1. Shami’s Bridal Alterations

    1. Shami’s Bridal Alterations

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    Glendale, CA

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    Shami’s Bridal Alterations

    5.0 (2 reviews)
    Closed 10:00 am - 9:30 pm

    Services - Shami’s Bridal Alterations

    Clothing mending and repair

    Shami’s Bridal Alterations Photos

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    4 days ago

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    Pristine Cleaners

    Pristine Cleaners

    4.6
    (102 reviews)
    $$

    I brought in two suits and a dress shirt that had tough stains, and they came back looking brand…read morenew. The staff were friendly and professional, pricing was great.

    Updating my review to 4 stars…read more I picked up my items today, and I'm pleased to say they look great, as they always have. The tailoring was done exactly as expected, which is consistent with the quality I've come to rely on after being a customer here for many years. The storefront employee was contrite, offered a sincere apology, and provided a full refund for the order. While the refund itself was not the primary issue for me, the principle behind it -- acknowledging the inconvenience and taking responsibility -- meant the most. I truly appreciate the professionalism shown during this follow-up interaction. Based on how this was handled, I am willing to look past what I hope was a one-time issue and continue using their service moving forward. End of update ________________________________________________________________________ I have been a loyal customer of this dry cleaner for many years and have consistently trusted the quality of service--until my most recent experience. Last week, I brought in two pairs of denim. One pair was to be cleaned and used as a tailoring reference for a new pair. I prepaid for the services and was given a written promise date of 2/14 for pickup. When I arrived on the promised date, I was informed that my items were not ready. The employee at the front counter, who appears to be new, simply stated, "Sorry, we don't have your items today. You'll have to come back Monday." There was no acknowledgment of the inconvenience of making a trip on the scheduled date, nor any effort to offer a reasonable accommodation. When I expressed concern, the situation became more disappointing. Instead of taking responsibility for missing the promised date, the employee turned the issue around and said, "You've been coming here for years--when have we ever made a mistake for you?" It felt as though he was using my long-standing loyalty as a way to dismiss the current mistake, rather than valuing it. Being a long-term customer should not be used against someone to minimize a legitimate concern. If anything, it should warrant greater care and professionalism. When I reiterated that I was relying on the written promise date provided to me, he escalated the interaction by raising his voice, speaking over me, and ultimately suggesting that I take my business to another dry cleaner in the future. Mistakes can happen in any business. However, how those mistakes are handled is what defines customer service. Unfortunately, this interaction reflected very poor service, particularly from the new storefront employee. It was surprising and disappointing, especially given my many years as a customer. I will return on Monday to retrieve my items and hope the matter concludes more positively. Depending on that outcome, I may revisit my review. However, the way this situation was handled was not appropriate and not the level of service loyal customers should expect.

    LA Vista Cleaners

    LA Vista Cleaners

    4.9
    (2.5k reviews)
    $

    I adore this place. This is a business run by mom and son. The son is always cheerful, helpful and…read morejust a wonderfully kind person. Very friendly. I don't live close but the alterations done on my clothes have been so amazing it is worth the drive. I have taken my oversized suits, formal dresses and gowns to get them altered and you would think I bought it that way. Incredibly professional and such a delight to visit. It can be pricey but I think when you are altering very expensive clothing, it is worth it. Especially with the way clothes are made so by heap nowadays. If you have a good base/foundation to work with and good fabric... do what I did and save the clothes! Get them altered here. You won't be sorry

    Part 1 of the experience-…read more So far the service one would expect from a Mom (Maria) and Son (Fernando) duo is what's expected- Excited (The Son Fernando); attentive (The Mom Maria); engaging ( the Son Fernando compliments women picking up wedding dresses and talks sports with the fellas)- All AMAZING qualities to keep customers coming back- Especially on Saturday - Depending on what you are looking for in customer service, although AMAZING, the attention and excitement could be overwhelming- The customer service experience appears to be built on excitement and immediate response to customers entering the shop- We ALL like immediate response and attention to detail, however, we have our movements when we want calm, cool and collective- Wedding dresses were being picked up quickly, on time and without complaints from 4 soon to be Brides, a prom dress was being altered, while Maria took alterations in my three piece suits- Lastly, suit bags or other agency cleaner bagging options for your clothes will not be held or accepted. Instead, they ask that you take the bags you bring the clothes in, back home with you- be prepared to leave with the bags you bring- Attention to detail will be instrumental in the final review of the experience, as this is my first time using their services- Stand bye- May 19

    Shami’s Bridal Alterations - sewingalterations - Updated July 2026

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