Horrible, horrible service! I am STILL waiting to speak with a manager, though we briefly exchanged e-mails without actually addressing the issue at hand. She assumes it was because they refused to take my debit card, it is due to the way I was treated and the comments made. I had booked my car through rentalcars.com and figured everything would be fine as I have rented from other car places before with no issues. When I arrived they refused to accept my reservation because I only had my debit card vs my credit card. And even though I live in CA I have not changed my ID yet to reflect that so I had an AZ license. The guy refused to work with me at all. I offered to call my husband to provide my credit card info since I just didn't have it on me as I have a small 'wallet phone case' that limits me to 2-3 cards and I generally only carry my debit card, drivers license and health insurance card (for emergencies ;) lol), but that was not acceptable (okay, totally understandable). He told me they don't accept debit cards, which is not true as I will provide the link to their websites payment methods accepted section. https://www.sixt.com/payment-methods/ It clearly states that for a debit card you must show your flight itinerary (which I had available), I also had plenty of money for a deposit so that was never an issue either. The representative outright accused me of going to steal a car and take it to Mexico. Although, I am still trying to figure out how that statement even came about since I am a caucasian female that works in medicine and my husband is a pediatric specialist as well. :/ As well as, the representative barely even looked at me. He was more focused on playing on facebook than looking at me in the face. Not sure if he is a Mexican that is racist against white people or if he just looks down on women? I am still shocked that I was treated this way, no resolution has been met. Like other reviewers, I have since reported this incident to the attorney general, I am in the process of writing up a formal letter to all local newspapers so this potentially becomes an article, as well as submitted this to ABC 15 'On Your Side' segment. For this appalling treatment, I request that the rental I did have to take from another company be paid for. I will potentially seek action as well for the appalling way I was treated as I feel that the comments were discriminatory and demeaning to a potential highly valued customer. I also request that either this representative be retrained in customer service or is relieved from his duties. read more

Usually I book of the Vehicle online and I will purchase the loss and damage waiver at the counter Because I guarantee the rental agent will not add any additional charges cause they have to push some sales. But this time the price was including the LDW and that all I need. Well when I went to pick the Vehicle the agent was trying to sell me road assist and I said no thank you. At the time I was with my brother in law and he asked for his info and he charged me for additional driver which I didn't ask for it and when I asked about the price he gave me the original price without the additional driver but he charged me for it and the deposit and told me you will have it back when you return the vehicle. When I went to return the car I didn't get my money back and I realized they charged me for the additional driver. read more

I rented a car from them in Phoenix back in October. When I dropped it off there was damage which I didn't do. No one from Sixt checked the car before I drove away with it but they were there when I returned. Now they are charging me over $600 and sending me to collections. Do not rent from them. read more

Worst experience ever. Was overcharged AFTER dropping car off, first day of vacation with car, an alert showed up on dash stating car was 4100 miles past due for service, then oil light came on. Had to waste a day to return car for replacement. Spoke to front desk upon returning car and was told a manager would call me and of course no call. Paid for rental before picking up car only to receive an additional $89.00 on charge card after drop off it off. Tried calling to dispute, no answer on number. BUYER BEWARE.... Looking at reply I just received to this post says it all. They would love to help, third time I heard that, but no way to get in touch with them and no contact info left. read more

i recently had to go from the pnw to phx. az , where in my experience people are not very friendly , so i guess i was dreading it... i have to say every employee i encountered @ sixt was polite, friendly and very engaging. there was an error on my transaction, but even the customer service via email was a pleasant interaction. great job hiring good peeps!! read more

Good line of cars to pick from, I would just recommend getting the insurance and taking as many pics before and after as possible

STOLEN PROPERTY!!!! We turned in our rental car, rode ten minutes to the terminal, and realized we had left something of value in the vehicle. I called immediately, while my husband rode the bus back. In that time, they said they couldn't find the item and get this.....they are not responsible for any lost or stolen items, no matter how quickly they disappear. Unfortunately, this is not the first time with this company. My daughter left a present in the rear seat last time we rented from this company, as it wasn't in the luggage compartment, it was left behind when we turned in the rental, and it too disappeared, never to be seen again. The manager Devin said that SIXT does not process the cars when they are returned, it's done by an outsourced company. The kicker is, a female employee wearing SIXT logo wear checked the front and back seats and didn't mention that we left something in the vehicle, even when we were walking away. IF YOU WANT YOUR BELONGINGS STOLEN, THIS IS THE COMPANY FOR YOU. Buyer beware!!! read more

Rented last weekend. Super friendly staff at the rental counter. Then when getting keys in the garage, attendant tried to swap out a Mercedes rental to a Kia and I was told to remedy the situation I had to go back to the upstairs rental counter. Upon returning to upstairs rental desk and receiving several "my bads and I'm sorry" I went on my way with Mercedes. Fabulous car. When I returned the vehicle and received bill it was the classic bait and switch... charged extra etc. Everything that was promised at the rental counter was off including pricing and return times etc. NEVER rent from them. Horrible experience. read more

When we rented the vehicle we did look for damage such as dings and dents. Apparently scuff marks are also included. We had scuff marks on the top of the rear door. The attendant working the returns highlighted the entire bumper in orange. Outrageous! We eventually received the bill which was only changed for the rental fee and not any repairs. My experiences was a reflections of one individual in the company and not the company itself. Additionally I did hear from the company representative who apologized for any inconvenience. Thank you! read more

Don't rent from theses guys! Especially on Sunday, when nobody with any authority problem solving skills to problem solve system problems is available. Also Very rude and when confronted with a logical problem that needed to be solved rental agent Adam L choose to threaten to call airport security rather than a manager or corporate headquarters. He should have taken my simple problem up the corporate ladder, invalid pending hold on my credit card. It is the robotic approach to policies and procedures that ruins the human experience and necessary flexibility for all of us. Corporations with no soul should be avoided! read more

Upon arriving at Sixt to pick up my vehicle I was greeted by Derrick. I was unable to locate my drivers license so he offered to have a friend/other vendor that could help me rent a car through a 3rd party vendor if I couldn't locate my license. This person came over by the counter and I advised Derrick that I wanted to sit down across the way and go thru my purse to locate my Drivers license. after about 5 minutes I located my license and looked over by the Sixt counter and the other guy/friend/3rd party vendor had left so I went back to the Sixt counter to continue with checking out my rental and was informed by Derrick that he had cancelled my reservation. He then quickly started another transaction for a different vehicle Rental and confirmed it would be the same price as the one he had cancelled. I was fine with that but he then asked me if I wanted extra insurance and I indicated that I was insured through the insurance on my own vehicle coverage. I also told him that I have rented with Sixt in the past and did not get extra insurance. He insisted and stated that coverage is different in Arizona. I said no and again confirmed that my rental price was the same as I had prepaid and he stated yes. After returning home it came to my attention that he had tacked on insurance and my account was charged $297. I tried calling to make a complaint and it is virtually impossible to reach anyone by phone and their website is no help either. ***you do not have to purchase their insurance if you are covered through your own personal insurance carrier. BEWARE! BEWARE! BEWARE! I will never rent through them again!!!!!! Scammers they are! read more

First of all, we were charged an additional $91.00 above what they quoted us originally and just went ahead and charged our credit card without us knowing about it. When we called to ask about it they said it was for "additional insurance" which we had expressly told them we did NOT want. We also forgot a Very expensive workout watch and bluetooth headphones in the car and were told at first that they had them, but when we went to pick them up they had mysteriously disappeared. We called customer service about all this and was told a manager would call us, which he never did. We also wrote several letters to the company with no reply. We could not get our money back for the additional charge and we never got our things back. DO not use this company!!!!!!!!!!!! read more

When reserving the rental car we rejected insurance on the reservation. We received a receipt for the total cost of the vehicle and our card was charged. At the time of pickup, my husband was informed he was to initial for an added premium plan that would be refunded at the time of return of the vehicle. After returning the vehicle we were charged the additional premium because he initialed for it to be added. We rented a car for three days and it cost us $509. We have tried to get the amount reduced with numerous emails that are delay answered only to tell us that he initialed to pay the amount, not paying attention to him when he tells them the amount was to be refunded when the car was returned. We will never use this company again and will be sure to inform our credit card, who had a referral to use this company, that they are deceitful and should not be recommended to any of their customers. He was never informed that the protection was additional insurance, just that it would be refunded from our card when the car was returned. Unfortunately you have to choose a star rating to post-I would choose zero stars read more

I had made a reservation through Expedia on a trip from Phoenix to Texas which said free cancellation . It's been 2 months that Expedia sends the cancellation notice and Sixt is not responding back. Never picked up the car never stepped in to Their office and I have to pay all 500$ on a service I never received. read more

Following my review giving several shortcomings of my experience with renting from Sixt Phoenix, Sixt reimbursed a substantial part of the amount I had paid. I am impressed with the professional service Sixt gave in correcting the negative feelings I had in the aftermath. I would be happy to rent from the company again, but I will be more sensible and aware of the negotiations I will face when I approach the desk to collect the car! I will also read the contract more carefully, especially the requirement to return the car with the gas tank full. read more

Tayja ....was the rudest bitch ever. She asked us while waiting in line....."are you coming or not".Referring to us in the waiting line and going to the furthest terminal which she was stationed at. This is the second time we have had a problem with rude employees at Sixt. If Tayja represents this company with her rude demeanor and behavior well she should be terminated. Second airport second bad experience. There is a reason why they are "Sixth" what a joke. UPDATE...... Sixth wants me to send my reservation # so they can look Into this further. HINT FOR Sixth, Our company is " not willing to deal with companies that cannot property train their employees at the bare minimum to treat the customers with respect". So happily my boss has decided that he does not want to send any business to this company. I think this is great because we're the 3rd largest company of our kind in the world. read more

Terrible rental company. I booked an original reservation for 7 days, 9/10- 9/17. I get to phx rental and they have 9/10 - 9/16, I advised her of incorrect dates, she redoes contract but the dates didn't change. I went from $290.00 prepaid to $547.00, spoke with customer service he tells me I should have had car in at 2pm contract says midnight, they charge for an additional day. Customer service rude, no supervisor or manager to speak with. I couldn't even cancel prepaid rental, what a trap! Absolutely last time ever renting with Sixt company. If renting double, no triple check your contract, car was dirty seats stained. Stay away, Stay American. read more

I have had some good experiences with Sixt in the past at their West Palm Beach, FL location. The experience I had at the Phoenix location was not good. After telling me the car that was supposed to be for me was damaged, the counter person said he'd be right back and walked away. He returned a few minutes later, pointed across the building and said your car rental is over there. He walked with me to the Dollar Rental counter and then left me there. There was no consent for this switch to Dollar requested from me. I am already not too thrilled with this because I know nothing about Dollar and prefer to do business with companies I have researched or have a little background on. Then the Dollar agent gives me a price that is $27 more than my Sixt quote. I say since Sixt transferred me over to you, honor the price I was quoted or send me back to Sixt. The Dollar agent seem to be irritated by my request which I think was pretty reasonable. The Dollar agent did grant it but why I did I need this grief to begin with? Also the Sixt agent had indicated other cars were available so I'm not sure why I wasn't just switched to a different car. read more

Beware. Worst experience with a car rental company. Took my 9 and 5 year old on Spring break to Scottsdsle. They overcharged me on my weekly rental, tried to talk to the agent and he said he would fix it upon check out. They didn't have the vehicle I had booked online. No one works at the airport check in to document scratches and small dents they give you the keys and a ticket and you exit. and they dont give you paperwork to document it like the Minnesota location. Week after I received a bill for damage to front and back bumper, total complete scam. Tried multiple times to call their 1800 number and no one a no one answers. Do not rent from this car rental co. read more

One of the worst car renting experiences I've had. I travel quite a bit and this is the first time using Sixt due to the last minute need for a car. It took me over 20 minutes to get through the registration line. Once I got down to the dock to pick up the vehicle I waited another 15 minutes because the care was not ready. It was not inspected by an employee at pick up or drop off. I was charged an additional $25.00 that I was not told about, I prepaid for the rental. Then to make things worse, I just received a damage claim for a scratch on the bumper that did not happen during my rental. This was a horrible experience and I will never rent from them again. read more

Worst rental experience ever!! The staff was unprofessional and aloof. When asked if we were waiting for a car, we replied "yes", the staff person walked off without telling us what was happening. He never returned. 10 minutes later I aproached a Sixt employee asking for help. (there were a few people sitting on chairs, conversing loudly). When I asked for help, they huffed and walked off. No indication that our car was coming. 20 minutes later, we asked for help from another employee regarding our car. After 30 minutes our car finally arrived. It was unclean and the employee was reluctant to put body damage on the rental form. This is completely unacceptable. I will NEVER rent from this company again. read more

AVOID at all costs!!! My car had a nail in the tire. There was no spare tire. I called and there were two options: 1) Use my AAA membership and fix the tire myself; 2) Bring the car in to Sixt and get a new one; 40 days AFTER the rental, the company sends me a bill for $190 to fix a nail in the tire. Before returning the car, I was assured it would be no trouble. The company is now trying to have me pay to replace their car tires due to a small nail in the tread. Unbelievable!!! I recommend avoiding this company at all costs ... while they may seem cheap upfront they apparently like to screw customers later. read more

I rent a lot of cars in a lot of cities, and while I normally try to avoid chains, it can be hard to do in places like Phoenix. That said, I was pleasantly surprised by my experience at Sixt. First plus - walking past a humungous line at Fox Rent A Car (probably at least an hour wait) to a 4-person-deep line at Sixt - I was at the counter within 10 minutes. Second plus - my service was fast, friendly and on point. No arguing or pushing about insurance when I declined, no surprises. Just exactly what I ordered at the exact price I booked. I was away from the counter within about 3 minutes of walking up to it. Also I got a free upgrade to a Nissan Sentra. Third plus - The car was clean and ready to rock when I got down to the desk. No waiting, no BS. Fourth - The car worked great. Returning the car was even easier - drive up, drop it, walk away. Easy-peasy. I'll easily rent from Sixt again. read more

Easy in and out, courteous, electronic ease of reservation pickup and only flaw so far is hefty credit card security deposit. Now I know why, EVERYONE gets pushed to claims department for something or another. I think it is how they makeup for low rates so renter beware! read more

Sixt Rent A Car - Car Rental Near Me - Phoenix, Arizona

This place will test your patience on how they handle customers. There were two people behind the desk, and neither of them had a clue what was going on. I had a full-size car rental, and they kept discussing back and forth between themselves what cars they had available. They kept making calls to the garage verifying what was in stock. Eventually, after nearly half and hour, they just upgraded us to an SUV. When you check out your car, there's no gate to sign off on any damages you might have on your vehicle before heading out. You don't realize that (usually there's a final gate before you're let out of the garage) -- in this case, you just go and you end up outside. Just weird. I'd prefer not using them again. Aren't employees (at all rental companies) taught that you should check expected reservations for the day BEFOREHAND? read more

**STOP DON'T DO IT, REALLY DON'T DO IT** I rented a car from here for a week. I was happy to skip the lines at all the other rental desk and walked right up. My customer service experience started out good I got an upgrade and was happy. it was my birthday that week so I took a benz. Shortly after pulled off the lot an hour or so the tire pressure light came on. I put air in the tire (thinking it was no big deal My Mistake) and it was fine the remainder of the week. When returning the car I was told all will be ok and they would take care of it no issue. What the attendant should have said was we would wait 3 months before we will send you a $250 for a new tire because it had a nail in it.. I don't know where the nail came from, but to me the tire could have been patched $40 and that would have been ok in my book instead they claim the tire was replaced. Overall I should have paid attention to all the other reviews online to see that this is what they do. Yes, some cars are cheaper to rent here however they will get there money later in damage claims and poor customer service during that process. read more

Sixt was by far the best deal I could find online for my 3 day Phoenix trip. I picked up the car Wednesday afternoon and walked right up to the counter. They didn't push any upgrades or insurance on me. In fact, they gave me an upgrade to a midsized Nissan Sentra. You go to the bottom floor garage to pick up your car and do your own self-inspection. The car was clean, inside and out. It was new, just about 3,000 miles and a push start. Getting out of the airport was easy and return Friday night was super fast and easy, as well. The gentleman looked at the car to check for damage and a full gas tank. He then said I'm all good and verified my email address to send a receipt. I received the email immediately with no unexpected charges. I would definitely use Sixt again! Their deals can't be beat and their customer service is great. read more

This was my first time renting with this company, and - even with the problems we had with the reservation and my corporate card - I am a fan. I flew into Phoenix from Seattle to get an SUV and deliver some crates to Bend, OR. I would then drive the vehicle to Seattle and fly home from there. Not easy arrangements to make, but they had the best deal, so we went with it. Once in PHX, they didn't have an SUV. Paul, the young gentleman at the counter, said he'd find something for me, so I described the size of the cargo and he made a phone call. He said, "Looks like you get a free upgrade!" Unfortunately, with the upgraded hold on the credit card, all we got was smoke from the machine. It seems that the deposit they require on your CC is DOUBLE the amount of the entire rental. Ouch. I had to call my employer and ask if they could raise my limit. Sixt does not take debit cards, even for double the amount. All told, the CC issue took a couple of hours. I didn't want to take it out on Paul, who was not only professional, but very helpful and sweet. He was even willing to call the competition to see if they had an SUV for me. We go the limit raised, and getting the car itself took minutes. Paul said he had hung onto the upgrade (even though other SUVs had come in during our wait), because I deserved it. They honored the original price. I enjoyed the long drive in my BMW. Drop off at SEA was easy-peesy, and I was on my way to TSA with no delay. read more

We booked with Sixt for our first time this month, our main reason was because a Mini Countrymen or something similar was offered, the idea of a vehicle that sits up high with a sunroof is what pulled us in, when we arrived, much to our disappointment and dismay we were assigned a Toyota Corolla which if you know anything about anything is not similar to a Toyota Corolla, something similar would be a Subaru Crosstrek, Kia Soul, or a Honda CRV. Even though our requests and needs were not met at all the employees at Sixt were not sympathetic or accommodating at all and changed the subject by offering insurance for an extra charge after we had already purchased insurance online, we should have been offered a substantial discount instead. read more

"Thieves!!! I left some expensive sunglasses in the middle console of a vehicle I returned recently to the Sixt Phoenix airport location. Once I landed at my destination, I called and no one had seen them. I knew exactly where I left them. Totally slipped my mind to grabbed them and a Sixt employee stole them. Karma is a beast. Just wait and see. My young son left his iPad before (with a more accredited rental car company) and they overnighted it to me-no problem. Not these thieves!!!!!! Plus, the customer service is bad. Long waits to rent and inattentive, lethargic employees who obviously hate there jobs. Never again Sixt. read more

They still have a lot of work to do to make this location business friendly. There is no express pickup so you need to stand in line upstairs to get your contract. With two people in front of me that took way to long. When I went down to collect the car they have a service rather than their own staff and the service was poor. The one staff member was not at the counter and I had to ask another companies staff to track down the SIXT rep. Returning the car was the same problem - nobody waiting for returns and I had to go to the desk to get someone. Overall a bad experience and I would avoid them until they fix their staffing. They are good elsewhere in the US. read more

Terrible company that has no customer service & no point of contact if your reservation goes wrong. I had plans for a trip to Italy and I decided to book my rental from Sixt. Just 10 days before my trip, I had an unfortunate medical emergency involving a serious surgical operation which made me cancel all my travel plans. Sixt refused to cancel my reservation when I reached out to them, 10 days before the pickup date & they are still charging me 400 euros for a service I can not and won't use due to my medical condition being critical. I have tried reaching out to them to talk them over the phone, they only respond to emails saying they are not authorized to do anything but also they won't escalate my request. They have claimed they raised a ticket and I would get a callback, after a week literally nobody called me back. No other rental company treats their customers like this, this is ridiculous. read more

The worst experience ever, and I have rented a car before with them and with other companies. Just to summarize, I took a vacation trip to Los Angeles from Phoenix Arizona during Thanksgiving. The car they gave me from sky harbor had bad brakes when they knew I had to drive six hours. I had to trade that car out on Thanksgiving day. Thank God they were open and that I made it there safely with my family to which the next Sixt company told me that they would give me a safer car this car had tire pressure warning, so I had to remove all of my items again from this car now to the next car that they would find for me. This final vehicle was fine on the roads of Los Angeles until I jumped on the freeway to head home only to realize this car also had bad brakes, I complained to both facilities and I also called.Finally was able to make contact with somebody only to realize they didn't even complete my report. They left so many of the things out which they only provided me a 30% discount. What a joke !Meanwhile, my life as well as my families is in danger? I then received an email from their supervisor Jazzmin Grant who did absolutely nothing to help or fix but just sent me a receipt and expects me to pay for this craziness, she also ignored my emails when I responded to her, all of them!I then was on the phone with them today for an hour, and I got a supervisor named Red who apparently asked me what I would like done when I feel like if you're a supervisor at this company, you should be compensating me for these things that have not been said in my rental agreement or at least know how to handle a situation like this. He rushed me off the phone and insisted transferring me back over to the man I was originally talking to saying that he could create a ticket for me so now I am again waiting who knows for how long for who knows what. I will let you guys know they did try to send me an automated email saying that I have $100 voucher to use with the company again but I also mentioned to the supervisor WHY would I choose renting a car from you again if you guys again if you put my life in danger? Somebody make it make sense... read more

I believe this is the second time we've used Sixt but I can't remember the location of our first experience. This time, we rented in Phoenix AZ and encouraged our traveling friends to do the same. Renting a car in PHX isn't an easy experience since all the agencies are offsite from the airport and you need to take a shuttle bus to pick up your car. We arrived at the rental car terminal and every agency, except Sixt, had a long line of people waiting - I wasn't sure if that was a good sign or a bad sign but it turned out to be very good! The counter staff was super efficient and helpful - offering us an upgrade to a luxury car for a ridiculously low price so we jumped at it. We finished up our paperwork and proceeded to the garage to find our vehicle. It was spotlessly clean and ready to go. Since it was a new foreign car we were taking some time to check out the controls and set it up to our liking - that's when a Sixt representative walked over and asked if we needed help. She showed us how to pair our phones to the bluetooth and other nifty things. Then she asked if we needed directions (since the car didn't have GPS) and before we took off, gave us two bottles of water for the road - now that's what I call service!! We had no issues with car all week and the return process couldn't have been easier. I'm going to tell all my friends, Sixt is our new preferred rental car agency! read more

I had never used Sixt before, but did so over the holidays since they were about 33% cheaper than any of the "major" rental companies. I had used Fox and Payless in the past and did not have good experiences, so I was a little wary about trying Sixt. When we arrived at the counter, we were the only ones in line. The other counters had long waits, so that was a plus for us. I signed up for some automated kiosk check-in, but learned when we arrived that it did not yet exist. Kind of strange, but since there wasn't a line, it wasn't really an issue. The car we rented had low miles and still had the new car smell. Leaving the lot was easy (almost too easy... no person in a booth to check our credentials before leaving the lot), and returning was just as simple. The agent checked the car upon return and emailed us a receipt. They did put a hold of $250 on my credit card when we left the lot, and though I don't recall other rental car companies doing this, it didn't really affect me. I didn't need to cancel or change anything, so I can't speak to any issues with that. Overall, the process getting in and out was a breeze, and the car was above average. read more

Worst car rental. The folks in Phoenix asked me to come back and pick up the car after 2 hours of actual booking time. Meanwhile when I was talking with Priceline, they canceled the reservation without my consen. later when I went back to reserve my booking again they denied the service. The employees there seemed more interested in gossiping than serving the customers. I have no doubts Sixt would fail. I have the video of those laid back (I don't care) employee. read more

We had a terrific experience using Sixt Rent A Car. Jamie and I needed to rent a car for our trip out to Arizona for our wedding, and had wanted to "upgrade" to something nicer than just a budget compact sedan. Jamie did the research, found Sixt, and after seeing their prices, we were absolutely flabbergasted! Check-in at the Sixt desk was a small wait; they only had one representative on staff at the time. Although he wasn't the epitome of professionalism, he was polite and helpful. Our original reservation would have landed us in a Volvo, but we had wanted something a tad bit nicer. He suggested an upgrade that they had available in-house. We rented a C-class gorgeous black Mercedes Benz for a little more than what we would have paid for a budget compact sedan elsewhere. The interior was thoroughly cleaned, and featured the latest in technology and style. The exterior, however, had been rained on and was not washed since, a bit of a disappointment. When we received the keys, we did have to ask where the car was located [I guess they assume you understand how the store the cars] and also ask how to start the car [yes, seriously. It had a key fob, but a push-button start. Hint: press down the brake as you press start.]. In that regard, service reps could really use a refresher: I don't know where I'm going and I don't know what I'm doing. The winner here, in the end, was us. We got an amazing deal ($33/day for a full week's rental, not including extra driver charge) on a smokin' hot car that was way nicer than anything we'd ever driven. All of the payment went through fine, no smoke and mirrors on charges (though you will have to pay to have an extra driver listed, worth it for us). Check out Sixt next time you need a rental car! read more

I wanted to extend my rental by 1 hour. 1 HOUR! And they want to charge me for a whole day. Use a more reputable rental company this place is a joke. read more

I paid for the car in full before I arrived for a quick check out. That didn't happen had to wait in line and go through all the steps again as the counter person had a cold and was more then happy to cough all over me several times. Have to take a swing at more upgrades. Then SIXT placed a hold for $500 on my credit card 3 times what the price of the rental was. Upon arrival the attendant treats you like you have wrecked the car going over every inch of the car and the interior tells you every thing is good and you will be emailed a receipt. Knowing full well I should have never left without a receipt, I did because he told me nobody gets a receipt it will be emailed. So I left went to the front desk waited in line again got the receipt. Noticed an extra $6.57 charge on the bill after enquiring about it I'm told I didn't bring the car in with the fuel full, which is a sham car was filled up, close by like I have been doing the past ten years. For $6.57 I'm not going to do anymore follow-up with it other then post it a couple of times and if others get the same over charges and post it as well I'm sure it will eventually catch some hungry attorney who will eventually get even with SIXT. What comes around goes around. Just not sure how $6.57 is worth getting negative posts over and losing a customer for life. RESOLUTION SIXT management was all over this and kept digging deeper After 17 plus emails we got to the bottom of the over charge some how I turned the car in two minutes early so they took a day off my bill and charged me for 3 gallons of gas to make it up "Tank was full" So they ended up refunding all three gallons of gas which was around $51. Had they just said thanks for renting no change on the estimate I would have been fine. This place is a cluster Funk I do hand it to management for getting to the bottom of this and I'm going to try it again I do like the cars I have doubled the star value from the original review. read more

Best car rental experience ever! I showed up after a lousy flight; hot, tired and just ready to not hassle with a car rental. I didn't have to. Even though there were people ahead of me giving the desk guy a hard time and he was scrambling to make it all happen, he was nice, cheerful, courteous. Then the news; " I'm sorry, we don't have the car you requested ... We have upgraded you " to a brand new Volvo (10 miles on the odometer) and off I went - 10 minutes later I was on the road. All this for about $28 a day LESS than Budget and the others. Great car. Great price. Great service. What more could I want? When I first rented, I didn't recognize the brand, I do now :) read more