We have a monthly membership and come here pretty often. My son loves the trampolines, foam pit and…read moreclimbing tower. It's a great indoor activity, and I like that there's plenty of seating nearby for parents or parents can join in on the fun with their kids! The biggest downside is the lack of staff involvement. Most of the employees are teenagers and often seem unsure what to do. The zip line is rarely open, no one really organizes activities like dodgeball, and some of the foam balls and trampoline areas could use better maintenance and cleaning. I also wish they offered an early toddler/under-5 time. Opening at noon during the school year is tough for homeschool families and kids who nap in the afternoon. Also, please turn up the AC!!!! Overall, we enjoy it and will keep coming, but a little more staff direction and upkeep would make a big difference.

Every time is better than the last. Jordan and Gio went out of their way to make sure we had what…read morewe need and always with a smile. Kids are gently coached to remember safety if needed and they have plenty of staff with eyes everywhere. We love the ninja course, trampoline free-throws, the game wall, zip lineand the dodgeball court! The trampoline area is safe and padded with plenty of space for everyone to play and practice being the next trampoline superstar. We love this place and will keep coming back!

Brooklyn absolutely loves this place! The staff here are always so sweet, friendly, and cheerful…read more You can really see how hardworking they are and how much they enjoy what they do. I especially appreciate how the staff always make an effort to keep everything clean, especially since this is a place where so many kids come to play. The restrooms have also become much cleaner and more organized, which is a big improvement. Of course, with so many kids constantly coming in and out, I completely understand that it's almost impossible to keep everything 100% spotless all the time. I always appreciate businesses where the employees are genuinely friendly, happy to be there, and treat customers with a positive attitude. It really makes a difference and makes the experience much more enjoyable.

I brought my 8 year old granddaughter and she had a blast. Lots of places to jump from trampolines…read moreto ledges of various heights. Kids seem to follow the rules and wait their turn but because there really some many places to go, their was rarely a line. The place is clean and the price is very reasonable if you buy a month pass with daily use for $20.

First time checking out this location. It is also owned by Carlsbad Skyzone owners. Customer…read moreservice is just as amazing at San Marcos. This location is more compact, still cool free video games to play. Their concession stand has ample supply of ice cream and other items. Great prices just like Carlsbad! I would say this is perfect for toddlers and younger children. When we went with my almost 10 year old there were armies of 5 and under. Probably closer to 3 and under. I wish I knew about this location when he was smaller. They even have a jungle gym good for the younger crowd and opened their Skytower while we were there. Would highly recommend this location for the younger Skyzone members it's perfect size to chase your child around and not have them get lost. Their toddler time was popping. (Very busy, in the best way, like a small child party but plenty of room.)

its unfortunate when a businessman buys a entertainment center for the sole purpose of dollars and…read morecents instead of value in the costumers. And honestly its up to us because they believe that we can be abused by the greed of the new owners and wont stand up. They are forcing our hands and think the regular costumer is stupid enough to pay what they want you to pay Example: 90 minutes is eliminated, which use to be around 18 dollars give or take now they give you a 2hr option, sorry they FORCE you to purchase 2 hrs as the minimum purchase price. So you are handcuffed to their purchase tier, they will justify it by saying buy a season pass and it will pay for itself after a couple visits, ok sure, but what if you dont go to skyzone that often? to just drop in with 3 kids for an hour its over a 100 dollars if you dont have socks. sure you get 2 hours, but what if you can only stay for an hour? your price is handcuffed! Next the free arcade games were included in the purchase of skyzone jump hours, now they cost a card and most games are now 8 pts which is equivalent to 2 dollars? Once again GREED at its finest! Just be ready, because you know food is next, I mean While we are at it, why not charge extra to play dodge ball, or how bout this why not have a quarter machine to use the bathroom. The Staff is Friendly, but I will not support a franchise owner who chooses GREED over costumers! This is the business model, nickle and dime you, knowing you will pay! Make them learn how to value costumers by not supporting.

This is such an easy place to throw a party! We had my daughter's 7th birthday here yesterday. You…read morejust show up and pretty much everything is set up! I really want to commend our party host, Jacob. He went above and beyond to ensure everything ran smoothly. He even hand drew this beautiful birthday card for my daughter, Skyzone is so lucky to have him!

I have always viewed Sky Zone Carlsbad as a great family entertainment option, but I am…read moredisappointed with the recent change to the pricing structure. Eliminating the 1-hour jump option significantly reduces flexibility for families who may only want a shorter visit. While I understand the need for businesses to evolve their pricing models, the current approach feels less customer-focused by requiring guests to purchase longer sessions regardless of how much time they actually plan to use. Providing a range of options would better serve different customer needs and create a more positive experience for both occasional visitors and frequent guests. I hope Sky Zone considers revisiting this change and restoring shorter session options to maintain the convenience and accessibility that made the facility appealing to families in the first place.

This place is the best! They have a large area for trampoline fun, wall climbing, an around the…read moreperimeter walk, and an area for doge ball! I especially enjoy Jump Around because it is geared to accommodate parties! They have food and drink options available, there are open area seating for parents/guardians, and very spacious! They are one of the few that is accommodating to older kids. The amount of trampoline areas and other events basically guarantees the kids/teens will be entertained for hours! Make this a must do destination for your Birthday or group activities! You will not regret it!

We were greeted with the friendliest service at the front desk and were excited for the kids to…read moreplay. Unfortunately, my 7-year-old was injured on the basketball trampoline when a teenage boy double-jumped next to him. My son hurt his knee and burst into tears while the teen ignored him and denied what happened. We saw the entire thing happen. An employee nearby said, "they haven't been listening to us," but that's not enough--teens who don't follow rules shouldn't be allowed to play around younger kids. Thankfully, the manager stepped in, gave us an ice pack, and had the teens removed. Safety should be enforced more strictly, with real consequences when rules are ignored. Any who, aside from that my kids had a great time.

The playground itself is great! First time there and my 1 year old had a fantastic time exploring…read morethe different areas. Price point is good for a 1 year old. The downside that I experienced today is that too many parents treat it as daycare, while they sit and doom scroll on their phones the entire time rather than watch their own children. Maybe the solution is more staff on site to enforce safety for ALL, and possibly color coded wristbands to help locate children and their parents quicker. When I was there there was only one young lady who was working, and she was doing what she could in terms of cleaning and helping guests. The 4 and under area seemed to be overran by kids who seemed older than 4 and were rough housing. Did not feel safe to have my 1 year old playing in the same vicinity. Children possibly between the ages of 5-7 walking on the ledge of the ball pit area and jumping onto the inflatable obstacle course. I was worried if they lost their balance walking on the ledge they would've landed on my daughter who was sat playing in the ball pit. One older boy, around 5-6 years old forcefully moved my 1 year old's hand from an item they both wanted, and parents nowhere to be found or redirect the behavior. So, I instead moved my daughter to a different area. One parent seemed to have stayed on his computer with headphones in the ENTIRE time while we were there, and I never saw him get up to check on his children the hour that we were there. Safety should be the priority for everyone and parents sitting there staring at a screen is totally unfair to the parents who are near their children the entire time, as this place claims it should be. We did enjoy it, though it seemed more stressful trying to make sure the other older children didn't accidentally hurt my child while their parents' face remained glued to a screen.

This is a great place for the little ones 12 and under! It's…read morelocated right in Grossmont mall. Perfect enclosed area for the little ones. What is awesome is you pay for the day and enter in and out as much as you would like. You can bring in food and drinks just not "party size" which makes sense! The kids loved it here it has a little bit of everything. It was perfect for our rainy day Also the manger was sooooo nice! A couple of the kids had a minor accident and she made sure to go out of her way checking in on the kids asking if we needed anything and even offering ice packs. There is a bit of remolding going on for future expansion it looks like.

Compare to the trampoline park in Miramar, I like this one a lot better. This trampoline park is…read morebigger, with a big obstacle course for older kids and a dedicated toddler part that's got a climbing area. And way less arcade games at the front. When we pay to go play at the trampoline park, I don't want my kids to get distracted by all the blinking arcade games. So I prefer this one over the one in Miramar. We came for a birthday party and the host reserved a dedicated room for the party. That was nice to have our own space. This place is popular for birthday parties because that same day, there were at least five other birthday parties and they have multiple parties at the second floor open space. It felt a little messy for the parties at the open space outside of the room. How do you know which table is for which party?

Very disappointing experience with the shift manager, Alyssa, especially regarding how a safety…read moreincident involving children was handled. While we were there, an incident occurred between two kids where one child was hit in the face. We were told to speak to Alyssa who's the shift manger on duty. Instead of helping us, she directed us to a website/phone number and repeatedly said she trusted her staff and that she had been told nothing happened. This became even more confusing when the staff present clarified that this was not what they had told her. What disappointed me most was the lack of concern or professionalism. She never asked whether the child was okay or whether any assistance was needed. Instead, she told us she did not like the way we were speaking to her. She may not have liked our accent, or communication style, but that should not prevent a manager from helping a customer appropriately--especially when the concern involves a child's safety. Ironically, her staff handled the situation much more professionally. Before we left, they followed up with us and offered to file an incident report. The entire experience felt disorganized and poorly handled, and it left us seriously questioning what procedures are actually in place when a child is injured. I would appreciate someone from upper management contacting me directly to review what happened and explain the proper procedure for handling incidents involving children. When parents trust a facility with their kids, we need to know that safety concerns will be taken seriously and handled with professionalism, empathy, and appropriate follow-up. There also needs to be proper training for managers and staff on incident reporting, communication, and how to respond when a child is hurt. Until we know this situation has been addressed and appropriate training is in place, it will be very difficult for us to feel comfortable trusting this facility with our kids again.

AirTrack was fun, but it felt a little too small for a group of teenage boys. They ended up…read morespending most of their time playing basketball rather than enjoying the other attractions. I think younger kids would get much more out of the experience and have a blast. That said, I have to give a huge shoutout to Luis from the ATP Team! From the moment we arrived, he provided outstanding customer service and made the experience enjoyable. He was friendly, professional, attentive, and always willing to help with anything we needed. Luis went above and beyond to ensure everything ran smoothly and even gave the boys a few extra turns of dodgeball, which they really enjoyed. The facility was clean, and the staff was excellent. While I'd probably recommend it more for younger children than older teens, Luis's exceptional customer service definitely stood out and made for a positive experience overall.

Employee are not friendly at all Never pay attention to…read morekids Once they picks on your child that it !!!

The place is no longer there, I made a trip with my family and kids to visit but there's a…read moredepartment store that has been replacing mini city for several years now

My African American child loved this place and keep asking to go back. Keep in mind they do not…read morespeak english here and google translate my not benefit you as much as it does at a restaurant. The line to into moves slow because they have to check you in and give each child a safety bracelet that will also collect the data for the money earned and spent during their time. The parking is located right off the freeway but you will need to walk into the shopping center to locate the entrance to Mini City. Also I recommend you stay 2 + hours to fully enjoy the experience Mini City has to offer.

We had our first visit to Ninja Factory and were a little nervous bringing our 3-year-old, but…read moreIsabella completely changed that experience for us. From the moment we arrived, she put us at ease and went above and beyond to make sure we felt comfortable. She checked in on us throughout our visit and genuinely cared that we were having a good time. Her kindness, attentiveness, and energy truly stood out. Employees like Isabella make all the difference, she's a gem and a huge asset to your team. Thank you, Isabella, for making our first visit so memorable. We'll definitely be back because of you!

To Ninja Factory Ownership / Senior Management,…read more I am writing to report a safety concern during my visit to the Ninja Factory Eastlake location on Saturday, August 29. While observing the employee operating the spinning jump attraction, I personally saw him appear to nod off or fall asleep while leaning against the inflatable approximately five times. He was responsible for operating the attraction at the time. I cannot determine the cause of this behavior and am not alleging impairment or a medical condition. My concern is that he appeared to fall asleep repeatedly while operating moving recreational equipment used by children. I immediately reported this to the woman at the front counter, who identified herself as the highest-ranking manager or supervisor on site. She gave the employee a break but questioned whether he had actually been falling asleep and stated that there was no safety-related concern, noting that he had "been here the longest." I explained that I had personally observed this multiple times. I then requested management contact information and the names of both employees so I could accurately document the incident. She declined to provide either name, stating that employees were not required to provide their names to customers. Please have ownership or senior management investigate this incident. The employees should be identifiable through the work schedule and attraction assignment for August 29. If surveillance covers the spinning jump attraction, please preserve and review relevant footage from before and after my report. My concern is the safe operation of the attraction. Employees operating recreational equipment should remain attentive while children are using it, and reports of an employee appearing to fall asleep should be documented and investigated promptly. Please confirm receipt of this complaint and advise whether it will be reviewed. I would appreciate a summary of the outcome and any corrective action taken, if applicable. Thank you,