Art's Television & Appliance: A Masterclass in Incompetence and Disregard…read moreLet me preface this by saying, if you enjoy being strung along for weeks, paying for their mistakes, and having your concerns dismissed with a casual "yeah, yeah," then Art's Television & Appliance at 92 State Street, North Haven, is the place for you. My ordeal began on February 13, 2025. My air conditioning/heat unit knob broke. The manager, to his credit, spent 45 minutes trying to find a replacement part online. When that failed, we discussed a Friedrich PTAC unit. He wasn't sure of the fit, so he scheduled an appointment for his installers to check my condo on February 22nd. Then, Bill Bower, the salesman, decided he knew better. He canceled the appointment, claiming the PTAC would fit because they'd sold others in my complex. I paid $1,170 for the unit, which was installed on March 1st. The installers then informed me I needed a duct adapter for the adjacent bedroom. They claimed they ordered it, but Bill was clueless. Another trip to the store, another $478, and a $300 installation fee for their error. I emphasized the urgency; a newborn lives in that room. Bill promised "rush shipment, a week." March 8th: No part. "Another week," they said, rushing me off the phone. March 15th: Same story. "Yeah, yeah," Bill said, dismissing my concerns about the baby. April 1st: A different rep said it shipped via truck, not tractor trailer, adding another week or two. Bill then called, reminding me of the $300 installation fee. It's April 3rd, 2025. SEVEN WEEKS. I started this process in winter, and I'm still without the part. They haven't offered to waive the installation fee, despite their blatant incompetence. They don't care that a newborn is living in a cold room. They don't care about customer service. They don't care that they cancelled the 2/22/25 appointment that would have prevented this whole mess. To recap: they canceled my appointment, forcing me to pay for an additional installation fee, they have lied about shipping times, they have dismissed my concerns about a newborn child, and they have shown zero remorse. I'm a resident in the complex and I will be sure to inform the board meetings about this horrendous customer service. Avoid Art's Television & Appliance at all costs. This review is to be continued, as I fully expect this to drag on even longer.

Did a complete kitchen renovation and I couldn't be more…read morepleased with the service that was given us by Bill in Middletown. He was so through and knowledgeable with Every appliance and made it easy for us to choose what we needed. Took every phone call we had and didn't hesitate to assist when we had questions. If you are looking for a great place to buy appliances Art's Appliance is the one.

Asks what i needed and willing to spend . Kyle my salesman…read morefound it in 10 min In and out of the north haven store in 30 min Thanks Kyle V

I am writing this review because I wrote to the company twice thinking they would at least respond…read morebut that never happened. To be fair, I have purchased several appliances from them without incident. I purchased a new dishwasher (with installation). Had no issue until recently. The dishwasher wasn't draining. I checked YouTube for suggestions. Removed the screws and pulled the dishwasher out. To my surprise the drain hose was spliced to the old one with a rusty pipe, not to the T drain as stated on their website. So all of the dirty water was literally going back into the dishwasher. As I said, wrote to them twice. Not even a canned response. Check any installation from this shady company. I need a new refrigerator but not a chance I would buy another appliance from them.

Friendly and helpful sales people. I would definitely go back to them again good selection of…read moreappliances

A thank you letter to GALLO APPLIANCE will tell you exactly how great they were!…read more This note is long overdue & I'm sorry it's so late. We can't thank you enough for all the work you did making sure we received the perfect dishwasher for our needs. I came home to a beautiful surprise, the dishwasher was installed and ready to go. My husband said, the installer did a beautiful job and was awe of his hard work ethic with the delivery and installation process. We just can't take for granted the work involved with removal of the old & new; hauling it down the stairs and to the truck and all the back & forth." As for the dishwasher, You helped us make the perfect choice. We thank you for making this purchase all too easy never leaving my home and making the changes to suit our needs. You have a very special interest in making your customers happy and we are most grateful!"

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

Everything there is grossly overpriced! They're eager to make the sale and get your money until…read morethere's a problem which ultimately will happen. Over a piddly key they cut for me that wouldn't work they refused to give me a refund even though it was their mistake. Although I've done a good deal of business with them over the years they showed me they have no regard nor respect for their customers. Manager was extremely rude and disrespectful to me from the moment I walked in the door. Better off going to Lowe's, Home Depot or another online delivery service which eventually will force them to shutter up shop for good.

This was a nice store, and had what I needed. The service was excellent, as there were many…read moreemployees to help me with what I was looking for. The selection was decent, and had what I needed, although had to buy a slightly more expensive piece as the cheaper one had to be ordered. The value however was good and I was still able to leave satisfied!

Jeff came and repaired our 1992 Subzero refrigerator. Arrived on time, diagnosed, and got us…read morerunning as good as new quicker than I expected. Knows his stuff and had everything he needed on the truck - switch, fan, new ice maker, etc. Will definitely call again if we ever have problems.

This was the first time I have used this appliance service & I could not be happier! "Others" had…read moresuggested the motor bearings might be shot in my 2018 Broan range vent hood. Jeff diagnosed the loose nut on fan blade/shaft assembly in 20 seconds. He tightened, checked/listened to all & went outside to be sure air was flowing out of the exhaust vent. I will definitely call them again when I need any appliance service. Thank-you Jeff!

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

Beware! They do not service or repair your appliance. They have "NO" intention to fix. They are not…read morequalified to repair high end appliance. Call manufacturer for servicer recommendation.

These guys have been repairing my sewing machine and Kurby vacuum since the 80's and through…read moredifferent locations. I follow them where ever they go because they are good, quick and dependable to give you suggestions when its not clear. Most recently I've dealt with the grandson though he may think its not so glamourous but a much needed service and a dying art. Thanks

I work for an residential agency that uses this place for all vacuum repairs. The repairs are often…read morelaughable, but I don't really have a say if the agency continues to use them or not. However, two of the vacuums we had repaired crapped the bed, so I decided to bring an older vacuum I had from home to use at my job. Well that bag filled up, and as a supporter of local business I decided to try and buy replacement bags from this local business, despite my views of their repair work. I came in with info on the type of vacuum and model number I needed bags for. The staff was completely unhelpful. I was told "Hold on let me look it up." During which time this guy received a phone call from a customer complaining about a smell coming from her vacuum they just fixed. The man in the shop was dismissive and disrespectful towards her. After getting off the phone I assumed he would continue looking for the bags I inquired about, instead he said to one of his co-workers "You think this f----ng guy would realize that if I hadn't found the bags by now, we don't f----ng have them!" I said "Oh you know, that's a great point, So dumb of me to not realize that you haven't found them yet. So true. I am so sorry I'm so stupid" and started walking out. The employee the original guy was speaking to tried to apologize.... I was able to find out within 5 mins of leaving that store, that they actually DID have the bags I was looking for, and I had them in my hand, and one of the guys there said "that probably won't fit." Some true vacuum experts here. I would love to get my agency to stop using them as they're evidently completely incapable of providing any kind of customer service. Aside from their place being a complete dump. Which the first few times I went felt like part of it's old school charm...but really I think it's indicative of their lack of passion for what they do. Miserable people doing horrible work. I hope they improve soon, or go out of business. I absolutely despise people who suck at their job.