These guys without a doubt are some of the best to work with in the VW brand in Illinois. I looked…read morefar and wide when looking for my Golf R back in 2016 and these guys worked with me on my 2011 WRX trade. Got a great rate on the 2016 Golf R and enjoyed every minute of the 3 years I had with the car. At the end of the lease they made sure to take care of me also. We without a doubt will be back and I cannot recommend this dealership more. I love performance cars but I love great service even more. This dealership delivers on that 100%.

Stopped in inquiring about a couple cars I'm interested in. I asked if there were any rebates on…read morethe car? Salesman didn't know. Guy behind the counter injects himself into the conversation on the rebate question. He doesn't listen and interrupts me repeatedly. I told him you don't let me finish my question. He responds with, I know what you're going to ask. So the guy is psychic! He told me the ID4 is eligible, if you qualify for the $7500 tax credit. False! Volkswagen lost the full $7500 federal tax credit that took effect in January 2025. Due to stricter sourcing requirements for batteries... lithium, cobalt materials. So know what you're talking about before you grandstand and treat customers rudely or you won't have any.

Update: We brought our GMC here for service. The diagnosis was done quickly and they also cover a…read morewide range of things they inspect. Free cellphone charging station. Free coffee and water. Nice seating in the waiting area. Very comfortable waiting area. Friendly service.

I stopped in to look at a car that I saw out front when I was driving by in the morning. I went in…read moreto ask how much it was and found that it was way over market value. When I started to tell them, they started to give me BS reasons why it was over market value. "It's clean " and "when we plug it into our system"this is the price they go for". There's nothing more I hate than bad faith sales practices. I looked up the car on Carfax later and found out that it has accidents on top of it. That is not the definition of a clean car. PS I was in the market for that car and I have done lots of research.... I bought a better one for market value, stay away from these people.

My husband and I went there for the first time to purchase a car. We were greated by a gentleman…read morenamed Shane Mageland. Where to start, he was so nice and patient with us. It helped that he had a great sense of humor. He answered all of our questions. Oh and I had a lot. Our experience went off without a hitch. All around a gerat experience. So if you are lookeing to get a car, go see Shane. The dealership was clean and well run.

As a single woman, dealerships often take advantage. I felt very comfortable with M'Lady Nissan…read moreand Ryan and Shane in Used Car sales went out of their way to make sure that I was satisfied with my purchase. They honored their word and went above and beyond. I would not hesitate to recommend them and intend to return for future purchases!

I was very pleased on my experience purchasing my new SUV. Erin Kisselburg, did a great job and…read moremade my experience a good. I appreciate all of the hard work all of you did Thank you Karen Rank

BUYER BEWARE!!! I…read morewas involved in the purchase of a vehicle from this dealership that ultimately turned out to have SERIOUS mechanical issues. What concerned me most was not just the condition of the vehicle, but what we learned afterward. After seeking legal advice regarding our options as consumers, we were made aware that an arbitration clause had been embedded in the sales paperwork and was mandatory to complete the transaction. This provision prevents buyers from resolving disputes in court and instead requires private arbitration, which substantially limits consumer remedies. In situations like ours, this approach minimizes the dealership's accountability once a sale is complete. Anyone considering purchasing here should take the time to read every document carefully and understand the long-term implications of what they are being asked to sign. Transparency and accountability appear secondary to protecting the dealership from liability.

I had the best experience buying my Mazda CX-30! Zion was very accommodating and truly made sure I…read morewas getting exactly what I wanted. I got a great car for an even better deal! One thing that stood out the most to me, and I'm sure every female knows what I'm talking about, was Zion asked me every question even though I had my boyfriend with me. Thank you again for such a great car buying experience! I will definitely be recommending this dealership!

I purchased a used vehicle from Mazda of Crystal Lake that was clearly sold as-is, so I understood…read moreI was accepting the risks that come with buying a used car. The salesperson was courteous, and the buying process itself was fine. Unfortunately, just three weeks after purchasing the vehicle, the transmission failed. I had the car inspected by an independent mechanic, who confirmed the transmission had failed. Because the vehicle was sold as-is, I ended up paying for the repair myself. My biggest disappointment wasn't the mechanical failure--it was the dealership's lack of communication afterward. I reached out multiple times by phone and email to discuss the situation and ask for guidance, but my calls and emails went unanswered. I wasn't necessarily expecting the dealership to cover the repair, but I did expect someone to return my calls, acknowledge the issue, and at least discuss possible options. Customer service shouldn't end once the sale is complete. Based on my experience, I can't recommend Mazda of Crystal Lake due to the lack of follow-up and communication after a serious issue arose.

I brought my 2025 Tacoma in for 5k service on 2/20/26 and afterwards Matt Farbo spent close to an…read morehour if not more helping me better understand all the electronics on my dash. He is extremely knowledgeable and thorough. He was not my original salesman so had no obligation to me. My original salesman was also good (not working at this time) but I did not grasp everything at the initial time of taking ownership of the truck and needed a refresher. Matt gets top rating for the time he was willing to spend with me and his way of explaining how to use all the bells and whistles the truck has to offer, Also Larry in after-market sales was in even though it was his day off and was able to help me on a matter related to my wheels. Both gentleman were outstanding. Bill Briody

Having purchased my last new car from Pauly I was surprised at how rude and arrogant salesmen have…read morebecome lately. I chalk it up to the current supply crisis in Toyota hybrids. Rather than be empathetic to the difficulty locating new hybrids, salesmen behave like they are doing you a big favor, are demanding and insolent to potential customers. Pauly has been abysmal. The following is what the internet salesman Steve Robbins wrote to me when I was inquiring yet again about stock in hybrids: "Hi Fred / Gray Robert, "Please either setup time to come in and we can talk about all your options. Or stop emailing in diffrent vehicles and we can part friends. It your choice." Thanks Steve Okay, you judge for yourself if this is the way you would like to be treated by a car salesman? BTW, consider the level of grammar and spelling from a representative of a car dealership. If a salesman can not write in complete sentences or spell correctly do you trust them to be professional in helping you to procure a car?

Solid dealership-car guys. no pressure-one stop shop. Nice selection of vehicles when I was in…read more Done this sort of deal b4 and this one was easy. Id shop there again.

I am impressed. By far the best auto dealership I've ever encountered. Mitch is the man. Cant…read morethank him enough for trying to get a deal for me. You can trust Fox Valley Motorworks.