I wasn't happy with a paint that I bought and how it performed so I called up the store. Spoke to…read moreTrey and him, Raymond and Joseph took care of me with a lot of patience very friendly and the replacement paint was 100% better so I just wanted to appreciate the staff for their customer service

The staff at the Hayward store are very helpful & knowledgeable. I brought in a color to match…read morefrom another paint store, and Charles was so patient trying multiple times to get the right color mix. The match turned out great thanks to Charles creativity and persistence. Thank you Charles and assistant manager Raymond.

My company has a house account with SW and we are closest to this location…read more Unfortunately, they drop the ball nearly every time with communication when calling in orders. Today, I called in and was placed on hold ' for a second', which turned into over 10 minutes. I called back and finally got someone on the line who was helping with my order. He went to check on product and then...disappeared for over 10 minutes. I called on my other phone (while still on hold with phone 1) and someone picked up, said the guy who was helping me was assisting an in-store customer and I then ask the guy I'm talking to to help me. Rather than help, he abruptly put me on hold. 5 minutes later my call on phone 1 was hung up on by SW. 9 minutes later the guy who was originally helping me came back on the line to tell me they couldn't fulfill my order. A half hour on the phone wasted. I strongly advise utilizing the Hayward location. Hayward offers friendlier, more competent service

CARLOS- The Store Manager; Is very helpful & very knowledgeable & Very Nice !!…read more I went in to get a special color for our kitchen cabinets & he was AWESOME

Your service & kindness are greatly appreciated. I came in with my granddaughter for a project…read more.. was a little upset but left with a grin on her face after sales associate KM - Alampkins (sp) gave us a great deal. I was also looking for a place to recycle a few left over cans of paint & I was able to do it there too... Again, a pleasant experience. Thank you very much, Anna

I called about their masks because of the wild fires, Angelo picked up and even though they ran out…read moreof the free masks which was a little disappointing the interaction was very positive. This man provided AMAZING customer service and we ended the call on a positive note. And he has a radio voice lol I'll probably go and buy paint supplies from them from now on because of this interaction.

Enrique did a wonderful job walking us through paint samples, shades, finishes, types of paint. I…read morehighly recommend checking this place out for your next house project!

Walking into a paint store can be overwhelming with all the merchandise choices, etc. but having…read moreknowledgeable well trained, and helpful staff makes all the difference in the world! We've worked with Enrique, and he is a true professional and guided us in the choice selection of paint and he was able to match almost 100% Paint that we had previously purchased from Kelly Moore. The store is super organized and merchandised well and the staff friendly with plenty of parking! Make this your number one paint store you won't regret it.

The sales person couldn't care less if I was there or not. They were communicating when I asked him…read morequestions. I have to know there was a sale going on, but you wouldn't know it from inside that store. There were no posters about the sale or anything unlike all the other locations I've been to. I asked if they were doing the promotion and was told yes. But I shouldn't have to beg to get the discount. What's worse: there are no prices on anything! You have to ask a sales person to get the price on even the smallest items. What kind of store does that? Is the price determined by how much he likes me? What I'm wearing? How rich I look? It's ridiculous. I ordered multiple sample size paint and one of them was mixed incorrectly. Skip this location.

THE BEST PAINT STORE…read more I was looking for paint since I was remodeling my house and wanted a more long lasting quality paint. The bald guy that was helping me was so informative. He was so helpful with my swatches for the interior of my house and even helped me choose the best finishing. The paint was ready within minutes and he helped me bring it to the car which I appreciated since it was so heavy. They have everything from brushes, wood stains, tape etc. to help with the process of painting. I also really like how all their products are really high quality. Definitely will back for future home renovations!!

Dropped in to get some paint and received some great advice on types of paint to use for my…read moreproject. Will definitely return based on quality of paint and customer service.

Needed some touch up paint which they made but only in a gallon can. I would have liked a quart…read morebut they don't do that anymore . They had everything I needed so I'm glad they are here.

I have used their paint for years because it is very high quality and long lasting. In addition, I…read morehave always received great service at their Hayward store.

Best customer service ever. Lex is extremely helpful. Purchased all the paint needed for my project…read morefrom them. Very happy with the outcome.

They have a large selection of Benjamin Moore paint and expertise to give you good advice on which…read moretype to use for what purpose. And parking is convenient. And the staff is friendly.

Was able to drop off leftover paint for recycling free of charge. Store clerk came out to assist us…read morewith drop off from our vehicle.