Great Avis team! I rent regularly in downtown Long Beach…read morefrom Avis, Budget, and Enterprise and I have to say I'm happiest with this office. Ahmed, Stephanie, & Andrew have the highest standard of customer service and renting here is always fast & reliable. They also have a convenient key drop box for returning cars after hours! Also, if you need to call them they will pick up the phone, as opposed to one of the other downtown rental agencies who NEVER answer during the week. Great job guys!

Low inventory and cars were unavailable to us even though we had a reservation. It was very…read morefrustrating. We came a little early and they said they did not have any cars at all. We understood and waited until our reservation time. We just got off our cruise ship and took a Lyft to the office. Around came 11:45 am and no cars were available until finally people started coming to drop off their rentals. We also met another couple that waited 2 hours past their reservation time. That is inexcusable and ridiculous to wait that long. The 2 employees were there kept trying to tell us they can't do anything about it. When the rentals were being dropped off we had to wait another 20 min for them to clean their cars. I don't recommend coming here unless you want to be waiting around for a long time. Next time, we are going to look for another car rental place.

Online reservation process was smooth but as soon as I showed up at the rental counter, I felt…read moreripped off!

Very typical amateur customer service and errors all over the returned receipt. I returned my car…read moreafter hours and dropped the keys in the key drop. I only had the car for 8 hours and went 19 mi. I returned the car full of gas. The e-receipt I received from the company headquarters charged me $24 extra for gas. But when I walked back up to the window where I actually rented the car, it was open the next day, they only charged me $26. After waiting on hold for 27 minutes I spoke with the customer service agent. Very typical abysmal rental car company customer service, that agent swore up and down I was only charged $26. He said I must go to the location where I rented the car. The location person said I must call customer service. Incidentally, the customer service person only understood about 1/3 of what I said on the phone.

After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

Lisa S from the business responded to me just for show, as I never heard back from her.read more

This Hertz is a rip off. They will charge you for gas even when you return the car full. When you…read moreprovide documentation of a full tank of gas (photos/receipts) they still refuse. Do not use this location. They rip you off. They never answer the phone to rectify the situation and when you go through hertz.com they refuse to correct the error as well. Do not use this Hertz. They will rip you off. When I disputed the charge with American Express Hertz lied and threatened collection. The response from Hertz is meaningless. Local management is the problem and non-responsive. What is the point of forwarding to local management when they refuse to correct their mistake and provide awful customer service? Empty words by Hertz when they are aware of the problems at this location and continue to allow them to rip off customers.

AVOID!! ZERO STARS. Worse experience of my life. Lazy lazy uninformed poorly trained RUDE staff…read more Cars are junk there. Scratched up, Dents, no floor mats and smell like smokers. Too lazy to bring car around had to try to find it in the garage. The windows were covered with dirt. Will never do business there. Will be recommending cancellation of our corporate account as well.

Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

Appreciate the front desk worker! I didn't catch her name but she did great. She got us in and out…read morein 10 mins. Also pretty sure she upgraded my car for free. I got a freshly washed Telluride. Only 2k miles and it drives so well. Love all the features. Avis was also cheaper than the other airport options. At first my husband was upset because we were quoted a long wait but the front desk got us in and out in 10 mins. I'm sorry he was so rude! I really think y'all did great and would definitely go back (without my cranky husband). Thank again!!!

We had an amazing experience with this location. All the workers were professional and helpful…read more Shout out to Mateo specifically. He went above and beyond for us and had great customer service skills.

Had a great experience here. I chose this location because it's in walking distance of the cruise…read moreterminal. After my cruise, I walked over and was helped in under 5 minutes. They immediately took me to my car, upgrading me to another option but giving me a deal because it wasn't what I booked. My only complaint is that the car was on a half tank of gas, which was annoying to refill to that same level. But other than that, the service was prompt and friendly, the price was reasonable, and the car was nice. I'd come here again.

I feel bad going below three on anybody because the people working there are pretty nice. It seems…read morelike some unseen person changes reservations and tried to get you to accept a lower class vehicle. When I showed them my reservation, the issue was addressed - not perfectly but better. It does feel like Hertz does bait and switch in their algorithm. The main issue aside from algorithm misleading sales tactics stems from a small staff who has to do multiple jobs versus another nearby location that has more people doing a variety of jobs. So far, my actual experience is ok but my concern is that rental companies do a lot of bait and switch to catch a customer, then dump a car on you that you don't really want. It's tough to get a car at a similar rate last minute so it's a pretty good scam.

Misleading Charges and Degrading Treatment at Hertz - San Pedro Location…read more This is about the UNACCEPTABLE service I received at the San Pedro location (222 W 6th St, San Pedro, CA) by two individuals: Alvin and Giovanni. This isn't just about one inconvenience, it's about being MISLED, treated with disregard, and left feeling more like a transaction than a human being. The rental was arranged through my insurance after a not-at-fault accident. Like many people in that situation, I arrived stressed, short on time, and just hoping the process would be simple. It wasn't. First, the vehicle I was given was in terrible condition (see pictures attached); visibly dirty inside and out. Not just "well used," but genuinely FILTHY. I had to spend $50 of my own money just to have it cleaned so I could drive it without embarrassment. That should never fall on a customer, regardless of the circumstances. But what left me truly frustrated was the way I was misinformed or worse, deliberately deceived about insurance. The employee handling my rental that day, Alvin, told me I was required to purchase Hertz's insurance coverage at an additional $30/day, even after I clearly explained I already had full coverage through my personal auto policy. No options were presented, no questions asked, just PRESSURE to accept and move on. By the end of my 6-day rental, I had been charged $180 in unnecessary insurance fees that I now know were completely avoidable. This wasn't a misunderstanding, it was a misleading and aggressive sales tactic, targeting someone already in a vulnerable situation. That's not just unprofessional, it's EXPLOITATIVE. To make matters worse, I just noticed an additional $373 charge applied to my card, for what, I honestly don't know. Mercury Insurance is covering the rental, so I'm baffled as to why I'm being charged anything beyond what I was pressured into. Yet again, no transparency, no explanation. When I called that location to cancel the added insurance, I received no empathy, no apology, just cold redirection. I was told to return to the branch to make changes. When I did, I was told to locate the vehicle myself in a chaotic parking structure, circling three times while Alvin and Giovanni sat idly by. No assistance. No acknowledgment. It was dismissive, degrading, and honestly, SHOCKING. This is not the level of service anyone expects, especially not from a brand like Hertz. I've rented cars from multiple companies over the years and have never encountered such an APPALLING lack of professionalism, care, or basic respect.

So our Mercedes EQE 500 SUV has been in body shop for a long time after an unfortunate accident…read more(not our fault). They said they are still waiting for parts to be sent from Germany?! So hubby decided to use SIXT subscription service to rent an all- electric BMW i4. The car was brand new when he picked it up so he was happy! I am only into German cars (Mercedes usually) so this German company was a great choice for us to rent an EV car. Although i4 is little small and low for me (I like SUVs) but it will have to do until our EQE is repaired! Service was great and fast, they accommodated our early pickup for a small fee and it was all good!

I have been renting from SIXT Rent a Car for over a year and have never experienced such horrible…read morecustomer service. Today, I returned a vehicle and attempted to pick up a new rental when I was told by Kevin and the acting site manager, Tiffany, that I could not rent a car using my debit card because the address on my ID did not match the address on my lease agreement! This policy was never an issue before and was handled in an extremely unprofessional and dismissive manner. For a loyal, long-term customer, this experience was not only frustrating but highly inconvenient. Because of their refusal, I was forced to gather all of my personal belongings and walk two blocks away carrying my items, which was completely unacceptable and avoidable. The lack of flexibility, customer care, and basic consideration was unacceptable. This location seriously needs to do better. I expected far more professionalism and appreciation for repeat customers. Andrea

I got rear ended at the beginning of the month so I needed a rental car while mine was in the shop…read more The insurance took care of it; setting it up for me to go and get the car as well as payment. Pickup and drop off were quick and easy. No complaints.

I needed a positive experience after having my catalytic converter stolen, and this Enterprise…read morebranch delivered! They were so fast with scheduling my appointment and getting me back on the road while I waited for my car to be repaired. The pick-up process was seamless and I was driving out of the lot in my temporary whip before I knew it. Big thanks to Felicia for welcoming me and setting up my rental, and to Hunter for showing me my options and answering all of my car questions. I highly recommend this branch for your rental car needs - they're very friendly, helpful and quick!

I requested a car through Y&S in San Pedro, Ca since they are connected as one of midways rental…read morecar companies. When I made my appt with Y&S, I was told my rental car would be there when I dropped off my car at 11am. It wasn't there. It was a 45 minute wait for the car to get there and another 30 minutes for the guy to do the paper work. I got out of there at 12:15pm. I wouldn't consider them reliable and the process took too long. I won't be using them again.

I could not express how disappointed and immediately dismissed we were when we showed up. We had a…read moreconfirmation number in hand and was told by the receptionist that they didn't have a car so they couldn't help us. We had 5 people with luggage and they offered a small compact. Absolutely ridiculous. Not one "sorry" or an offer to help in any way. They cancelled the reservation because they didn't have a large vehicle which was confirmed after giving them plenty of days notice. DO NOT use them, especially when returning from a cruise. Horrible service and poor business ethics.