Sprockets did a wonderful job printing the names and applying patches to our Los Gatos Little…read moreLeague Baseball jerseys. They took great care to ensure everything was current and had a fast turn around time.

Nice little store with a lot to look at. Customer service was wonderful. Katy helped me out. Her…read moresmile and kindness will definitely bring me back to the store. Sprockets Silicon Valley is lucky to have Katy as an employee. 10

Imagine 6 days till Christmas you've been working 12 hr shifts since Nov and no days off ... the…read morelast thing you want to do is go to the mall .. it's Friday and you have to based on your schedule!!! You walk the mall in and out of stores nothing catching your attention you see LIDS and think well let's give it a shot .. you walk in and are greeted right away a smiling face but it's genuine!! A young lady walking and talking with guests tending to multiple shoppers .. you wait your turn you ask about the NHL jerseys and how they fit ... you ask for sizes and unfortunately they don't have what you need BUT the young lady says !!!! Wait let me check another store (you don't really want to go to another mall ) she runs out of the store and across to their sister store (I didn't know they were sisters) she runs back to get you to walk you across and says "They have exactly what you need " I'm thrilled " she introduces the sales associate and says it was a pleasure helping you !!! She gives her sale away and walks back to her store !!! What amazing customer service it was nice and genuine and I still received the sale and saved 100 bucks amazing !!! Sherri you are amazing and I'm very thankful for your kindness and great customer service I wish you a lifetime of success in all your roles as you are great and work well with customers it was heartfelt and you have a customer from now on Thank you thank you thank you

Blue and Shari were super nice and welcoming! They were also very accomodating when it come to…read moregetting hats embroidered! The process was very clear and they made sure my hats came out the way I wanted. I enjoyed coming in and will be back to peep future hat selections!

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I was trying to put together a folding kick scooter a friend's son had gotten for Christmas when a…read morespring shot out from somewhere. There was no mention of a spring in the manual; nor could I find anything remotely relevant on YouTube. A friend who owns a skateboard shop suggested talking to John at NC board shop. I was sure glad I did. John spent a good 20 minutes figuring out what the part did and getting it back into place. I was so grateful I bought my friend's son a gift certificate - maybe he'll become an NC board shop regular. TL;DR, great service from a really knowledgeable merchant.

Very cool skateboard shop! I came in to buy a complete…read moreskateboard for my Grandson. The person that helped me out was extremely knowledgeable and very helpful, he was able to guide me through the inns and out of selecting a board that would not only be age appropriate but something that he could also grow into and would last long enough with quality parts "without having to buy the top of the line equipment or for that matter buying something that was crap" I settled on a thrasher board with 53 mm wheels and ABCE9 bearings along with NC Boardshop trucks and finished the underside with the Santa Cruz screaming hand and a bones dinosaur sticker. Cuz that's how I roll "get it, roll?" The shop not only carries everything you need to build a board the also sell protection gear, shoes, socks, pants, and shirts as well as sunglasses and even Christmas ornaments, " which I bought, laugh out loud" Total price for the board was $129 which honestly after doing some interweb research is a pretty good deal for a quality skateboard. Overall experience was great and the customer service was fantastic. I highly recommend them if you're looking to buy a board for yourself or your loved ones.

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always…read morehave great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome!

Your website and representatives on the phone don't make people searching for woman fitted items…read morevery welcome. Your the only store carrying the brand I desire within an hour drive and I can't even confirm if you carry a full line of product. The guy who picked up the phone couldn't handle questioning about the clothes you sell because they are for women, weird.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!