I like this place, it's close to my house, the service is very helpful and also they have good prices on vapes!

I have a situation that I have tried to rectify for almost a week now and to no avail. If my assumption is wrong, I will certainly stand corrected, revise my review updating it or remove it all together..but as far as I'm aware, I do believe that the employees have not been honest with me regarding this transaction issue it makes me very upset. On two occasions, both within the last week and a half, I came into Sky High to make a purchase and there there were problems. On both of these occasions it turns out that I had a couple of cents short of what I needed to get the items. the first time was 3 cents short and the second time it was 13 cents short. I move money over as I need it with my bank. and when I moved money I forgot that there was a transfer fee. this is why there wasn't enough. instead of saying insufficient funds it said that a partial payment was recognized. this is what made me three cents short for one and 13 cents short for the other. I saw this with my own eyes on the machine. I have done partial payments there before and it was never a problem. I even did one two weeks ago and it was not an issue but now all of a sudden it's a problem. both the female attendant and the new male attendant refused to take the couple pennies that I owed to complete the transaction they said that they were not paid for the amount taken from my card and they said it would drop off in a couple days. I waited a couple days and what do you know? it posted. I checked back with the employees and both of them said that it would drop off and to give it more time. I gave it more time and again it did not drop off. I went in again and talked to the employee that did one of those transactions and he said the manager would be in the next day. I checked in as told at 9:00 a.m. When I came in I was told "I don't know where the manager is but they were supposed to be here and they never came and I need them to do stuff so I guess they're not coming". Not very comforting. So I went home. I checked back the next day which was just 2 days ago. Another employee said that their manager did not come in this morning. I'm thinking to myself is there ever a manager here? I asked them what I should do and he said check back tomorrow. I said that I've been doing that for the last four times. I was met with, " I don't know what to tell you". I came back in again the next day to the store which was yesterday and yet another employee I have not seen before again does not know how to rectify the issue or who to call because again the manager was not there. This is five times now I've gone into the store. I said I need the phone number of a manager I'm not going to keep checking back and playing hide and seek with these managers. they gave me the phone number of a manager out of the University location. I called that location and spoke with an employee and went over the situation because they had asked what was going on that I needed to talk to a manager. they had said that the bookkeeping is different at each store so the manager there would not be able to help me and I guess they had a line of people and she put me on hold and after a few minutes I just hung up. for crying out loud it's not much money it's $10 and change and $2.13, totaling an amount of about $13 that is owed back to me from that store because when the car did not come through I did not get any items but they got my money. I absolutely love how easy it is for companies to take your money but it takes forever to get the money back. and it's more about the money. it's about the integrity of a company it's about the employees saying what's accurate and true and handling it issue rather than just picking things out of the sky and saying this is what I'm going to tell him. . I have gave more than enough opportunities to rectify the issue and I want to bet my bottom dollar on it then a manager has no idea about this situation because nothing was ever mentioned. one of those employees should have picked up the phone called the manager and handled it especially after the second time coming in. it's uncalled for that this is number six now I'm going to try that I have to resort to a review to get the attention of them because they don't want to show up when the employees say they're going to be there and I hate to word it like that but that is the truth because multiple employees said management is not showing up when they said they would be here. so tell me, do I have any other option to try and get a hold of somebody? It's not like the employees are going to give me the manager's home number. since going into the store is not working perhaps maybe a manager can reach out to me on here and we can pick a time to go over these transactions and rectify this. read more

Every time I go here, they are helpful and cheerful. I leave with a smile and a great deal on vapes! I drive a little farther to go here because it's my favorite smoke shop. read more

False advertising when selling products. Adviced I can return the products if they don't work and then being shown the sign no returns or exchanges! Horrible customer service! Never written a bad review in my life! This place truly sucks based and should be sued. Please read my review. read more

I went in with my vaporizer to replace the charger for it. I brought in my device to show the associate and they sold me a charger that was not compatible. When I tried using it on multiple vaporizers it did not work. I went back to ask for a refund or exchange with a receipt and they denied me. The associate sold me the wrong device and then I am held at fault. Terrible service I will not ever shop at any of their stores again. read more

Sky High Smoke Shop - Tobacco Shops Near Me - Scottsdale, Arizona

My boyfriend and I come here all the time we literally drive out of our way to come to this store. Usually staff is friendly and so helpful. Today we visited and spent a lot of money and the guy that was working Justin I believe was his name. Honestly rude and sarcastic to us the entire time. Worst experience I have had since I started coming here. read more

They must be permanently Closed. The store is locked up during their "Open" Hours every time I show up. Once there was a sign that said they would "Be Back in 5". Waited 20 minutes and no one showed up. Beware read more

The staff was very knowledgeable end even reached out and helped me get my phone back when I left it behind!

I really like going here because the staff is normally very helpful and fun to talk to. I always get two to three disposable vapes at a time when I stop by. Yesterday, I picked up two Orion Bar disposable vapes. I opened one in the car on my way to work, and it was great. Fast forward to last night when I did end up opening the other since my back up died. Took the first pull and it wouldn't stop going. It was a little weird, so I went back today to exchange it. I tried to explain what happened. I was told that because I had left the store, there was nothing they could do. THAT is ridiculous! So not only are you not going to stand behind the products you sell but also expect a person to open multiple vapes at a time in store and try all of them before stepping outside. No. I'll be taking my business elsewhere from now on. The customer service I received today was subpar, and I personally don't want to support a company that won't stand behind their products. read more

Great service from the night shift, wonderful young man provided everything I needed, will be coming back soon