Great Avis team! I rent regularly in downtown Long Beach…read morefrom Avis, Budget, and Enterprise and I have to say I'm happiest with this office. Ahmed, Stephanie, & Andrew have the highest standard of customer service and renting here is always fast & reliable. They also have a convenient key drop box for returning cars after hours! Also, if you need to call them they will pick up the phone, as opposed to one of the other downtown rental agencies who NEVER answer during the week. Great job guys!

Reserved a premium suv for a flight arriving at Long Beach ,ca airport on 8/7/2026@at 12:00…read more Delayed arrives at 2:45 and the vehicle was given away , no contact or verify to me as they gave vehicle away. No stuck with management and team members with our suv. As CEO only likes suv , offered me a 12 person van really? No customer service , just apology and offers to go to LaX and get on . Truly sad not even on a good day are they this bad

Online reservation process was smooth but as soon as I showed up at the rental counter, I felt…read moreripped off!

Very typical amateur customer service and errors all over the returned receipt. I returned my car…read moreafter hours and dropped the keys in the key drop. I only had the car for 8 hours and went 19 mi. I returned the car full of gas. The e-receipt I received from the company headquarters charged me $24 extra for gas. But when I walked back up to the window where I actually rented the car, it was open the next day, they only charged me $26. After waiting on hold for 27 minutes I spoke with the customer service agent. Very typical abysmal rental car company customer service, that agent swore up and down I was only charged $26. He said I must go to the location where I rented the car. The location person said I must call customer service. Incidentally, the customer service person only understood about 1/3 of what I said on the phone.

I had a really positive experience renting here! I needed a large vehicle that would fit at least 7…read morepeople, a dog and suitcases. It was difficult to figure out exactly what I should book online so I went to the office to speak with someone. Jay was really helpful and told me right away the 15 passenger van was the next bigger vehicle and probably the best for my needs. I was ready to book through him but he said he would have to charge me a walk-in rate, which is apparently more expensive than booking online. This office is also closed on Sundays and he said I can return the van at another nearby office in Signal Hill that's open on Sundays. So helpful! Booking online was super easy. The staff were also really nice and helpful when I picked up the van. Daniel walked me to the van, he took some pictures and told me it just needs to be returned with 3/4 tank of gas, which is what it had. The van was clean and in good condition. He said, "You' may be small, but I have faith in you driving this!" LOL! It was awkward and a bit nerve racking driving it at first, but got used to it pretty quickly. Great visibility being higher up and with big windows. It's also really smooth and good on gas! It got us through the desert and was perfect for us for the week we needed it.

After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

This Hertz is a rip off. They will charge you for gas even when you return the car full. When you…read moreprovide documentation of a full tank of gas (photos/receipts) they still refuse. Do not use this location. They rip you off. They never answer the phone to rectify the situation and when you go through hertz.com they refuse to correct the error as well. Do not use this Hertz. They will rip you off. When I disputed the charge with American Express Hertz lied and threatened collection. The response from Hertz is meaningless. Local management is the problem and non-responsive. What is the point of forwarding to local management when they refuse to correct their mistake and provide awful customer service? Empty words by Hertz when they are aware of the problems at this location and continue to allow them to rip off customers.

Totally poor. They could not provide a car at my reservation nor could the source a car for…read moretoday's date and time. The also opened 5 minutes late.

Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

Appreciate the front desk worker! I didn't catch her name but she did great. She got us in and out…read morein 10 mins. Also pretty sure she upgraded my car for free. I got a freshly washed Telluride. Only 2k miles and it drives so well. Love all the features. Avis was also cheaper than the other airport options. At first my husband was upset because we were quoted a long wait but the front desk got us in and out in 10 mins. I'm sorry he was so rude! I really think y'all did great and would definitely go back (without my cranky husband). Thank again!!!

We had an amazing experience with this location. All the workers were professional and helpful…read more Shout out to Mateo specifically. He went above and beyond for us and had great customer service skills.

Had a great experience here. I chose this location because it's in walking distance of the cruise…read moreterminal. After my cruise, I walked over and was helped in under 5 minutes. They immediately took me to my car, upgrading me to another option but giving me a deal because it wasn't what I booked. My only complaint is that the car was on a half tank of gas, which was annoying to refill to that same level. But other than that, the service was prompt and friendly, the price was reasonable, and the car was nice. I'd come here again.

Misleading Charges and Degrading Treatment at Hertz - San Pedro Location…read more This is about the UNACCEPTABLE service I received at the San Pedro location (222 W 6th St, San Pedro, CA) by two individuals: Alvin and Giovanni. This isn't just about one inconvenience, it's about being MISLED, treated with disregard, and left feeling more like a transaction than a human being. The rental was arranged through my insurance after a not-at-fault accident. Like many people in that situation, I arrived stressed, short on time, and just hoping the process would be simple. It wasn't. First, the vehicle I was given was in terrible condition (see pictures attached); visibly dirty inside and out. Not just "well used," but genuinely FILTHY. I had to spend $50 of my own money just to have it cleaned so I could drive it without embarrassment. That should never fall on a customer, regardless of the circumstances. But what left me truly frustrated was the way I was misinformed or worse, deliberately deceived about insurance. The employee handling my rental that day, Alvin, told me I was required to purchase Hertz's insurance coverage at an additional $30/day, even after I clearly explained I already had full coverage through my personal auto policy. No options were presented, no questions asked, just PRESSURE to accept and move on. By the end of my 6-day rental, I had been charged $180 in unnecessary insurance fees that I now know were completely avoidable. This wasn't a misunderstanding, it was a misleading and aggressive sales tactic, targeting someone already in a vulnerable situation. That's not just unprofessional, it's EXPLOITATIVE. To make matters worse, I just noticed an additional $373 charge applied to my card, for what, I honestly don't know. Mercury Insurance is covering the rental, so I'm baffled as to why I'm being charged anything beyond what I was pressured into. Yet again, no transparency, no explanation. When I called that location to cancel the added insurance, I received no empathy, no apology, just cold redirection. I was told to return to the branch to make changes. When I did, I was told to locate the vehicle myself in a chaotic parking structure, circling three times while Alvin and Giovanni sat idly by. No assistance. No acknowledgment. It was dismissive, degrading, and honestly, SHOCKING. This is not the level of service anyone expects, especially not from a brand like Hertz. I've rented cars from multiple companies over the years and have never encountered such an APPALLING lack of professionalism, care, or basic respect.

Stephen or Steven is unwelcoming, not helpful and should not work in Customer service…read more He did not greet us when we walked in and we were to r only customers and after the car we reserved was unavailable (compact) he proceeds to offer a 7 seat SUV at an increased price. Not willing to help in any way and just says "I can't do anything about it." Total waste of time on a birthday that was supposed to be memorable. Not going to let him ruin the day, but he did a damn good job of trying too. If I could give 1/2 a star I would only because the place is clean and by a really good tea shop!

Sixt Car Rental was amazing! From start to finish, their customer service was exceptional. The…read morestaff was super friendly, welcoming, and made the entire rental process quick and easy (Thank you Maria and Staff) They went above and beyond to make sure everything was taken care of. Drop off was super easy and fast! I highly recommend Sixt to anyone looking for a smooth, stress-free car rental experience. Thank you for the outstanding service!

From the start let me state that this review is for the COMPANY not this particular location. As a…read morebusiness we made a reservation for a client and his assistant in a different state, unfortunately they were not able to pick up the car because they did not meet certain requirements. We made new accommodations and they were on their way. Here comes the hard part, asking for a refund. First I had to deal with the automated voice then I was sent to three different countries before I specified specifically for a rep residing to in the US (yes you have to use that verbiage) only to be told that even as an office manager who made the reservation I could not request the refund. Even armed with all the necessary information, they had to speak to the main driver whose only job was to go pick up the car. I would never recommend this company to anyone who travels often. Turo is probably a better option. Save yourself the headache and go with either a traditional company who is well known or a Turo like situation.

I got rear ended at the beginning of the month so I needed a rental car while mine was in the shop…read more The insurance took care of it; setting it up for me to go and get the car as well as payment. Pickup and drop off were quick and easy. No complaints.

GREAT customer service for pickup and returning car. Definitely will rent from this location again.read more

I requested a car through Y&S in San Pedro, Ca since they are connected as one of midways rental…read morecar companies. When I made my appt with Y&S, I was told my rental car would be there when I dropped off my car at 11am. It wasn't there. It was a 45 minute wait for the car to get there and another 30 minutes for the guy to do the paper work. I got out of there at 12:15pm. I wouldn't consider them reliable and the process took too long. I won't be using them again.

I could not express how disappointed and immediately dismissed we were when we showed up. We had a…read moreconfirmation number in hand and was told by the receptionist that they didn't have a car so they couldn't help us. We had 5 people with luggage and they offered a small compact. Absolutely ridiculous. Not one "sorry" or an offer to help in any way. They cancelled the reservation because they didn't have a large vehicle which was confirmed after giving them plenty of days notice. DO NOT use them, especially when returning from a cruise. Horrible service and poor business ethics.