My husband and I recently had our one-year wedding anniversary at The Inn at the Benicia Bay. It…read morewas a party of 60 people. We booked the courtyard side for our venue and reserved all seven hotel rooms for our guests. The experience was wonderful from start to finish. The entire team at the Inn was exceptional. The owner and staff were communicative, flexible, and supportive, making the event planning smooth and organized. I also enjoyed working with the local vendors the Inn suggested - their recommended suppliers for desserts, rentals, and photography were all great local businesses. They are a team that truly feels like a partner. We enjoyed our experiences working with them, and we hope you will too!

I love this place! The food is always amazing and the owner and staff are all friendly and…read moreinviting. They will have occasional events like wine tasting which is always really fun.

FIVE STARS for Darlene at the front desk for keeping it all going on Sunday morning Oct. 27, 2019…read more Working alone, she somehow made us all really feel like it was "a Great Day at the Best Western Benicia!" as we staggered into the lobby in various shell-shocked states of anxiety after being awakened at 4 AM with a unexpected Mandatory Evacuation order from the Kincade fires. And that was during the Carquinez Bridge Fire and the PGE outages. Oh my. Throughout it all, Darlene seamlessly shifted from guest to computer to phone to radio, reassuring us all that our day was about to improve. And kept the coffee fresh and hot, keeping her sunny, cheerful disposition the entire time. I've stayed here before and Darlene has always been superlative, however last Sunday deserves recognition. I sincerely hope the Best Western Corporation realizes what a gem they have in her.

Used to be a very nice place to stay was there a couple of months ago the real smell like dog and…read moredown here elderly manager seems like she went out of her way to be extremely rude. There's a different clientele there now as well. There was a huge arrest there the other day used to have friends and family stay there never again apparently there's mold in the rooms. I've got a problem with the windows. AC drainsleaks underneath the sink as well are you reasonable but funky

Outdated. Lipstick on a pig this place. Nice staff but the rooms need updating. Not even glass…read morecups or a coffee maker in the room. The hallways and rooms smell very stuffy. The breakfast area is decent but I can only go 2 stars. Invest some money into the rooms for the love of god

I'm staying here at this location in Benicia cause I couldn't find a closer in location to the Bay…read moreArea, like Walnut Creek or Oakland or somewhere like that. This location seems like a former "other" hotel from the older design. Holiday Inn Express then turn it into one of theirs. The parking is weird here, you have to use the underground parking and the spots are kinda tight. Lucky for me my friend has a handicapped parking placard that we used to get good parking. Check in was fine and I got my IHG rewards points posted. My room was fine, everything worked. Maybe not the best IHG room I've stayed but serviceable. WiFi worked as that's important when working from the room. Breakfast was the usual Holiday In Express breakfast offerings. I love those cinnamon rolls! I made a sausage patty and cheese English muffin breakfast sandwich, yeah sort of like a sausage McMuffin! Tasty! Now, I have to look for a place for dinner nearby. Maybe Chinese take out!

Room: Beach Primrose, 3rd floor. (I wish more people…read moreidentified their room.) I stayed here last year for a long weekend. I love this hotel, but it's not without its quirks. I gave it as many as four stars because everything was clean and I love the character, including the marginally-dilapidated atmosphere, the ancient "lift" (can't really call it an elevator). If you want a slick, polished experience, choose a different lodging. Maybe the "Inn at Benicia Bay" down the street; I had breakfast there one morning and it looked very posh. But if you want a piece of history, I am passionate about the Union Hotel. Things to note before you take it on: The management is notoriously hard to get in touch with before your stay. While you're here, there's someone at the desk during the day within limited hours. But don't expect any contact or action at night. Don't expect calls back. Their late-check-in process was a little nebulous in terms of explanation before the fact, but worked out really well. I came up with adult children and needed an extra bed, but never got any closure on my requests. Not to worry, there were a couple of rollaways in the corner of the hallway with the housekeeping materials so everything worked out well. We tried the jacuzzi tub, and although it started up OK, we immediately regretted it because it sounded like you were right next to a 747 taking off. Then we discovered it wouldn't shut off! I called the after-hours number but didn't get a response. Finally we found a GFI outlet opposite the sink and if we tripped it with the Test button, it shut off the Jacuzzi! That was the only real problem we had. The room was nice and roomy, and even though it was one of cheapest rooms, it had a nice couch and coffee table for meals and activities. Great view from the 3rd floor overlooking the side street and the bay over to the side. The bed is so plush in the Beach Primrose (as of 2025), they have a little stepstool at the foot for you to climb up. If you're marginally athletic you can hop up on it from the side. All in all, very comfy. The town is great. Lots of good food, including the bar/restaurant on the ground floor. Doordash and Ubers available in town, too. Very restful weekend. Read the history on a section of their web site and other accounts of Benicia and Vallejo. Amazing stories, including the fact that it was the site of the State Capitol for a year or so. Lots of ghosts in this town, including in this hotel. You can feel her in the walls and halls. I'm coming back soon to get to know it more.

Originally established as a railroad saloon and boarding house in 1879, the Union Hotel is one of…read moreSonoma County's truly iconic spots, where history surrounds you the moment you step inside. Sitting at the bar, I couldn't help but imagine the hardworking railroad crews resting their weary heads here long ago, alongside the glamorous, lively parties that once filled the space. Knowing it's recognized as part of the Occidental Historic District only adds to the magic. Very worth a stop to wet your whistle at the historic Union Hotel Saloon. The sweet bartender even gave us a complimentary tour of the public areas.

I eat here often. The food is consistently good! I adore the staff and the locals are…read moreentertaining. They have been coming here for years! And it's wonderful to hear stories and feel the warmth from the patrons. Gabby is amazing! The wine selection is vast and Gabby always selects the best wine pairing for your meal. I cannot say enough good things about this special restaurant. Thank you Gabby and Team!

While we thoroughly appreciated the stained glass windows, rustic charm, and history of the…read morebuilding itself, the overall impression the lack of service help available provided was insufficient. Our server was doing her best on her own for the entire establishment and we respected her situation. The Gabby's Jolt was merely strong and seemed to be missing ingredients listed on the menu. We had ordered the stuffed mushrooms appetizer which was tasty, the filet mignon entree and halibut entree ( of which we told the server we'd like to have a glass of white wine to accompany it but had to wait until the entree was nearly cold to receive it). We ate two servings of bread an do bitter while we waited for the entrees. The filet was tender and seasoned well in addition to being cooked a bit over medium, had a large portion of spinach and mashed potatoes, and came with the same red wine reduction sauce as the mushrooms which we found a bit odd. The minutely seasoned halibut has to have been the tiniest piece of fish we've ever seen served and only had six small potato quarters and like 6-7 stalks of asparagus with it. Overall, we ate everything because of the small halibut entree, but will most likely not return. I suggest the owners have more than one server on a Friday night, For everyone's sake.

I have never stayed there because no one has ever answered the phone. That place must be a front…read more So in terms of staying that's never happened. But customer service -5.

This is a nice motel. Quiet and peaceful. Sweet little lady who runs it. But it's not a nightly…read moremotel anymore. She rents by the week and month only. If she doesn't get to the phone she calls you back. This place is very clean and pleasant.

I don't think I have stayed at a Hampton Inn before but if the other ones are like this one, I…read morewould love to stay there every time!! Welcome was good. Reception desk staff was nice and courteous. Room was wonderful. They have toiletries in case you forget. Pool view from the room was awesome. The spa and pool is awesome. Breakfast was great. They also have breakfast bags in case you can't make it to breakfast. So thoughtful and nice! Absolutely loved this place and perhaps next time we are at six flags we would love to be back here.

Rated 3.5 Just…read morereturned from a family vacation to Six Flags, for which we stayed at this nice establishment. Overall the experience was good and we may choose to stay here again. Checking in was easy and the front desk staff was very friendly! We were arriving late night on Friday so I had called that day for them to leave a note on my reservation. We noticed their small store next to the front desk with food, drink, and personal care items available and thought the selection was well done (I didn't buy anything from it so cannot comment on the prices). The room was clean and tucked in the back by the parking lot. We were actually able to see both the theme park coasters and our car from our room. Score! Unfortunately, this is where they lose points for me. The options of what to watch on the TV were meh with bad channels and half of them losing signal. The Wifi was spotty and slow, but useable. The bed was soooo hard that I tossed and turned both nights and ended up with a sore back and neck. The other members of my party did too, one of which was sleeping on the sofa bed and commented it wasn't so comfortable either. This is obviously a personal preference, but it is a big deal for someone about to go enjoy the day at a theme park! The walls are thin, being able to hear people pretty clearly in their rooms as you walk through the halls ( *.* ) and when in your room, but we didn't have actual issues that stemmed from this. We ate from their breakfast spread both days we were there. They offered several juices, coffee, premade omelets, sausage rounds, potatoes, muffins, scones, bagels, toast, oatmeal, cereal with regular and almond milk, yogurt, hard boiled eggs, and two waffle machines with vanilla or red velvet batter. The food was meh lacking in flavor, but it also wasn't the worst we have had so we were happy it was included in the price to stay. On a side note, Dutch Bros is a literal 1 minute walk from the entrance of the hotel! Blessedly they had a shuttle that ran all day from Six Flags to the hotel which saved us $50 in parking. We had to call when we were ready to be picked up and they were there within just a few minutes. We decided to swim and enjoy the hot tub after our day at the park. It was fairly full of people and one of the cabana mattress covers was ripped up making it unusable, but the experience was fine. There were towels available by the door and the outside pool was heated, but still cool enough for enjoyment. The hot tub helped our sore muscles, but the jets aren't really usable on your body as they are way too strong. Ultimately, if the beds were softer and the breakfast a little better we would have no hesitation returning next time we wanted to go to Six Flags. We may try another hotel next time since those are important, but we wouldn't say no to staying here again. Thanks for the friendly service and clean hotel!

This is a beautiful venue! I stopped by here with a friend to try their brunch and check out the…read moregrounds. Brunch opens at 10am. They take reservations online but walk-ins too. The server told us they operate out of a food truck. So the menu is limited. But what they make is really good! We ordered the lemonade, chicken and waffles, huevos rancheros divorciados, and the strawberry champagne sherbet. Service was very prompt! The actual menu in-person had a couple items that aren't on the sample menu including a couple more dessert options like fig ice cream. We really liked everything we tried! The portions were pretty good. If coming here for food I'd recommend getting here early since food trucks have limited capacity. You're welcome to stroll around the property both the flower farm and the inn side before or after your meal. The parking situation is a gravel lot. So it may not be the most handicap accessible place. We had a lot of fun stopping by Park Winters. They were setting up for a wedding so the inn side would have been closed for the event starting at 1pm. The check also came with a small map of the property for you to keep. This was very helpful in exploring the property. The only caveat is this is the countryside. Wear long pants or be prepared with insect repellent! Even at 10am in the summer my legs were bitten by mosquitoes. (Type O blood. Mosquito magnet here.) I'd like if they burned some citronella candles to help with mosquitoes. The rest of the dining venue was so thoughtfully designed including timed misters (like at theme parks) to help keep the area cool. Definitely check it out if you're curious or in the area.

Mother's Day brunch: The menu was very small, ran out of multiple items, and, again, it was very…read moresmall; service was all over the place. They comped the meal, and we didn't ask for it; we only wanted to split the check, which was a policy that was never discussed, but their system could do it. So they decided to comp the check, given the many issues. Then the manager calls me after we leave, leaves a message, and says, very passively aggressive, "We comped your meal, but you did not leave the server a tip." Servers live off tips. But don't worry, we took care of her tip. Have a good day." Umm, excuse me? I was a server for over 7 years. First of all, I wouldn't expect a tip after the establishment that failed me by not ensuring they had adequate kitchen supplies to keep a Mother's Day up and running. Additionally, I would have added more staff to the day, which would of course be very busy. And lastly, how are we tipped when you comped the bill and walked away, and nobody had cash? We did not ask for the bill to be comped. So for future reference, dear John I don't recommend calling your customers and bullying them over voicemail. You're the problem, not us.

As soon as my wife got in the bathroom to shower I hear her scream then she runs out of the…read morebathroom mortified and speechless. I go in the bathroom to investigate, and find a cockroach as big as my hand just wiggling around on the shower curtain. As my wife puts some clothes on pleading to leave this place, I make my way to the office where I find it impossible to get a hold of anyone. I'm ringing the bell, dinging the door, yelling "HELLO?!" .... NOTHING. Literally TEN minutes of this with NO help. I had to track down the housekeeper and show her a picture and ask her "is this normal here?!" Catherine the housekeeper came to our rescue but had to spray bug spray all over the bathroom to catch the bug, which is when the desk clerk who was "NOT a manager" finally came out of the office . When i mentioned a direct refund, he quickly offered to switch rooms, but retracted the offer once Catherine came out with the shower curtain wrapped up with the bug in it. "So you guys are good then right?" The desk clerk insisted. "No. I'm not. I would like a refund" I said. He quickly dismissed my request with a timid unfulfilled promise of an disclosed "substantial" discount for our troubles. My wife did NOT feel comfortable enough to use the bathroom for the remainder of the visit, and quite frankly neither was I. Also the desk clerk promised us once the room was clean post check out, our $100 deposit would be swiftly refunded into my account which has not happened yet either. Two nights=$180 Unreturned Deposit=$100 Discount=$0 If I could rate 0 stars I would.

Customer service is still (in 2024) as bad as described in the other negative reviews…read more I paid for this reservation in full ahead of time & the receptionist refused to allow me to checkin because I only had a passport for ID. Highly do not recommend. Very poor business acumen & understanding of identification standards.

Cozy and quiet, nice and close to the amusement park, bummer no buffet breakfast but otherwise niceread more

April, 17, 2026, 3pm : Hotel is nice from outside and restaurant, lobby and bar all nice, only…read morekicker is they were both closed ? No explanation to why? Disappointed and did not see closure on the website or would have booked elsewhere. The man at Reception desk was very friendly, smiley and helpful, give props to him! The lady there, couldn't crack a smile to save her life, Heard horror stories after I booked non-refundable room, glad my room had no bed bugs, as I read elsewhere. She gave us a keys to a room that was not cleaned? And charged my boyfriend's credit card for room again, and I had already pre-paid for room. My boyfriend checked in earlier than I, he then left to get snacks, came back to room to house keeping cleaning it and we were then informed the room was not cleaned until now? Miscommunication between desk and housekeeping, luckily the male receptionist helped figure that out. Room was nice and bed was comfortable. He was very accommodating to let my boyfriend watch the big screen TV at the closed bar for Giants game. Entrance Doors are locked at night, make sure to have your key to key in Main lobby doors