Tried Shake Shack today and honestly it was pretty disappointing. Our order took over 30 minutes, the trash was overflowing in both the dining room and bathroom, the fries were still cold in the middle, and by the time I finally got my drink, all the ice had already melted. If we had noticed the overflowing trash before we ordered, we definitely would not have eaten there. Definitely not the experience we expected. read more

After all the shopping we did, we worked up an appetite; not large enough to eat a full sit down meal, rather, a snack. Shake shack appeared before us, so my friend and I decided to share a burger. I t was his first time, so I stuck to the very basics - a classic single cheeseburger with parmesan garlic fries (okay, the fries weren't so basic). We used their kiosks to order which were very easy to navigate, took a number, and found a table - although all the booths were taken since it was packed. The total was around $15 pre tip ($7.99 + $5.99) which I thought was a bit steep. While we waited, we served ourselves some water and got some ketchup at the counter. We also noticed how attentive the staff were; immediately cleaning up after customers and bringing the food to your table. I typically don't tip at fast food restaurants but I am glad I tipped here since they really work for it. The food came out after about 15 minutes. The burger looked delicious, albeit a little small. I was hoping the fries would have shredded instead of grated parmesan. The fries were okay, and so was the sauce. I would have preferred the regular cheese fries. The burger was also okay. Everything tasted very fresh. I think a double patty would have made it better, but it was not worth paying $2.50 more for a thin patty. The toppings were fresh, and the cheese was perfectly melted. The bathrooms were pretty clean. I think this spot is relatively new at Wrentham and will do well - it's quick good food and there's seating. read more

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Shake Shack falls somewhere between a fast food spot and a burger joint. This location had a very modern aesthetic, was clean, well organized, and had a screen ordering option. For dine in orders, they were brought to you by workers, I will say it was a bit on the slower side for service even though it was a quiet evening. I tried the seasonal kbbq chicken burger. I thought the chicken itself was perfectly crispy and a good size, I also liked the crunch of the fried onions and scallions. However, while I enjoyed it, I do not think it had the flavor of a korean chicken sandwhich necessarily. I also tried the cheese fries that came with kimchi seasoning and gravy on the side. The crinkle cut fries were solid, and the gravy was good. read more

Shake Shack Wrentham - Burgers Near Me - Wrentham, Massachusetts

Always come here when I go to the outlets. It's a vibe and staff are kind. Always packed though!!

I typically don't write yelp reviews after visiting a chain restaurant but I had to boast about the excellent customer service! I didn't catch the employees name but he was so attentive, not only me but others in the restaurant. He cleared food trays and offered refills on drinks. I was quite impressed! Food was heavy but delicious. read more

Shake Shack Wrentham - Burgers Near Me - Wrentham, Massachusetts

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Just as good as I remembered from New York original location and Dallas Tx. Ordering from the tablet was super easy. Food came out fairly quickly despite it being very crowded. Burger was had lots of flavor very juicy . You can tell they season their meat. Crinkle fries are the best , salted to perfection and super crispy on the outside yet soft in the middle ! read more

Shake Shack Wrentham - ShackBurger with crispy onions - Burgers Near Me - Wrentham, Massachusetts

Shake Shack has arrived at Wrentham Outlets! Another food option for those who are hungry after shopping ;) Shake shack is for the most part pretty solid & is a consistent fast food chain that hits the spot, at decent prices. We ordered a smoke shack single, black truffle burger, & truffle fries. Out of the many times we have had shake shack over the years, this was the only time we've had crispy fries from the chain. Every other time, our fries were kind of soggy/soft? So for that, this location at Wrentham Outlets definitely gets a thumbs up from us. read more

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After a couple hours of shopping you build a pretty good appetite! Didn't actually know they opened a location down here, but decided to pop in when we spotted it! The place as you might guess was slammed, a lot of people in and out, families and kids running around and you got a big line queue. It took about 15 min to get our order (which was pretty fast considering the amount of people). I went for their Black truffle burger 100% angus, single patty as we wanted to keep it light, normally grab a double stack patty. It has black truffle sauce and fried onion strings. Might be a fan favorite imo! The lady grabbed a single stack, smoke shack with hots, bacon, cherry peppers and shack sauce. (Her other go to is the shroom burger) Top that off with a strawberry shake and we were in the money! Hit the spot perfectly, kept us fueled for our continued Christmas shopping later in the day! Oh yes the crinkle fries with black truffle dip was fire! Will probably eat here anytime we at the outlets! Service was easy order on tablet or at the counter, grab a number indicator (next to kiosk) enter it in your order, and wait for one of the staff to yell your number and grab it from the rack, or staff member who might be bringing it out to the floor! Clean from what we saw and painless process to get our food! Thanks. read more

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We usually have a great experience at Shake Shack, and today was no exception overall. However, the lemonade was a bit too sour for my taste. I asked a gentleman named Siiren if I could get some sugar for it, and he went above and beyond and he kindly offered to make me a fresh one instead and told me that if I still didn't like it, he'd help me choose a different drink. After trying the new one, it was still a bit too tart for me, so I went back up and spoke with Branden. I explained what had happened and asked if I could just pay the difference to switch to a shake. He was so understanding and told me not to worry about it and that they'd take care of it. Thanks to both Siiren and Branden's kindness and teamwork, I left completely satisfied and happy. Their customer service truly made my experience a positive one. read more

Food was amazing as usual until I bit into my burger and pull this out. There was a hair in my burger! read more

Shake Shack Wrentham - Double Bacon Cheeseburger - Burgers Near Me - Wrentham, Massachusetts

The food is fine, but I HATE the terrible attitude of the staff. I have mixed feelings about this place. But the thing I hated the most was the fact that if you ordered online, you're not allowed to sit inside. Me and my mom ordered online and waited in the line because we thought we could sit and dine in, but they told us even if we ordered MORE food inside, we still cannot dine in. I wish there was more clarification for the line outside. read more

The food was excellent and it came out very quick. The shake was so good. It melted in my mouth and the price wasn't bad. shake helped me wash down my broken tooth from the candy wiz in Wrentham outlets. Shake shack gets a five star review but candy wiz gets a one star review. read more

Greeted immediately, ordering options explained. Using the kiosk was super easy. Food came out hot and fast, the fries are not greasy or coated just a little bit of salt, yummy. I found it a bit expensive but seems everywhere is these days. read more

So let me start off by saying that I realize I came to this location fairly close to closing, however the google listing had them open for another full hour and change. But come on, this is fast food...if you're going to lock your doors 15 minutes before your ACTUAL closing time, just list that you close 15 minutes earlier...Super frustrating read more

They gave my bestie a Diet Coke instead of a LARGE DR PEPPER. They should give us a refund immediately and the food was cold. we had to heat it up read more

Delicious food and pleasant staff. The chicken sandwich is far superior to chic-fil-a and any other place I can think of. Super crispy chicken. Crispy pickles. Just outstanding. Black truffle burger was insane. And what's better than crinkle fries?? We went on a cold Monday @2 and it was a full house. This place must be a zoo on busy days and weekends. Keep up the great work and welcome to Wrentham thank goodness !!! read more

Surprisingly delicious! Decided to give the Shake Shack a try at the Orlando airport. Wasn't disappointed.

Shake Shack is Fast Fresh done better than any other. Never a bad burger --- EVER and handmade shakes just as they should be.

Delicious food. Orders are always fulfilled quickly. Reasonable prices. Their occasionally has really great deals like buy one get one burger or buy one get one shake. read more