They always have the best service. You don't feel pressured to buy anything you're not comfortable with and they help with any and all questions. Recently I worked with Ngoc and she was super friendly, helpful and patient. She truly went above and beyond. read more

I got my engagement ring here last year. Ngọc was extremely helpful. I came back last week to upgrade my diamond. I was glad she was available for us and once again she exceeded our expectations. read more

Highly recommend! My fiancé purchased my engagement ring here and had a great experience. We returned today to look at wedding bands and had the pleasure of working with a young gentleman named Danny. He really new his stuff! We went in not knowing a lot about what my fiancé was looking for and he explained the different types of metals and brought a variety of styles for him to try on. He helped us narrow down what we both liked and was very attentive to our different needs. I've never seen my fiancé so calm in a jewelry store, so that says a lot! Thank you Shane Co. and thank you Danny! read more

My girlfriend and I came to Shane Co. with almost no knowledge of rings or expectations for what we wanted. All we had was a grandmother's diamond that was passed down. Thankfully Linda took amazing care of us, letting us pull out multiple ring settings at a time and just play a game of either or. After about an hour we finally got it down to the one we wanted and chose the matching wedding band to go with it. Shane Co. also offers up credit for your purchase through Wells Fargo and can almost immediately tell you how much you have been financed for. The whole experience was top notch from start to end. Thank you Linda for making everything so easy! read more

Shane Co. - Engagement ring, diamond from elsewhere. - Jewelry Near Me - Lynnwood, Washington

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Thirty years ago we bought our wedding rings at Shane Co. The value was amazing, the service over the years was even better. This summer we went in to look for an anniversary ring for me, a new ring for my husband, and to have my wedding ring redone...STILL THE BEST. What I love: A welcoming manner Employees who know their product Employees who aren't trying to sell you what you don't want or can't afford (Ever seen an anxious fiance trying not to look stupid? You won't find that in Shane Company because they help guide you with questions that won't put a person in that position, it made me so happy to see they still treat everyone with such respect) Employees who go the extra mile to make sure they are doing everything they can to accommodate your needs Did I mention? FULL TRADE-IN VALUE for the rings we bought 30 years ago! No, seriously! And, yes, they were happy to match melt, which is what you are really wondering. AND...one less thing to worry about, right? I don't have to worry about where to shop for jewelry - SHANE Co is my only choice. dana smith (425) 971-7350 read more

Armando gave my girlfriend and I the best experience when we came into Shane Co. We always heard on the radio that "they are your friend in the diamond business" and it definitely lived up to the slogan. Armando taught us about diamonds, styles and let us try out whatever we wanted and it didn't feel like he was trying to up sell us on anything. We found the perfect setting with his help and we couldn't be any happier. Thanks Armando for the friendly experience. -Ben and Selena read more

Usually have fantastic service here. Today we took a ring we purchased here in to be sized just a quarter size. Ring has yet to be worn. When we bought the ring, the salesperson suggested tacking a ring I already owned with the new ring as I intended to wear them together. They performed this service - and an initial sizing - at no charge. Upon returning to have the ring sized (which is supposed to be a free service), the completely rude woman in the service area told us that since it was connected to a ring they did not sell me they would have to charge me. We explained that only the new ring had to be sized - and they were welcome to separate them. She then had me put the ring on and tried to tell me they both fit fine. Then claimed she didn't know if the jeweler coukd size the ring - she took it over and he said he could. Then she left the area to talk to a manager and came back saying she would have to charge us. Clearly not interested in any of our future business. read more

CAREFUL be aware of what you have before you enter if you are selling. Weigh it, get it appraised, they will tell you theyll buy for market value but its misleading because they have thier own personal market value (yeah, I have my own market value too: fuck you, pay me lol) BE EDUCATED. Lets stop companies from profiting off suckers and instead profiting on good buisness....I mean they are a diamond company which is one of the most inethical industries in the world. Butttt they will wipe the blood off before you give it to your boo. (Why do we turn away from this reality and standardize diamonds as a proper engagement ring? Here honey, I gave a huge portion of my paycheck to slave owners and charlatans to prove my love for you and prove that Ill turn a blind eye and financially encourage darkness in the world (a good family heirloom right?)...... just. to. impress. YOU. That's love ...isnt it? Uh-huh.) End rant. I was told over the phone they would buy my 18k gold earrings for the current (todays) market value. You could imagine my excitement. They then proceeded to use confusion tactics by saying they only weigh in "pennyweights". This doesn't matter because any weight measurement can be converted to another. Anways in short they offered me less then 40%. Shane Co is not my friend, and probably not yours unless you are a masochist. ;) read more

Worked with Tobin on getting my wife's wedding ring repaired. Tobin seem very knowledgeable, and he explained everything regarding what needed to be done in order to correct any issues with the ring. Tobin was very patient regarding any questions I had, and made sure I understood everything that jewelers were going to do with the ring. This is my first experience with Shane Co, and I'm happy with their service. read more

I've always had amazing experiences here. We bought my daughter a pair of diamond earrings as well as my engagement ring, along with me and my husband's wedding bands. I always get my ring inspected and cleaned quickly and if it needs to stay back for loose diamonds, they fix it within a few days! Their diamond guarantee is awesome and their diamond upgrade is superb! read more

My girlfriend (now fiance) and I came into Shane Co on a weekend to look at engagement rings. From the moment we walked in we were greeted and taken care of. Being new to the diamond/ring buying process we were introduced to it and given a little lesson by the wonderful staff. They even offered to take our coats to hang and offer us bottled water during the process. We did not feel any pressure to buy which we liked and felt so well educated by the staff. They were so welcoming at answering any questions we had. Once we settled on a band, they even shipped the band in the color that my girlfriend wanted from another store to this store to which we returned a week later to purchase. I will have to say that the entire process was wonderful and I highly recommend them! read more

The Shane company has been treating me like royalty for over 15 years now. Their customer service is unreal, and their craftsmanship and the way they take care of you and whatever you may need with your jewelry is truly truly top-notch! I can guarantee there's no other jewelry place out there, that would be taking such good care of you, especially if you get some thing as amazing as an engagement ring, for decades after you buy it like the Shane Co.! I literally couldn't recommend them more highly! read more

Next time I ever buy gold at a jewelry store I'm gonna bring in my own scale weigh the item I want to purchase pull out a calculator add up the weight vs the current price of gold and give them the same bullshit story they gave me when I tried to sell it back. And say I'll give you $150 for that $1500 item. .This is how I feel after the price they gave me was almost 10% of what I paid for a ring I bought 5 months ago. I had called and was told it would be a third to a quarter of what I bought. And I should bring it in so they could see it. So everything they sell they are over pricing .. I had a scrap gold buyer offer me $250 for the gold and $20 a stone. That appriasel sheet they give when purchasing don't mean anything . So you might as well through that in the trash. Thanks Shane co read more

Came here back in November just to peak around with my (now) fiancé. The staff was very friendly and helpful the moment we walked in. We took a few glances and that's when Bryce introduced himself and offered his help. Although we thought we were just stopping in, I ended up falling in love with a ring. Usually when we went to other jewelers we were not educated on what we were looking at, or we would be treated poorly because we're young adults. Bryce made sure to educate us, gave his honest opinions, and worked with our price range. We ended up being in there for 3 hours!!! It was an amazing experience, but it's even better being engaged. Thank you so much Bryce!! read more

Shane Co. - Love my asscher cut diamond!! - Jewelry Near Me - Lynnwood, Washington

Incredibly frustrating experience left me questioning why we purchased through Shane Co. Service has always been great until now and with the disorganization and poor communication through their reopening they have me thinking future purchases and referrals will go to another business. read more

well I waited for 25 minutes in line as one customer service person was working because I lost the back to my diamond earrings (purchased at Shane company ) It was a screw odd back that fell off. they wanted to charge me 50.00 for new backs. Unacceptable. shame on you Shane company. read more

"No pressure sales, no commission" -- try again! I brought in my grandmother's ring to be resized so I could wear it, and they told me the gold was only 10k so it couldn't be resized and melted. They claimed that the whole ring would fall apart, so they suggested that I have it reset in one of their settings. So much for no pressure sales! I found their comment to be sketchy, so I brought the ring to my trusted jeweler in Portland and he took one look at the ring and said, "$40, half an hour." The ring is now resized and the appraisal for the ring clearly states it is not 10k white gold. Go find yourself a trustworthy, local and small jeweler that won't lie to you like the chains! read more

What do you have to do to get help? We were there to look for a ring for my husband and a diamond for my ring and for 25-30 minutes we weren't even asked how they could help us or even sorry someone will be right with you! I shouldn't have to beg for someone to help me in a store we planned on spending that amount of money in. Mean while two women were just standing near the front filling a candy dish? Come on Very disappointed :-( read more

Not a setting for women to go alone. Staff focus on men NOT women. Quality good service could use some tweaking.

I initially went to ShaneCo about 6 weeks ago to purchase an engagement ring. We worked with Buck and had a great experience. An engagement ring is a big purchase and I wanted to think it over carefully. Buck placed all my info into a profile and gave me his card with all the necessary info. When I called to confirm my intention to purchase the ring I was met with lots of confusion and conflicting information. I know some of the people were new and may have been flustered. I ended up calling 4 times and constantly had to correct the back office/sales people about what I was doing I learned Buck had left for a new opportunity and went in store again to get things straightened out. I went in today and spoke with Linda about my great initial experience and very frustrating followups via phone. Linda was very understanding and strived to give me an excellent experience. She honored my initial agreement with the sales person despite a recent price increase and carefully documented everything for future follow up. She was empathetic and was more than willing to advocate for me and make things right. I really appreciate everything Linda did and she really saved the sale after I was ready to walk away even though I knew the ring was perfect. read more

My girlfriend and I recently got engaged with a ring purchased from a trusted family friend, NOT Shane and Co. It didn't quite fit, so we went to Shane and Co. to inquire about sizing options and look at wedding bands for fun. After our first sales person left us standing alone for about ten minutes we spoke to a second rep who insulted the ring I had just given my fiancee, saying the inlaid diamonds would likely fall out and we should look at solitaire wedding bands so as not to have that issue with both rings. She tried to weasel us into buying a more expensive wedding band by insulting the engagement ring I bought from a trusted family friend. Don't go in here unless you want to be pressured into spending a lot of money and you're interested in having special pieces you've bought elsewhere to be insulted. read more

The Shane Co goes above and beyond every time we go in whether my husband is looking for a gift or I'm popping in to just have my wedding ring cleaned and checked. We've been to various other jewelers and always have a poor experience. We will remain loyal to the Shane co for all our jewelry needs! read more

I recently had an excellent experience at Shane Co in Lynnwood when I went to pick up my ring. I was greeted by several people as I entered the store. Jacqueline was the Customer Service Representative who helped me at the counter. She was extremely professional, friendly, had a happy disposition and a great smile! Thank you Jacqueline! read more

We bought our wedding rings here and have always felt respected (in regard to budget) and definitely we'll taken care of by the staff. Today I went and bought my wife a necklace for her birthday and Buck helped me despite me knowing anything outside of my budget. He was extraordinarily patient and helpful and made the entire experience comfortable. Without his help, I definitely wouldn't have found the right necklace to get for my wife. I can't recommend Buck enough. read more

I really, really hate writing bad reviews. I honestly try to find the good in every experience I have, but this time....there wasn't even a silver lining. My husband and I are looking to replace our current set of rings (for a variety of reasons) and decided to give Shane Co a shot after being disappointed with selections at nearly every other store. We were hoping to keep our budget lower than my previous engagement ring, and after hearing Shane Co's commercials incessantly, gave it a try. When we walked in the store was incredibly crowded -- but this was kind of nice, at first, as we could walk around and browse without any pressure. (As the commercials say, they aren't on commission.) When we finally decided on a few rings I really liked, we stood by the cases for 10-15 minutes before someone acknowledged us (so, in total, for about a half hour after we walked in the door). I showed her the rings I liked, and she decided she needed to gather 5-6 more rings of a style I explicitly said I did not want or like before I just told her which ring I wanted. We decided to get the ring on layaway, which the sales person said great and started to input my info into an iPad. Then, suddenly, she said "Ok, follow me to the back." (Which is pretty much how every horror movie starts...) So, "the back" is a hidden area of the back of the store where people who purchase $x,000-$xx,000 of jewelry have to stand in line to make their purchase, pick up their purchase or really do anything involving the handling of their jewelry (like cleaning.) I stood in line for almost a half hour before I told my husband this was ridiculous and we left. I have fibromyalgia and was starting to get some pretty sharp pains in my legs from standing for so long (from looking at rings to standing in line, etc), and standing in line another 10 minutes -- plus paying and signing paperwork -- wasn't going to happen. This whole setup really devalues the experience. This is a pretty amazing and important purchase in someone's life, and that purchase becomes a cattle herd. In the future, I'll stick with stores I know that ensure every customer is greeted immediately, where all customers are offered water (or even a glass of wine!) and there is ample seating -- because face it, this can be a LONG afternoon, even though an important one. Something Shane Co. clearly doesn't understand. read more

A Picky Engagement Ring Buyer's Review: Shane Co. They don't work off of commission? So they're going to have great prices right? Wrong stupid. The sales pressure was high. The prices were mid range. "No commission" doesn't mean lower prices! My experience here was disappointing; however your luck might be different. Customer Service (CS) = Mostly Friendly * One guy was a bit of the stereotypical slimy creepy sales person, but Julie was very friendly and upbeat. * There were some bad "sales routines": CS even said, "online stores such as BlueNile sell [the bad] diamonds that couldn't get sold in the brick & mortar stores." * There was a noticeable pressure level for "deposits" and "payment plans." Selection & Price = Fair Selection, Poor Quality, and OK Sticker Price * The diamonds they gave me were some of the poorest of all that I've looked at (in every store). * Big natural inclusions, huge crystals, and black inclusions... CS reluctantly described them when I pointed them out. * More diamonds can be brought into the store, for browsing, just tell them what you want. * "No commission", but the prices were not the lowest I've seen. * The "sticker prices", according to my comparisons, were competitive. * Yes, there is a "sticker price" just like when buying a new car. * They were not able to get the diamond specs that I wanted, and the selection was very limited. * Shane Co. is bankrupt, and headquarters can pull the plug on the Lynnwood site in the future. Local Competition = Too Many * I have spent a lot of $$ on gas to drive to different stores, and over a dozen hours inside them. Here's how EE Robbins ranked on my list during my diamond hunt: #1: Nique Design: Bellevue: Extremely competitive prices and fantastic CS #2: J. Rankin: Edmunds: Fantastic CS #3: EE Robbins: Bellevue: Best in store selection and wonderful CS #4: Blue Nile: Online: Great prices, coupons available, but no warranty or up close inspection before buying #5: Tiffany: Seattle: Reputation of high quality, but ridiculous brand name price markup #6: Shane Co.: Lynnwood: Poor diamond selection, "no commission sales" still felt like there is commission #7: Ben Bridge: Alderwood Mall: Poor diamond selection, poor prices #8: Justin Jewelers: Bellevue: CAD previews for custom work, but asked $$$ deposit before diamond browsing #9: Zales: Alderwood Mall: Very poor diamond selection, very poor prices, not even a smile from CS ... I'd rather stab myself with a pickle than go through all that again. read more

The minute you walked in the joint I could see you were a man of distinction a real big spender... Good looking, so refined Say wouldn't you like to know what's going on in my mind So let me get right to the point I don't pop my cork for every guy I see Hey big spender spend a little time with me... now go spend some time looking at some tennis bracelets with me. my wrist feels naked. =) srsly. when the radio commercials really start getting on your nerves- i say, visit a Shane Co. --- with your love-bug, even. they know their diamonds here. i loves it. the service is top-notch... and there's no awkward commission type sales and pressure to buy. read more

My fiance and I went on a Sunday afternoon to look for bands for our wedding next January. Within five minutes we were offered help by an associate who said she was just wrapping up with another customer. She pulled a couple rings for us to look at, then went to help her other customers. This went on for about forty minutes, her with the other customer about 60%, then us for the remaining time. We were patient, figuring she was with them first. As time went on, she started helping another couple as well, and spent less and less time with us. We had narrowed our selection down to two rings that we would have to custom order, so she went to get us the information - and we started waiting again. It got so bad waiting for her to return, we asked another person to help us with the men's rings. When the original associate finished helping her (3rd or 4th) customer, she came back to us, said she saw we were being helped by a different associate, that she was going to hand us off to her, that this new person would help us with our trade (?), and that she was going to lunch. After two hours, we didn't even get an answer on the two rings we liked, we were shuffled off to an associate who by that time was with another customer, and the first lady didn't even remember what we were looking for. We walked out without a second look from anyone else, and the assurance that we will never use the Shane Co for any jewelry purchase in the future. I have grown up listening to the commercials on the radio my whole life, that there is a difference to how you're treated, that it is a better experience than the chain stores. In our case, that is not true, and I can honestly say I have not received such poor customer service anywhere else. read more

My mom and I went in to find a setting for her brand new diamond that my father got her after 28 years of marriage. I am not sure if they thought that we were just window shopping or what, but multiple salespeople looked at us and never said ONE word, not even a "hello". After 20 minutes and looking through all of the rings, a woman came up to us, gave us a ring "cart" and told us to shop around even though we can't grab the rings ourselves (SUPER useful) - then immediately left us to speak to another customer. After she came back to show us ONE other ring, she left again and then came back with another woman to help us. This lady was all over the place. Maybe get some more salespeople? It made people feel very unimportant. It was really fun. Just kidding. read more

First time customer. My husband and I went there to purchase a necklace for me. From the door the lobby area was strange (great coffee though) and every employee I said good morning to didn't reply and the rest looked so unhappy it was sadly a very uncomfortable experience. The prices are not hard to beat at other jewelry stores-same quality. Believe it or not...we didn't find what we were looking for. We found it at a very small jewelry store with nicer and happier employees. Will not go back... Buyer beware. read more

This review is from a 24 year old male who purchased his wifes engagement ring here as well as my wedding band and my wifes wedding band. After doing a ton of online shopping for an engagement ring, and figuring out what style I liked etc etc.. I decided that it was time to do some in person shopping. It was much to difficult to choose something that expensive on the internet (my preferred method of shopping). I went to a couple of little different Jewelery stores, and I brought my brother with me. He suggested after a couple of hours of looking that we go over to Shaneco. He (who did much more research than I) said that they had the largest selection he had seen back when he was shopping for a ring. And that they have decent prices. He was right, they had a huge selection. Our salesperson was Julie. She took her time showing us how to tell good diamonds from bad diamonds. We were able to narrow down diamond price range because I had a fixed budget which they were very happy to work within. In the end, and after about three hours of shopping I ended up with a beautiful ring, which my fiance loved. The good: - Sales people were very friendly and not pushy. - They do lifetime rhodium re-plating (every 3 months), plus lifetime cleanings for free, plus they guarantee their workmanship in case there is a lost diamond. All for free. - You can upgrade your diamonds or your ring at any point and they will always give you the full value for trade in. This is nice because I couldn't afford a gold wedding band for me, but would like to get one in the future. So I know they will always give me the metal value of my titanium ring when I go to upgrade. -The diamond prices are decent, better than pretty much all the "in-store" places that I looked at (price/vs/quality). The Bad: - You can find better prices on GIA certified diamonds online (if you are willing to buy without seeing). - Even though they are non-commissioned they are still sales people. I was very adamant that I wanted a GIA certified diamond. However, she kept showing me "shaneco certified" diamonds. Trying to convince me that their certification process was "as good or better". After looking at the "Shaneco certified" compared to GIA certified of the same grade. It was easy to see that the GIA certified were much clearer and more accurate. The shaneco certified diamonds looked like a snowy wintery scene wtih lots of flaws. She challenged us to pick out the shaneco certified in a blind test.. All three of us who were there easily picked the shaneco diamond (due to color and flaws). My question is, if there is no commission why was she pushing the shaneco diamonds? Thus the -1 star. When diamond shopping know this (and our sales associate at shaneco reluctantly admitted this). When a company gets a batch of diamonds they send their best diamonds (the best of that particular group) to be GIA certified. They send their second best diamonds to be EGL certified, and they "in-house" certify the rest. In conclusion: Overall a good quality experience, love the guarantees, love the selection, love how they sales associate was super patient. Also loved how they showed you how to tell the differences in diamonds. Besides them trying to push their own certification (the only downside), I am very pleased. read more

Sorry boys & girls.. This is a long one!! Shane Co. would be recieving 4 stars if we hadn't had such difficulty with the hubsters ring.. but I'll get to all that in a minute. First off, the very first ring we purchased from shane co was my engagment ring. Actually "we" didnt purchase it. HE did.. all by himself and it's gorgeous! He said he felt at ease, well, as much as he could making a purchase like that; No pressure and free to ask questions. The second & third rings we purchased we our wedding bands. We had a good idea what we were looked for and Jeannie was a great help! I purchased a Benchmark Tungsten ring as hubby's wedding band. His brother had the same exact ring, same manufacturer (Benchmark) and same material (Tungsten - http://en.wikipedia.org/wiki/Tungsten_carbide). The ring stayed in the box until the big day, and within 6 months it looked like it was developing a film.. we returned to Shane Co. w. the ring and they immediately offered a new replacement ring at no charge stating that this must be a manufacturer defect and offered their apologies. Now, a little over 6 months the new FORGE Tungsten ring is doing the same. After a 2 minute conversation with the store manager, we were offered a complete refund. All in all, we've recieved the refund and returned the tungsten ring. We purchased another tungsten ring at a different jeweler and made sure their manufacturer is NOT Benchmark (who turns out owns & operates FORGE so no wonder we had problems). [If you want to know more about tungsten carbide rings or trition rings, message me. I feel like I've become quite the expert the past few weeks] all in all, with this tungsten ordeal, it's not neccessarily shane co's fault, though they do buy Benchmark's rings... 4th ring we purchased was another band which is exactly the same as my wedding band (this ring is not in the photo) to be tacted to the opposite side of my ring. We were treated with the upmost respect and have had no difficulty. Each time we go to in they offer to clean and inspect my ring and also, they're always SMILING! i love that. These people enjoy their jobs & helping our their customers. This is a definite for anyone looking for engagment, bands or just jewelery in general.. Except tungsten ;) read more

Shane Co. - our rings - Jewelry Near Me - Lynnwood, Washington

"Now you have a friend in the diamond business." If you've lived in the Pacific Northwest for any length of time and have a radio you recognize that line. When I decided to pop the question and ask my GF to become my F and then my W I went to Shane Co. to get the rock and ring. I got about tree times the ring I would have gotten if I'd went to a mall jeweler and the service was excellent. It's also important to note that they have jewelers on site so any adjustments that need to be done to your ring can be done on site in a very fast manner (Usually a few days). The ring also does not leave the store so there are no worries about it getting lost. I had a great experience and they have free warm cookies. Besides, who doesn't need a friend in the diamond business? read more

I am highly disappointed in this service at Shane Co ,I really feel soo horrible that I recomanded this place to my soon to be my daughter in law ,to get her wedding jewelry,really bad service ,the woman name Rosa sooo rude and didn't know what she was doing , besides Didn't understand what she was saying lack of English ,pooor costumer service,thank God The manager name Melissa came through ,she is the best ,and she really new what she was doing and offering us ,not like the other Rosa lady ,Melissa made us feel like family ,never pressure us to buy more then what we wanted ,thank you Melissa I'm soo happy you came ,,next time ,I'm going to be the one buying some jewelry and I hope to see YOU again read more

THE ONLY PLACE YOU SHOULD GO FOR AN ENGAGEMENT/WEDDING RING!!!! After looking for a long time at so many stores, we were told to try Shane Co. and took the chance to find my perfect ring. From the moment we stepped inside to the time we left we were not only in smiles but totally satisfied with everything--and I mean EVERYTHING in the store! The customer service is TOP NOTCH. They do not work on commission so there is NO pressure at all!!!!! And to be honest I prefer it that way!! We were approached by Julie C, she was SO helpful and SO very nice! There are SO many rings, you have such a HUGE selection and it really and honestly does not make it hard because we came in with a photo and idea of what I wanted and found it quick---but even if you didn't come up with any of those the staff are SO educated on their rings and can help you determine what you want! The price is so so so much better than any Ben Bridge, EE Robbins or any mall store. I mean they have the BEST prices! It's not just a good price it's AFFORDABLE for the same size ring and all at the mall, but here the price is waaaaayyyy better than the mall!!! The guarantee is wayyyy better then anywhere we've seen----everything you can imagine is 100% warranted for a LIFETIME! I am SO glad we stopped in here, I found the perfect ring!!! You have to go here, even if it's far, you HAVE TO stop in here! Located across the street from Alderwood Mall with PLENTY of parking! read more

We went in to see about having my diamond put into a 3 stone setting for our 10 year anniversary. From the moment we walked in to the moment we walked out we were more than happy. At 1st I wasn't too sure what to expect even after looking at their prices/styles online. I was prepared for high pressure sales and got just the opposite. Right there speaks volumes! We were greeted pretty fast for it being a busy Mother's day. The women went and got us a sales guy who had already brought out 3 styles for me to look at. He didn't try to talk us into the most expensive one and even put up with me wanting to see something a little different. He also was able to jump around a bit which was fine since I don't want to be hounded while making this kind of decision. They are also HUGE on security with your diamonds here which is amazing. They had me watch as they pulled my diamond out of my current setting, did an inspection, wrote the serial number down etc. I feel like you would not get this type of service at a mall place. And I have plenty of jewelry from zales, fred meyer etc. Their warranties are awesome too, free inspections, cleanings etc If there is something wrong, they will make it right or replace it. I also like that they have a trade up program and will apply your original purchase price to the cost of a new diamond. I will never go anywhere else for jewelry. Prices are great and service was wonderful! read more

Shane company is great! My fiancé got me a diamond and plain band at another store and then had me choose the setting I wanted. We shopped around and ended up going to Shane Co. got my engagement and wedding band here. We looked around and compared and Shane had better prices and selections then any of the others we found. Fast forward a few months and we needed to get my fiancé his wedding band. We found a great one at another store with a hefty price tag so decided to stop by Shane Co again. We worked with Larry and he was wonderful. He asked us to choose rings we liked from the case and then tell him what we did and didn't like about them. He then came over with a ring that fit our exact description. We loved it and the price was unbeatable. Next time we won't shop around before we will just go straight there as they have amazing service and go above and beyond the call of duty!! read more

My fiance bought my ring here and it's perfect! I've resized it about 4 times now (big knuckle, skinny finger) and they've happily worked on it over and over again. I bought my fiance's wedding band here too. They were extremely helpful. I love visiting this place every 6 months (ring inspection). Everyone is so welcoming and helpful. read more

My husband shopped around for months when he was buying my engagement ring, and Shane Co. had by far the best diamonds for the price. Also, since he wanted to surprise me but wasn't quite sure what setting I would like, it was great that he could purchase the diamond and then have it put in a plain setting. That's what he gave me when he proposed and then a few weeks later we went in together and chose a gorgeous setting to set the original diamond in, as well as a wedding band. We later purchased his wedding band there as well. The staff at Shane Co. has always been extremely courteous and helpful without being at all pushy. I've brought my rings in several times since buying them to be cleaned and polished, all free of charge. Plus the rings have a lifetime warranty and if I ever want to "upgrade" they will credit me the cost of what I originally purchased toward a larger diamond or different setting. I love my rings and would probably never do that, but it's a nice option for those who start out on a more limited budget. We would highly recommend Shane Co. to anyone shopping for an engagement ring, and we will definitely return for any future jewelry purchases. read more

My Sweetie bought a pendant and chain for me in 2005 at the old Tukwila, WA location and the chain broke recently. I knew about the Lynnwood Store, but didn't want to drive north, so I called about sending my chain in for repairs. Not only did Shane Company call me when they received the chain, they called a second time to tell me when it was expected to be finished. Then, they called me to ask when to ship it back - FREE OF CHARGE (I offered to pay for my return shipping). The whole repair & return took a total of a week. FedEx delivered the necklace - WITH A NEW JEWELRY BOX, signature required. Taking the extra steps to repair my chain - FREE OF CHARGE - and keeping me notified has impressed me beyond belief! I will gladly make the 45 minute drive for ALL my future jewelry purchases!!! Thanks Shane Company!!! read more