Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Reply to 2 reactions from Harmonic on my 1 star review…read more 1. A. & K. claimed A. fixed my heater Tuesday; lie. Bad customer service. Harmonic deserves 1 star, but all the starts below 5 are NOT indicated on the Google graphic of the numbers of review stars 1-4: false. 2. I never promised a review pull-down for a discount. My husband & I have better things to do than having an "agenda" as Harmonic accused. My husband was on a business trip. 3. I never called for an emergency repair. I did not switch from repair to cleaning & maintenance. I asked A. if C & M was possible afterward, unaware of 2 more with no heat. Harmonic called me "selfish" for this. 4. Any possibility A. and K. have unconscious biases towards people like me? They accused us of "manipulating" what? To save a few hundred bucks, while we spent in the tens of thousands at Harmonic's better former (aquired) company) you imagined up? 5. How could Harmonic accuse me of lying about my pain. Because I was able to and had to carry my 10 lb dog for a short moment because of her barkin? Why do I even have to explain my chronic severe back pain and mostly failed back surgeries and weak immune system? 6. I had no "agenda," but getting my heate fixed. I am not playing any "game" as accused. I am standing up for myself. 7. K.'s statistics on the number of my Goole reviews are false. 8. A. & K. are the ones who were "aggressive, harsh, unethical, disrespectful, and manipulative." Stop projecting and gaslighting. I wish I would remember to record conversations when I am alone with a person like A. Why did K pull down his absurd replies on Google?

I reviewed this business. No, I would not hire them. The price quoted was far too high. The man…read morerequested that I pay in cash

Chat GPT recommended I give Mike a call to get an additional estimate to replace my AC. I'm sure…read moreglad I did. Mike was more than prompt to come to my house, give me the best estimate, and educate me on the process. He was available next day to install. He and his assistant were on time, done faster than estimated, cleaned up, and confirmed my satisfaction. I will skip calling my regular go to and go with him in the future. Great value and great service. I'd strongly recommend calling him.

Our vintage furnace had served us well until we required an evaluation due to a foul odor. We had…read morequality and timely service by Donnie, Danny, and Logan, along with fantastic office customer service. Diagnosis results were for a new furnace. We were provided three excellent options and their high quality benefits. Our new furnace was installed today by Michael, Nico and Raphael. The swap out of old for new, teachings, and addressing questions were excellent and completed in four hours. Thank you as all of you are a fantastic group of professionals!

Barry S was very professional and worked quickly, he had all the tools and did a great job.read more

Five stars for Jim! He responded right away and arrived the next day to check our furnace. He truly…read morewent above and beyond during a really bad time for us, doing everything in his power to help. Jim is honest, highly knowledgeable, and took extra time to give us great insight as first time homeowners. You can tell he deeply cares about his clients. Highly recommend!

I highly recommend Jim and his company. He is honest, efficient , trustworthy and reliable. He came…read moreout to us within an hour of my call to him and had us up and running within an hour! Thank you so much Jim. We need more honest workers like you!

Shawn was great! Installed a new furnace, humifier and thermostat. Finished on a Sunday and prices…read morewere very reasonable

Great Service and very professional, knows what they are doing and gets things done in a timely…read moremanner.

AC wasn't cooling...Travis returned my call fast and gave me a tip to try first before anything and…read moreit worked. He also gave a follow up call to verify it - thank you Travis. It is nice to have a go to for my heating and cooling!

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

Requested a HVAC and Furnace tune up through the yelp projects…read more Quick response and got us on the schedule. They came out today and the tech was great, checked everything out. Happy with the service and would recommend to other. We will be repeat customers in the future

Timely, friendly and knowledgable repair team. Thanks for helping me out in less than 24 hours.read more

Poor customer service ,made an appointment the end of June 2025 for July 3rd appointment was…read moreconfirmed by there office , that Bob would show up on July 3rd for an estimate for a new ac unit, Friday cam and went , No Bob , No Phone Call , No Text message. Here it's July 7 2026 , my doorbell rings and guess who's at my door Bob from Lockwood furnace . What kind of company is this that they show up unannounced. If this is how you represent this company Bob would be replaced . You lost a good customer and possibly a future customer, but let's all thank Bob

Well connected and able to fix things able to be fixed and if I need s new system will consider a…read morecomplete overhaul

Great service and consistent quality. We used them for servicing our 20 yr old furnace/AC and…read morerecently upgraded to new, modern efficient units.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

I've used Jerry twice now and have been very happy. He answers his phone and responds quickly. I…read moreneeded service on a Sunday morning with no heat. He was over quickly and had my furnace up and running. I would, also, say he is professional and friendly. I would definitely recommend him to anyone. I've seen a couple of low ratings, but they were for services other than HVAC. Based on my experience and that it is Jerry's Heating and Cooling it makes me wonder of those people are putting their review on the wrong business. On Google Jerry's Heating and Cooling has 100% 5 star ratings with 138 reviews.

I had a problem with soffit that pulled out of the track & the fascia cap was loose as well and…read moresoffit pieces ended up on my lawn. I went on my roof to see what was going on. Discovered I didn't have ladders to reach the areas needed nor was I warm & fuzzy about going up to the roof peak either. Enter Jerry, I saw on yelp that he was recommended, he came out same day, was very personable , did a nice job, price was reasonable. I also discovered that thru discussion that Jerry and I had a few mutual acquaintances and some things in common. Nice guy, I do recommend him & its highly likely he will take care of ur issue on the same day as his van is well stocked w/ things he needs to do the job on the spot.