I bought a 1997 Pontiac firebird in October of 25 and I paid basically full price for it there was…read moreno discounts because the car was supposed to be in such pristine mechanical order on the day that I had purchased it the owner had called that day and did not want to make any discounts said it was already discounted as much as it possibly could have been even though that they have that 500 MI bumper to bumper warranty I didn't even make it home before the checks service soon like came on and I've had Firebirds in the past so I was like oh well it's probably something simple and no big deal well it was a big deal it has been repair repair after repair with this vehicle I have spent close to $3,000 in repairs I am so unhappy with this vehicle I truly wish I just want to turn around and taking it straight back and it's black I want my money back but all I think they did was reset the computer on it because it would take just that amount of time for that light to come on like I said I've had those vehicles before never have I had so many repairs on a vehicle and if it's truly overlooked like overlooked make sure everything is fine and working order the horn didn't work the power antenna didn't work my cigarette lighter didn't work my headlight motor needed to be replaced just awful mechanically outside beautiful no rust maybe a ding here and there so not a big deal after you know it's almost 30 years old but to have this many repairs is ridiculous I bought it when it had 126,000 miles on it and the odometer reads 132,000 buyer beware when purchasing from them if your car is a Chevy take a ride over to the GM and have them hook it up to their on board scanner or even make an appointment and have the whole car looked over before you even purchase of vehicle from rides unlimited

Buyer beware…read more Subject: Complaint Regarding Purchase of 2005 Jeep Dear Ride Unlimited Chicago, I am writing to express my disappointment with the recent purchase of a 2005 Jeep from your dealership. When I bought the vehicle, I was assured that there were no leaks and that the Jeep was in good condition. However, after driving it, I discovered significant issues that were not disclosed to me. While I understand that the vehicle was priced at $2,500, I believe that your company should have been honest about the actual condition of the Jeep. I would have appreciated a more transparent assessment of the vehicle's issues so that I could have made a fully informed decision. (815) 302-1453. I spoke with Anthony I hope that you will take this feedback seriously and improve your practices to ensure that future customers do not encounter the same experience. Sincerely,

Great service. Worked with me on my needs. Gave me a a great deal on my ideal vehicle.read more

I brought my vehicle in for a simple tire rotation and was told it would take no more than three…read morehours. Nearly two hours later, I asked for an update and was sent from the front desk to the service garage. Despite several employees sitting at their desks, no one acknowledged me or asked if I needed help. Eventually, I was directed to Jim Carver, the service manager. After waiting while he and another employee walked around for several minutes without any communication, I asked, "Do you guys give updates?" Without even stopping his conversation, he shook his head "no" and told another employee to "handle her." I was then informed that they had lost my keys. Losing keys is a mistake that can happen. The complete lack of communication, accountability, and professionalism is what made this experience unacceptable. Being dismissed in front of a room full of employees was humiliating. As the service manager, Jim Carver sets the example for his team, and unfortunately it was not one of respect or customer service. After reading other reviews, I noticed similar complaints about interactions with Jim Carver. I sincerely hope this dealership addresses its leadership and customer service because this experience was far below the standard I've come to expect from Toyota.

You guys did amazing. I was able to buy a new 2025 Ioniq5. My 2023 Ioniq5 was in for it's 4th…read morerecall on a battery issue in the last 18 months. John in service could see that I was frustrated. He asked if I was open to the possibility of a trade. He suggested I speak to Nick Blazen. I did. Nick did an amazing job of putting the deal together. Lauren put the icing on the cake by orchestrating a financing arrangement that gave me better warranty coverage than I had on the 2023 and with a lower monthly payment. Within 48 hours the story had totally changed!

super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

Review left on Google on 3/21/25 -- ANOTHER new car from Thomas Nissan and ANOTHER GREAT…read moreexperience dealing with them. Zachary Goss went above and beyond. Truthfully, I wasn't even looking to buy a new car. (I had a 2021 Nissan Rogue that I LOVED.). I had received an email from the dealership that had an offer very much worth considering. I had numerous texts and conversations with Zach over the course of a few days. He was professional, friendly and it was more than apparent that he cared about my wants and thoughts as a customer. He would reach out with updates even if he wasn't at the dealership but had an update regarding the potential purchase to share. I appreciated that. He was a sales person of his word which isn't always easy to come by. I will also say that I was equally impressed by Aaron Mazzoni who went over the financials and those documents with me. He explained everything in detail, and was also friendly and professional. I've both numerous cars now from Thomas Nissan and will continue to be a customer of theirs for life. HIGHLY RECOMMEND THEM! Review left in 2021 on Google after a new car purchase then as well---I truly can't say enough wonderful things about Thomas Nissan and my salesman, Jorge Nieves. He was EXCELLENT. Jorge did more than just sell me a car. He listened to me. He made sure I knew everything there was to know about my new car. I can't say enough wonderful things about him. Too, days before I purchased the car, I had been texting with him quite a bit about what I had been looking for. He was always quick to reply. I appreciated being able to communicate with him that way as it saved some time at the dealership on the day of my purchase. My husband and I would most certainly buy from Thomas Nissan and Jorge again and plan/hope to be lifelong customers of theirs. (Actually, we bought a second car from this week even.)

We just bought a brand new 2026 Nissan a month ago and water is leaking inside the tailgate. They…read morehave had my car over a week and cannot find the problem. My biggest complaint is the lack of communication from their service department. We consistently had to reach out to the service department ot figure out what was happening with my car. Each person claimed they didn't know the water was leaking inside the tailgate. I will not take my car back to this dealership for service. The service manager lacks customer service skills and never called us back. We tried to contact the director of parts and service and no returned call. Overall, very disappointed and wishing I never bought my car from Nissan.

Our sale rep Hajira Mahmood was outstanding. Pleasant, Knowledgeable, Open to offer various ways of…read morecost savings, & benefits of options to help taking care of the vehicle. Would hire her on my sales team in a heartbeat ​

Bought a brand new vehicle there in December. Tires are only 7 months driving on and 1 tire blows,…read moredidn't strike anything in the road, no potholes, nothing. Honda wants $348 for a tire i can get at Belle for $207 after I spent 30 grand on a vehicle. Im sorry Belle and most tire places warranty their tires for at least a year. Honda can't eat the cost of 1 tire after spending 30 grand, wow. So, good luck to future Honda owners, best to purchase at another dealer.​

Went to Hawk Mazda, and hour away because of the customer reviews. It is important to be to have a…read moregreat experience because buying a car can feel draining. Raul was patience, very informative and did not pressure. Pricing was fair and competitive. The quality of the vehicle made it easy...but it was the excellent customer service thru the whole process that was outstanding. I highly recommend Hawk Mazda.

My wife came here to buy a car. I would never recommend this dealership to anybody. The old saying…read moreabout car sales salesman rang true with this dealership. They will say anything, even if it's not true, to get you to buy a car! Even if they know it's wrong. Then they won't help make it right without screwing you over! If you're going to buy a Mazda- go to another dealership!!! This one is horrible. Run!

Good guys and decent deals…read more I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right.

LISTEN CLOSELY! Do not buy a car from this place. My Car broke down 13 days after I got it.read more

Brett truly went above and beyond to help me get into my new Kia K4. The entire experience at World…read moreKia was smooth and stress-free. If you're looking for an affordable vehicle backed by an excellent warranty, I highly recommend them. Be sure to ask for Brett!

I rarely leave reviews, but I feel obligated to share my experience…read more I purchased a vehicle from this dealership July 2025 and later discovered in August it was sold to me with incorrect tires and a battery degradation issue that should have been addressed before the sale. Once the paperwork was signed, the level of customer service changed drastically. It tools 5 months to get a them to assist after showing up at the dealership and basically refusing to leave until I was assured and they took 6 hours The sales manager, Josh, was extremely rude and dismissive when I brought my concerns forward. I felt misled during the sales process, as promises made to close the deal were not honored afterward. It became clear that once the transaction was complete, resolving the issues was no longer a priority. I also interacted with Erica (unsure of her exact role), who presented herself as being helpful and understanding. However, I did not feel that my concerns were genuinely addressed. Instead, I felt my situation was minimized while internal staff supported one another rather than working toward a fair resolution. My advice to anyone purchasing a vehicle here: Do not leave the lot if there are outstanding issues. Ensure everything is documented and completed before you drive off. Once you leave, getting follow-through may become extremely difficult. I am sharing this so others can make an informed decision. These were supposed to be brand new tires purchased December 27th and it's March 18th they are balled