I had an amazing experience getting my car repaired at this Shell this week. I was treated very kindly and I thankfully finally found a place in the desert where I can trust the mechanic and get great service!!!! Everyone there starting with Steve was understanding and did whatever they could to make my experience positive. Thank you EVERYONE there for working with me with my situation with my Jeep Grand Cherokee! :-) read more

We've been going here for 4 years now. We have both our Lexus & Yukon serviced here. Whenever we have car troubles, anything from a flat tire to new brakes to an oil change, we will continue to come here. They are very professional, very honest, & very reasonably priced, & did I mention fast too! I also like the fact I can pick up a bottle of alcohol or a beer here while getting gas, killed 2 birds with one stone. read more

Do not come here to refill your propane tank. I was there on October 18, 2015 around noon, and was sent away by their employee because he had nobody to refill the tank for me. There were barely people in the store so the only answer why he could not refill my tank is due to Laziness. I would've waited if he asked me to, but he just said he couldn't do it. I feel bad to the owner of this business for having a lazy employee. read more

They fixed my car and I have not had any major issues with the repairs since the repairs were done. This was about 1 to 2 months ago so I gave it time. read more

I had a great experience with Wayne Barnhoorn and his staff at the car center. I had an accident with my car and had to be towed to their center by AAA. Luckily they are a AAA approved car center, so I felt comfortable that my car was in good hands. Since my car was towed there after hours, it stayed there overnight and the next morning Wayne checked my car, kept me informed on what was going on, repaired it, and I was able to pick it up in time to make it to work that same day. I am appreciative that he and everyone there were so kind and did a great job with my car. I'd highly recommend them for any car service. read more

I used to bring my car in for repairs to this place ranging from a standard oil change to brake work and a/c repair when there was a gentleman by the name of Jacob who ran the gas station. Recently there seems to be a new person running the station (his name unfortunately escapes me at the moment) and he seems to be very curt and hard to understand especially when I have questions and concerns ranging from getting my gas filled to work done on my vehicle.... Looks like I'll be looking for a new place for my gas and repairwork....a simple lack or concern of customer service can unfortunately make or break a customer/business relation. read more

amendment: we both were right the ckutch was done properly but what should of been repaired along with it was the slave master cylinder along with it. this is all true cause the b.a.r. got in volved and checked it sll out . so steve cross did job correctly and i knew something was wrong with clutch it's being handled and this is a wash. he's giving me part at their cost for the inconvenience i appreciate so doon will be back i road. April 1st 2017 chris. ps i woukd recommend this shell smog/ repair shop. read more

Took an older vehicle there in the past, their customer service and honesty was exceptional. I have a new vehicle now, and called to simply ask their opinion about a persisting problem that the dealership can't fix, or simply won't. The guy I spoke to on the phone was very knowledgeable and very honest. I HIGHLY reccomend PD shell. Great people. read more

Charge me $80 for a synthetic oil change in Honda Accord 05. Did not honor my AAA discount saying they don't make much money out of oil change. Previous experiences are great. read more

I had the same problem. The gas station attendant did not want to sell me propane he told me to come back another day awful customer service and very rude. read more

Our car stopped accelerating due to an old distributor cap and rotor. We were lucky to have friends who recommended Palm Desert Shell and Wayne Barnhoorn who is the Service Manager. Because we were from out of town with no other transportation, he moved our car to the first in line and even offered to take us to our friend's condo until it was repaired. The work was excellent and the price was very fair. Most of our friends in Palm Desert go to Wayne when they need their car repaired. He went well beyond what would be expected and even balanced our tires. read more

I thought I can trust this place to fix my daughters car because I've taken my other car there and didn't have a problem. The car in had check engine light on and an oil leak. Took it in to them for diagnostic. Quoted me about $1200 to fix everything. Decided to go ahead with it. Then they called and said there's a leak in the radiator, another $400. Said ok fix it. Call again, said there was another problem $300 more. I felt like I was all in had to continue so I can get my car back in good condition. Well that never happened. Got it back with Check engine light on and the leak was never fixed. Took it back into them and they said it is leaking for another spot. SURE! Don't take you vehicles in to these guys they may do the same thing to you. read more

California law requires service stations to provide free air and water to customers. I had no money and needed air in my tires, so I asked the attendant if he may please turn the air on for no charge, he said no it is 50 cents at the machine or free for customers. So I went to my car and looked everywhere and found only one quarter. So I pull up to the pump and go inside to purchase .25 cents worth of gasoline and receive my free air. Upon asking the attendant for .25 cents worth of gasoline on my pump number he denied me service stating "he knows what I'm trying to do". This man refused me service losing my business forever and I hope this can let people know of there way of business also. read more

Amazing service. They fixed my car quick and with no hassle. I really felt like I could trust the mechanic. I won't go anywhere else now.

I'll start by saying I'm new to the desert and new to pdcc. I came from a small town and prefer to do my business locally. I would fill my car up at the mentioned gas station 3 times a week because if my commute. Until today. About 21/2 months ago I went there to fill up my propane bottle the man behind the counter told me his propane machine was broken and that all he had available was a exchange program. I ask every time I have to pay this really high price he then admitted his machine wasn't broken he just couldn't go out to fill it. I was upset I was lied to I then started thinking if he lied to me about this who and what else is he and the company lying about, I contacted the owner verses Yelp and the owner assured me he could have gone out to fill it and it would never happen again till today. Everything happened the exact same way as before except this time I called him on it. He got a smart attitude with me and i called him in that. I got furious him lying to me. I then said I feel like kicking your butt. He laughed. Puffed up and said bring it on like he would be proud to beat up some old man. I ask him where the nearest propane place was. He laughed at me and told me get out of here. Talk about customer service. It's not there. But I found where it is.. I found the closest propane station at 76 station. County club and Washington. I shared my story with the guy as he closed his door and filled my bottle. He said he hears the same story from there all the time. Bottom line. The customer service sucks at shell @ ave if the states and they will proudly exceed your expectations at the 76 county club and Washington. read more