets were mostly breading.Hardly any chicken at all. Really disappointed with these companies that can't take an order. You have to use a kiosk to place your order and pay. Both my wife and her sister attempted to order cheese fries. Neither of them got them. Make sure to print out your recipe at this place, because they think they're infallible. I probably wouldn't go back. The computer also had the audacity to ask for a tip. Who's that going to? I was my own server, cashier and busser. read more

Rest is clean! Spotless $42.00 2 doubles cheese burgers 2 fry's 1 shake 1 Lemonade Delicious! That's all! We will of course be back! read more

Shake Shack Westbend - tables and chairs in a restaurant - Burgers Near Me - Fort Worth, Texas

One of my favorite burger spots never lets me down when I go I love the area it's in can walk around explore the whole strip

Went here for Lunch with some friends. It was a delightful and delicious experience. Seating was great and the bacon cheese burger is so wonderful. My only note, I think the pick up for food is a little chaotic and unorganized. I would still definitely recommend! read more

This was my first time eating at Shake Shack, ordered the regular Shack burger with onion straws and crinkle fries, it was delicious!

Great flavor burger, not overloaded with bun! Fries were fresh hot and good too. Burgers are one of my favorite foods, I would recommend you try Shake Shack! read more

This was my first time coming to shake shack, and I was not dissapointed! The burgers are a bit pricey but the quality is good. There was no extra charge for the tomato, and the spicy fries had the perfect amount of spice. The chocolate milk shake is super creamy and chocolatey, it was my favorite part of the meal. The interior was very clean and the service was efficient and quick. Overall, this is a good casual spot, and I will come back the next time I am in Fort Worth and craving a burger. read more

Shake Shack Westbend - chocolate shake - Burgers Near Me - Fort Worth, Texas

Went after going to the zoo. Clean restaurant. Service was excellent. Very friendly server and kept drinks filled with a smile. What a treat! Food was really good. I had chicken sandwich which was truly one of the best chicken sandwiches I have had, my husband got a single burger and really enjoyed his sandwich. Crinkle cut fries, just perfect. read more

Super tiny chicken breast MAYBE as big as my palm. Barely any chicken mostly breading. First time at this location and it was alright.. been to better locations.. wait was quite longer than expected. The service was nice and ambiance was clean read more

Shake Shack Westbend - Chicken Shack - Burgers Near Me - Fort Worth, Texas

In a word "Meh". Wife and I went for lunch, she got the BLT and I got the regular cheeseburger. We split a side of onion rings. The sandwiches were OK. The onion rings came in a small box containing 7 rings! I ordered and paid extra for a side of jalapeños and Shack Sauce and got neither with my order. There is no self serve drink station for re-fills either. Our tab, $30.00. Next time I will choose the much better options close by. read more

For starters, the entire place was absolutely filthy. There were several employees standing around with full trash bins and dirty tables. The floor was very dirty and had that stickiness of a movie theater. Not a great look Shake Shack! The employees were not interacting with customers and when asked for help they were hesitant and dismissive. The food was the usual "pretty good". Overall the ownership and management should take a long hard look at this location. Much improvement needed to get back to the standards of the franchise. read more

Place was so good we had to come back twice. Customer service is king here and talk about clean wow. We came in 30 minutes before closing and the kitchen crew had the drill pulled out cleaning behind it. There was another lady wiping down the tables with disinfectant wipes. The customer service was awesome the people working the from make sure you get exactly what you want and they are so freaking nice. Great staff here. I had never eaten at a shake shack location before but I see why they are so popular. I love my burgers smashed with the crispy edges they taste so home made that way. Like all craft burger places they are a bit price but the customer service along with the food quality makes the price worth it. read more

Shake Shack Westbend - Great burger - Burgers Near Me - Fort Worth, Texas

I was a first time shake shack go-er today, and was underwhelmed. I always hear nothing but good things about shake shack from everything, so when we saw they opened one up in Fort Worth we were thrilled to go. The pricing is not worth it either. The small burger was over $8 and the mushroom burger was over $11. The small drinks where $3.29 each and the pieces were another $3+ each. Every employee we enter acted with, even though we ordered on the iPads, we're extremely helpful and nice. read more

Shake Shack Westbend - 'Shroom Burger ( close ) Hot Ones Burger (back) - Burgers Near Me - Fort Worth, Texas

Phone doesn't eat first when I visit here. I could probably eat my way through the whole menu in one sitting if given the chance! Burgers are great and the vibes inside are nice. I need them to bring back the fries with the little red peppers tho!! Those are so good and they're not on the menu right now. read more

Shake Shack Westbend - Avocado Bacon Burger - Burgers Near Me - Fort Worth, Texas

Love me some shake shack and happy that it's reached to Fort Worth. My first time at this place I thought the food could've been better, maybe because I went towards the end of the day I don't know. Food tasted colder than it should've. Service is nice. I'll come back to give another shot! read more

I was truly excited to be invited to the Friends & Family opening of Shake Shack in Fort Worth. First let me say, for a soft opening they did a great job with timed tickets so the staff was not overwhelmed and there was ample seating. Entering you have the option to order at the register or at the kiosk. I assume this is to keep lines moving. But note there are lots of options, so first timers should go to the counter for help. There was a limited menu but we were not disappointed. We had the ShackBurger with fries. First know that pickles and onions are not included (no extra charge ) but you have lots of options to customize your burger the way you want! The crinkle fries were great, although a little salty for my taste. The burger pattie is thin, but the ShackSauce keeps the meat moist. The burger overall is on the smaller size, but tasty! The total cost of our meal including drinks would have been approximately $30 for two people. The staff at the University location were working hard to make everyone was pleased with service. Delivery time on orders was running about 15 to 20 minutes at the soft opening. If you are going for opening weekend, please give the staff grace as they work out the kinks, Just remember they are bringing you a yummy burger! Will definitely be back! read more

Shake Shack Westbend - Burgers and fries - Burgers Near Me - Fort Worth, Texas

There's not enough room here to list what all could be improved. My favorite place closes at 3:00 on Sundays, so I thought I'd give this place a try. What a mistake. The worst hamburger I've had since elementary school burgers in the cafeteria. read more

Shake Shack has its preview day today! The burgers and fries are as good as ever. As a vegan, the place doesn't offer too many options. French fries and lemonade are basically the two choices here. Luckily it's right next to Sweetgreen. The mood was chaotic on opening day but the servers were friendly. They have plenty of seating inside and iPad registers to order from. read more

Shake Shack Westbend - Front - Burgers Near Me - Fort Worth, Texas

Fist time visiting Shake Shack, $50 for 3 burgers, 2 fries and 3 drinks. The burgers are the size of a McDonalds kids meal burger, seriously? Their pricing is outrageous! Won't be back read more

Great hamburger and fries. Nice location and great area for shopping. The service is great and easy. Definitely recommend if you're in the area and want a great burger. read more

All registers down. They demanded we use self service kiosks. Ridiculous. Wanted us to do their jobs for them. We tried. Very confusing. Hot dog is just a weiner on a piece of bread. No extras. No help at the kiosks. Frustrated. We left to go to Dutches for our hot dog. Also PARKING IS AWFUL AT SHAKE SHACK read more

First of all I like the burgers, a tad pricey for its size but delicious. Also the crinkle fries are good too. Here's my main gripe and I know I can't be the only one griping about this. Those damn ketchup packets. They have these ketchup packets in a container and they're all sticky! Literally sticky and stuck together! If you're someone that likes ketchup on your fries be prepared to tear open lots of ketchup packets and get sticky fingers.....yuck. read more

Two hamburger, two fries, two drinks= $36.52. Little pricey. I was sorta forced to use a kiosk to order because of a quick power failure right as I walked in the door. I hate kiosk. The fact I had to place my own order on a kiosk and was ask to tip was above and beyond shockingly amazing BS. Overall the food was good. The spicy fries come with a tablespoon (max) of ranch dressing. The place was clean. People were nice. read more

Everything is mid. You have to enter in your own order, burger and fries were greasy and soggy. We were limited to a 5 mile radius on a scooter and gave it a try. Not the best :/ read more

My Carolina BBQ burger was very tasty but for $9.29 I would expect a decent size burger. The double for $11.29 is not even a 1/4 pounder. The fries are a spectacular average. The shakes "Awesome" read more

Everyone has a preferred burger place. This one is pretty pricey but the food is worth it. Ingredients are fresh and tastyyyyy. One would say similar to in n out but a little different considering the different beverage flavors and shakes. Which are delicious! Patties are kinda smaller so make it a double! And try the different lemonades! Employees are attentive and aware! Location is beautiful for a nice walk after. read more