When you are traveling, and have a really tight schedule, you don't always have time to look for a new, exciting places to eat. Even if you have the time to look up a few places, you might not have the time to actually go to one. In this case, what you wish for is a great restaurant inside the hotel you are staying at. This is exactly what happened with me when I traveled to Chicago. I stayed at Sheraton Grand, and thankfully, they had a real restaurant in it. The inside was a nice size, much bigger than I expected. The restaurant is on the ground floor, and right by the hotel entrance, therefore, they have a street view. The interior is classic, with wood floor, dark furniture, and tables covered with white tablecloths. Lots of photos in sepia, creating kind of historic atmosphere. We were taken to our table with a football! Their signature steak menu was on the football, how cool is that? They do have more steak offerings on the actual menu, on paper. Since I was not super hungry (regrettably), I didn't order their steak. Instead, I ordered Pan-Seared Sea Scallops. The scallops were really nice and plump, soft and tasty. The roasted corn was sweet and flavorful, asparagus was crunchy and fresh, and bacon added that extra punch of deliciousness. Didn't get much truffle flavor, but it was still a good dish, I enjoyed it. My companion ordered one of their steaks and seems like he really liked the steak, as he devoured it all. The staff was really nice, friendly and polite. He made sure we were well taken care of. We didn't have to ask for anything. It was a very pleasant, relaxing dinner, I wish if I was more hungry so I could have tried their steak...maybe next time. read more

See all

This was ok. Food didn't suck bad. Bar was aged and the service was limited to what it took to get you your food and drinks - that's where it ended. Was it easy to find?Yes, if you are staying at the Sheraton. Was it worth the journey if you weren't - no. With all that said some times the place that is at the bottom of the hotel elevator is worth the letter home. This place was worth the mention at the end of the conversation when your mom asked "so, what else is going on".... Take the time and find another place, if you're tired, your flight was late and everywhere else is closed, you'll be fine and won't get sick. That should say it all. read more

My fiance's father is in town for a conference and has completely lost his voice so he made reservations at Shula's Steak House for us to join him for dinner. This way he wouldn't have to venture outside of the Sheraton Hotel since he's not feeling well and who could blame him when it's 3 degrees outside! As always, I read the Yelp reviews ahead of time and have to admit I was a little turned off when I read the menu is printed on a football. This sounds like a place my brother would have made us taken him when he was 10 yrs old, and even more so since he's the biggest Miami Dolphins fan you'll ever meet (well the 2nd biggest....first prize goes to my dad). I've tried explaining to them that it would be more fun to root for a winning team, but they are loyal to their losing dolphins. Have to admit I was pleasantly surprised by Shula's Steak House. This restaurant is far better than any season the Miami Dolphins have played. Don Shula scores a touchdown when it comes to Shula's... I was picturing menus in the shape of footballs, but the menu is actually printed on a real football signed by Don Shula! Yes, a little cheesy...but I guess I'm cheesy because it won me over. Our waiters were on top of their game and the food was delicious! I had the grilled mahi mahi, which was cooked to perfection. We also ordered mashed potatoes and asparagus on the side. You can never go wrong with mashed potatoes (yum), but the asparagus was surprisingly good- I didn't even think i liked asparagus! My future father-in-law (with his lack of voice) quietly enjoyed his steak, although first had a tasty looking french onion soup. And my fiance ordered the snapper. We ate dinner just an hour ago and he's announced at least 5 times how much he liked that fish. So yeah, he's a fan too. No dessert for us (wedding diet- blah), but our voiceless companion ordered a lemon sorbet that was big enough for 4 people! Prices were a bit on the expensive side, but it was a delicious meal in a lovely atmosphere. Way to go, Don! And now I know where I"m taking my miami dolphin crazed brother for his bday dinner!! read more

Shula's Steak House - Steakhouses Near Me - Chicago, Illinois

Shula's is located inside the Sheraton Chicago Towers and Hotel. I ate dinner in here two nights in a row. Both nights I sat at the bar. I had a pint of the Daisy Cutter Pale Ale (Half Acre Beer Co., Chicago, IL), six oysters on the half shell, and a bowl of Lobster Bisque - my bill came to over $50.00. The second evening, I had a glass of water, a bowl of French Onion Soup, Cajun Tenderloins, and a side of spinach - again, bill was almost $50.00. The prices are ridiculously high. The menu offers some high end steak options - huge steaks, more food than I care to eat. The Daisy Cutter is a pretty nice Pale Ale. Served in a can - very hoppy, nice balance of hops, citrus, floral, pine notes. Very good! Most of the food I did eat was pretty good. The oysters were excellent - Blue points, served with a side of cocktail sauce, a lemon, and Tabasco sauce. I requested some fresh horseradish to go with it. The Lobster Bisque has good flavor, but if there was any actual pieces of lobster in the bisque - I could not detect it. The French Onion Soup was not very good. It tasted like they sliced up a few onions and simmered them in beef stock for a few minutes. The service was very good. Stephanie the bartender took care of me and she was very nice. read more

See all

The steak was good. Cooked to the proper temp. The Brussels sprouts were ok. The wedge salad was not a wedge. It was a few leaves of iceberg- bacon jam??? What is that? No red onion? The food was not on par with the cost. The waiter was always running around. I appreciate the hustle but there's something to be said for "never let them see you sweat" read more

The food was good, not great but the service was very disappointing. The server was arrogant and non-attentive. I wasn't happy with the experience of dining there. read more

Great ambiance with street view. My waiter Milan was excellent!! I ordered Merlot and then the chicken. My chicken took way too long but i didn't complain. Milan brought out an extra glass of wine to make up for it. The meal was good. Chicken was ok, mashed potatoes and Brussels sprouts were my favorite. Then Milan bought me dessert. The crème brûlée is excellent. read more

oh wow phenomenal ambience, excellent quality of food, and phenomenal waitress and waiters. I didn't expect the steak to be so great but by far it was excellent, the cream spinach was delicious, the huge baked potato and the adding made it all the better. I had a glass of riesling wine, Napa wasn't to my liking but that just me. i would definitely return. read more

See all

I was so happy we decided to eat here because I loved what I ordered. We were lazy and didn't want to leave hotel which is not usually like me. I love finding great places. But it was late. I ordered The burrata salad and baked potato. Omg it was soooo much food. The salad came with 2 pieces of burrata and the balsamic dressing was tasty. I was full but then they set down the potato, in all its hugeness, down in front of me. I ate about 1/3 of it which was a shame because it cost as much as salad. I felt like the salad was a good price but potato was high. It is Chicago though. Our waiter was great. He steered my friend away from one dish because it was expensive and there wasn't much to it. You gotta love an honest waiter. If I was staying here again I would go back for that salad. read more

Shula's Steak House - Steakhouses Near Me - Chicago, Illinois

The food isn't just sumptuous but also has an awesome presentation. The place is so zen to me that you immediately feel relaxed as soon as you step in. As they say, the eyes eat too and dining isn't just about the food but an experience where all your senses are engaged. read more

My party of 3 visited Shula's during a work trip in Chicago. Shula's came highly recommended so we decided to give it a shot. It is pricey but you definitely get what you pay for and I don't mind paying for a quality meal and excellent service. For my appetizer I ordered oysters on a half shell. They came in a nice sized portion and were very fresh. Course two I opted for a Caesar salad which was huge-big enough to be an entrée! It was also very good but they were skimpy on the croutons. For my entrée I ordered the Filet Oscar which consisted of a filet topped with crab meat, asparagus and cream sauce. The is dish was wonderful and its making my mouth water just thinking about it! To top off an already delicious meal the group ordered both the Apple Cobbler and Lava Cake to share. I honestly don't know which was better because they were both very good. On a side note, these desserts are made fresh and take 45 minutes to prepare/cook so you should put your order in with the rest of your meal. I would love to visit here again! read more

See all

Aces. Expensive but Aces. Prices have gone up slightly from two years ago. The 22 ounce Cowboy Ribeye is now $52 and a side of spinach is now $12. Everything else was still the same. Aces all around. Expensive Aces. read more

See all

We used to love Shula's steak house and made a point of going there during every IMTS show, but boy this last visit was disappointing. The menu has been drastically scaled down. From the choice of appetizers to the selection of steak, sauces and so on... Not the same anymore and we'll not return there, there are many better choices in Chicago... read more

Ordered take out after we received a $100 credit of room service at the Sheraton Grand Chicago (please read that review) So I decided to splurge big and I was not impressed but not underwhelmed either. My husband and I got the shellfish trio since we were not going to pay $50 for steak that was takeout. For $29.00 I would have expected more. They give you three different kinds of sauces for one shrimp, one little lobster tail, and two bites of lump crab meat... like seriously? I don't need three big containers of sauces for that. I also ordered the tenderloin tips medium, which were burnt and the Bernaise sauce tasted like cat spit, not that I know what that tastes like. It took forever for them to answer the phone to place the order and I was already fuming from incidents at the hotel. The ambiance was blah, typical bar/restaurant in a typical hotel. The fries my daughter ordered were $10.00 and they were greasy and soggy as all get out when we got them. Luckily, they were purchased on a room credit compliments of the Sheraton or I would have took them back or wait... I would not have paid $10 for fried in the first place. This was a terrible staycation... this was the icing on the horrible cake. read more

See all

This steakhouse is located in the lobby of the Sheraton Grand. Reservations can be made online via OpenTable or with the reservation desk inside of the restaurant. Great location, but very overpriced for what you get. Everything is ala carte. Servers are generally well trained and able to communicate the steak cuts and provide wine recommendations. Food quality is acceptable, but other steakhouses in Chicago provide better food for the same (or less) money. We have eaten in this restaurant a few times over the past year. But, the reason we are swearing off this place is that my spouse had a free entree offer from the restaurant for his birthday. When we tried to use this earlier this evening, they used the excuse that it was a "holiday" and that they weren't going to honor it. Shady company and the management at this location could care less about customer loyalty or satisfaction. Best to spend your hard-earned money where you are really appreciated. read more

We were staying at the Sheraton. We decided to go to the Steakhouse because it was convenient. We had a very pleasant meal. The service was impeccable. The food was delicious. We really enjoyed the French onion soup and wedge salad. The mini crab cakes were a little dry. We split the cheesecake three ways and we really enjoyed it. Altogether it was an enjoyable experience. read more

We came for a drink and appetizer recently and sat at the bar. The bartender did not greet us for a long time, close to 8-10 minutes. We finally waved at him and he acted angry at us for getting his attention and he said rather short, "I have 5 people ahead of you!". Umm...ok how would we know that? We thought we were maybe invisible since there wasn't a hello, a wave, a "I'll be with you shortly", none of that. He had what appeared to be a leg injury and it seemed to be causing him pain or discomfort, he did not look comfortable. Additionally, he didn't really have the support he needed behind the bar to do his job with the injury. Finally, another bartender came behind the bar (a young woman) and completely ignored us again. She actually went and greeted the young man sitting next to us who had only been there for a short time (he arrived after us). The man tending bar came over and took our order, again, he just really seemed to be frustrated to be there and wasn't interested in making drink suggestions for my mom (who always asks her bartenders what they recommend). He just really seemed frustrated and it makes me think he was in pain, I could just tell it was taking him 100% more effort to do the bare minimum and no one else was helping him. I ordered a Cosmo, which according to the menu uses Gran Marnier, and I watched the bartender use DeKuyper's triple sec. I still paid the full $17 for the drink. A manager came behind the bar later and removed our glasses but did not not offer us another drink. The bartender finally came back over and we ordered a second, but the manager didn't even make an attempt to help out (aside from clearing our glasses, which honestly made us feel like he wanted us to leave). We were pleasant with all of the staff, even after being ignored, and tried to give everyone the benefit of the doubt. We just totally felt ignored and overlooked and like a complete burden to the bartender. It was a super disappointing experience, and my mom even said "I guess when you're older you just get ignored". It was pretty sad. The drinks we had were good, which is the only reason I can even give two stars. read more

Matt, James and Anthony are the hosts behind the shortened bar from years past. Stellar people with tales and knowledge to pass on. I had the pleasure of grabbing a nightcap just about every evening I was in town at the property. Service was always awesome. Hope to spend some more time with these guys in the years to come. read more

We have eaten at a number of Shula's around the country and almost always have a great dining experience. This was no exception, although I can't give it 5 stars. Vic was our waiter and he was a gem. Had a great attitude and helped make our party enjoy being there. We started off with drinks and they were very well made and tasty. Next, I had the lobster bisque and it was delicious but didn't have very much lobster in it. I followed that with the wedge salad, it was a nice size and the dressing was really good. I then had the surf & turf. The steak was a nice size and cooked perfectly. The lobster however was really small about the size of a large shrimp. ($67 for this?) Then remembering the bisque, I figured the kitchen must have had a lobster shortage. Oh, well. Next time I ask how big the lobster is. Should have been at least 6/7 oz. Live and learn, but definitely 4 stars. read more

After arriving quite late, I was looking for a great snack. Shula's sprouts hit the spot! read more

Shula's Steak House - Crispy Brussels Sprouts - Steakhouses Near Me - Chicago, Illinois

Good food and service but a little pricey for what you get but overall nice experience.

I'm not a fan of most steak chains, usually either overpriced or ok for a quick inexpensive meal. I have to admit though, Shula's surprised me. It was less expensive than the very pricy steak chains, yet the food and service were excellent. The French onion soup was the best I've had outside of Montreal, just the right amount of cheese (a lot, which is how I like it), tasty broth, and well carmelized onions - not too big nor excessive amounts - perfect. The Kansas City Strip with peppercorn crust was perfectly done, tender, and flavorful. The steak fries were the only disappointment - for the price, I would expect a little something extra, like a light coating with Parmesan or garlic - something. They were perfectly done but boring (I know, fries are pretty basic, just wasn't feeling the baked potato scene). The bread was fresh with a crispy crust, and flavorful. Nice. Wanted to try the lava cake dessert, which takes a 45 minute lead time (they ask you when you place your meal order), but had zero room. The service was amazing! Kari made me feel like I was her only customer despite the restaurant being moderately busy at the time. Overall, an excellent experience. read more

Shula's Steak House - Peppercorn crusted Kansas City Steak. Even tastier than it looks ;-) - Steakhouses Near Me - Chicago, Illinois

First time traveling by myself. Ended up booking a room in Sheraton Chicago Hotel, and because I had a tiring day sightseeing beautiful Chicago, I decided to try the steakhouse that was connected to the hotel's lobby. First impression was good; the placed looked luxurious. Before explaining you the three stars, let me tell you I am a student from VA. Why this matters? From the moment the cashier saw me, she automatically assumed I was not worth for good service. For the person in front of be she would say "how may help you?" And for me was a "if the menu is what you looking, there is in the table." She literally thought I was going to check if I can afford it... Not a place to show off, but I can definitely afford the meals in this restaurant, and had even been in restaurants where I paid $300 per person (no joke). Sadly, waitress was not good. The tone, and the look... Two stars for the food... I was very uncomfortable... Not coming back, and not recommending... read more

Shula's Steak House - Huge scallops! - Steakhouses Near Me - Chicago, Illinois

Over priced for the steaks. $200 tab all-in for two of us and wasn't any better than a steak at home.

I came here taking advantage of restaurant week. I gotta say I was pretty disappointed in Shula's. I was hoping for greatness. Instead I got an 'its ok'. We had reservations at 5:30pm. The dining area doesnt open until 5:30p and we arrived early so we hung out in the front looking at pictures. A few couples arrived after us and the hostess asked them if she could take their coats. We were still wearing ours and she never asked to take our coats. I dont know why.... We had two servers attend to us the entire dinner. This was great. Both were very nice and helpful. We expressed that we were interested in the restaurant week menu but they still explained the full steak menu in case we changed our minds. If you are going here for restaurant week let me warn you that the choices are slim. Starter is either potato leek soup or cesar salad. Entree is 10 oz Shula cut steak. And dessert is apple cobbler. Total cost $32. (avg cost of regular steak alone is $40) I was a little disappointed that we didnt have choices for another entree or dessert dish. The steak was OK. It wasnt very juicy or flavorful. The only side it came with (that was included in the meal) was broccoli. Not much flavor in that either even though they provided Hollandaise sauce (I'm not a fan of Hollandaise sauce so I didnt bother with it). I've had better steaks at David Burke's Primehouse and Gibson's. Parking was super easy. If you tell them you are going to Shula's, the cost is $12 for valet, otherwise the Sheraton hotel will charge $22 for the 1st hour and who knows how much after that! The lot at AMC theater (down the street) is about $12-$15 so doing valet is about the same. Street parking is very limited. read more

Shula's American Steakhouse Review "Inattentive" We dined at Shula's in Miami Beach back in 2001 and had a wonderful experience. My wife had a work-related dinner there last month, so she and my son decided to take me there for my birthday dinner last night. What a disappointing experience, though the steaks were great, as was the company. Everything else was a missed field goal Coach Shula: "Wide Right" as the saying goes. Before I start, it is noteworthy that the restaurant was more than half empty, so it was not a busy night. First, I asked our waiter--after we had been seated for over 15 minutes--about the oysters Rockefeller. He put in an order for me without ever returning to see if the others at our table wanted appetizers or a salad. BAD SERVICE! 30 minutes after he delivered my appetizer he returned to take our entrée orders, but no one ever came to clear the plate, or refill our waters. BAD SERVICE! The 16 oz NY Strips were perfectly prepared, as was the 12 oz Filet Mignon, but that is to be expected in a first class Chicago Steakhouse. After we finished our meal, they never asked if we wanted coffee or dessert!!!!! BAD SERVICE! Instead, after sitting without touching our plates for 30 minutes, the waiter bought a hotel dinner check, as if to say: "get out!" BAD SERVICE! (By now you've discerned a theme I hope). So other than good steaks, and a wonderful béarnaise sauce and red demi sauce (on the side, not on the steaks -- explicitly recommended by me that you order it that way), the mashed potatoes were horrible; they tasted like they had been prepared hours earlier and were so dry we could not eat them, not to mentioned they lacked seasoning entirely. The steamed asparagus was ridiculously cold. The steak fries were the only appetizing sides served with this meal (a la cart). The oysters were so small I thought they were clams! So let me go back to the very beginning, and to the very end with the same comment: Get a new hostess! I have never been to a fine dining establishment where I was greeted with less enthusiasm, and when we left she did not say "goodbye" or "I hope you enjoyed your meal." She was too busy flirting with an old guy seated at the bar to even acknowledge our departure, or the guest who was seeking directions to the restroom! BAD SERVICE! Chicago has many high-quality first class steak houses: Stenson's, Charmicheals, Firehouse, Sullivan's, Morton's, Kinzie Chophouse, Gibson's & Genie & Georgetti's to name just a few (ph). To be distinguished you have to have first class service; they all serve great steaks. This is where Shula's trails the pack. In my opinion, go a few blocks south to Stetson's at the Hyatt! read more

Two people, $245, two glasses of wine, too meh. This place survives because it is attached to the very large Sheraton hotel. Both the decor and food are dated. The 8 oz filet was $48, the price of a premium steak house. It was the best thing we had and it was ok -- just not hot. We ordered steak fries as a side and they were hot and soggy. The caesar salad was very over-dressed -- almost inedibly so. We also had fried calamari as an appetizer -- it was fine but had an odd spice that we couldn't figure out. The service was solid. We won't be back -- and if you're visiting Chicago there are LOTS of better options for steak. Chicago Cut, the Chop House, Swift Brothers . . . try them and skip this one. read more

The food was very very bland and had no flavor. The service was also bad. We are from Houston and are very big foodies (we were not impressed). We've had better steaks at Texas Roadhouse which is a chain restaurant. We do not recommend this place for Steak which is overpriced for no flavor. read more

We had dinner last night at Schula's while on a mission to redeem my Groupon before it expired. We sat in the bar area since it was Bulll vs. Heat game 5 and wanted to watch the game. By the way the bar area is small and has 5-6 nice booths, plus they have 4 very large flat screen TVs, which make it a good place to watch the game. To start we ordered up a round of drinks and then proceeded to the main event...steaks! I opted for the Cowboy steak, which was a massive 22 oz ribeye. I ordered it medium rare, but it appeared to come out a bit overcooked, but definitely not medium thankfully. The steak was thick with nice fat marbling. The meat was good quality and juicy. I thought it was a solid steak, but not quite at the echelon of upper tier steak houses. At $42 it was pricey, but I don't feel like it wasn't worth the money, especially considering the Groupon. We also ordered the crab mac & cheese, which was good, but I had a hard time identifying the crab in all of the cheesy goodness. We also got an order of the sauteed mushrooms, which were just blah at best. To go with dinner we ordered a bottle of Raymond Reserve Merlot, Napa, which it turns out they were all out of, but our server was nice enough to sub a higher quality bottle for the same price. Overall, it was a good meal and I left satisfied, but I can't help to think that there might be better steak house options at this price point. I'd go back, but next time on a corporate expense account. read more

I really enjoyed my dining experience at Shula's Steak House. I had decided to book a reservation for my boyfriend and I to have dinner there on a Saturday night this past December, because we were staying at the hotel. The restaurant's ambiance was very upbeat and entertaining, and the Christmas decorations put us in the right mode of the season. The outside view was gorgeous and the service was exceptional. We began buy ordering drinks, I had a lemonade and he ordered Sparkling water. We started off with an appetizer, we tried the Blackened Tenderloin Tips. These were superb. I would definitely love to try them again. The flavor was unforgettable, they were juicy, and made us feel like we were at a good backyard barbecue. For our entrees, we ordered two (2) 22 oz Cowboy Rib-eyes. There were excellent. These were some of the best steaks we ever had. The steaks were juicy, well-seasoned, and cooked at the right temperature. After the global pandemic is over, I would much like to visit this place again. 0 read more

See all

Came in pretty late just to get dessert upon recommendation. Once our server found out that we are only having dessert, he quickly removed all extra plates and silverware from our table, but his body language was really showing that he was annoyed. At the time of order, one person from our party ordered creme brûlée and waiter informed us that it will be a 40 minute wait, again with an annoyed body language. Came around the table took orders, and then totally skipped my daughter. I felt that this place did not want my business tonight. Is it because we weren't having steaks and wine? Perhaps management needs to train their servers to be polite, smile, have good attitude and make everyone welcome. We did make a complaint to the management staff as that kind of service is unacceptable for such an establishment. They gave my daughter a free dessert to make up for the mess up. Server was also more pleasant the rest of the night. Dessert was great therefore the extra star, service was awful. Got better service at Chick-fil-A. Just saying. read more

The atmosphere of the restaurant gives you an upscale vibe with dim candles sitting by the windows watching people rushing home in the evening on the Chicago streets. Our waiter gave us an excellent services with water and hot bread ready in minutes to take care of the hungry customers at 5:30pm. Trio seafood consisted of half a lobster, 2 large shrimps, and crab meats. The sauces consisted of cocktail, tartar sauce, and my favorite of the 3 is the last one with a pink looking color 'I couldn't tell what kind of sauce it is' The price is hefty $29... Nothing special about this dish. Tomato Salad with fresh mozzarella balls and basil with balsamic dressing. The salad is good but the balsamic dressing is just too much which makes the salad soaking wet. I'd prefer the dressing to be in the side and let the customer pour them over. The kitchen over did the dressing. Cowboy ribeye is juicy and tender but no flavor even though I have asked for the red pepper chimichuri as topping. I like my steak a little more flavor in the meat instead of asking for topping/seasoning on the side and the steak sauce. A nice place for a date but not worth the money. read more

See all

Am in Chicago for business and staying at a Sheraton hotel that has a Shula's restaurant connected to it. During this past week I visited Shula's with my wife to have a cocktail in the evening. My cocktail of choice is a bourbon old fashioned. Over the years I hesitate to order one anymore because it is never made to my satisfaction. As a former bartender myself years ago I have always preferred my recipe for the perfect old fashioned. And much to my surprise their drink menu recipe for a old fashioned was prepared just like I prefer. So my wife and I each ordered one during our first visit. The drinks were not prepared in our view but it was obviously not prepared like their drink menu specified. But I did not say anything. Last night we visited again and wanted a light dinner and a drink and once again we ordered the old fashioned. This time it was a different bartender and this time I was able to see him make our drinks and once again it was not prepared the way their drink menu indicated and also it was not prepared with a cherry. Anybody who appreciates a old fashioned knows that a cherry is essential to a properly made old fashioned. I then asked our bartender about getting them and I then politely asked why he had not muddled the fruit when making them and he immediately went on the defensive and explained that the only old fashioned that requires muddled fruit would be a Wisconsin old fashioned. Which I had never heard before. He then proceeded to try giving me a history lesson and lecture as I tried once again to politely tell him I disagreed. But he was persistent to the point the other patrons at the bar were listening and the last thing I wanted was everybody else's attention. Also, another female bartender got involved and attempted to back him up and I finally reminded him and her that the only reason I ordered it was because their drink menu specifically said muddled fruit was part of the process. They were shocked and still in denial and upon seeing it for themselves they still tried to not own up to their mistake. The thing that really bothered me was that he was trying to argue with a customer. I myself work in customer service and my first rule of thumb is that the customer is always right until proven wrong. I reluctantly drank my drink and paid for them and wasn't even going to bother having some dinner and just wanted to leave as soon as I could and never return. Upon leaving I decided to bring the matter to the manager and he did not seem in the least concerned and made me feel I wasted mine and his time even though his staff was wrong. I'm 63 and a big admirer of Don Shula and had never been in one before so this visit was a big deal to me. I can't say I'll never go in Shula's again but I do know I'll never go to the location at the Sheraton on North Water Street in Chicago again. read more

My girl friend and I decided to settle in on finding a steak place for restaurant week and were first excited as we liked the menu but it was pretty disappointing. Our waitress looked angry and was very unpleasant. With out eye contact our waitress introduced herself and asked if we wanted anything to drink. I opened the wine menu. Me: I would like a Sauvignon Blanc. Her: Which One? Me: (While looking at the menu) I only see one here, I'll take this one (pointing to it). (It was 15 dollars). Then she came back way later with our wine and then she talked a little bit about the steaks and mentioned Restaurant Week. Then after I opened the menu and ordered- I saw a Restaurant Week Wine Specials and listed was a 9 dollar glass of Sauvignon Blanc. She failed to mention it earlier or talk about it. I asked if she can adjust the price because I was unaware of the specials. They knocked off 3 dollars. For my filet mignon duo- the sauce was missing so it was sent back. Overall- the quality of food was okay. My friends chicken was overdressed with seasonings. My favorite part of the night was the Chocolate Lava Cake so high five to the pastry chef but won't be returning. read more

This is our favorite steakhouse, period. Service and quality of offerings will not disappoint the food critic. Milen is a very attentive waiter and will cater to your request. read more

I took my husband here a few days ago and was very disappointed. For starters, I ordered a Shirley Temple drink and it came with a cherry that had a BITE out of it! Yes, a bite out of it (please see picture). It had a bite out of it and it seemed as though a skewer had been placed through it previously. I was so disgusted and I should have told the server, but did not want to cause a scene - plus my main was on it's way and I was afraid they may add something "special" to the meal. I ordered the fillet mignon - which was cooked rare, not medium rare- I actually sent it back to the be grilled more and my husband ordered the porterhouse. He had always wanted to order one and finally did on his birthday. He enjoyed it, but said that he probably wouldn't order it again...at least not from Shula's. We also ordered a side of asparagus which tasted and looked wilted and burnt! Awful, we hardly ate any of it. Knowing it was my husband's birthday, they presented him with a chocolate cake at the end of the meal - to my surprise they charged me for this piece of cake which cost $12.95!!! I wish staff would have told me I would be charged for this! Unacceptable! I gave Shula's a one star rating as the food was horrible, but I must at least say our server was friendly and the manager of the hotel restaurant came by to check on us - again, I regret not telling her about the half eaten cherry in my drink! I definitely won't be back and I would advise anyone who is looking for a great steakhouse to visit Morton's!!! read more

Shula's Steak House - EW! My Shirley Temple came with a half eaten cherry!!! - Steakhouses Near Me - Chicago, Illinois

I literally thought I would vomit when I left this restaurant. I was taken here on business. We started with a large appetizer tray which included crab claws (AWESOME!). For my entree, I had lamb chops which were incredible. I also had some creamed spinach on the side. Some of the people in my party actually had dessert. I had to roll back to the hotel and groan in pleasure. Oh--the wine list was great too! oh--and like the other reviewer said, the menu is on a football, which i guess is cute but also a PITA! read more

I've been here twice now, both times because I was staying at the Sheraton. I'm not sure that I would think to come here if that weren't the case. So the menu on the football is thematic and all, but I would like the menu with the prices on it! Are they hiding something? Is that tacky or something? We know that steaks are $$$! Also problematic was the fact that our waiter did not know what the phrase "go deep" meant in the football context.... The 20 ounce Kansas City strip ($42) was excellent as were the sides of creamed spinich and asparagus. Mixed drinks are way too expensive, even for Chicago, where I've lived my entire life. * * * PLEASE READ BECAUSE THIS IS SOME BULLSHIT - (updated December 2012). Ok, I've returned to Shula's for yet another go-around. It's no better. Our creepy bald waiter (he was deliberately weird) immediately tried to push a $115 bottle of wine ($25 off!) from the start. After declining that ridiculous offer, my girlfriend and I inquired about wine by the glass options. Incredibly, the assisting waiter thumbed through the menu and apologized stating that the wine by the glass page was "missing." He returned witih the "complete menu." Did they think I just arrived from Janesville to see the Michigan Avenue lights? The place was packed with tourists who might have fallen for that ruse. I should have left right then and there. Shula's you serve a nice steak, but that blatant attemtpt to inflate by tab was not appreciated. You have lost my business. read more

Absolutely horrible experience. We sat at our table for over 10 minutes before our frazzled servicer came over. She brought us the wrong bottle of wine (vintage on the wine list was 2012, she brought us a 2014). We questioned it and she said the vintages in their stock change all of the time and then offered us a $7 discount (I wasn't aware wine prices were negotiable at the table). After asking 2 different people to see the manager, he came over and could care less about our issues, including the fact at this point we were at our table for 25 minutes with no drinks, no bread and our orders not taken (not even for appetizers). He offered no apology, so we got up and left. When I say the service was beyond horrible, it was WAY beyond horrible. We went to Morton's and had a wonderful meal with fantastic service. read more

I wish I could give 3.5 stars, but a tie goes to the runner... Great service, great atmosphere, great food. Our steaks came a little undercooked. After cooked properly, however, the steak was unbeatable (12 oz. filet). The menu comes on a football which is original. Stick with the steaks though; the seafood left a little to be desired. The calimari resembled Burger King chicken fries, and the crab cake was bland. However, if sticking to the restaurant's namesake, you cannot go wrong. A little pricey, but recommended. read more