Great hotel and friendly staff !! This hotel has a lot of great amenities, take advantage of it ! The hotel has cheap parking and is super close to the niagra falls state park , literally a 4 minutes walk ( 2 blocks ) . The hotel has a few restaurants ( TGIF, rainforest cafe, and Starbucks ) which is very convenient and there is also a casino right across the street . If you're thinking about visiting Niagra Falls , this is a great place to stay. read more

Our stay at Sheraton (opp Seneca casino) was really good, although we didn't have reservations, just walked in and got a room. The front desk staff was very welcoming specially Jon Bowie. We got a room at a good price and by paying $20 extra we got to go for the appetizers from 5 to 7 which included unlimited drinks and also breakfast. The rooms were very clean, there was a micro wave and a mini fridge. Good location for casino lovers. read more

Should've stayed on the Canadian side. Arcade is cool but you have to be with a parent to do anything. No breakfast except for the Starbucks $$$$. P.s. its sketchy read more

Sheraton Niagara Falls - Hotels Near Me - Niagara Falls, New York

It good small but good for a family of 4 the pool nice there a good Starbucks good customer service

Been back for the second time, and it's never been better! Andrew at the front desk provided a warm reception and was incredibly knowledge about the surrounding areas. Room was solid - a bit dated but super comfortable and clean. Access to the falls is good as well - just a few short blocks away. The rainforest cafe and arcade should provide plenty of distractions for the kiddos. The shower was amazing! Good pressure and felt like there was a good clean. Thanks again Andrew for moving things along so quickly and in such a friendly manner! read more

This hotel is well maintained and nicely decorated. The only drawback is the parking. It's uncovered and beside the hotel and while it's available, it's not very convenient. You have to valid each time you leave the premises, which means while out and about I have to be mindful of ticket placement. No real biggie right? read more

Do t stay here. Terrible customer service at the front desk. So extremely rude and disrespectful.

absolutely amazing experience!! Kharisma (front desk agent) was such a pleasure to talk to! the spa suite is an absolute must!! We will definitely come back here. the hotel has a Starbucks, rainforest cafe and a TGI Friday's so you don't have to go far which is a nice feature... there is also a walkway to the casino and it is a very close walk to the rainbow bridge which leads to Canada! parking was kind of a pain because you have to make sure you have your parking ticket validated and on you when you want to leave... the pool was crowded but that's expected.. the spa area was pretty cool just wish it wasnt wasnt near the busy entrance because it was a bit loud. Overall I would highly recommend staying here ! read more

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This hotel is close to everything, super clean, top to bottom, including the rooms. Hotel staff is friendly and courteous. Hotel is close to everything - a short walk to the falls, across the street from the casino and convention center. Validated parking, free wifi, fitness room. Both a TGI Fridays and Rainforest Cafe Restaurant on-site with breakfast available in TGI Fridays (not complimentary). My king bed was super comfortable with multiple pillows, both firm and soft. Mini-fridge, microwave, coffee maker, hair dryer, iron all standard amenities. TV has plenty of channels. Plenty of outlets for your electronics. Bathroom was an the small side, stand up shower unit only. Shampoo, conditioner, lotion, soap standard. Towels soft and large. Water pressure and temp. above average. Only issue I had was with my heating/AC unit, but other than that, the stay was very good. read more

I was excited to stay at this hotel, as this was my first time in Niagara Falls. The photos in the website showed a nice hotel based off the prices they were asking for. I really appreciated that they offered free parking however; I assume I still paid for it based off the high hotel price. Upon arrival, the staff is nice. We informed the service desk that we needed detergent as we needed to wash dirty items for our stay. They informed us that it was complimentary and that someone would bring it up to our room - that never happened. The hotel seemed nice when I first walked in with a decent sized pool, a shark tank overlooking the pool (although it seemed small, yikes) a fitness room with a few treadmills and elliptical, massage area with massage chairs, oxygen bar, Starbucks, TGIF and Rainforest Café. The elevator is full of posters promoting the massage room and our floor seemed dated. It definitely needed a fresh coat of paint. Our room had a funky smell when we walked in. It smelled as if our neighbors were smoking or if the previous guests smoked a lot. We complained about the smell of smoke however, nothing was resolved. It was most likely left at the hands of the person that was supposed to bring our detergent. The beds fitted sheet was almost undone, showing the bare mattress and the labels on the pillowcases. The room faced the back area of the hotel which has all the fans and facing the casino. Based on the price we paid, I expected to be facing something better. There was complimentary water in the fridge, which I thought was a nice touch. The room also came with a small microwave. The first night at our adventure, we had to eat at TGIF unfortunately. There were not too many restaurants in the NY side - I should have stayed in the Canada side of the Falls. For breakfast, we were informed that there was a nice breakfast restaurant not far from the hotel - our room did not have free breakfast, why did I stay here. I think this hotel has potential if they put a fresh coat of paint, rooms did not smell, and they offered free breakfast without getting an upgrade. The bad thing is, they know that tourist will stay there based off the proximity to the Falls. I wish I would have done my homework and stayed on the Canada side, as they seemed to get it. 1 star - close to the Falls 2 stars - friendly staff 3 stars - free parking read more

10/10 recommend. The pool was dead during the day. In the evening everyone spaced out well all families kind of took their own area. There's a cool fish tank by the pool. As well as one near rainforest. Rainforest & Starbucks are right inside the hotel. The beds were nice IMO. The arcade was kind of run down not worth it. My kids had such a great time we can't wait to come back. Our view from the room was the checkers which my kids loved. The staff was so friendly and helpful read more

I have never experienced worse customer service than I have with this hotel. For being a Marriott, they definitely did not live up to their customer service focused name. I reserved 4 rooms for my family and I, coming in from different states, to see the solar eclipse in April of 2024. My cancellation policy states that there was no deposit due at the time of booking and that I could cancel up to 1 day prior to arrival with no penalty. Too bad they don't actually care about that. I received an email from the hotel about a month after booking stating that I would be charged on June 1, 2023, a non-refundable amount of each night's room rate plus tax on each of the rooms booked and if I did not want to pay that then I could cancel my rooms. Now I see why - the rooms are currently going for $750 per night instead of the $115 I reserved them for. Of course they would LOVE for my family and I to pay almost a year in advance and if we couldn't stay, hey, that's free money to them and they can still turn around and sell those rooms for $750 each. Or if we cancel now, they can make more than 6 times the amount on each of the rooms. Makes sense for them, why would they care about us in the process?! After speaking with 5 different hotel representatives (Rachel - Rooms Controller, Cierra - Reservation Coordinator, Kristy - Front Office Manager, Daniel - PBX Operator and Alexandra), each one caring less than the one before about a cancelation policy that I reserved the rooms under, we will never stay at this hotel and I would advise you to do the same. They don't care about following policies that they set in place. They will change them on a whim when it means way more money in their pockets. We are a family of Lifetime Titanium, Platinum and Gold Elite members at Marriott hotels, so clearly we choose Marriott as often as possible, and have never been more disgusted with how we were treated. We will be sure to let everyone that we know to never stay here and will make sure that anyone looking for reviews, on any platform, is aware of how you treat your guests. read more

Stayed here Saturday night! Upon entering it felt very welcoming! The front desk clerk was very friendly and was able to answer any questions I had! The room that me and my friends stayed was was very clean and very comfortable! Whenever I come back to Niagara Falls New York I will definitely be staying here! read more

What a poor representation of the Sheraton brand. I'll start with the good: * Beds are perfectly firm with lots of fluffy pillows and heavy but breathable bedding. Fantastic! * Location is ideal for sightseeing as well as gaming. * Starbucks and TGIFridays are conveniently located on site * Pool and fitness center on site - though I did not actually go so I have no idea how good they are. Now for the NOT so good: * Paper-thin walls. Very noisy. * Dated and poorly maintained interior * Housekeeping does a very minimal job - place looks/smells/feels a little dirty * Insane that they only have elevators in the middle and zero staircase exits. The place is like a giant maze. My room was almost at the very end and to walk down the street outside of my room I had to walk all the way to the entrance inside then walk around the whole building. It's the only way in or out. Bizarre. * Slow elevators * Front desk staff dis-empowered to help guests, only management can even if they clearly made an error * False advertising that basically amounts to being charged double * Actually being charged twice and having to pretty much harass the management to credit back my card for the double charge. In fact, no telephone calls were answered or messages returned and finally I drove back down and went in in person after about a month of them holding my money hostage. I wouldn't stay here again for any amount of money. It's really awful. read more

Sheraton Niagara Falls - Hotels Near Me - Niagara Falls, New York

my wife and i stayed here and got married in the area and i must say from check in to check out the staff provided excellent service!!! Everyone from the front desk to house keeping was above great.......i would personally like to thank Mr. Courtney Newsome Sr. for his thoughtfully gifts of acknowledgment for me and my new bride. The hotel and staff fit perfectly with our magical moment!! read more

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I was so excited to stay at this hotel because it was rated as a 4 star hotel and it seemed to be in a great location and super close to the falls online. However once we arrived I was super underwhelmed with the property itself. It doesn't fit the 4 star rating. I will start with the good. Every single employee who worked there were amazing, very nice and informative. The lobby is nice and all the amenities they have had me and my kids very excited to stay. But once we got to our room is when the bad started. The room is DIRTY the walls had smears of something all over each wall. The bathroom had clumps of hair and looks like it hadn't even been cleaned. The beds seemed okay but I was a little hesitant after seeing everything else. The hallways were covered with trash, the elevator was dirty...you get the point. I get it. There are tons of people in and out of this hotel but come on. It was disgusting. Then, we decided to check out the pool. It seemed super cute, fun and nice but yet again, DIRTY. Clumps if hair floating in the pool the ground is covered in black grime, the smell of chlorine will knock you down. We received coupons with our stay for the hotels restaurants, Fridays and rainforest cafe. I decided to look up the menu and pricing online before we went and I am glad I did because they hike up the prices in a tourist area and they both had horrible reviews. Also Starbucks has a tourism charge and instead of a 2.50 coffee it's $4. So watch for that. Overall I'm disappointed and I always trusted Sheratons but not this one. read more

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I really enjoyed my stay at the Sheraton of Niagara Falls. It is a huge hotel with a great pool and fitness center. It is also located across the street from a very large casino and walking distance to the Niagara Falls. I stayed here this past fall and had a great experience with those at the front desk. There is a huge parking lot located adjacent to the building so parking is certainly not an issue. Additionally, there is a fully stocked (I know that is important) STARBUCKS located downstairs right off of the main lobby, a TGIFridays, and a jungle-themed restaurant. Great location. Great service. Everyone will be happy! MAKE NOTE: They are also one of the only hotels in the area that allow dogs! Trust me, I called at least 6 different large hotel chains and was turned away from all but this one! read more

Off-season for a conference the price here was right, and the parking was free - but too many random things were off during our stay that knocked one star off their rating after the other for me! After check-in, and hiking to the far depths of the hotel, neither of our keycards worked. Another keycard had to be reactivated again through our stay, despite being kept nowhere near credit cards -- after my travel buddy headed back to our room after hitting the pool. Like some others, the first morning there we had no hot water for showers. The second morning, we discovered that we had been put on the side of the building where construction on the hotel was going on, at the same time that we discovered that a door alarm in the hallway was malfunctioning. Lovely waking up early to this each morning! And then add in the thin walls on top of that. Cleaning was also not great - wrapper still on the bathroom floor, and a sock was made into the bottom of the bed, etc. We also didn't get any of the voucher stuff we were offered - I signed up for some kind of hotel rewards card, and was promised a voucher for the restaurant downstairs, but that never materialized and when asked about it, the front staff looked clueless. This was not what I've come to expect from a Sheraton! read more

This place looks nice on picture and the website but the actual hotel and rooms are terrible.. it's not worth the price at all! The carpet is so dirty.. the rooms are tiny and need a lot of updates!! I will never stay here again! When we checked in.. the front desk girl didn't even greet us and she looked at us like we were aliens.. after a long 8 hours drive, seeing her face and her attitude made me wanted to find another hotel immediately.. if I wasn't with a big group.. I would've change to a different hotel.. don't stay here.. read more

After finally landing in the Buffalo, NY airport and realizing we did not know how to get the hotel, we gave the front desk a call to see if they had any advice. Unfortunately, the only advice they could offer us was to take a $70 cab or a $50 shuttle. When we asked if they knew the route with public transportation, they informed us it was impossible. Impossible? This was simply untrue-- we found a way to pay $3.50 to take the public bus all the way to the hotel. This first interaction with them was unhelpful and kind of a let-down. Luckily, we were happy to find a clean, comfortable, and welcoming hotel once we arrived. The area around the hotel is relatively boring. There aren't many tourist attractions, but a beautiful view of Niagara Falls is only a 5 minute walk away. The front desk was also unhelpful when we asked about the various attractions the Falls has to offer. We ended up crossing Rainbow Bridge to get to the Canadian side of the Falls (a 10 minute walk), where there was plenty to do. Other than the poorly informed people at the front desk, this hotel was relatively cheap and comfortable, with a T.G.I. Friday's and a Starbucks connected to the lobby. It's a great place to stay if you are looking to save money while still enjoying the perks that the Canadian side of Niagara Falls has to offer. read more

Rooms are old and you can hear neighbor room activities. Since old some things might not work correctly - Our toilet was not flushing correctly. The elevators are slow and small, we needed to wait for the elevator for more than 5 min since we had elderly parent and the lift was full and busy. If you have wheel chair, try to get room in the top floor. read more

Way overpriced for the quality $190/night. This is the worst sheraton I've stayed at... The hallway was dark and muggy, there were dishes and trash outside the rooms from the previous night that weren't picked up-it was 11am already when I walked and saw the same stuff. The bathroom exhaust wasn't working but everything woulda just been ok if I didn't find blood, yes blood! On the sheets! It was disgusting!!! read more

My boyfriend and I came here through a livingsocial deal and we had a great stay. The staff was very friendly and helpful and we had a number of great deals thrown at us through the livingsocial package (free dinner at TGI Fridays, free drinks at their happy hour reception, free breakfast). Our room was clean and comfortable, and I didn't mind looking at the casino across the street from my room. We also were able to walk to nearly everything in the area which I thought was great. Not sure if I would have stayed here without the livingsocial deal, but we definitely felt like we got our money's worth read more

Not exactly the standard of other Sheratons I've visited but a nice hotel. The front desk staff are hit and miss. I've encountered some that are very nice and the utmost professionals; and others, like the first person I encountered this time, who are clueless and rude. The hotel is older so there is a stale smell in the hallway and when you first enter the rooms. My room was clean and contained a microwave and refrigerator. The hotel seems to be in transition as it had definitely improved over the years (I come here once a year). The location is excellent: short walk to Canada or the US falls. And if you like to gamble, the casino is across the street. read more

Location was great to access the falls. Hotel is sub standard for a Sheraton and is definitely -- DEFINITELY NOT worth the price -- let alone the extra "resort fee" you don't learn about until check in - for facility that is in no way "resort" worthy. Hallways are dated, dirty, odd smells. Rooms are no better than motels I've spent half as much to stay in. In summary way over priced for what you get. Will not be returning - much better options near by. read more

Close to the falls. We didn't eat any of the restaurants in the building except we grabbed a coffee from Starbucks which is in the same building as well. Very easy to access the bridge to Canada from the hotel as it was just a 10 minute walk. Hotel was okay. Definitely needs a facelift as some things seem outdated. However, the bed was comfortable and our room was spacious. No views of anything in the area. The bathroom is small with a standup shower. We enjoyed the Canadian side much better as there is more things to do over there. read more

What a wonderful place! Staff was friendly things were clean and the restaurants connected to the place were great too! Central location within walking distance to all the falls we will definitely return the building was a bit dated and the carpet in the room needed cleaned or replaced but that in no way changed my mind about the overall experience read more

I got off work at 10:30 from the hard rock cafe Its is jan 21 2020 22 degrees outside. I was sitting in the lobby waiting on the 50 bus to catch home. Not disturbing anyone. Racial profile at it worst one of the notso caring staff members decide to call security. I was told he was notified there was a uninvite guest in the lobby. My question is who and why and how was that determined. I guess a young black man with work clothing on shouldn't be in the lobby. I ask multiple time for a number to verify the policy and to file a complaint for racial profile. I was told there was not a number Night shift jan 21 is a racist shift. And I plan on following up with this process read more

Perfectly fine hotel. What you would expect from a Sheraton. It is attached to a TGI Friday and a Starbucks. Free Wifi. They offer a $12 breakfast buffet which wasn't bad. My main complaint was that what they had labeled maple syrup was NOT. As a Canadian I'm quite upset when I get table syrup and I'm expecting maple! ;) It's pretty basic, nothing special. Yogurt, cereal, granola, eggs, bacon, ham, oatmeal, grits. Oh yeah, and canned fruit. Ew. They offer a reception SPG members, which unfortunately I missed (checked in too late, and was leaving too early the next day), but it may be worth looking into if I go back. There wasn't much (any) of a view from my hotel, and there wasn't much (anything) in the area. It's a pretty depressed area. That being said, since I was only there for one night as a cross boarder shopper it did the job quite nicely. read more

Worst Sheraton I've ever been. I was initially told that all amenities were included in the initial price. And was later charged and additional amenities fees. Several people complained about the same missinformation at checkout. By the way. Amenities here are very poor. Toilet paper is rough and scarse. Shampoo bottles are tiny tiny. I'm sure my money would have been better somewhere else. read more

Unfortunately, this stay has been a bit of a let down. The rooms are decent inside, but the rest of the hotel is a little run down. Rooms are in the expensive side for what you get. A positive about the rooms, very comfortable beds and pillows. My view of the dumpsters was amazing too. One positive is the free wifi, but the ole saying applies in this situation too. You get what you pay for. Wifi is terrible and continually drops signal. read more

We were celebrating our 5th wedding anniversary. Stayed 2 nights . Front desk staff were very courteous. Had a hiccup with our bank ..and hotel staff went above and beyond to work out payment ..room was bigger than expected .very clean . Went out for dinner and came back to find a card congratulating us on our anniversary with a plate of truffles and bottle of wine . Overall an excellent experience. read more

After a miserable night in the disaster of a hotel we booked for this trip, we cancelled our rezzie and spent the rest of our vacation here. SUCH an excellent choice. Clean, comfortable, friendly service, pet friendly, and thanks to an awesome military rate...extremely affordable. Such a great experience that since this trip, we have only stayed at Sheratons. Indoor pool was a great addition, my wife was 7 months pregnant at the time and she loved being able to just relax and float around. She is very skeptical about the cleanliness of hotel pools but she had no problem with this one...it was in great condition and super clean. Room was super comfy as previously noted and had a really cool view of the Casino across the street. Had a decent dinner at the in hotel restaurant, but it looks like it's a TGI Friday's now....which is about what the place we ate at was. Easy walk to either the Falls park, the Casino, or anything else in the little downtown Falls area....super convenient location. While I think that if we ever make it back up to Niagara we will probably stay on the Canada side, I would highly recommend this hotel for a stay on the US side! read more

1/5 I would give it negative 10 stars if it was possible, for the following reasons: 1. This is NOT Sheraton operated - I am not sure why Sheraton entered into a license agreement to have their reputation damaged this way; someone at Sheraton please read this review and realize your brand is being abused; time to up the license fees or terminate the agreement or add a condition that the facility live up to your standard. 2. Filthy, filthy and filthy - yes it was. I actually booked three nights and left after spending two nights, fully understanding that I am not getting my $300 back; yes one less night at this place was worth more than $300 for me. I am just glad that I did not get any weird bug bites during my stay. 3. Lack of service - COVID-19 must have been the best thing that happened to them, because guess what? No room service, no cleaning service and shortage of staff (a crew member literally put on the pillow cases as we were standing in the room at 4:15PM - check in was at 4PM) can ALL be somehow miraculously explained by COVID-19. 4. Lack of everything that you would expect from a hotel stay - no slippers, no I Phone charger (in lieu of which there was a CD player - yes, a CD PLAYER, which was very very dusty), no cotton pads, no complimentary water on a daily basis. 5. Noisy - our suite was literally five steps away from the three elevators. Are they even allowed to keep rooms that close to the elevators? Oh and the cherry on top - it turns out that the loud music (like the sort you would expect from your college frat neighbor who just would not stop partying) that kept us up was actually coming from the HOTEL speakers that someone of a brilliant mind decided to install right below a guest room. Yes really. Bottom line - I stayed at a Holiday Inn in Delaware and had a better experience and spent a LOT less money. I've been to hotels in the US, London, Amsterdam and parts of Asia and this one really is the WORST experience I've ever had. read more

Stayed at the Sheraton since the casino hotel was booked and the good mostly out weighed the bad. Good: nice lobby Newly remodeled rooms Good size rooms Bathroom was spotless Bad: No hot water-not just us heard others complain at the front desk Parking should be a ramp not a huge lot that you have to trek across Overall I am not sure if this location lives up the Sheraton name. Definitely nicer rooms than any Marriott we have stayed in though. I would still recommend it to people staying on the U.S. side but don't expect a usual Sheraton or a hot shower. read more

Recently spent 4 nights at the Sheraton for a work function not to far from the hotel. Overall , I was impressed with the service and attention to detail that the staff offered. Kalena who is the AFOM was eager to assist with making sure all packages were delivered and my total experience exceeded my expectations. Ryan the supervisors attention to detail was impressive. He remember speaking to me on the phone a week or so ago and was able to upgrade my room since I am a platinum premier elite Marriott member. With this Big League level service , I will be sure to stay here at my annual work event. In fact , I will look forward to seeing these nice people of the Sheraton Niagara Falls. read more

Great hotel near the casini that I visited for a wedding. The rooms were big and comfortable making it a great stay for a visit to the falls area. Parking was a pain in the area but you can get yours validated in their private lot right off the hotel. Check out early, leave your car and walk over to the casino for a bit of gaming and brunch. read more

Pretty old design as for such loud name. Cleanliness as 2star hotels usually have. Rooms are stinky. Halls have dimmed lights. All restaurants are outdated. Too much bleach smell in jacuzzi and pool.. it almost gets your eyes crying. I was disappointed with this "Sheraton". Don't buy what their pictures offer! read more

I know it's Covid but Covid it's over this hotel no maid service, no good places to eat. The bring towels in and put them on your chair but they won't make your bed do you have to ask for clean towels and clean sheets bull crap. Even the Rain Forest restaurants way under staff Covid over people need to get back to work. Niagara Falls was beautiful a lot of people hear everybody walking around no mask nobody wants to work. read more

The Sheraton is a basic hotel if your expectations remain realistic and modest. We came on a $99 livingsocial deal so the value was great, otherwise we wouldn't be here! Let's start with the positives: - staff were helpful and friendly - Starbucks in the lobby - mattresses were in good shape - overall cleanliness of rooms was good - casino across the street - close proximity to the Falls - free Wi-fi that's reliable And the letdowns: - no soundproofing in the walls so you hear your neighbours & the outside snowplow (arghh!) - bed skirt had some black marks - 1 single pubic hair was found on bedsheet (not mine..nor gf's) - nearby restaurants were closed early so we were stuck with eating at the crappy TGI Friday's - view was of the big casino across the street (but I wasn't expecting much more) Despite the negatives, my stay was without much complaint. However if you travel like a diva I'd suggest you stay away. But if you keep your expectations low and you'll be just fine. read more