Places and spaces can take on the color and energy you bring to them. If you are sad, everywhere you look, everywhere you sit, everywhere you lay your head, can seem dull and gray, bleak, lifeless. Conversely, if you are happy and full of joy, all around you seems brighter, more vibrant - pillows seem softer, beds more comfortable, living spaces warm and inviting. So it was with great trepidation that the kids and I joined Ellen over Thanksgiving in Boston as she cared for her ailing father. The Sheraton Needham Hotel turned this adage on its head. From the moment we arrived, the management and staff went above and beyond to make our stay as best as it could be. After a long and grueling flight, Anne, the night manager, greeted us with a smile, said sweet things about Ellen (who had by this time been at the hotel for over 10 days) and exuded a positivity and warmth that cut right through the cold and snowy Boston night. Our late check - in went without a hitch and our room was waiting clean and comfortable. The hotel is not a swanky 5 star affair. But it's amenities are more than adequate: free WIFI throughout the hotel; an indoor swimming pool and gym with free weights and cardio machines; a full service restaurant and bar; a complimentary hot breakfast each morning on the top floor; room clean and neat each afternoon upon our return. It's even dog - friendly. This review is one of the easiest I have written and I really want to thank everyone at the Sheraton Needham Hotel for making my family's stay over Thanksgiving a real pleasure. read more

Sheraton Boston Needham Hotel - Small gestures have big impacts - Hotels Near Me - Needham, Massachusetts

Reserved a room with a king bed and a pull out couch for my son. Was given a room with two full beds and no pull out couch. Staff tried to compensate (brought in a temp bed for my son), free parking, free breakfast (for two! lol). Did they double book the room I reserved? That's not a good practice. Door to hallway didn't shut properly, so we slept with the door open all night. Wife said pool smelled off and didn't swim because of it. read more

Sadly the Needham Sheraton property had been closed and auctioned off. The Sheraton sign has been removed. Hopefully a new team will resurrect the property and reopen soon. read more

The room spells if mildew, the check in process was chaotic, and asking for an extra blanket was apparently too much to ask. I won't be staying here again. I'm a Marriott rewards member from way back, and this is the first time I've ever had so many unresolved issues at a Marriott property. read more

DON'T BOTHER...FIND ANOTHER HOTEL. I will start by saying that I am an SPG loyalist. BUT!!!! I checked in at 6pm, and my room wasn't ready. The front desk agent didn't seem to be concerned that rooms weren't ready for occupation at that time of hte evening. When we got up to our room, the room was dirty and worn. Our hotel room door looked like it had been broken into, busted open...then repaired. Seriously -- I"m not sure why they wouldn't just replace it...cuz it was bad! This hotel is really off the beaten path, but they still want to charge $9 to park in their parking lot. Overall I may still be a SPG loyalist...but advise anyone who is considering this hotel to LOOK ELSEWHERE! read more

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We arranged a stay here for 7 days through Jet Blue Vacations. When we checked in we got the worst room. It was the handicap room that does not have any extra seating or counter space. Its room 247....stay away from this room because they will try to put you in this room because it's undesirable. We requested another room after 3 days. One front desk lady (I think she was from the Dominican Republic or Panama according to her nametage) was extremely rude. She said that room is what Jet Blue Vacations requested for us. She continued to argue loudly in the lobby that by switching rooms they were doing us a favor. Another front desk lady, we'll call her "Angel of Mercy" stepped in and made the situation better. Stay away from room 247 the hotel wants to get rid of that room first because it's undesirable. read more

If you have any status with SPG/Marriott, please stay away from the Needham Sheraton hotel outside of Boston, MA. The hotel will not recognize your status at check-in or during your stay. The staff lack any empathy and is capacity driven. The hotel manager actually told me, "I treat all my guests the same regardless of loyalty". With about hundreds of night clocked with SPG, this is the first hotel that I will NEVER return to this hotel again. read more

DOG FRIENDLY hotel. Huge plus for my family. GYM and POOL. Perfect size. Clean. Plenty of equipment and earbuds in case you forgot yours. Food is Fabulous!! My favorite is the MEATLOAF SANDWICH. So flavorful, made with bacon. Topped with the most amazing warm tomato jam. MACARONI and CHEESE is delicious. read more

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DO NOT STAY HERE. STAY ANYWHERE ELSE. We booked this hotel on a holiday weekend. We paid in full. We arrived and were told that a third party had cancelled our room because they were overbooked. We had a receipt showing we'd paid in full. They refused to help. Staff refused to help us find alternative arrangements. They threatened to call the police. We had children with nowhere to sleep. They told us to find another place. And get this. Our reservation WASNT cancelled!!! But they refused to contact their vendor. We then had to dispute the charge. Stay away from those horrible people. Please. read more

You can do better than stay here. The facility and the rooms are certainly acceptable. The location -- high up a hill -- isolates the hotel and there isn't convenient walking to shops or restaurants. The hotel is clearly short staffed, and the staff there are not all at their best. We were on the 5th floor, and were to have access to the lounge for breakfast and snacks. The coffee machine didn't work and despite our telling the front desk several times it remained broken for our stay. Maid service is only by request, and the service we received was sub-par. We witnessed a woman in the lobby breakfast area get ignored, despite her asking for service, even by a senior server who just said "they were busy" and then schmoozed with other patrons. So not a great feeling about many of the staff members. In fairness, the woman who checked us in, and our breakfast server the first day, were outstanding. read more

Fabulous Hotel! Wonderful staff! Definitely stay at this hotel. Clean rooms. Great restaurant. Pet friendly. Awesome pool! read more

One of the worst hotels ive stayed at. It needs some serious upgrading. The rooms stink the minute you walk in. The beds are extremely uncomfortable. Everything is dated.. some old junky coffee machine. The couch in the room smells. You can hear the next door room when they are using the bathroom! Its gross! Dont stay here its not worth it no matter how cheap it is. To me its very motelish. Super disappointed in sheraton and Marriott for keeping the property this way! read more

This Sheraton is nice enough, and clean. But the AC unit in my room was incredibly noisy. I called the front desk about it and they told me to turn it off, as New England is experiencing a heat wave. I wish I had been given a more realistic solution, hopefully by someone who is paid to take care of guests. read more

My coworkers and I booked and checked into this hotel for five days for a special project. We chose this hotel for its proximity and price point. I wasn't expecting much based on many of the previous reviews. Upon arrival there is a parking deck for $12 a night thats added to your room charge once you check in. That was stated when we booked. The staff was pleasant and there is a huge bar and restaurant area. The actual lobby/lounge is one floor above. It overlooks the floor below. My room was very clean albeit, parts of it seemed a bit dated. It was obvious that some upgrades had been made. Like the huge flatscreen TV in my king room. LED lamps with the outlet built in. Bathtubs that had been refinished with fiberglass and new hardware. They had a beautiful pool and whirlpool but on the third day it was closed for repairs. The Link restaurant serves breakfast, lunch and dinner. The first night we grabbed dinner there. The menu is limited; the food is adequate. We were pleasantly surprised about the wings. They were definitely a cut above. We did have breakfast one morning, it is a buffet and the food was good. I could have easily found fault with this property if I wanted to nitpick. But I chose to be more positive because of the hard-working staff. On our third night as we gathered in the lobby/lounge area catching up with one another over a few drinks we had a chance encounter with the hotel's General manager, Joe. He was not acting in an official capacity at this late hour and as we were all just being friendly he decided to join us. As the time rolled by we became introduced to who he was. This is a highly accredited & experienced gentleman in the hospitality Field. He was friendly, witty and highly passionate about his career and management of this facility. We soaked in his anecdotes and ideologies of the hospitality management trade. It gave us a newfound respect for this industry and for people who work in this service capacity. I realized pointing out a scratch on the wall or light stain on the arm of a chair was not a reason to take away a scoring point or star. I am very picky about things like this but my budget doesn't allow $10,000 a night accommodations. Our stay earned that extra star because of its people. read more

Clean, quiet rooms. A basic gym with adequate cardio and some few weights. The highlight was staff who knew many colleagues by name and provided an exceptional level of service. They truly were first class! read more

Terrible! I think this place probably pay their staff by peanuts... My feeling is that everybody working here is so unhappy. Non-smile and reluctant to help. We had a party here, when we needed to move some furniture, I asked around who's in charge. Everybody's just saying 'I can't help you, I'm just working here. It's Not our department.' And I even heard a manager spoke to an employee 'Don't pay attention to that, it's not our business!' They talked in a low voice but my ears are good:) Excellent! They won't have the honor to get my business any more. And I won't recommend their business either. Now they don't need to be afraid of that somebody None of their business will bother their business! Beautiful! read more

DO NOT STAY HERE. My stay was unpleasant to say the least. The staff is unprepared and the facility is a construction site. One staff member was friendly but unhelpful and one was brusque unconcerned and a bit rude. My room had not been entered correctly in the system so I was booked into a double room when I had reserved a junior double suite.  No rooms were ready at checkin.  I was told they were cleaning and hopefully after 4 o'clock. I had arrived a little early and waited only to be told they didn't know. I was eventually given a double junior suite which had been "renovated and cleaned"  There was no sign of fresh renovations or that characteristic new smell.  The TV did not work. There was no clock. There was one set of towels for two people.  There was one coffee and one bar of hand soap but no bath bar.  There were scuff marks on various surfaces and a badly painted old door.  The kitchenette counter was ancient and dirty.  The mini fridge was not plugged in because the outlet under the counter was not a working one.  There were sharp construction screws embedded in a few places in the carpet.  There was a dried blood streak on the bed coverlet and a trace in the toilet of someone who didn't fully flush.  There were no platic bags for the garbage cans and in fact that is probably why many rooms put garbage in the hallway.  The hall carpet was no too clean.  There was alot of guest noise in the hallways at night. The signage was on computer printer paper.  The lobby was taken up by a large construction barrier.  The amenities consisted of a small coffee station and a mini fridge behind the front desk with some soda. I am not happy that a $50. hold was placed on my credit card for that. Even the computer at the front desk was plugged into an Ethernet switch on the floor in a tangle of wires.  The pool was closed.  The garage looked like a construction zone with the gate arm broken off. So I was surprised when I heard the clerk tell another guest about the daily $12 parking fee.  They didn't even ask me if I had a vehicle or not.  Fortunately I didn't need it as I Ubered in and then had friends pick me up as it wasn't near the front door and the weather was poor.  The "grab and go" breakfast was a stale looking little pastry in a baggie.  The second day they added a bowl of oranges.  There was no sign of any ala carte options or staff in the makeshift dining area. Really I can't think of anything positive here and there are many other options in the immediate vacinity which I will choose in the future.  If my experience is an exception to the usual at this location I would say they should have taken a hit during renovations and closed the hotel completely for quality assurance instead of operating under abysmal conditions.  I am usually very understanding and flexible about variations in services delivery when traveling and I am a very seasoned traveller.  I wasn't expecting luxury only reasonable services during my stay and did not receive that.  I would have immediately checked out and not stayed for my 3 days but chose instead to endure the conditions as I was in town for a very special occasion which moving would have interferred with.  To top it all off they sent me a patronizing guest satisfaction survey afterwards to which I answered the above review. read more

There is simply no comparison to how amazing the hospitality was at this hotel, courtesy of the person you'd expect it from the most - the general manager. My wife and I needed to stay somewhere for a couple days while she finished her (travel) nursing contract, and we found this hotel to meet the needs of 2 people and their dog. Our contract had a lapse compared to the apartment we were staying at, hence the need for a hotel for a few days. The timing was still difficult on us, because the plan became on my wife's last day of work, I would come through with the Jeep and Uhaul trailer, pick her up from work, and then drive through the night. Normal checkout is Noon, usually, so this presented a problem for my dog and I during the 8 hours we would be waiting for my wife to be off-shift. This is when Vic, the general manager, looked into every possible scenario he could to see if we could arrange a place for us to wait before leaving the hotel later in the evening. Mind you, half of the hotel is under renovation, and so options were limited even for him to consider. Nevertheless, he was determined to find a way for us to be as comfortable as possible, and we went to a small conference room that wasn't booked for the day. He even pulled an armchair into the room to try and make it more comfortable! I was already so happy that I didn't have to sit for 8 hrs in some parking lot in my Jeep. His help didn't stop there. I had to take all of our stuff and repack the Uhaul trailer - which was already packed tighter than anyone should ever pack one - and had to find a way to pull the door closed and lock it, which is the second time Vic helped me. Here comes the general manager, wearing his very nice suit, and he starts helping me crank down on this door as hard as we can to get it shut. It took everything that these 2 grown men could offer to muscle it down...but we got it done. Finally, as I'm settling into my temp room just content and happy for everything he's done to help me to this point, he lets me know that he took a look at our room charges for some internet problems we faced earlier in the week (which surprise surprise, he was a huge help in figuring out) and he found them to be unnecessary, and removed them. I didn't ask for all of this hospitality, I didn't expect someone to go above and beyond, and quite frankly without Vic I would have gladly recommended this hotel anyway. But now, I want to implore anyone who's going to be near Boston and doesn't want to stay downtown - stay here. I can only imagine when the construction is done that the restaurant and other amenities will be hugely satisfying...but without all of that, and with everything I faced on my task to get my family ready for a long journey to Houston - Vic was the absolute best manager, and most hospitable person in this industry that I've ever encountered. You will love your stay here, just because of him. read more

Hmmmm ...you be the judge. Me And my husband (same sex couple) check in and are assigned two double beds for a reservation made weeks ago . The front desk clerk is asked if there is a king bed available and there is not. Overheard the heterosexual couple checking in next to us who made the reservation on Expedia minutes prior to arrival being welcomed to their king room. That may fly in Arkansas but not MA. As a side note when did it become a sign of "class" to have a snotty desk clerk with the personality of the dead? Pps.... Also delighted to be charged 12 for to park in an open garage...... Next time I will pay the extra to stay at a world class hotel closer to Boston. read more

Very dated hotel. Room had a cluster of burn stains all over the carpeting, the couch was in the middle of the room and they have stains all over the bathroom. It was very dirty. In the morning, I witnessed two of their staff members sneezing in their hands while touching their coffee station and not washing their hands. The bartender spoke very broken English. We were also charged for room service when we didn't order it. read more

The room was excellent, very modern and clean. The bar tending is a total joke. I asked the girl (who looked like she had no interest in working at the bar), is the Sam Adams Octoberfest a lighter or darker beer and her answer was "I don't know, I never tried it.". For god sake, has she not poured it? Then after we chose our standby Blue Moon, we sat with empty glasses and had to ask for another. We were the only people at the bar! There were a few people at the tables. I had to ask another guy at the register, possibly the manager and then she jumped off her butt. Our little cup of salty snacks was empty for 20 minutes. She never once has asked if we wanted another beer or even checked on us. After 30 minutes of nobody in sight, we just walked out. Don't waste a penny on this bar. The hotel however was very nice. The restaurant was overpriced at $18 for little more than what you get for free at most of the business hotels and there is no need to charge $10 to park as this too is generally free. Holiday Inn Express or Suites offers much better deals for the business traveler. read more

Once upon a time, I stayed at this Sheraton. In the morning, I went downstairs to check out the breakfast situation. They had a breakfast buffet, which included some hot items like eggs, potatoes, bacon, and waffles, and some continental type stuff like cereal, bagels, and fruit. I filled my plate and sat down, not so impressed with the quality, but I thought, "hey, not too bad for a free breakfast." This illusion was quickly shattered when a staff member brought a check to me. A check? "WTF, Aren't breakfasts at hotels usually free?" I thought. I opened it to discover I'd been charged $18 for this breakfast + tax + tip. Are you kidding me? $18 for a crappy breakfast buffet? I have never felt so foolish for allowing myself to be ripped off so royally. If you stay at this hotel, don't eat their shitty breakfast buffet because it is the worst waste of money I've ever had the misfortune of flushing down the toilet. read more

I stayed at this hotel when I travel to Boston for work from Atlanta. Breakfast: Did not like that there is no complimentary breakfast offered. They have a breakfast menu which has very little selection and quite pricey. I ended up eating Caesar Salad for breakfast most days. Dinner: Again, very little dinner options in my opinion. About 5 options, very basic. Besides the customer service is excellent here. The staff is very informative and extremely helpful. There is also a complimentary shuttle that picks up / drops off from my job in Boston. Planning on going back to Boston again but am not staying here. read more

Very accommodating. Did not have early check-in, but after catching a red-eye flight, the staff did everything they could to get me a room as soon as possible! This is the second time staying at the hotel and the staff has been accommodating and understanding both times. read more

very unhappy card De-activated 7 times blackout pull drape leave huge gaps of light $16 for a terrible breakfast buffett from desk help after 5pm ahhh not good wont return read more

This hotel's location is ridiculous. Windy roads, confusing entrances and parking garage...not to mention the $12 parking fee! Yes, $12. If you're lucky to find a parking spot, be prepared to walk quite a ways to get to the main entrance. Upon arriving, one of the women checking my family in, looked like a corpse who had been revived and forced to work here to help pay for the funeral. Interesting check-in, to say the least. I forgot to mention: There was trash and dirty dishes everywhere! I believe there was some kind of school trip staying throughout our stay as well and all throughout the hallways, we saw dirty glasses with silverware in them, towels and excessive garbage. Even in the parking garage there were entire McDonald's meals in parking spaces- which still weren't cleaned, up 2 days later! ALSO, i don't know if it was the spacing of the parking lines or people simply don't know how to park...but 90% of the cars in the parking garage were parked over the line, which made getting out of your car a fun contortionist act. After receiving our room keys, we go to our floor and when searching for the room numbers, we find that all of us have been separated. I'm not talking 1 or 2 rooms down...we were several hallways away from each other. The room numbers are especially confusing. For example: Room 218 is at the beginning of the hallway, but room 221 is the very last room at the end of the long hallway.... Also, room 218 is right across from the stairwell entrance/exit with a chipped, wooden door. Not only was that slightly frightening, but all night, you can hear people walking through the door! Speaking of guests in the hotel, there was some kind of party the night we stayed. There were several people standing 5 feet from the entrance, smoking, all dressed in fancy gowns and suits. We could hear the music well through the night, as well as their drunken walk of shame up and down the stairwell. Not to mention the huge mess this group left for the employees in the morning! There were wine/beer glasses, garbage, lemon rinds, scattered all over the benches in front of the main entrance. An employee cleaning up their mess the following morning, had their jacket over their head (to shield from the pouring rain) to clean up this huge mess. How awful!! As far as the interior of the rooms go, they were decent. The decor was a bit odd; random lamps thrown about the room, some not plugged in. The garbage/recycle bin shoved in a corner by the window, the artwork on the walls were placed without any thought. The bathroom was nice, however, each time someone showered, the water wouldn't completely drain-so we took a bath and a shower at the same time. Walking into the room, we thought, "How kind! They gave us water bottles!"....Beware: They'll charge you $3 for even cracking one open. Honestly? You don't make enough money to give your guests free water bottles? It wasn't even fancy water - they were Aquafina! If i have to pay to stay here AND for the water bottles provided, that water better give me 3 more years of life! Surprised we didn't get charged for every toilet flush or drip of water from the shower head. ...Or maybe they'll send a bill for that in the future. As i'm typing this, i'm wondering why i gave this 3 stars. It's more like 2 &12. The stars are ONLY because the beds/pillows were actually really comfortable...which, i guess is the main reason people stay in hotels - to sleep. In the end, would i stay here again? Most likely not...but i didn't hate it. read more

The hotel was nice but a small club up stairs. I was extremely disappointed with the bar. All three nights I went in to eat dinner and have a couple of beers. Every time they add drinks to my bill. The manager blew it off and said, be sure to tell your server. Seems to be a regular habit. I would recommend a different hotel. Not an Elite hotel read more

Our sink was covered in dirt, staff was inconsiderate and rude, the towels are small and paper thin, the beds are very uncomfortable with unwashed sheets, the water pressure is very low, the fridge doesn't work, just overall a bad experience and very overpriced. Do not recommend read more

Sheraton Boston Needham Hotel - Dirt in sink - Hotels Near Me - Needham, Massachusetts

I wish we had read the reviews before booking this hotel. Our negative experience started right at the front desk on Christmas Eve. The woman checking us in was picking at her ears and earrings as she explained that we would have to pay an additional $12 a night to park. I was surprised as I had not realized this area would require paid parking (its in an industrial park outside of Boston- not exactly an area where you would expect parking is at a premium). I was not rude, but expressed my surprise. This woman immediately puffed up and sharply informed me that they had to keep up "with the other 4 star hotels in the area, some charge $15 a night". I was shocked at her lack of professionalism and the fact that she added on an extra star to the Sheraton (its listed as a 3 star hotel everywhere online and nothing about it is 4 star in its wildest dreams). I told her that I was not upset with her personally for delivering the news and that I was just surprised and disappointed at the parking fee --her snide response was shocking: "no one likes hearing someone complain on Christmas Eve!" She quipped. Wow...ok. Aside from that rude staff member the hotel is old and not updated. The elevators are scratched up and dirty- the carpets are worn and stained. The window in our room was so drafty and uninsulated that we could not sit on the couch without shivering even though the thermostat was set to 72 - seriously not an exaggeration. The television had basic stations (pbs, lifetime, fox etc) so be prepared to bring a laptop if you want to watch movies at night- as a plus the wifi is free. The room was decently clean but again, it could use a major update. The bed was very comfortable which was a big plus. This place is fine if you get a rate under $75 a night. Otherwise skip it because it's not worth a penny more. Update: :( after reading all the reviews about mold and humidity I think I've also realized why I've been sick all week. We had a 5 night reservation. I have an extreme allergy to mold. After our first night here my throat was swollen and I was extremely congested. The second morning my voice was a croak and my lympth nodes were swollen which went on for the rest of the week combined with headaches. I can't say with certainty, but I do think this hotel has a severe mold problem. Skip this place all together. read more

We spent a couple nights here while vacationing in Boston for the weekend. It was the most reasonable pricing for a quality hotel that's close to the T line. They offer a free shuttle to the station (Newton Highlands) that's about 2 miles away. The shuttle service runs until 9pm on weekdays and 5pm on weekends. A taxi from the station to the hotel is around $8 if you get back after the shuttle service stops. The train ride into Boston's Government Center stop on the Green Line took about 45mins with 15 stops along the way. The hotel itself is very nice. Clean, upscale, attractive and spacious. The pool and hot tub were great and actually has hydraulic lifts for handicap access to both. The bed was comfortable, a bit on the soft side though so if you need firm you may not agree. No fridge or microwave in the room which was disappointing since that precludes being able to bring back left overs from dinner. There were a couple of bottles of water in the room with $1 price tags on them and the charges listed for room service are insane. The pricing in the hotels restaurant were on the high side as well but fortunately there are a couple of other more reasonable dining options within walking distance from the hotel. The front desk staff was a mixed bag....some of the staff was very pleasant and helpful while others were more curt and less than cheerful. The drivers of the shuttle vans however were both excellent, very friendly and helpful with tips about the area. Due mainly to the reasonable pricing, I'd certainly consider staying here again unless I could find something else in the same range with less stops on the T to the city. read more

I've only ever spent time at the Needham Sheraton for business meetings, never having stayed overnight. However, for business functions, this is a great location. The staff is very friendly, the business food options are good, and the parking and overall access to the hotel is very convenient. Overall, I'd highly recommend the Needham location of the Sheraton hotel for business functions and meetings. read more

The room is very nice looking however the housekeeping is terrible! The trash was never emptied (although it was overflowing), no fresh shampoo, conditioner, or soaps were restocked. Also, no fresh coffee pods or creamers were given. There is no point having a coffeemaker in the room unless you have something to put in it. Housekeeping did the bare minimum by taking the dirty towels and that was it!! Also, front desk was absolutely no help when we were trying to extend our stay. We had to check out of our room only to recheck in the exact same room! I will NOT be staying here again! Buffet breakfast was horrible! Carafes were barely filled with food and service was subpar. read more

NOT WORTH IT! One of the worst hotels I've stayed in. The staff are rude and inappropriate. There is no parking, because they park their company vans in parking spots closest to the hotel entrance. The maids constantly forget to restock items when cleaning your room. They forgot coffee, cups, towels, and shampoos, etc. The rooms are extremely small with little to no storage room for clothes. Unlike most hotels, you have to pay $10 a day to park in the hotels parking lot, even of you're a guest staying there. You also have to pay to use their wifi. I was at the check in counter when a female guest approached to ask the male employee a question. She started "Excuse me, do you know of any places I could go for a..." the male emPloyee immediately cut her off saying "for a good time?" the woman clearly taken aback responded "no, for a proper drink" the male employee went on to ask the woman her room number. When the female guest asked why he needed her room number, the male employee scrambled for an answer. The employee "Jeffery" was completely out of line, rude, and inappropriate. I WILL NEVER BE STAYING THERE AGAIN! read more

I stayed here for just one night after a day exploring Boston. Joshua at check in was very personable. There was a short staircase to first floor room rather than an elevator, but they did have a lift that could be accessed if needed. There was a charming little courtyard outside my room window. My room was clean. I was dismayed to find out that the curtains wouldn't close all the way to block out light which I thought would be a problem come morning, but I woke up really early anyway. I could hear very loud toilet flushing from another room several times, and could hear people clomping around, either above me or maybe coming up the stairs, I'm not sure where it was coming from. The bathroom in my room appeared fairly newly updated. I stopped by the lounge for a drink and it seemed odd to me that multiple adults seated at the bar in the lounge at 8:00 were ordering/eating ice cream. Maybe I was missing out. Bruno at the bar was great and also offered up a dish of snack mix with my beverage. The good crunchy kind with the sesame stuff and wasabi peas. The lounge/restaurant was surprisingly busy by 8:30 at night. Overall this was a fine stay but if I had it to do over again I would try to find someplace closer to Boston. read more

Comfortable and predictable Sheraton experience. Rooms are spacious and comfortable. Recent renovations are very welcome. Everything is much more sophisticated and welcoming. Beds are comfortable, linens free of suspicious stains, and bathrooms mold free. Televisions are big flat screens and wifi has finally been installed. It is $12 a day (if you don't have status) but it is speedy. A/C unit is on the wall but does help to block out hallway noises. Room service is dependable. Light on healthy options but chicken quesadilla is the safest bet. Lounge is solid and great for a quick bite or bottle of water. Walls can be thin and neighbors can be loud. Tip: be sure to request a room that doesn't connect to another one and run the fan to drown out other noise. Gym is nicely equipped though smallish. Lobby hasn't been renovated yet but is going to be soon from what I've heard. Elevators could use some love. And parking should really be free for this location in the burbs. Note that the gate is not used so just lie at checkin and you won't get charged! Hotel is comfortable and staff generally welcoming. Renovations have been well done. Starwood loyalist looking for a hotel in the area will appreciate it. read more

This place truly sucks. The problem with hotels like this, that are backed by a major name like Sheraton, is that they think they can just ride on the name. The service was meh, the room was nothing special, and the bar we ridiculous. They have over priced everything, and it is just bad. Now this is in the "sports bar", not even their main restaurant. We got several things off the menu including $11 apps, $6 french fries!, etc. Now if the food was even a little good, or a little fancy, well then maybe you could understand the high hotel prices. But this wasn't even on par with Applebee's. Do yourself a favor and stay away. read more

I called the hotel to book a room for the night and was told by the woman on the phone that there is no holding fee in case property is damaged. When i arrived to the hotel there is actually a $50 holding fee and also a $12 fee for parking per car. I've never been to a hotel where there is a parking fee so i was a little thrown off by that. Its only $12 but it would be nice to let the person know who's booking the hotel there is a parking fee. If your job is to book rooms over the phone you need to not give false info, if you dont know... ask. Overall my stay was great. The price of the hotel was very affordable. Everything was clean and the room set up was beautiful. Very clean bathroom. The lobby is very spacious. Looking forward to staying here again. Little Tip : There's not too many places opened late night for food around that area. Also the hotel isn't in the best location... kind of tucked behind buildings. read more

There is something wrong with the AC system in this hotel. The humiidity level was unbearable. Everything in the hallways, lobbies, and my room was actually moist to the touch. When I first arrived the AC in my room was set to 62 and I know why now. They were trying to cover the humidity issue because once I set the thermostat to 70-74 range so I wasn't frozen, everything was immediately damp. The towel never dried for 3 days. The breakfast buffet was not bad as far as choices but the price was high. The restaurant was pricey as well. There is no gift shop and not really anywhere to walk to easily. And there was a fee for internet in the room and these days that is utterly ridiculous for a major hotel, everyone is going to have a computer now. The lobby internet was free but of course no privacy. I was really uncomfortable and would not be too happy to stay here again. read more

I was booked at this hotel because I had to have meetings in the vicinity, and I will give it credit for convenience, no doubt, especially being right next to the interstate. And the rooms, quite spacious...which does make it quite comfortable, in comparison for what you can get for the same rate in NYC! Servicewise however, quite average. The personnel at this hotel feel quite bland and empty when they address you. And for a relatively average place, I must say that charging $9 for parking over night is a bit much, especially for being outside of the city... I would rather stay at a Hampton Inn where I don't have to pay for parking AND get free breakfast for that rate! read more

I booked a room at this hotel after many hours of Internet research that was basically a waste of time. I would have been better off picking a random hotel or motel in the general vicinity of the wedding I was attending. This has nothing to do with the hotel--maybe it does--but what's with driving in Massachusetts? I've seen bad drivers, but the ones from the Bay State are complete idiots. They pass on the shoulder even when there's no traffic, and they basically almost get into an accident every few miles. It perfectly fits the wonderful impression I have of Red Sox fans, so at least they're consistently jerks. Why am I bringing up driving? Well, the roads in the Boston suburbs are randomly and frustratingly curvy for no reason, and this hotel's remote mountaintop location epitomizes this idiocy. Wanna build a new hotel? Why not put it at the top of a hill and make the approach roads so confusing that most people would miss it at night? And this was only the beginning of our ordeal. When we arrived, they asked me whether I preferred a king-size bed or two full beds. Two weeks previously, I had reserved two beds, so I chose them, but the manager said the only room with two beds available (at around four p.m.) was a wheelchair-accessible one. We settled on that because we were tired. The room itself was OK at first. It seemed clean, but there was no refrigerator, and the air conditioning didn't work terribly well. The wheelchair-accessible shower was fine except that the floor was slanted so that all the water flowed towards and pooled beneath the toilet. One of the friends I was staying with also saw a cockroach in the bathroom. Yes, a little COCKROACH in the bathroom. When you're paying around $130 a night to stay in a surburban Boston hotel, you figure they won't have cockroaches on the fourth floor. Anyway, it was an annoying experience overall. We needed to iron clothes, and there was an iron and ironing board in the room, but the ironing board's top was so wrinkled that it was difficult to do a good job. Oh, and one of the electrical outlets didn't work. So avoid this hotel. Or avoid room 447. Oh, and they charged us $8 a day for parking even though that wasn't clear when I booked the room. They charge this whether you park your car or not--there are no passes or decals or whatever. And the parking structure is down the hill from the hotel, so you still have to walk up stairs. Great planning, guys. read more