The worst customer service ever. Wouldn't recommend anyone to ever stay here. First off, the beds and pillows in the rooms are extremely uncomfortable. The soundproofing of the rooms is nonexistent so all you hear all night is loud cars and I was on the 22nd floor with a sound machine and still woken by vehicles multiple times. The absolute worst though is the staff of the spa. A bunch of kids that you can't say boo to without them getting worked up and calling security on you. Honestly one of the guys was getting so worked up that he was hyperventilating with a look on his face like he was about to take a swing at my 5 foot nothing wife. And he wasn't even part of the conversation! Seriously, they need to fire the entire Spa staff. Also, someone want to tell me why the spa is in charge of the pool? They're in charge of the pool and don't even know what being a certified pool operator is. Which really tracks as the pool water was grey and full of trash and other floating debris. They also changed the price on a cabana rental while we were there that also happened to be disgusting. I work in customer service as well and I wouldn't expect to keep my job if I had the work ethic of the children that work there. read more

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Hotel is nice close to everything, only complaint I have is the beds , both the beds had dirty sheets . The sheets were stained one with pink stuff and the other one with some other nasty brown yellow stained. We only stayed here for a night and it was pretty late already so I didn't ask for new sheets. I wish housekeeping and management would actually checked the sheets. read more

Silver Legacy Reno - A Caesars Rewards Destination - Casinos Near Me - Reno, Nevada

1 person at check in with 50+ in line. It should not take over an hour to check in to the room. Self check in was having issues reading the id. Manger came up from multiple time and retreated back. Could care less about all the patrons read more

The maids don't clean well... there were toenail clippings and hair beside the shower door and inside the shower on the ceiling dried hair that was curly which made me think private part hair and there were stains and hairs in the sheets... so if ya want clean don't go there. The cleaning staff need to be retrained or replaced. read more

We've been coming here for years and have multiple Diamond members in our family, but our latest stay was a massive disappointment due to the service at the VIP desk. While most of the staff is wonderful, the VIP receptionist, Christine, was unprofessional and dismissive. She made several billing errors when we tried to extend our stay--effectively overcharging us for both past and future nights. When confronted with the mistakes, she was rude and unapologetic, even deactivating our keys before our scheduled late checkout. It's a shame because we love the arcades and the location, but we actually cut our trip short and moved to a different hotel because of this interaction. If you're staying here, I recommend double-checking your bill and working with the other receptionists who are far more helpful. read more

Room: My husband and I stayed at the Silver Legacy (SL) during the long Labor Day weekend. Every time we visit Reno, we stay at the SL, it's our favorite hotel. I upgraded our room to a Player's Suite, and we were so thrilled on how big the room was, and the spacious bathroom! The room was clean and had a great view! VIP Check-in: If you are a Caesers Rewards Diamond status member (or levels above), you are allowed to check-in at the VIP desk. They provide wine or beer during check-in, one of the bonuses of VIP check-in that I love! The VIP clerks are amazing and kind. Virtual Assistant: When you check into the hotel, you will receive a text message from Ivy, SL's virtual assitant. Any time we needed anything, we only had to send a text and our request was fulfilled. We opted out of housekeeping during our stay, so I would send text messages to Ivy to request towels, coffee, etc. If we were not in our room during the delivery, these items were delivered to our room, It was great! Restaurants: Between the three resorts - Circus Circus, Silver Legacy, El Dorado - there are many great restaurants to choose from. We ate at Café Central at SL every day and tried something different each time. They even had a fabulous mimosa flight that arrived on a serving "tree". On our way back to our room on Sunday night, the last night of our stay, we really wanted gelato and stopped into SIPS COFFEE AND TEA at Silver Legacy, located in the lobby area. They close at 9:00PM and we got there at 8:54PM. They told us they already prepped the gelato for closing but we could purchase sweets from the cake case. We passed because that is not what we wanted. I'm sorry...but if a business closes at 9:00 and a customer is there prior, they should pay attention and serve the customer. Instead, these young workers were cleaning up early to end their evening. This was SUPER DISAPPOINTING! Room Service: The hotel provides a QR code that you can scan to order room service. This is such a convenient way to order food and be able to eat in your room if you didn't feel like leaving the room for the day. Entertainment: Between the three resorts, they offer so much entertainment - piano bar, performers/singers, silent disco, and lots of slot machines. The gaming was great at Silver Legacy and El Dorado. They have all the new slot machines and most of them paid really well. We will definitely be back soon! read more

Silver Legacy Reno - A Caesars Rewards Destination - Mimosa flight at Café Central - Casinos Near Me - Reno, Nevada

Nice hotel. Stayed here few times. This trip had a horrible view. Just the parking lot. Little view of the mountains. The sink had low pressure and the shower was full of pressure. Always my go to hotel in Reno Nevada read more

This was the WORST hotel experience of my life and I've stayed at over 100 hotels in my lifetime. I chose this hotel because it has a pool which was really the only amenity that my 4 year old could use. He loves to swim. I had booked a cabana for my family and I, as well as a massage for myself at the spa afterwards. I was told that the cabana rental was $125 from 9am-1:30pm. Turns out it was actually $150. We showed up at 9am, and were informed that the pool area was still closed because it was being "cleaned". It was a holiday weekend there had been hundreds of people in and out of the pool the day before. Since we had a view of the pool area from our room, we saw that nobody showed up to clean it and this was concerning. When they finally let us in the pool area, nobody had cleaned the actual pool and the water was murky and disgusting. It turned out that they WERE NOT actually going to clean the pool and we would have surely gotten sick if we tried to use it. Major health code violation and completely unacceptable. Since our stay was ruined for my 4 year old, I spoke to a manager named Mikayla about checking out early and wanted to cancel the rest of my stay. Mikayla did not even make eye contact with me, apologize, or stop what she was doing on her computer. She just said that the spa was in charge of the pool and that I needed to speak with them in order to cancel. Despite everything that just happened, Samantha and Kyler at the spa still wouldn't cancel my appointment without a 50% charge since we were checking out early due to their mistake. We asked to speak to the manager Terry but she wouldn't speak to us. When I said this wasn't fair because the hotel couldn't accommodate for the only amenity that I stayed there for, she had us trespassed by security off the premises. Literally just for complaining about this not being right. Please do not stay at this hotel. Please DO NOT use the pool. read more

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Check in process was not smooth. I had booked through a volleyball tournament portal months ahead of time and the reservation was not honored. They said I had actually booked through Expedia. Even when I showed them my email they didn't care. They said I had booked a smoking room (which is laughable). Who actually smokes anymore??? Well, I suppose it is Reno. Anyway, they gave us a single king bed and a non-smoking room but only after a lot of arguing. I don't like that. And I. Top of it all, they charged us a bunch of other fees. The pool is nothing to be charging a "resort fee" for either (literally small and 3.5 feet deep with people smoking while in it). We ended up hanging out with the other families at Atlantis and only sleeping in our room. The one plus was the self-parking. Plenty of space. read more

My husband and I stayed in your hotel April 28th 2026. I was injured by a faulty tile in room 1504. The tile fell out of the in room tub. To make a very long story short. My husband and I were celebrating that he had finished his last round of chemo after a very long and intense battle with AML. Being that he is still in recovery and we have to be careful with things like slips and falls I got out of the tub to dry everything before he did to be sure he would slip. While I was doing that a very large and heavy tile fell out of the tub and smashed my foot. I over it for a hour and it was still swelling and bruising. I decided to go down to the lobby to let them know so that no one else gets hurt. I was treated so horribly by the front desk staff. It took me over a hour to make my report I sat in your lobby for a hour waiting for a manger. The front desk manager was incredibly rude and dismissive. Even though I asked for a manager for over a hour the front desk manager Karla Lopez told me to hats she is not that kind of manager and it's not her problem. She should be ashamed of herself. His was day one of our vacation and several of our planned outings had to be canceled because I had a swollen injured foot. A hour later head of security came to talk to me. He was very nice and polite. Have me a phone number for a guest relations person. I chose to wait until I got back home to call him. Honestly I thought someone from the hotel would reach out to be but I guess they didn't feel like o was that important. I chose to call the number I was given on 5/11 a few days after returning home. I spoke to Dan in guest relations. He was also very nice and polite but unfortunately has failed to reach back out to me. I emailed him a statement which he asked for but haven't heard from him since. I also emailed a Nadine from guest relations and have not heard from her ether. Ultimately I'm appalled at this hotel resorts lake of care or compassion. read more

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I read the 2.5 stars at SL before booking so I wouldn't have any surprises. Honestly, my experience was definitely a 3.5 star experience. Check in was a breeze and all the staff were helpful & friendly. They offered us water & snacks upon check in. I love that the casino was connected to Circus Circus and El Dorado. Fun for both adults and kids. There were a good amount of restaurants to choose from at SL, El D, and Circus Circus. Most of them close early as well as the cafes. Our room was fine, bed was comfy, and walls were thick enough so I couldn't hear my neighbors. My only complaint was how dry it was inside the casino/hotel. The A/C kept turning off throughout our stay, so our nose was dry and bleeding. It would also get hot while we were dining downstairs at the restaurants. Bring your saline spray just in case if your nose gets dry like ours. Other than that, we had a wonderful NYE @ SL. read more

The overseas call center for talking with someone about a hotel reservation, is in the Philippines. Very hard to understand what the reps, are saying, and for them to understand what the customer is wanting. It may not be known, as yet, but I think the Silver Legacy is possibly losing customers, and interest in setting up their hotel rezzies. Bob read more

Compared to Las Vegas..... Reno is like that annoying cousin you always conveniently forget to invite for family photo day. "Oh he's a cousin by.... marriage..." BUT, like Reno, some people just love that human genetics experiment gone wrong. SO...... given this frame, Silver Legacy is like your cousin's favorite pair of suede sneakers. It would never fly in Vegas, but in Reno, it just fits. I stay in the Silver Legacy twice a year, on the way in, then on the way out of Burning Man. Once in a while, like this year, I make a follow-up trip to Reno to catch up with some friends. The one thing I dislike about this place is that it just feels old.... almost forgotten. Like that one high school homeroom they just never get around to renovating. It always 30 years old..... and they never seem to do anything to improve it. Don't get me wrong. I love nostalgia. But there's a fine line between nostalgia and simply forgotten, and this place skirts the line pretty closely. But that's the only thing I don't like. Beyond that, there are lot of positives. The staff have always been friendly. They seem far more genuinely welcoming than the polished act that Vegas has. I love this. Silver Legacy is attached to other Caesar's properties, so it offers some semblance of choice. It's like discovering different wings of an old museum. This, and the friendly hospitality, is why I always come back. The rooms are okay. They remind me of the Casino Royale hotel on the strip, across from the Mirage and Treasure Island. Somewhat ancient, but it works. The bathrooms are always clean, so major plus here. The gaming is..... so-so. I've hit a few $2000-$4000 slot jackpots, so I know enough people come through here to make it interesting. I avoid the table games because I always feel I might pick up some unwanted bacteria from the felt. If you're a slot player, it's fun enough. read more

My go to hotel when I work in Reno area. Clean room and good customer service. Easy to navigate. read more

Silver Legacy Reno - A Caesars Rewards Destination - Bed for a couple of days - Casinos Near Me - Reno, Nevada

Only one pillow per person, bed was lumpy and shower head had no pressure! Overall not horrible, but for almost $300 A night sure I would stay again. read more

We stayed here for UNR orientation. Check in was easy. Avoid the kiosks though. Kinda wonky. Rooms are updated with comfy beds and nice showers. Quiet ac which is appreciated. Only annoyance is no plug on the desk. It's hidden and unreachable. Casino is good here too and lots of food choices. Everything downtown is walkable. read more

I've always been a fan of casino dining. In our town they're open later than anyone else. I decided to hit the town with some family after my niece's Quinceañera ended. We grabbed a few drinks and listened to a cover band play some favorites. We were all danced out, so we wandered over to Millies, but we were bummed to find out they are no longer open 24/7. We walked over to the Silver legacy and saw Cafe Central was still open. We were seated promptly and our server was friendly. Food was slow coming out, but our Greg burgers hit the spot and our attentive server made up for it. He was great, I would definitely return. read more

Silver Legacy Reno - A Caesars Rewards Destination - Casinos Near Me - Reno, Nevada

Another bad day at the Legacy Casino, the place is a mess, parking is a nightmare, table games are too high to play, slots are soo tight, foul Oder in the bathroom. The Legacy is really going down hill, Management does not care about the players! Stay away, read more

Friendly workers. Easy and multiple options to check in. Pretty quick elevators and free parking. Nice gym and pool. Spa services for those that want to relax. read more

I had a great stay at Silver Legacy Resort. I was on the 32nd floor & my view was really pretty, it over looked the whole city. The hotel staff are all friendly. The room was clean & well stocked. I liked looking at all the old memorabilia. I would recommend staying at Silver legacy Resort and Casino if you are coming to Reno. read more

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I recently saw the band Live at this venue. I enjoyed the performance, I was just slightly underwhelmed with the venue itself. It was a step up from a ballroom, it didn't seem quite up to par as a concert venue. It wasn't bad, it just didn't impress me with the layout. read more

Silver Legacy Reno - A Caesars Rewards Destination - Live - Casinos Near Me - Reno, Nevada

Tacos have good flavor BUT definitely difficult to eat with one hand. Service was fast and efficient. We had my friends service dog with us ( Oreo) that always puts a smile on people's faces. Casino machines are built on the tight side also to find just a regular penny machine or nickel machine that doesn't have a 50-cent minimum is rare in here so unless you got money to blow I would suggest you find someplace else to go play because you can't do that little tiny kill some time bets. Okay also apparently changed their policy on now it is on the comped room you have to pay for the resort fee for each night which is kind of a pain in the butt so it's not really comped LOL. read more

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They suck the all around experienceis terrible the whole row is a trap do not go. The restaurant are just all right. The staff looks like they don't want to be there and there games are not friendly read more

This was a pretty nice hotel to stay at overall and of course very convenient if you plan to visit the casinos and restaurants that are connected. The rooms were very quiet and clean, but the pillows were uncomfortable. Parking in the garage is included, but it's a bit annoying to have to go up possibly 8 stories to find a spot, take the elevator down to the lobby, then take a different elevator up to your room. read more

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I took the older part of my family to Ruth's Chris and the Jeff Foxworthy show. A rude and drunk man made the show miserable for a large group surrounding him in the front rows. He was removed twice and security kept returning him to his seat. Awful. The group of us went to talk to security right in front of our seats. They said nothing they could do. I went to the front desk and they said I could talk to security in the morning. Not worth it. This is the last time I will spend a dollar in this place. read more

The hotel room at the Silver Legacy was clean and quiet. The walls are thick so you can't hear your neighbors. I stayed under a locals special so it wasn't as pricey as normal. I was seeing a live concert and the venue for the concert was clean and easy to find. read more

Ugh. This hotel was terrible. It was so bad that i couldn't wait for vacation to end so i could leave Reno and go home. It smelled like a combination of cigarette smoke and glade air freshener the minute you enter... and there's no windows of course so it's depressing too. Everything is dark and loud....like you're in an alternate universe. My nose and throat were burning after 1 day of staying there. We waited about an hour in the line simply to check in. And there weren't even that many people! Kiosks weren't working and there was a lot of confusion. Oh and the food.... so terrible. El Jefe's was the worse Mexican i have ever tried... everything tasted old and stale. My daughter got sick with a stomach flu one night and vomited on the bed. So we had to call housekeeping and request new bedsheets a couple times. They were so slow in coming the first time and the 2nd they didn't come at all. We called 3 times ...ny husband ended up having to go down to the front desk. Oh and the noise. There was so much music and noise coming into our room from the pool area...but hardly anyone down there. And we were on the 18th floor! The design is terrible bc it funnels noise straight into the rooms. Also.... people should know most of the restaurants are closed Monday Tuesday and Wednesday! What the heck??? And the spa is only open Thursday- Sunday. We were so disappointed bc our stay was Monday- Thursday. To sum up... Silver Legacy was sad, dark, loud, impersonal, and smelly. Reno was pretty miserable to visit...kinda seedy, desolate, and not much to do. I was disappointed and couldn't wait to leave. read more

My wife's Purse was Stolen from our Locked room. Happened on a Saturday. No word from Management and it's Tuesday now. We were on the 25th floor with a Mountain View room. View from our room. Do NOT recommend this Hotel. Will Never stay here again. read more

Silver Legacy Reno - A Caesars Rewards Destination - Safe - Microfridge - Casinos Near Me - Reno, Nevada

I've been going here with my family since I was little. Based on the timeline I've seen at Eldorado, we've been coming here since they first opened. The place is pretty busy at times, especially on weekends when they have events going on, conferences, etc. I love that they have updated and added restaurants such as: Gordon Ramsay's Fish and Chips, Ramsay's kitchen. I kind of miss the buffet, but I welcome the new change. The rooms I think are hit or miss. We stayed here a few months ago, and the room and view were beautiful. This time around, not so much. It looked as if somebody was sleeping in our bed or the beddings weren't changed? I don't know. I think next time, I'll ask for a remodeled room and probably pay extra for an upgrade? I'm not sure if that will guarantee it's any better. read more

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Nice room with two windows at the end of the hall. 3:2 odds on BJ DD tho there was one rude older male pit boss that must have had something stuck in his butt as he scowled at everyone who was playing around the pit. Fire that guy, Caesars. You probably know who he is! Restaurants so so but overall decent place. read more

Please be aware they will assign you a smoking room without any word of warning, even if you booked a non-smoking room months in advance, and tell you that you're lucky to have a bed. If you have allergies or asthma please be very transparent and firm with the front desk before considering staying here, as you WILL be stuck with a smoking room. The wifi is unfortunately too slow to use. The elevator buttons mentioned in previous reviews are still broken. To add insult to injury, I've made the mistake of forgetting something in my room. And I know precisely where I left it. And reported it an hour after checkout. And yet 24 hours later housekeeping and security don't have it and aren't replying to my emails or voicemails. Draw from that conclusion what you will... But one way or another my laptop left my room and not in my hands. read more

My first time staying at the hotel in which it is booked by my aunt. Although, it would've been better if we have booked a better hotel room that has bathtubs. Other than that, the atmosphere and accommodations turned out pretty alright . There is always room for improvement when it comes to the housekeeper keeping the hotel rooms clean for the next stay! I will definitely come back again next time read more

Silver Legacy Reno - A Caesars Rewards Destination - Lobby and front desk - Casinos Near Me - Reno, Nevada

Went back again this weekend more of the same awful rude staff as usual. Shower in our room didn't work, they closed the hot tub early again and in the morning it was cold of course. Tried to get a late check out by 30 mins and was told I'd be charged. Intresting the week before I was told I could get a 3O min late checkout free as long as it didn't go over 30 mins. The front desk manager hung up on me when I tried to talk to her. I'm guessing she was the manager by how awful she clearly hates her life n the guests. You don't get to be that disgusting untill you have spent years in customer service hating ur life. A regular employee wouldn't be that disrespectful. See me and my partner are customer service lifers that's what we do that's how we can really tell how awful they treat people here we would be immediately fired from our jobs. Must be nice to be able to be a dick to customers with zero recourse. Well be back in two days for more if your terrible customer service and I'll just keep blasting you online . Looked at the other reviews omg there so terrible lol They do absolutely nothing to fix any issue still tried to charge me for resort fees I've already started the dispute with my card Can't wait for the public relations guy to post his fake chatgpt bs response I see on every review. Hey public relations guy no one believes anything you say it's all bs the corp is going bankrupt they aren't fixing anything and don't care hopefully they have enough money for your useless position to keep paying you I'll just keep disputing the charges I'm not paying an extra 40 per night if you keep closing the hot tub n pool for no reason. The wind blew sorry pools closed, might rain maybe sorry pools closed. Last time they closed it no rain no storm!?!? How much money are you really saving here by closing the hot tub. It's literally never stayed open till the time it's supposed to. What is their obsession of closing it? No serious I keep asking they keep having blank stares read more