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    Small Town Cafe

    5.0 (1 review)

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    10 years ago

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    Luigi's 418

    Luigi's 418

    3.8(84 reviews)
    18.0 mi

    I see why Luigi's 418 is one of my uncles and friends go to place! Do not let the small sign and…read moredark windows fool you, this is the spot for authentic and delicious Italian cuisine--and in all places, yes, Leavenworth, KS! We had to wait for about 20 minutes for a table, but it went quick. We were sat with the best server that kept our water glasses full and checked on us regularly. I checked out the menu and decided to go with the spinach lasagna and minestrone to start. If I would have known how large the soup was I would have just gone with the lasagna! The minestrone was very healthy on the tomato, but topped with tons of vegetables! It was pipping hot, so it made it difficult to eat right away. Once it cooled down it was so delicious! This was not your canned Minestrone soup! So full of flavor and not super salty. I could have just had this as a meal, so I tried to save some room for my spinach lasagna. Wow and wow and wow! Again a very large portion that did not skip on flavor or seasoning. Every bite was so amazing! I only got a few bites in before my stomach told me to stop! I did manage to try my uncle's seafood pasta which was super rich and heavy; but again super flavorful. I liked that the portions were generous, but they did not skip on the seasoning. Again I see why this is a favorite! I will be back when I am in the area again!! A must!!

    We have tried really hard to keep giving this restaurant chances because the food itself is…read moreactually very good, and my mom genuinely loves this place. We order takeout because she's older and has difficulty getting around, so takeout is easier for her. Unfortunately, almost every single takeout order we've placed has had an issue -- missing items, wrong items, forgotten desserts, etc. Tonight was the final straw. Once again, we got home and realized an item we paid for (our cake) was missing, so my husband had to drive all the way back to the restaurant while the rest of our food sat at home getting cold. My mom called to politely explain that this has been an ongoing issue, but the owner repeatedly talked over her instead of listening. I then got on the phone myself and stayed calm and respectful while trying to explain that this wasn't an isolated incident. While I was still speaking to her on the phone, my husband arrived at the restaurant to pick up the missing cake. According to him, after he walked in and explained he was there for the missing item, the owner tossed the phone onto the counter and told him to talk to me while she went to get the cake. Rather than finishing the conversation professionally, she walked away and left an employee to continue the call instead. I even respectfully asked the employee if I could please continue speaking with the owner because I genuinely wanted to calmly explain our concerns as long-time customers. I was not yelling or being disrespectful. However, I was repeatedly refused and the owner would not come back to the phone. When my husband received the cake, the interaction became even more unprofessional. According to him, the cake was tossed onto the counter from several feet away hard enough that the lid popped open. At that point, tensions were understandably high on both sides. The frustrating part is that we were never calling looking for handouts, free food, or anything extra. We genuinely wanted to make the owner aware of recurring problems that continue happening with takeout orders because we actually liked supporting this restaurant and wanted things to improve. I fully understand restaurants get busy and mistakes happen sometimes. But when the same issues happen repeatedly, and customer concerns are met with defensiveness, avoidance, and hostility instead of accountability or even a simple apology, it becomes extremely frustrating. We truly wanted to continue supporting this place because we did enjoy the food, but after tonight's experience, we won't be returning. *UPDATE* I would like to respectfully clarify a few inaccuracies in your response. This is actually my first time ever leaving a review for your restaurant. I also checked my Google review history, and there are no Google reviews from me for your business. Additionally, the situation you referenced from four months ago involving sauce was not me either. I consistently order the same meal each time - the Tour with extra fettuccine, extra rolls, and dessert, so I believe there may be confusion with another customer. My mother was polite during the phone call and was simply trying to explain that we have experienced repeated issues with missing items from our takeout orders over time. From the beginning of the conversation, however, the interaction immediately felt defensive, and we were repeatedly talked over instead of being allowed to explain the concern. When I got on the phone, I also remained respectful and calm. I repeatedly tried to explain that this was not simply about one dessert, but about a recurring pattern of issues with our takeout orders. I even politely asked multiple times to please let me explain because I genuinely felt unheard during the conversation. I also want to clarify that the employee did not sound as though he was "almost in tears," nor did my husband observe that while he was inside the restaurant. Throughout the interaction, I even offered to call back later or wait until you were available because I genuinely wanted to have a calm and respectful conversation regarding the ongoing concerns. At no point were we looking for free food, compensation, or handouts. We were simply trying to make you aware of recurring issues because we genuinely enjoyed supporting your restaurant and hoped those issues would improve. I fully understand mistakes happen in restaurants. What made this experience disappointing was not just the missing item itself, but the way the concerns were handled afterward. Being talked over, having the phone abruptly handed off, and being refused the opportunity to continue the conversation respectfully made the interaction feel very unprofessional and dismissive.

    Photos
    Luigi's 418 - Catering options for in house and Togo available

    Catering options for in house and Togo available

    Luigi's 418 - Sliced Italian sausage appetizer

    Sliced Italian sausage appetizer

    Luigi's 418 - Mario's meatball pizza

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    Mario's meatball pizza

    Pizza Hut

    Pizza Hut

    1.5(10 reviews)
    51.5 mi
    $

    Ordered extra sauce on my pizzas. The cheese was literally baked to the crust because there was not…read moreenough sauce to separate them. This has happened enough that I'm just done. I'll go to dominoes I guess.

    I thought calling my local Pizza Hut would be enough to file a formal complaint and get some kind…read moreof resolution--but it didn't go as planned. So, here we are. Let me tell you about my experience today at the Blue Springs, MO location. It was as disappointing as ordering a pizza and only getting the box. Honestly, I might have preferred that. First, the pizza itself. It barely had any pepperoni or cheese on it. I've seen crackers with more toppings. When I called to address the issue, I spoke with Kayla, the manager on duty. Unfortunately, Kayla seemed more interested in laughing and chatting with her coworkers than actually helping me. When I brought up the lack of toppings, my ongoing frustration with this location's consistent issues, and the fact that I had told my husband we shouldn't order from here because well the pizza is always disappointing. Kayla seemed to find the whole situation amusing. Spoiler: it wasn't. She offered no solutions--no refund, no credit. Instead, she pointed out that since I had given my 3-year-old the smallest piece of pizza to calm a meltdown, where she was screaming "I love messed up pizza," when I was trying to explain it needed to go back... I wasn't eligible for anything. When I asked for the corporate number to escalate the issue, she claimed she didn't know it and wasn't motivated to find it. She eventually mentioned it was online but admitted she wouldn't even know where to direct me. The only real help Kayla gave me during the entire call was spelling her name correctly. That's it. Beyond that, she sarcastically offered to remake the pizza, adding that she didn't know how many times she'd have to remake it since I "clearly don't like the way they make pizza, their crust, or their toppings." Not exactly the customer service experience I was hoping for. At this point, I'm not picky--I'm just looking for someone, anyone, from Pizza Hut to step in and Make Apizza Great Again. Please let me know how we can resolve this. And maybe consider a refresher course in customer service for Kayla--because sarcasm and dismissal shouldn't be part of a manager's skillset. There are two other Blue Springs Pizza Huts that have both provided pretty consistent and excellent service. It's this location that consistently disappoints. Thanks, Jen

    Photos
    Pizza Hut
    Pizza Hut
    Pizza Hut

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    Il Lazzarone

    Il Lazzarone

    4.4(368 reviews)
    44.5 mi
    $$

    I travel to St. Joseph for work at least three times a year and I come here every single time. Have…read morebeen doing it for years. After today I won't be coming back. My work colleagues and I got sat and were informed of a long wait as there was only one server - cool. No problem. It happens. We are sitting about 20 minutes when a table of 8 gets sat next to us. The cook immediately came from behind the counter to bring water for them. We were still sitting there with nothing. Our server came over - apologized and got our orders and brought out our drinks. Our salads came out and all was well. Then we waited and waited. We were informed that one of the potato pizzas we ordered couldn't be made because they were out of potatoes. No big deal. We changed the order. Then the group next us - who came in 20 minutes after us and ordered after us all got served their pizzas(including a few potato pizzas). While we waited and was not served. Finally realizing that our diverse group of 5 was being shafted for the very non-diverse group of 8 we asked for our pizzas to go and we left. So if the intention of Il Lazzarone was to make us feel sidelined and "othered" - congratulations. Job well done. Because we left there being reminded of just how how bigotry feels. The pizzas was still great in my hotel room. But you will never see a recommendation from me or dime of my money again.

    My hubs and I had a great experience at Il Lazzarone! The Neapolitan pizza was new to us. It's…read moredifferent than anything we've had. The waitress did a great job explaining and her recommendations were spot on! We started off with the bruschetta. It was very fresh and layered with flavors! We then ordered the Salsiccia Italiana (Mozzarella, Sausage, basil, olive oil, sea salt) and the Crepa (Mozzarella, bacon, basil, garlic, balsamic glaze, olive oil, sea salt). We both agreed the the Crepa was our favorite but they were both very good! The Italian sausage was very flavorful. We ate half of each pizza and saved room for dessert. Our waitress recommended the S'mores with added cookie dough. It was so yummy and worth the calories! We love supporting these type of specialty restaurants in St Joe. We will definitely be back!

    Photos
    Il Lazzarone - Oven straight from Italy

    Oven straight from Italy

    Il Lazzarone - Burrata app

    Burrata app

    Il Lazzarone - Calabrian Pepperoni

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    Calabrian Pepperoni

    715 - Meatballs

    715

    4.0(497 reviews)
    15.6 mi
    $$

    Sweet spot, great food, and drinks. Service was a great and gave me a lot of insight on the wine…read moreoptions. I got pretty blitzed before a mom's weekend event and took my mom here, she loved it and got me out of the doghouse for not being able to stand straight. This also happens to be the place every college dude takes a girl right before he asks her out. 10/10 place. Would recommend the vodka pasta.

    3 rd and final review of 715 as I will not be returning. If I could give it 0 star I would. 5 yrs…read moreago I gave it 5 stars and 2 yrs ago I gave it 2 stars because they served me a 38.00 chicken parm which menu said chicken parm w mushroom risotto and what they gave me was grits w a chicken parm of thigh meat! Chicken parm is not made w thigh meat anywhere! Seems like it was a way to use a 1.50 piece of chicken and .50 of grits and charge 38.00. Last night may 30 i ordered the chicken milanese w breast meat as you can see from my attachment from menu. Nope once again took a cut of the chicken and dark meat again and I hate dark meat. Cut it in half and showed waitress who went and talked to the kitchen. They said that when they butcher the chicken they sometimes get thigh meat w the breast???? What? Unbelievable that a manager didn't come to discuss but 35.00 bucks for thigh and arugula salad is robbery. She was kind enough to take off bill but still feel 715 is trying to pull one over again which might explain all the empty seats as well. Have shared this story w a few folks who have said it has gone downhill in the last several months. The prices you charge are over the top. Plenty of other places in town to eat like q39 where you can get a 3 meat platter w 2 sides and order of wings for the same price as 715's chicken thigh and arugula salad! Ok after this i am done. Here in mexico and ordered the chicken parm at the marriott and guess what cut of chicken they used? Breast just like 99% of the world except 715. They should be embarassed

    Photos
    715 - Interior space is gorgeous with exposed stone and wonderful lighting

    Interior space is gorgeous with exposed stone and wonderful lighting

    715 - *Goat Cheese Croquettes

    *Goat Cheese Croquettes

    715 - Bar Area

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    Bar Area

    Small Town Cafe - cafes - Updated July 2026

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