Had work done here on my car after an accident. The people were nice and my car looked repaired afterwards but months later when the cold season came in I started having leaks and mist/ mold started building up. I thought it must be something old cars start happening to. But when I took it to the dealer to inspect, they noted it looked like it's been in an accident before and that the body shop put the seals on incorrectly and didn't seal any holes and that there were too many areas for them to repair themselves. Ended up having to sell the car since it's been a couple years of it never crossing my mind it could be an auto body shop's fault. read more

They did good work on the bumper. However they had my car for a month and didn't repair the mirror!!

My experience with Showcase Auto Rebuild was unacceptable. The initial phone conversation was professional, but it took over a week and a half for the parts to arrive. I called to explain that I had an upcoming trip and would need another shop to complete the work faster. I was told parts had already been ordered and that canceling would result in a 25% restocking fee, so I agreed to proceed. When I arrived at the shop, I brought my mechanic to inspect the parts. During the inspection, my mechanic pointed out blemishes on the parts. The salesperson immediately became aggressive, told him to "put it down," and insisted forcefully that the parts were OEM quality and "perfectly fine." He then pressured me by repeatedly asking, "Do you want it or not?" The interaction escalated further when the salesperson made comments about my size, stood very close to me, spoke aggressively while gesturing with his hands, and behaved in a confrontational and intimidating manner. At that point, the salesperson told me to leave the property. The situation had escalated enough that the owner came out and told his employee to go inside. Due to this behavior, I stated that I no longer wished to do business there and requested a refund. While the owner was calmer, he still refused to issue a refund, even after I explained that I had initially come to take the parts but changed my mind solely because of how I was treated. I also made it clear I would not agree to a restocking fee under these circumstances. No refund was provided. Customers should never feel pressured or intimidated. I will update this review once there is a resolution. read more

WON SMALL CLAIMS JUDGEMENT! Took Showcase to small claims court. Ricky the owner lied through his teeth on most everything. I ended up winning a 10,000 dollar judgement against him. See photos for judgement info and copy of check. This is only 40% of what it is costing me to fix their screw-ups. Avoid these guys at all costs if you have a classic - esp. a corvette. His most prolific comment in court was "we are not corvette experts" - well then why did you represent yourself as one??!!! read more

Showcase Collision Specialists - Small Claims Judgment Check - they had to pay up! - Body Shops Near Me - Kirkland, Washington

I have had repairs done at Showcase twice now and both times they have been spectacular! They were extremely accommodating with a non-insurance repair, and were always communicative, timely, and eager to help both times around. Will always recommend them. read more

They were recommended by Mercedes Benz of Lynnwood. They took a look at my Van and said they would send me an estimate. I called them 4 times and each time was told that I'd have an estimate the next day or so. That was a month ago, still haven't received a call or email. Complete waste of my time, took the van to another body shop and got it repaired. You have to wonder what the after the sale customer service is going to be like. read more

Service was everything I could have hoped for. My truck was done on time and looked great after. Thank you!

My son hit the driver side quarter panel on a pillar and needed the Jeep Grand Cherokee back in two days for his trip to see his mom. They seemed genuinely sympathetic and said they would try but it may take an extra day, which we said we would have to accept bc he needed it fixed like right now due to time constraints. Well, they had it done in two days and it looked awesome. They matched the black paint perfectly. They weren't bothered by the rush request from us and were very professional. The price was reasonable too. I will go to them again if needed in the future. read more

I have used Showcase for the last 20 years. Mor than I would gave liked to . But each and every time they did exceptional work in a timely manner keeping me updated all with a smile . I would definitely recommend their services if you need your car repaired professionally. Thanks again. Tim read more

I have brought other cars to Showcase prior so went to them for a minor accident. I had some paint transfer and was concerned it was also scratched which could lead to rust. Tim inspected it and instead of charging me for a full paint job took some product and buffed it all off and sent me on way in less than 10 minutes. Thankful for this type of service and not trying to charge me for something that wasn't needed. read more

If you would like your vehicle repaired in a timely manner I suggest you find another body shop to do it. They will give you an estimated time that the repairs will take and it sounds picture perfect. Next thing you know you check back in after a week goes by and your vehicle still hasn't been touched. This has happened on a few of my vehicles. If you drive by their shop you will see that it is packed with cars and if you go by during the day they might have yours parked in the middle of the road with its hazards on. All in all they promise way too much and they can't even complete what is expected of a professional body shop. Poor service and poor performance. They're just taking on too much work and half a**ing things. read more

I've only taken my BMW's and Audi's to Showcase. Ive seen every type of car in their repair lot. The service is amazing. The quality of repairs restored my minor dings to perfect condition. Once had a more serious accident and they restored my car to as good as new. The team understands finishes, and how to restore your vehicle to pristine condition. I highly recommend them for quality, professionalism, and service. Don't go anywhere else. ( the company has been in biz for a long time and I've used them since the beginning) read more

I took my van here after an ice caused collision. I got three quotes and these guys gave the best quote with the most in-depth detailed info. All the quotes were within a couple hundred bucks so money wise it was about the same. They were able to start working on the van pretty quickly after ordering the factory parts. There was a bit of a setback when a window broke. They then went above and beyond to get the issue fixed up at no additional cost to me. The way that they as a team worked to first fix the car and then to deal with the setback was absolutely perfect. I would recommend these guys and would not hesitate to go back. Thanks a lot! read more

Was referred here by my insurance company. If it makes no difference to you, ALWAYS take an insurance referral because they are able to pay your body shop much faster. If you take it outside, the insurance company will probably take at least a week longer just to start repairs. In short, they were pretty good. The staff was always really nice and they kept my car longer than they had to and didn't charge me storage because I had a death in the family. Very courteous and professional. They failed, however, to properly notify me that the estimated completion date on repairs had moved back a few days (I had to call them the afternoon of the day they said it'd be done). They also tried to tell me when they gave me my car back that the "check engine" light that was on was maintenance related when I knew damn well it wasn't. Finally upon explaining to them that it was a throttle problem, they admitted it hadn't been rewired correctly and had to take it back for another day to correct it. Very professional but missing that extra "wow factor" you really need in a good body shop. read more

Unless insurance is paying the shop, don't go here. I had received payment from my insurance company in advance, and paid Showcase after the work was done. It took over 2 months to get may car back, and I had to pitch a fit to get it back at all. I was so relieved to have my car back I didn't bother to return to have them remove the overspray on my window glass, or to peel off the tint that was on the window they replaced. The quality of the work was good enough for me, but under the bright lights of another shop the repainted areas were visible to a trained eye. My real complaint was they made my car the lowest priority because they didn't think it would impact future business - they probably behave themselves when Insurance Companies are handling the repairs. Two factors that may mitigate this - this happened several years ago, so things could have changed for the better. Also, a lot of work was done, including the replacement of one subframe piece. The subframe issues were actually fixed in the first couple weeks - after that was fixed they put my car outside and let it sit. read more

Excellent Experience!! I had a problem with my hood and took it to a competitor nearby. The competitor said it would take about a week and cost 2x as much as I ended up paying! These guys will not rip you off! I brought the car in on Wednesday morning and got it back Friday morning! That was fast and the work was amazing. If you don't get a quote from these guys, especially if its your own money, you are just crazy! The best part, they washed the car and i mean they WASHED the car. It looked brand new! Very impressive business! read more

PROS: Great customer service Location Knowledgeable Friendly Excellent results Fast turn-around Convenience Funny motto - "We meet by accident " CONS: Parking SUMMARY: When our car was rear-ended, we scheduled an inspection with Showcase Collison. They gave a fair estimate, worked with our insurance, and reserved a rental car for us. They are super knowledgeable about how insurance works, what you'll pay, and what they'll bill to your insurance. Their staff is super friendly, accommodating, and very centered on making your experience terrific. I would highly recommend using Showcase Collision for any body work needed. They rock!!! read more

My daughter pretty much destroyed the passenger-side side view mirror on her 2017 Toyota Yaris iA recently and the whole unit needed to be replaced. I had found the parts online on eBay to save myself some money and then called Showcase for help with installing it and I was asked to bring the car and the parts in the next morning and I did. Ricky (the owner) was friendly and honest and installed it himself in under 30 minutes and I got back to my job on time. The charges were very reasonable and the job was well done. I would recommend Showcase to anyone based on the following: Clean job, Honesty, Reasonable pricing and Friendliness. read more

Guys, I work for an insurance company and I vouch for the work these guys do! Today will be the 2nd time that I will be using their services! I've tried other shops but the work, the service and the efficiency I get here, I've had no where! These guys are brilliant! Special shout out to Ricky for getting me in on a short notice! These guys are awesome! They make the process seamless... I didn't even have to call the rental company, they took care of all the minor details and made it super easy for me!! read more

After my Yukon was involved in a hit and run, I had a huge white crease along the side of my drivers door. Every day I had to look at it as I entered and exited, so once the insurance company gave me the go to have repairs, I quickly made my appointment with Showcase. They were referred to me by numerous people whose opinions I trust. My anxiety dissipated the minute I walked in, being greeted by a warm smile and helpful reassuring employees. During the estimate they were able to remove some of the white paint so the dent was less visible for the days in between estimate and drop off for repairs. Their work was perfect. Having a black vehicles paint worked on is always tricky and usually very hard to match. Showcase knocked it out of the park! I cannot even tell there was any work done. They even handled most of the insurance correspondence for me. Whether for a collision repair or restoration work, I could not recommend Showcase highly enough. read more

I have trusted Showcase with repairing various cars for our family over the last 20 years. They are honest, knowledgeable and very customer centric. Tim is a pleasure to work with. He finds the fastest, most costs effective answer and even suggests alternative providers if that's the right answer. They are my first and last thought when it comes to car body repair. read more

I have used Showcase for work on our cars on several occasions over the years. I couldn't be happier with their courtesy, professionalism, service and friendly and helpful staff. Prices are honest and fair. They have allowed us to keep our totaled car in their lot that until we could arrange for disposal for a very reasonable cost. I just had to have another car towed to the shop after a collision. The accident occurred during rush hour on I90, so the tow truck wasn't able to get the car to the shop until 7:30 PM. Ricky stayed late to make sure the car got locked in the lot and checked in. I won't ever use another auto body shop. These guys are the best! read more

These guys are awesome. I have used them via insurance for three repairs. They do good work, are honest and fair, keep in good communication with me and my adjuster and gave me good advice when I was unsure how to proceed. They even went above and beyond when I had an infant with me, helping me transfer my carseat, making it easier to pick up my rental by dropping me off at the rental car company and more. Everyone I dealt with was friendly and helpful. read more

I had some work that I needed done for a car, my insurance recommended me to go here. While I was waiting for an estimate, one of their employees moving a bus hit the car. At first their employee looked me in the eye and told me that no one had moved any cars in there, when I had just watched the bus re-park. Which was impossible considering I had just checked the car out before I went in so that I could explain where the damage was. After I explained that to them, they told me that they would take care of it IF I got the work done through them. I looked around to see if it was caught on camera, but all of their parking lot cameras seem to be facing to the up to the sky instead of the parking lot. My boyfriend mentioned the cameras pointing up to the woman inside, and she told us that it was because they kept dealing with theft, but the police didn't care to do anything with their security footage. read more

Showcase Collision Specialists - This is the damage that this business did to the car. - Body Shops Near Me - Kirkland, Washington

I was referred here by a friend when I "accidentally" got a few scratches on my car. I brought my car down and talked to Ricky. He gave me a really good estimate that I couldn't pass up. He was very professional & told me I could bring my car back in a few days & he would just take the piece off my car that needed to be repainted, so I could still drive my car & wouldn't need a rental. He got the piece done & painted in a timely fashion. When I went back to get the piece he put it back on with a quickness too!!! Him & his staff were all so friendly every time I was there. I would definitely recommend going here!! ! read more

This body shop is great!! Ricky, the owner of the body shop is even more wonderful!!! I had my car repaired twice at this place and am very happy with the quality of work they have done. They did perfect job for far less than any other company quoted me. My colleague referred me to this place after I backed my car into a post at City Center underground parking lot. The back bumper and trunk were seriously damaged with the incident. I was really impressed by the friendly staff of the body shop during my first visit. Ricky (the shop owner) greeted me and explained how they would fix it. I can tell from the first conversation with him that he is a very nice, professional and honest man. It is also what my colleague told me when he referred me to him. I left my car with him and they delivered it back to me on time. Work quality is just fabulous. The cost? Just as promised, it is the lowest among the body shops I talked to. I won't hesitate to refer my friends and colleagues to this place moving forward. Thanks Ricky and thanks to the wonderful staff you have!! read more

Poor customer service and really slow turnaround time for basic work. The repairs they did were adequate but honestly these body shops are a dime a dozen so it goes down to whoever provides a better experience. Insurance paid for it but I'll definitely be going to another one of the supported shops next time read more

This is the most friendly and helpful auto body shop I've ever experienced. I went in there with just a scuff on my fender and they were able to polish it out with no charge. I love the fact that they have a long history in the area and are family owned. Great place. read more

The owner of Showcase, Ricky Johnson is outstanding. It is very obvious that the shop is extremely busy. Ricky is always seen working alongside of his employees with a smile on his face. I recently took a vintage muscle car to Showcase for some paint touch ups on a Friday. I was going to enter the car into a big show on the following Wednesday. Showcase squeezed my car into their busy schedule and made sure it was as good as they could get it for the show. I am super impressed with the customer service received at Showcase. They went out of their way to help me out when they didn't have to. Showcase has a long history in the area and is family owned. I will not hesitate to recommend Showcase to anyone looking for an excellent job performed by a friendly knowledgeable staff!! read more

They came in about $600 cheaper than 2 other places I received estimates from and Aleka the estimator was very gracious and helpful in explaining the details around the work to be performed and even though it took a couple of days more than originally estimated, the cost was right on estimate and the quality of the work was excellent. I would recommend them to anyone seeking auto refinishing or body work. read more

Took my beloved Lincoln in after getting rearended. Could not be happier with the quality of the work and the customer service is outstanding. When Enterprise Car Rental left me waiting in their parking lot for over 30 minutes (the time was scheduled previously) Alika came out several times and offered me a ride to work, as I was seriously late. I challenge anyone to find fault in the repair or paint job. I hope I don't need them again, but if I do, I will go back with out hesitation. Thanks everyone! Well guess what? I've been rear ended again and I DO need them again. I'll update after my experience. read more

I will never go anywhere else! I've been going to showcase for a couple years whenever I get little dings and things and let me tell you they are wonderful!! Pedro always makes little scratches and dents disappear like magic. Also how bout this for good service, I was incredibly nervous to back my car out because it is on a busy street and he flipped the car around for me and positioned it just right so I could drive away comfortably and safely. If you ever need someone to do excellent work on your car go to Pedro. Ive known him for years and he is beyond wonderful! Kind, knowledgeable, and skilled. What more could you ask for? read more

These guys are great. I hit a deer and the did a fantastic job fixing it. But that's not the whole story. They showed me how to reduce my deductible. When I got the car back then had not only fixed the car, but they also cleaned up a few other spots not related to the accident for free. The car was clean and looked great. BTW: My boss recommended Showcase Auto because they had such a great job on his SUV. 5-Stars, definitely 5-Stars :) Thanks, Doug read more

I went in based on a recommendation from my brother in law. The owner was so nice and helpful...I really appreciated her approach to me as a potential customer. That initial impression made me choose Showcase over 4 other shops I got estimates from. Every interaction I had after that, with every employee was equally good- straightforward, never assuming and sound advise,with honest timing expectations. Plus they did a great job on my car and followed up with every detail I asked about. I was very happy with results and thought the service was great read more

My 2016 GMC Denali was rear-ended. Took it in for repair and they seemed very thorough. Discovered later that the spare tire winch tube was left disconnected. I could not bring down my spare tire. Took it in and they repaired no charge. Took them several hours because they had to loosen the bed and remove the bumper again just to fix the winch tube. Good service right??? Next, I connect my boat trailer at home and discover no running lights or left brake light. I discovered that during the repair of the tire winch tube, they broke my wire loom for my trailer brakes! Spent the better part of an hour under my truck fixing it so I could head out. Bottom line, I thought this was a decent shop but the attention to detail is really bad. I would not recommend if you want it done RIGHT! read more

They did an above and beyond amazing job fixing my car. Also it was done in a couple days which was awesome. Alika helped me out and had great customer service and an extremely positive attitude! read more

My neighbor side-swiped my car and I took it to this place - these guys are great! Tom was super helpful and updated me via phone or text on a daily basis. He went above and beyond to make sure that the process was as easy as possible. I will recommend this place to everyone I know. Thank you Showcase for making my car as good as new with no headaches along the way! Still not convinced? Just drive by, I am sure the 20+ cars they have in their lot to work on every day will sway you! read more

I am impressed that I could drive up without an appointment, show them my door and bumper, and the really kind man suctioned the dent out of the door and fixed my bumper in about 15 minutes. I am incredibly thankful how much better my can looks. read more

We have done two minor projects with Showcase auto and have been very pleased with both the quality of work and timeliness. A few years back, we had a custom spoiler put together for our Porsche - which looks awesome - and more recently, we had to have the back fender flare for our SUV repainted after some nasty scrapes and scratches that occurred in a parking garage. We were originally concerned we would have to replace the entire part but the Showcase team was able to take the part, remove the existing paint and/or buff out the scratches where necessary, and then the matched the color and repainted. The part is back on the car and it looks like the incident never occurred! Friendly folks as well and we will continue to go back to them for future projects. read more

Just had my baby repaired here. They were friendly and courteous and did the job faster than promised. And.... Beautiful. Good as new, I could not be happier. The only reason I'm not giving five stars is because they could not take care of the windshield repair. read more