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    Sheraton Niagara Falls

    2.8 (235 reviews)
    Open Open 24 hours

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    Matthew U.

    Not a horrible stay, but also not a great stay. There is a lot that this hotel has going on for it. But there is also a lot that this hotel can work on to make it a better stay. Before I get into the nitty gritty of it all I have to preface this review with the following. They are currently undergoing a remodel, as all the signs posted everywhere in the hotel will tell you. I have no idea on what part of the remodel they are on, but it appears they still have a long way to go. Not to say that it is not needed in the least, there are a lot of things that need polished up. As an overall complex, if you did not want to leave the premise you don't have to, but I assume if you came to Niagara Falls you came for a reason. The hotel is located withing close proximity to the Convention Center, Casino, the falls, and other nearby tourist attractions. On premise you have your choice of restaurants, albeit a lot of them are the kitschy tourist traps. Most notable of them being Rainforest Cafe. The former TGIFridays has been converted to a Starbucks, however the sign remains outside (blackened out, but still there). There are many things to do inside, pool and gym. They claim the pool is the largest in the area. There is a gym, ample things to do just outside. Yard games if you will, cornhole, checkers, connect four. Parking, kind of a joke. You are led to believe that the parking lot that adjoins the property is owned by the property. Upon check in you are told that it is in fact owned by the city. When you pull into the lot, grab a ticket and hold onto it. You will be charged for the amount of time your vehicle sits in the lot, the longer your stay, the more you owe. The website states a price owed to the hotel for parking. In actuality you will be paying the hotel who paid the city on your behalf. The lot does have an in and out policy, 24 hour period from the moment you pull out of the lot, each time you come back, you will more than likely have to get another ticket. When I finally did check in it was a fairly quick action. During check in you are given the rundown of all that the hotel has to offer and the deals nearby you can take advantage of. The elevators are right off of the lobby area and decorated with advertisements. I was on the fifth floor and when I got off the elevator it was a bit of a walk to where my room was located. Along the way you get to notice the windows in the hallway. Olde enough to have been there a while and dirty enough to not be able to see out of. When I finally made it to my door and opened it, I was met with a very musty smell. Like there had been some water damage that wasn't properly cleaned up. The smell goes away after a bit, but when it first hits you you think that maybe you should have booked a stay somewhere else. I ended up with a two bed room and used the one bed as my staging area instead of having to use the dresser. The room had a weird setup, there was a closest right inside the door, but it was so small that it really served no purpose. The way they included a chair in the room really made it feel odd. No real use for the chair as it did not face the television or was near a table. Just took up space. The desk, no matter what I did, the drawer always came open. The air in the room was hard to control and keep at a decent temperature. Bathroom was alright, except for when the toilet clogged. Maybe after the remodel it will be better overall. Just don't believe the photoshopped picture they have up on their website. The outside of the building does not look like that, trust me.

    Toiletries
    Linda M.

    This review is mainly on the Spa Suite. I can't really comment on their other accommodations. We had the opportunity to stay in the Spa Suite. It's definitely not your normal hotel room. You'll notice before even opening the door since the entrance has an upscale exterior. I forgot to get a picture. Upon entering, you see the large fireplace, underbed lighting, and soft lighting in the rest of the room. You automatically get a soothing Spa like feel. It's when we walked in and around the corner to the bathroom that I was really blown away. Another fireplace, beautiful soaking tub, a great and beautifully presented assortment of toiletries, a massage chair, and a wonderful looking shower. The shower was a bit of a mystery until we realized it required a smart phone app to even turn on the lights! There was a variety of colors in the lights, a huge rain shower head, 3 coming from the side wall, and a hand head shower head. It was also a steam room with piped in music. Lol never thought I'd be so excited about a shower! Only thing strange in the room was the fact that there was no table near the couch. No place to set a drink or anything else. I really enjoyed the stay in this room. 2024-34

    Jason P.

    I believe this hotel is reasonable for the price offered, compared to others in the immedaite surround area, but definitely falls short of their 3-star rating. The lobby staff was nice and efficient, but everything is generally old once you enter the elevators: elevator panels were old, elevator carpet was stained, hallways were dated, the room carpet and furniture were old. The room amenities were adequate; microwave, fridge, iron, bathroom, TV, cable options. The shower was nice with good pressure. The heating/cooling unit was efficient and the beds were comfortable. Parking is about $20 per day in the lot across the street from the hotel. You park there and take your ticket to the front desk so they can "validate" it, which gives you in/out access for the $20 rate. I did NOT like that room cleaning didn't knock but instead tried opening the door mulitple times throughout the morning. I heard another guest complain about this in the elevator later that morning as well. Overall, this place is reaosnable for the price...moreso if you don't plan to be in the room often. It is very close to all of the local attractions and a short walk to the Niagara Falls Park and Goat Island. Attached to the hotel are Starbucks and Rainforest Cafe. Seneca Casino is also across the street...these conveniences are hard not to justify for the price.

    Complimentary wine  This was the view form the room
    Satenik V.

    Friendly staff and great location. The rooms are nicely decorated and there is enough space in each room. I do wish the shower water pressure was a bite higher but overall a wonderful experience. 10 min walk and you are by the American Falls The national park and near the board of US and Canada Make sure to have your passport with you and it's a dollar $ to get back into USA

    Hotel Pool
    Mei C.

    Enjoyed my stay here while touring Niagara Falls with family. Location is very close and convenient to Niagara falls Park. Booked the room with Concierge (includes breakfast/snacks-one less thing to stress about while on the trip). The room itself was kept clean; a bit outdated, but still good. Stayed on the 6th floor-foot traffic was minimal. Weekend does get crowded and whines down Sunday afternoon. The pool was completely emptied by the time I got there on late Sunday; I loved it! Pool area also includes two hot tubs; guess the water was kept clean as there's no one else there. Counter staff was really friendly and gave me some coupon vouchers for the casino across the street and explained more about my added Bonvoy points. I can't stress enough the love I have for the Concierge room; the ladies that manned that room was super nice and really tends to guests. I loved that automated pancake machine- it's so cool and hypnotic at the same time; makes wonderfully fluffy pancakes!

    Carpet
    Myrmarie G.

    Let me start with what I liked, good (second) front office service. Walking distance from the falls, restaurants, stores, and even the Canada crossing checkpoint. Also, very convenient to be across the Seneca Casino. I also, liked the comfort of the bed. Microwave and mini fridge, Coffee maker with Starbucks coffee!!! Now the not so great. We tried to park and the mechanical arm was down. There was no sign, another guest told us how to get in using another entrance (they did post a sign afterwards). We checked in at 3:30pm and our rooms (2) were not ready. They told me that I would receive a text message when the rooms were ready. We went to the Misty Boat (2 hours), and back. I made the line (again) and the front office lady (second one) told me that those particular rooms were still not ready (5:30pm) but that she could change them for two others. Why couldn't they do that before? Then, the rooms. I reserved two king size bed rooms. They changed it for two double beds. I won't mind it. The carpets looked clean, but felt weird on my feet. The bathroom is TINY, cramped. I don't know if it would be different in the king size (I doubt it). The toilet takes the whole center. Better to close the lid. The sink was clogged. I had to close the water and waited for a few minutes before been able to open it again. The shower looks old, they just keep it well. However, the shower floor tiles are stained and looked dirty, even when they aren't (or are they? ‍). The multi plug by the bed looked loose or broken. The usb plugs for cellphone cables didn't work (and of course, I forgot my electrical block charger). Overall, just a regular motel with a hotel name. Not bad for the price, but don't expect luxury. Other Marriott are way better.

    Maronda H.

    Please DO NOT book a room here. Check in time at 4PM still No Room. Lack of Customer Service. How do you run out of rooms? I booked my reservations in April. Unorganized.

    Window view from our room

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    7 months ago

    The staff here has been amazing during our stay. Very very efficiently handled any questions and or concerns.

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    3 years ago

    Gyanna and Sarah were so kind and helpful. I would come back just for them and their kindness.

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    Page 1 of 6

    Sheraton Niagara Falls Reviews in Other Languages

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    Review Highlights - Sheraton Niagara Falls

    We stayed in a king room on the 5th floor that looked out at the Seneca Casino.

    Mentioned in 8 reviews

    Read more highlights

    Sterling Inn and Spa

    Sterling Inn and Spa

    (152 reviews)

    $$

    Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

    A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

    The Giacomo, Ascend Hotel Collection - Comfortable king bed

    The Giacomo, Ascend Hotel Collection

    (130 reviews)

    $$

    We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

    Love love love this Hotel!! I highly recommend you stay here when visiting Niagara Falls USA. The…read morestaff were extremely helpful friendly and knowledgeable! My room was very clean spacious and the view of the falls was breathtaking!! I was able to see the fireworks from my bedroom window and the Canadian side. The history and architecture of the building was incredible!! Walking distance to everything!! A step back into history!! You will not be disappointed!!

    Comfort Inn & Suites Niagara Falls Blvd USA - The back seen from Home Depot

    Comfort Inn & Suites Niagara Falls Blvd USA

    (23 reviews)

    My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

    My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

    DoubleTree by Hilton Hotel Niagara Falls New York - Guest room

    DoubleTree by Hilton Hotel Niagara Falls New York

    (91 reviews)

    $$$

    We decided to spend our anniversary at the Double tree Niagara Falls. The check in was pretty easy…read morethey are all very friendly and inviting. We went to our room and the view was wonderful from all views. We went down to dinner and enjoyed a delicious dinner. Becky was the hostess and she was very friendly . The service is always outstanding and Damien was wonderful as our server. Great service from check in to check out. Glad we came we will be back . Looking forward to the Mother days brunch .

    After taking a train all day from NYC in June 2025 to Buffalo, rented a car, and drove across the…read moreborder to our hotel room in Canada, which was busy with an emergency response team in the lobby. Turns out the place we were booked in became residence to fire victims hundreds of miles away, so our reservation was cancelled. We went to dinner and while the family ate, I was calling and trying to book a room in Canada, with no luck. Many other hotels were also housing fire victims and so we were a handful of tourists displaced. Luckily, this Doubletree had availability at a decent last minute rate. It was still more than what we were paying for a two bedroom unit across the border in Canada, but at that point we were very exhausted from a days travel and couldn't wait to settle down and relax. It had been awhile since last staying at a Doubletree, so what came to mind when we checked in? Cookies! Got one for each of us and happily went to bed the first night. All rooms were pretty spacious and comfortable. Hotel was walking distance to Niagara State Park but we still ended up driving for convenience. We actually crossed the border everyday to hit the itinerary we laid out beforehand and it was better since there weren't many restaurant options on the US side.

    Niagara Falls Marriott Fallsview Hotel & Spa - Niagra Falls

    Niagara Falls Marriott Fallsview Hotel & Spa

    (379 reviews)

    $$$

    Staying at the Marriott Hotel & Spa on Fallsview Avenue was an unforgettable experience! The moment…read moreI walked into my room, I was blown away by the most incredible view of Niagara Falls right outside my window. It's not just a "room with a view"--it's the view that you see all over social media, but even more breathtaking in person. From sunrise mist to the illuminated falls at night, I had front-row seats to one of the world's greatest natural wonders without even leaving my room. Late summertime is the best time to visit. Slightly cooler temperatures, less people and fireworks every night. The hotel itself was comfortable and the staff were warm and professional. The spa added an extra touch of luxury, making it the perfect balance of relaxation and excitement. If you're visiting Niagara Falls and want the best view possible, this is the place to stay. Worth every penny!

    Stay : May 2026…read more Pros Honest Review The lobby area is beautiful, with a great space for food and a bar; The food quality is good in lobby area. The spa is nice, offering a relaxing atmosphere. There is a beautiful Falls view in upper level superior rooms. Hotel Pool stay open to 11 at night. This hotel is close to many food spots, which are walking distance. They have good food at the buffet too in hotel. Cons Defintely not four star as advertised. More like a three star. Upon arrival, there's no welcome drink or immediate help; you have to handle everything yourself with lugguage. which can be hard for those who need extra assistance.They do have a bell hop but very limited . Upon arrival and departure there was one person. The carpet area in lobby and rooms need shampooing badly. Rooms have beautiful views on upper levels , but outdated. The front desk service was mixed; one staff member was excellent, but another rushed me, which is not acceptable when guests are paying their money. The spa charges an additional fee to use Oasis pools/ Jacuzzi; which is unusual for most spas, since they typically include it with the massage services. This additional fee still feels like a drawback. FYI -There are not actually pools in the spa area just jacuzzi and cold plunge, sauna etc. While the pool staff was great, with Kevin standing out, and Beth at the spa being exceptional the pool area is outdated. The ceiling is peeling and looks like a YMCA pool area. In addition , my massage at spa was okay. But no timer was used to ensure guest are receiving their full time paid for. I know I did not receive full time. All spas I have visited , use a timer to make sure you get your full time.

    Seneca Niagara Resort & Casino - Hotel Room

    Seneca Niagara Resort & Casino

    (485 reviews)

    We spent one night here - Boyfriend booked the room this time, and I had no idea he had selected a…read moresuite with jacuzzi, which was a nice surprise! Beautiful view from our suite. I've never smoked, so I notice cigarette smells easily, and wasn't bothered by it in our room. It *did* reek of cigarette in the lobby and around the casino however. Unpleasant. The bathroom was amazing with a large shower. Very spacious. Room key was needed to access the elevator and your floor, which was great (*cough* The canadian side Doubletree needs this right now *cough*) The US side of Niagara Falls is super sketchy and just for that I wouldn't be in a hurry to return - I also have no interest in casinos so there's not much for me to do here. Staff was polite. Overall I would stay here if I was on that side of the border.

    From a hotel perspective, Seneca Niagara has the potential of being a five star destination. This…read moreis our third time staying at this hotel, and things have certainly gotten better since they first opened, but they have not yet achieved the excellence that I expected. The physical structure is very well designed. The hallways and rooms are magnificent. Heavy doors, cash safe in the room, adequate closet space, tastefully decorated with a Native American theme that pays homage to the elements of nature. The building materials used are such that you don't hear noise from adjacent rooms. There is plenty of parking and an inexpensive valet service if you don't care to look for your own space. The front desk staff are well trained and helpful and efficient. Their WiFi is fast with sufficient bandwidth that I was able to get some work done, sending and receiving large files without a problem. The rooms are nicely climate controlled, the shower is spacious with immediate hot water and the pressure is very good. The bed is comfortable, with good quality linens and blankets and firm mattresses. The housekeeping staff are thorough. The elevators move efficiently. They have tight security throughout the premises. All of the above is what they do right. I tried for two days to book a foot massage at the spa. No one answers that extension, so I'm not even sure if their spa has anyone assigned to answer the phones. The front desk - which also doesn't answer their phones so I had to physically go to the lobby - told me to just keep trying which I did without success. One of the reasons we booked at this hotel was because the website talks about their massages. Disappointing. There was no working electrical outlet next to the bed. The outlet that was part of the working lamp was dead. I had to pull my mattress away from the wall to find a working wall socket. There are electrical outlets over by the desk. The restaurants associated with this hotel are just fine. Three Sisters in the lobby has a very nice Buffet breakfast with excellent sausage. Everything else on that buffet is more than adequate. The wait staff do their best to keep your coffee cups filled and to bring you your check and even if things take a little longer than one would expect, we have no complaints about Three Sisters. The Western Door is a wonderful restaurant and we come here frequently and independently of the casino or the hotel for fine meals and properly mixed drinks. There are many little things that this beautiful hotel could do and should do to earn a fourth or fifth star, but perhaps their occupancy rate satisfies their balance sheet so they have no motivation to bring it to the next level.

    Sheraton Niagara Falls - hotels - Updated June 2026

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