I can't say enough wonderful things about Discount Mattress Lady in Lake Forest…read more On March 16, we walked into the store at 10am in a very emotional situation--my daughter was scheduled for major back surgery the very next day and urgently needed a new bed. Nina and staff were incredibly kind, patient, and attentive. They took their time with us and made sure we found exactly what she needed without any pressure. What truly amazed us was the turnaround. Not only did we find the perfect bed, but they arranged for same-day delivery between 1-2pm. The delivery team was phenomenal--professional, efficient, and so respectful of our situation. They removed the old bed and had the new one fully set up within an hour. Given everything we were going through, this level of care meant more than I can express. They didn't just provide great customer service--they genuinely made a difference during a very stressful time for our family. I highly recommend Discount Mattress Lady to anyone looking for exceptional service and people who truly care.

I had came in looking for a specific mattress in my price range and initially Karen helped us find…read morethe exact one I wanted. I came back the next day and met the new owner, Susan. She helped us finish the transaction and she was the most lively, entertaining, accommodating, kind person. Protect Susan at all costs. We love her. Great deals. Amazing service.

I went deeply down the mattress research rabbit hole online, watching Naplab, etc and learning…read moreabout my options. I found Hadley Olivia because I wanted to find somewhere I could test the online brands (Brooklyn bedding, helix, Nolah, puffy etc) in person. Their showroom has all of them. It also happened to have a brand called Posh+Lavish, that I had never heard of but that makes all natural latex beds like Avocado. Dennis explained all of this to me and provided great knowledge and service. I selected a floor model from this brand for $1350, that retails for $3300 and had only been 2 months on the floor. They have great floor model prices here as well as the best prices I could find on the new bed in the box mattresses. For ex, I got 35 percent off on the Brooklyn Bedding Aurora after searching all over for the best discount codes and emailing BB, but Hadley was able to do even better than that price (-15 pct off lowest offer). Ok now on to the bed I got. It was called a "Posh" which it turns out is a newly launched subsidiary company of Posh and Lavish and uses some foams. I wanted all natural. I contacted Brad, the manager, and even though mine was "final sale" he said no problem, we can change it (2 days before scheduled delivery). And then he even one upped that by offering me a brand new bed from the posh and lavish line called the providence which is much more expensive, for the same price. So I ended up getting this brand new all natural luxury latex bed for $1350. Delivery was seamless and they kept the same delivery window. They also hauled away my old mattress. And set up the new one even putting on the protector and giving me advice about my bedframe. This was a rare example of A plus consumer service from a company. It exceed all expectations. You should absolutely use this store for your mattress needs.

After many years later and a large purchase of a bed that goes up and down to adjust to your…read moreliking, my remote stopped working. I called Hadley Olivia and told them I bought this bed a long time ago. They found it in their records and researched where to get a remote. Amazon had discontinued it and Dave found one for me after persevering. He brought it over today and my bed works great again. What a waste that would have been to not be able to adjust the positions in the bed. Dave is an exemplary employee; one who never gave up on me. He came through with flying colors. My faith is continually renewed by meeting people like Dave who go the extra mile for people and stand by their products. It is the best bed I've ever had. It has relieved so much discomfort with sleeping issues. Thank you Ronnie, the owner and Dave, the amazing employee. Cheryl Silverstein, Happy consumer

Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.

Benny was excellent, knowledgeable and genuine. It's more of a warehouse than a showroom. He gave…read moreus some tips on researching mattresses and getting bed frames with the platform. The prices were reasonable as well.

Not open during their advertised hours. Left work early to come here by 430. Door locked and no…read moreone answers the phone. Business hours clearly posted on door say they are open until 5. Wasting customers' time is unforgivable. Disappointing.

This is a wonderful store to purchase a new mattresse. The sales associate, Myrna, was…read moreprofessional, knowledgeable, and took allot of time to explain and all the different beds and options. We were able to try all the different mattresses in order to make an informed decision. The service was impeccable. There is a 120 day try mattress trial too. The next day, the mattress was delivered and the delivery people were excellent, neat, and set up quick. My wife and I both highly recommend this mattress store . Thank you

I want to give a sincere thank you and recommendation to Victor, the manager at Mattress Firm in…read morethe Ocean Ranch Center located at 32411 Golden Lantern, Laguna Niguel, CA 92677. He is incredibly knowledgeable as well as extremely patient! He assisted me with information and ideas as to what he thought might be best for my sleep preference. He is by far the best manager/customer satisfaction person I have ever encountered in my search for a mattress. I highly recommend him!

I just went to this store and Thomas was the best , he helped me with my mattress and I'm very…read morehappy with his excellent service.

We spent a couple hours looking for mattresses. Cyrus was our salesperson and he was very helpful…read moreand led us to a great deal. We were very happy to have someone so helpful. I would recommend this mattress store if you're not sure what you are looking for in a mattress.

I went in on a Monday evening looking for a new mattress. I shared what I was looking for, and…read moreCharles, the store manager gave me 5-6 options to try out. He was patient, kind, and I could tell that he truly cared about my experience vs. just selling me a mattress. I took a few days to think about my options, and his first recommendation was the one that I chose. I highly recommend working with Charles and visiting Sit 'n Sleep for your next mattress!

Terrible company. They dont stand behind their product and the customer service is awful. I would…read morenever spend my money with these clowns again.

I don't know where to start! I need a new mattress forever…read moreand I've been putting it off, but I was referred by my best friend to Oc Mattress! Brian not only answer my phone call but followed up with a text message exchange photos of my bedframe to get me the perfect mattress, size and boxspring! Went out of his way to make sure that the next morning he met up with me at 10 AM at the store showed me other beds to make sure I was getting exactly what I wanted! Made sure that he was very transparent with the pricing and wasn't trying to rip me off in anyway And always had my best interest in mind! I honestly would never refer anyone to anyone but him! He followed up two days later with another receipt and letting me know as soon as he had any more information on schedule delivery, he would call me to set up a date and time! Do yourself a favor and call Oc Mattress Corona Del Mar for Brian!!!!!

Thank you Brian for all your help today. . You were kind, knowledgeable, patient and offered a no…read morepressure sales experience. We look forward to many years of blissful sleep in our future. If you are in the market for a new mattress this is the place to go and ask for Brian.

5/5 star experience here. We've been thinking about buying a new mattress for months but have been…read moreoverwhelmed by the options and trying to find what would best for us. We visited a few mattress stores but didn't like the service we received and the information we were given. Vince helped us right when we walked in the door. He got us situated with our ideal mattress types and gave us the full line ups for what would suit us best. He never once tried to upsell us on a better or more expensive mattress, unlike our experiences elsewhere. You could tell he was invested in finding the best fit for us and where we are at in life right now- whatever that looked that! And that's what really made our experience special. We ended up getting the Helix Midnight Luxe and we are SO happy with our choice. We also got two new pillows and a mattress cover, which is not something we were originally looking to do- but Vince did such a great job, and with the Presidents' Day sale it made sense to get the high quality extras and package them on. If you are in the market for a new mattress, we HIGHLY recommend Vince. He is a phenomenal guy, very knowledgeable and guaranteed to find the perfect fit for you. 5 stars and again our biggest thanks, Vince!!! We will be recommending our friends and family to Vince at Sit N Sleep!!!

Vince was incredibly kind and so knowledgeable of the different mattresses. He was not pushy at all…read morewhich we really appreciated. We loved the honesty and how personable he was, even shared with us past closing to make sure we were happy. We felt very confident about the process and the price! Loved supporting small business. So grateful!!