Terrible customer experience. I had an apt at 2:15 for an MRI I waited for 2 weeks.They call me at 1:58 to tell me they moving my apt to 3:45 because they are running late. Then I get to my new apt and they still have not send me back 30 min past my new apt. The staff is rude, the office looks dirty just a terrible experience. I hear how they speak to all the patience, so rude they don't listen they just over talk everyone. Will not come back to this place. read more

They Made my wife who has trouble walking. show up to an appointment which was a scheduled appointment just to turn her away and tell her they cannot fit her in. Not only did they not call her to tell her the appointment was pointless they made her struggle to get get there. Take time off work just to tell her no. If i could give this place a negative star rating i would. But they don't care she is just another person they can make money from misery! read more

We are too big to care! Yes you can make an appointment, just expect to wait for hours beyond that. Apparently this place runs on the DMV business model. read more

Don't use SimonMed. If your doctor is send an order for imaging tests, ask for a recommendation to somewhere other than SimonMed. I am a breast cancer survivor, and I can't get anyone to schedule an appointment for my DIAGNOSTIC mammogram, ultrasound, and MRI, nor can I get anyone to return my phone calls. My doctor sent an order to SimonMed, and SimonMed sent me a text message with a link to their their online scheduling system. Tuesday (5/11/21), I tried to schedule an appointment online, but their system wouldn't allow me to do that. It directed me to call the appointment line to schedule my appointment. On Wednesday (5/12/21), I called the appointment line, and I repeated my information to multiple people. The first call resulted in me being disconnected after 10 minutes. The second time I called the first person transferred me to another person who needed me to explain all of my information for the 3rd time in 30 minutes, and then this person said that she was unable to schedule all of the tests my doctor ordered and that "Kelly" was the only person who could do the scheduling for those tests. I was transferred to Kelly, and I left a message. Kelly's outgoing message said she would return phone calls in the other in which they received, and it simply delays the process to leave multiple messages. I can respect this, but there was no indication about how long it typically takes for Kelly to return calls: for example, same day, 24 hours, 2 working days. Also, presumably, if Kelly is unavailable to return calls for several days she has an assigned designee who fills in for her since this is a medical facility and it's not unreasonable to assume that time is of the essence when it comes to scheduling tests. I waited 24 hours and called the appointment line again (Thursday, 5/13/21). I went through the explanation of what I was trying to do, and the person who answered my call had to locate the order from the doctor (it's 10 minutes minimum just for person who answers the phone to get my information and find the order request that my doctor sent), and she transferred me to Kelly. I left another message for Kelly. I assumed that she didn't get the first message since it was over a day since I'd left the message asking to be scheduled for a DIAGNOSTIC mammogram, ultrasound, and MRI. It is now Friday (5/14/21) afternoon, more than 24 hours since I last called, and I have yet to have my calls returned. I am incredibly disappointed with the SimonMed. It should not take 4 days, or more, to have tests scheduled at a medical facility. I don't like having to air my complaints on sit like Yelp, but I have been unable to locate contact information for anyone who can help me with this. To be fair, in the past, the medical providers who've treated me have been absolutely wonderful. However, that is useless information if you can't actually get scheduled to see them. read more

Very poor service and outrageous pricing I went here for a scheduled appointment and checked in online arrived 25 minutes early and was never called back then I asked someone at reception why and they said I needed prior authorization from my insurance which I already received from my doctors office and AHCCS only to be told either pay $300 out of pocket or not get seen read more

I have been coming to Simon Medical at this location for years. But over the past couple of years it's really gone downhill! This place is overbooked, and my experience with the office staff was not good. I had an MRI scheduled for late afternoon, and I was standing in line almost up to the desk. they called me on my phone to let me know they were running behind. I told her, I'm in line almost up to the desk. She said, yeah, cuz we're running behind. I said, well I'll have to reschedule. And she repeated, yeah, cuz we're running behind for the MRI machine. I was quite upset and left. The time before that, I went in for a mammogram. The tech refused to do it because she said I had to have my previous mammogram films with me. I was absolutely furious. On my way home, I got a call from the manager. She said the tech was mistaken. Years ago, I had a breast biopsy in the facility next door that is part of Simon Medical. My experience there with the staff was wonderful. read more

First morning appt. and this place is ridiculously inefficient. The MRI techs are ready & waiting (by the receptionist's admission); it's the front if the house staff causing the delay. There is a constant line of patients filing through the door. The two receptionists service someone and then a unreasonable gap of time occurs before taking the next client. I overheard comments from others that every time they're here it's always the same conditions. Argh... read more

Made an appointment at fashion square for mammogram and the scheduler made the appointment at Baywood in east mesa. How about listening.

Got there a little late bc I accidentally went to the wrong location. Once I went inside I got nervous because of the packed waiting room but I was helped quickly in front, and was taken straight back by Ashley , who was my ultrasound tech & did both of my ultrasounds quick & efficiently. I was in and out in under an hour & very happy with my experience. Thank you ladies ! read more

I showed up and waited over an hour only to find out that they had not received my insurance authorization, even though I was told it was here when I scheduled my appointment. I ended up having to pay out of pocket because of their error. After paying in cash I still had to wait another hour. No wonder the reviews are so low for this simonmed. I SPENT OVER 2 HOURS WAITING. Try going to the Val Vista location or basically any other simon med if you can. Just terrible. I scheduled my appointment 3 hours before I had to be at work, thinking that would surely be enough time.... Now I am going to be late for work because of this incompetent office. read more

This place is terrible. You truly feel like a number in the uncomfortable waiting room. And when they have a rush of patients they only have a few people checking in. They don't have a private area to check in so you hear everyone's private information. Unfriendly front office staff. I would like to amend this a bit. I was very frustrated and worried coming in, and though I do think the waiting room needs to be updated and the process of checking in is horrible, the staff wasn't necessarily unfriendly. Here are the things I would change if I owned this facility: #1 change the waiting room, get comfy seats. #2 Change the checkin process. Don't make people stand in line for a cattle call type of check in, PHI is being discussed and frankly I don't want to hear that someone's brain MRI wasn't ordered properly. #3 If you are going to collect payment upfront, let the patient know ahead of time. Putting them in the spot in a room full of hearing ears is not cool. #4 When someone comes in for a mammogram don't make them walk from the dressing room to the mammogram room with a front open gown that doesn't tie, also not cool. Maybe a locker with a kept they can take and a robe or something. #5 Same thing if they also have to get an ultrasound. The staff was fine and did their best to be friendly but overall the experience made and uncomfortable and stressful visit even more stressful and unpleasant. Not sure I will come back for next years mammogram. read more

Awesome front desk and medical staff! My tech Darla, has taken care of me for years with x-ray image guided injections into my hip to reduce arthritic pain. She's always so friendly and professional. Thanks to my friends at SimonMed! Hook 'em! read more

I seriously have no idea how this place stays in business!! Receptionist had chip on her shoulder. No one told us my daughter had to drink 32 oz fluid and come in with a full bladder for screening. After 15 minutes on a holiday waiting they determine we need to reschedule. Worst customer service ever!!! Listed to all the poor reviews and go elsewhere. read more

WORST RUN COMPANY IN PHX. Do not go here. I will be calling my doctor and having him send my order into any other imaging company. I had an 11 o'clock appointment on a Saturday. Sat in the waiting room for 50 minutes. Finally got up and asked where I was in line for my appointment. They thought I should get called back in the next 20-60 minutes. Front desk staff was terrible and uninformed. They are a terrible waste of time. read more

This is going based my experience just now, if I had a good experience I was going to leave a review right away especially since these places have nothing but bad reviews. I was dreading coming but had to get my X-ray done especially since it's walk in only. I got here at 7:50am parked my car, person at front desk was friendly,nice,and efficient. Told me about a 15 wait. I was called in like a min after sitting down and was out by 8:06am. I'm glad I got here when I did because when I got out of the exam to the lobby, it was getting full fast. I did pray the night before hoping I could get in and out in a timely manner since I had to go to work, so pretty sure that's why it was so easy read more

I would like to thank Natalie Who provided me with a bone density and foot x-ray . I came in with an appointment and arrived 15 minutes early . I was given a clipboard with approximately four sheets of paper to be filled out. Once completing the paperwork and returning it to the clerk I was told that I had a hour wait . I immediately became upset and began to cry and told the receptionist that I couldn't stay in there it was too many people and I had just lost my mother . And I came early hoping to get in and out, The receptionist replied I will make a call to the back and see what they can do . But I'm not going to promise you anything , I replied thank you and walked out . After approximately 15 minutes I was given a call and told to come back inside and that they were ready to take me. Natalie greeted me at the door and told me to come on back she would take care of me . And that's exactly what she did ! she got me in and out in no time. I would like to thank her for displaying a bit of compassion . It really made my day go a little bit smoother after leaving the doctors office. Thank you Natalie and 10 stars for you ! read more

SimonMed Imaging - Greenfield - A signed that I have in my house the greets people when they come in. - Diagnostic Imaging Near Me - Mesa, Arizona

Staff was friendly, but required masks??? Are you kidding me. Ridiculous. Time to catch up with the times and read the studies of how they don't help and in fact can cause harm read more

Simon Med Imaging is by far the worst business I have ever dealt with. If I could give them a negative star rating I would. I was forced to give one star in order to post my experience. From the scheduling to the reception. They should be shut down. On 3 separate occasions they have miss scheduled, lost paperwork, I was forced to wait 4 hours with an appointment. I have had to reschedule surgery due to there negligence. The Only positive experience the mammogram and ultrasound technicians, they were kind, considerate and very knowledgeable, However, .I will not Under no circumstances ever go back. I encourage everyone to find another company. I Will be contacting the news and hope they will expose them and their horrible practices. read more

Absolute dumpster fire. Scheduling service is terrible. Employees couldn't get it right. Several calls to them, the Core Institute and our insurance company to get an appointment. Then, they canceled my appointment in Chandler, literally 45 minutes before my scheduled time because their MRI equipment was out of order. I had two MRIS's scheduled back to back. They told me to hurry over to east Mesa clinic and both MRIs would be completed at 1:30 and 2:00. So when I got there, the receptionist said my appointments were at 1:30 and 6:45. NOT! I insisted they do both back to vac. So, ok, they rearranged their schedule and got me in at 2:15. They did one MRI successfully but after being in the tube for over an hour I was told the machine wasn't working properly so I had to go down the hall to a different machine.the MRI's ere finally completed at 4:45, over 2 1/2 hours later. What a train wreck. read more

This place is unbelievable. I had to wait 3 weeks to get an appointment only to wait 30 minutes in line to check in even though I already "checked in" online. After they had me pay my copay I was called up 10 minutes later to be told that they are running behind 45 minutes. These people don't respect anyone's time. Mind blowing. read more

I see the necessity for poor reviews, 30 minutes after my appointment time, arrived 15 minutes early (dumb me) to hear another patient ask when he's going back and the front office states casually we're running 45 minutes behind - that's quite a news flash thanks for your concern for my personal time, because sitting in a waiting room for diagnostic mammograms is everybodys favorite thing to do on Friday! Get it together people.. I have enough time to start this review hope your patient care is worth the wait.. Still waiting an hour later, sadly my review started at 3 stars.. Update: 1.5 hours late, here 2.5 hours and still haven't seen the doctor.. What a racket they have running. Pure pathetic customer service. The staff is wonderful but this is possibly the worst organized office on the planet, there is no way that this is acceptable business practice. Finally saw the ultrasound tech who claims to have looked for me before, umm no you haven't you we're going to the break room the three times I saw you walk past me.. Or wait was it when I had to repeat images in the mamo room? Do you people not talk to each other at all?? Total time spent over 3 hours.. Not happy with this offices or the practices of the snide Snots that work there, next time ladies recall you're in the service industry and people getting life altering tests performed deserve some flippn compassion. read more

SimonMed Imaging - Greenfield - The holding pen - Diagnostic Imaging Near Me - Mesa, Arizona

Under no circumstance go to this location!!!! My wife is currently there for imaging and in tears because the front desk GIRL is a completely rude, unprofessional waste of skin who needs to be fired immediately! but also was charged hundreds of dollars for something that she was told insurance would cover 100%. This place is extremely ghetto, will treat you like crap, and rip you off by only offering payment plans to some patients but not all! read more

Simon Med Imaging does not take appointments for x-rays, only walk-ins. We waited 1 hr 40 min and then left. Also, the waiting area was not clean at Baywood location. read more

If I could give negative stars, I would. I made an appointment, arrived on time, checked in, filled out paperwork, paid the co-pay, sat in the waiting room for over an hour only to be told that my appointment wasn't today after checking to see what was taking so long. Incompetent staff that couldn't make an accommodation when they messed up. Don't waste your time with this place. Many people were complaining in the waiting room that they'd been waiting for over an hour even though they had an appointment. They're obviously over-booking appointments and having people sit around in a crowded room during a time that we're supposed to be social distancing. Terribly frustrating experience and a complete waste of time. read more

I've never written a review but the service and treatment at this place was ridiculous! The check-in staff member was very rude! I was literally 5 minutes late and she scolded me. Last week I had to wait over an hour because they were running behind. Now she scolds me for 5 minutes, but tells me that they are almost an hour behind again. Then she says that the 6:30 patient gets to go first because he already checked in. After I sit down and then had a loud discussion recounting telling me off with a co-worker on the phone in front of a lobby full of people! I've never been treated so rudely! Avoid this Simonmed at all cost! No compassion, only disrespect and rudeness! read more

One star at best. My first appt was at 10am on a Friday. Ridiculous NONMOVING line just to check in. My appt at 1030 and I know for sure they would not have seen me before noon. I rescheduled for the next Monday at 4pm. Literally the same line. To the door and not moving. Cancelled my appt. this is insane. What is the point of an appt if I can't get past the front door and I've been there 30 minutes. Will go somewhere else. Thank god I only need a screening read more

I've never had to wait like this for a simple test. Over two hours and I'm still waiting in the lobby. They say that this is a first come first served facility. I've seen people who have come in way after me get called to be taken care of before me. I asked how many people are ahead of me after sitting here for two hours, I was told 4 people. They then took 7 people and I still haven't seen anyone for my test. I'm definitely not going to come back here. Well after sitting here for 3 hours with no service I finally got fed up and pissed off and walked out. Never going back again. read more

I went there 6 times. The first time no prior authorization. Due to needing this appt ASAP, I signed up to pay on my on. They never stated it could not be reversed. Kaelyn did not give my message to Monica which was initially 12/10. You have to go there in person to communicate. There is no direct number to the facility. All calls are referred to the call center. I even went today 12/18/22. Again initially Monica was not available. I was not told at the time of signing up for self pay it was not reversible. I have shown my insurance card and had prior authorization. They are refusing to take care of their end of it even the part where they did not tell the customer up front it's irreversible. read more

If I could give zero stars I would. My horrible experience started with trying to schedule. Waited 20 minutes on hold to be told my provider had a special scheduler and needed to contact him to set an appointment. Left 4 messages . Never a return phone call. Called again a few days later and was able to schedule through regular scheduling??? Made appointment for Labor Day. I though oh great they are open . I don't have to take time off from work. I was informed at check in that my Technologist was running 45 min behind. Not thrilled but decided to wait . An hour and 45 minutes later I was finally in the exam table. Front desk girls could care less that people are waiting. To busy with personal conversations and not bothering to follow HIPPA laws! I tried to re schedule but no one at the front desk knew how to do it! Tech very apologetic ( and stressed! Obviously very over booked and not scheduled correctly! 3 days after my exam I got a phone call that I needed to come back because they missed an exam.!!! I usually go to SMIL but had to go to Simon Med because they do not do that particular exam at SMIL. Do yourself a favor and save yourself aggravation! Go elsewhere!! read more

Worst place. Huge line, long wait (even though I made it a point to check in and complete all paperwork prior to my arrival). Staff seemed unfazed. Also the facility itself didn't seem clean or taken care of. read more

I had an appointment via their website at 9:25am for extant. I get there and find out it's walk-in. Why allow appointments on line. They were not allowing anyone to be inside and it's already 100 degrees. It took 2 hours wait for a minute and a half X-ray. This site needs more organization. No one should be waiting outside in the heat. I feel sorry for the senior citizen who forced to stand outside. Now that there are four more options around southern and higley go somewhere else read more

Simon Med is horrible. Read the reviews before you decide to go here. They overcharge you up front and keep your money. I have made several calls to billing and even wrote a letter to the Chief Medical Officer, Dr. Sadegi, with no response. I finally filed a complaint with the BBB stating I am due a refund. They responded that my account has been removed from patient responsibility and is being appealed with insurance. Insurance processed the claims in totality within 2 weeks of my visit. There is absolutely nothing to appeal. It's a delay tactic. It's obvious they don't know the difference between a refund and patient responsibility. Forget asking to speak to a supervisor. They are banking on people not looking at their EOBs and matching them up with what was paid on date of service. These people are crooks. I am a professional coder and biller. I have worked in healthcare my entire life. Trust me...don't go here. If you do, hire someone to track your payments and bills. They will steal you blind and make every excuse not to refund your money. Zero stars for me. I have now filed a complaint with my insurance company. BEWARE!!! read more

This place was packed! And there was a strangely placed hutch in the waiting room and also one in the back hallway. Didn't make me feel anymore at home... My nurse was so sweet and held my hand through my appointment. That's exactly what I needed. Thank you! read more

SimonMed Imaging - Greenfield - Why is their a Hutch with fancy China here?? Ha. Seems out of place. - Diagnostic Imaging Near Me - Mesa, Arizona

What a disaster! I showed way early to get my paperwork done and still waited two hours past my appt time while I watch others come and go. I honestly think they forgot about me. The place was a mess as well. One week later my doc still had to call for the results. No one working there wanted to be there. They seemed to have the phrase, "Sorry for the inconvenience (wait)" down to a "T". If you have a choice go somewhere else for your imaging! read more

Awful experience. Communication between staff is the worst. Had to go back twice because the front desk didn't communicate with the tech. Then the second time got a new tech and they didn't give me protective ear coverings for my MRI, they game me some cheap ear plugs that fell out during the MRI and my ears still hurt. I kept asking to put them back in and they didn't respond. Very frustrating. Also they do not do any social distancing. There is only a one way door to get in and out, there was a line out the door and everyone was right on top of each other...people were standing in the door way blocking the entrance/exit. read more

If only we could give negative stars! I made an appt for an ultrasound and an x-ray at the Mesa location for a Monday. Received an email and a text confirmation of my appt and the amount of $ needed for my appt. I showed up the day and time of my appt and the front desk staff could not find my appt. I showed them my test confirmation as well as my email and after looking into it further, they told me "Oh, we are very sorry but someone should have called you, we canceled your appt due to this location not being able to do ultrasounds" Well, I also had an x-ray scheduled so I asked if I could still get that done and was told those are only done on a walk-in basis which I was not told when making the original appt. Their lobby was packed to the point of not having another chair available so I left. An hour later someone from scheduling called to apologize to me for the confusion and lack of communication on their part and wanted to get me another appt as soon as possible. I told her that I would not leave work early again, they would have to accommodate my work schedule. She found a location that could take me Saturday so I made that appt. Friday afternoon, 4:20 p.m. I get a voice mail saying my appt for Saturday was canceled as Simon Med does not do ultra sounds on Saturdays. Hmmmmm, maybe someone should let scheduling know this as this may be information they might need for future patient scheduling! Ridiculous and inconsiderate when patients need testing done for their health and well-being! I have another appt scheduled but it won't ever be Simon Med again!! read more

Still no enforcement of mask over mouth and nose rules. Extra family in waiting room. Not safe. Reported to staff who shrugged and who said it happens all the time. read more

BEWARE-- USE CAUTION! I needed to have two MRI's done a CT and XRay with insurance they quoted me $1,285.00 without insurance and depending who I spoke with I got six different prices. Some with a special of the month, one time I called from a landline and asked for a cost telling them I had no insurance at all, they told me about the special and I asked what's the price without the special if I just walked in off of the street and I got around $600 bucks. Then I asked to talk to a manager because the lady I spoke with you could tell didn't care at all Mrs. Gomez so the manager calls me a couple of days after and I explained everything and she gave me a price of $625.00 but then tells me insurance may do some of these for free and she would call me back in a day or two. I guess I fell off of her to do list....... find another company they don't have their stuff together at all. read more

The worst place ever, their website sucks it is near impossible to find your results. My advice to you go to Sonora Quest, their website is much easier and more user friendly to navigate thru. read more

Booked a CT Scan over 2 weeks before my appointment. My doctor sent in the file and notes before I even scheduled my appointment. My insurance is incredible and approves anything we have in days. After 14 business days, the day before my appointment SimonMed calls me to tell me they don't have approval on my order, and it was the doctors fault, when in fact they never sent in my file at Simon to get approved. So after waiting over 2 weeks for a scan and having my doctors office furiously try to do the job of SimonMed, they still wouldn't allow me to get scanned on my scheduled appt. time. Their staff is completely incompetent, their front desk staff is awful and crass, and not even willing to help. This place is a disaster and should be avoided at all costs. Banner Imaging is the place to go from now on! read more