Overall Terrible experience and customer service for the Orland and Tinely park locations…read more I brought my $400 never been worn Mother of the Bride dress on a Saturday to the Orland Park location to have dry cleaned and pressed for pick up on Wednesday. I went to pick up on Wednesday at the Orland location and the lady was rude and stated I would get a text message when the dress would be ready. They close at 5pm. Most people work until 5. I needed to have this dress picked up that day for an out of state wedding. I never receive a text, so my husband went to pick up the dress at 4, and rude lady at Orland location explains to my husband that the dress is still at the Tinley location because it is so badly stained and they will not have the dress cleaned until next Tuesday and that they under charged us for the dry cleaning. My husband asked to see the dress and had to go to the Tinely park location to retrieve the dress that Normans ruined. This dress had no stains on it at all prior to dropping off on Saturday.. Normans never called us to ask us about any staining. The staff and owner were very rude and had no options on how to resolve the situation. I took the dress to CD one in Orland to see if they could get the stains out and also had to buy a new dress at Davids Bridal due to the wedding being out of state and leaving the next morning. CD one dry cleaners was able to clean the dress for $4 and have it for pick up the next day. Lukily, My friend who was not flying out to the same wedding until Friday, was able to pick up the next day and bring it with her to our out of state wedding... I would NEVER recommend this business for any services they offer. The customer service was terrible And Normans either had something that dripped all over this dress or they used dirty water to "dry Clean" Luckily enough CD one dry cleaners we were able clean and fix the damage that Normans did, or I would have been taking NORMANS small claims court to get reimbursed the $400 for the dress that Normans ruined.

Terrible customer service! After both soles on the shoes they rented us fell off 40 minutes into…read moreour event, the manager BLAMED US For damaging their shoes! They rented old and unmaintained shoes and then blamed us for them falling apart. No discount for our inconvenience. The original owners were amazing, this new group of people that own it are not at all helpful and lack professionalism. In a messenger message to me, offered to not charge us for damage, they call this damage instead of owning the fault!! as if that makes up for the soles falling off the shoes! The original owners would never treat their clients this way. Will never go back, will always give bad review. #failinghardinUSA

Newer ownership keeping it very clean and friendly…read more Machines kept in good working order, or money back if a problem.

A. This is the DIRTIEST laundromat I have ever been to. -…read moreThe floors look like they have not been touched with a mop in over 5 year. - The machines are tacky to the touch. B. It was -10 degrees outside today. It was almost 55 degrees inside this establishment. C. Very limited chairs. D. No tv or anything. E. Lots of warnings on the walls about how they will kick you and your children out if they are loud/acting like kids.

It's as good as any laundrymat in my area. Plenty of folding tables and the usual speed queen…read morewashers . Standard laundry aid dispensers and change machine for quarters. I went twice until my washer was repaired.

IMHO not good. Very outdated equipment, dirty, and no attendant. I walked in and walked out.read more

Not a bad deal $2.99 pants on Thursdays and same day service. Operating hours posted here on Yelp…read moreneed to be updated they aren't open Sundays-wasted a drive.

My husband and I have been coming here for a year and we are extremely happy with the price,…read morequality and speed I get my items back. Drop off before 9, will be ready by 5 - no extra charge. It appears all laundry is cleaned onsite. The location not only offers discounts on Wednesday, they just rolled out a new mobile app that gives you a digital punchcard for a free cleaning and they have other promotions as well. I'm down with a company who embraces technology AND saves me money! The front desk is always friendly, quick and efficient so dropping off laundry on the way to work is a breeze.

Kathey was so helpful from the moment I walked in - to the moment I left :) She showed me how…read moreeverything works, helped me load my card and what would be best for my comforter. Her beautiful personality really made my day. I will be going here for all my future laundry needs.

This laundromat used to be one of the best ones in the Heights, but lately there seems to be a new…read moreissue every time I come in. The dryers aren't heating properly, and some of the washing machines don't get water until the cycle is damn near over. You end up having to add extra detergent and water from the sink just to get proper suds. When I brought these issues to the attendant's attention, instead of simply acknowledging the problem, I was met with an attitude and told that they "aren't mechanics" and that the water valve is slow. I never said you were a mechanic. I was informing you of an issue so that management could be made aware and, at the very least, a sign could be posted to let customers know there's a problem with certain machines. There's absolutely no reason to be rude to someone who is simply trying to make you aware of an issue. Customer service still matters. And then there are two giant signs that say NO PARKING, yet people are still allowed to park there. This makes it extremely difficult to bring your laundry through the front door, especially when you're carrying multiple bags or trying to load and unload your clothes. It also makes it difficult to access the designated parking area. This place really needs some attention. I hate to see a laundromat that used to be one of the best in the Heights go downhill because of poorly maintained equipment, confusing parking, and poor customer service. Hopefully management takes these concerns seriously and gets things fixed.

Have had many high-end suits, pants, sport coats, overcoats and even shorts and jeans custom…read morefitted. Great prices but even better results. Very, very highly recommended for custom tailor work and alterations. Great cleaner too, but awesome source for custom tailoring of clothes and alterations.

The Service is good and they did an excellent job altering my outfit. I look forward to using them…read moreagain.

I will never use or recommend this place they rip you off their prices are so high also with bad…read moreattitudes.

Finding a good cleaner can be traumatic, well for me atleast! As a woman inlove with her clothing,…read moreI have experienced bad cleaners and ruined clothes {insert tears here}. Then I found Crystal Cleaners. They are a little bit more costly then others in the area, but they are worth every penny!!! Myself(and my clothes) are very happy here!

I've been going here exclusively for 10 years and I'm sorry it's taken me this long to write about…read morehow fabulous they are. I've had everything done here. I've had shirts, pants, dresses, suits, comforters and even drapes cleaned and pressed here. I've had dresses hemmed, pants taken in, shirts altered and even a duvet fixed (puppy chewed it). Everything is done fast, perfectly and at a great price. Even my daughter's homecoming dress was altered here. That's how much I trust her. Try it!

The woman up front behind the desk are very ignorant.They ask you every single question.And they…read morealready know the answer.By the way you address the women there very stuck up and not very friendly