The nicest things I can say are that it wasn't crowded at lunch and the staff were both competent and friendly. I had a very average chili cheese dog here. The classicsmash burger my friend had was a far better choice. Though it was pretty heavy on the sauce. read more

Smashburger - Single CLASSIC SMASH - Burgers Near Me - Boston, Massachusetts

$21.38 is too much for two Smash chicken sandwiches and a shake when it's carried in a small cup. This is a nice establishment, well liked by the staff, the tots are Gucci the fries are bomb and don't get me started on the mouth watering burgers..is what I would've said over a year ago before going there tonight! Like I said, I had ordered two smash chicken sandwiches with: lettuce, tomatoes and American cheese, no mayo with a strawberry shake. When I get my order I check and I see only 1 sandwich. I explain to the guy, (it's even stated on the receipt stuck to the bag) dude takes a sandwich out of some random bag. Come to find out it was mine they for some reason put it in a separate bag smh. In conclusion; those sandwiches were salty, only one had tomato and my only regret was not going to Tasty Burger instead. 0/5 or 0/10 DO BETTER read more

Smashburger - STRAWBERRY SHAKE (look how small this he cup is compared to my glass cup) - Burgers Near Me - Boston, Massachusetts

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I returned to Smash Burger after receiving an email with a complimentary meal after a poor previous experience. The experience from last time to this time we night and day. The manager was excellent, extremely friendly and professional. The food was delicious; they didn't have the hot fries but the regular fries were still great. They acknowledged an error from a previous experience and thankfully my next experience was great! read more

This is my go-to burger spot whenever I'm craving something quick on Boylston. The service is consistently warm and welcoming, and the food is prepared with care and efficiency. The dining areas are always clean, and most importantly, the food never disappoints--consistently a 10 out of 10. read more

They are very nasty here and they don't ever bring your food on time and do let you order it online because it will never come

Aug 7, 2024 Wednesday evening for dinner I ordered Double bbq bacon cheddar burger, with Onion Rings and extra bbq sauce on the side. The patties were cooked perfectly med well, the burger comes with 2 big onion rings on burger the bbq sauce was delicious the bun was soft and tasted fresh. To drink I tried a vanilla classic shake with whipped cream. The side of onion rings were cooked perfectly golden brown not oily and crunchy very tasty! Was very happy either way my order and the quality of food. read more

My favorite burger restaurant on the street. In a cluster of fast food take out venues, SMASH BURGER! Stands out with the amazing customer service they provide. It's an inviting atmosphere. The store is spotless clean every time I come! Even durning lunch rush. The manager China is one of the most pleasant young women I've ever met. I truly thank her and the staff for going the extra mile and always with a smile read more

Looking for a low carb protein style burger and the employees here helped me out. Making a lettuce wrapped burger that was delicious. The employees were so kind and attentive and I enjoyed dining in and eating. Establishment was clean. 5/5 would recommend. read more

The food for one was amazing it was better then i would've thought it to be the burger cooked to perfection and the fries i mean what can i say i love fries . the service she was amazing checking on us giving us things we needed or wanted etc. the ambiance was cool there wasn't much people in there and that was perfect me and my friend had dinning experience at smashburger we would 10/10 go there again . read more

Smashburger - i got the BBQ BACON SMASH along with FRENCH FRIES and a cookies and OREO COOKIES & CREAM SHAKE - Burgers Near Me - Boston, Massachusetts

Delicious (fast food) burger restaurant! The burger to bun ratio is 100% correct (not too much meat, not too much bread). I always order the same thing- chocolate milkshake, smashfries, and burger with bacon and macaroni and cheese. The shake is truly rich and decadent (non dairy options available), the smashfries are thin and crispy, and dusted with the herbs. The burger itself is juicy, and pairs so well with the macaroni and cheese, and bacon. The bread is always fresh and fluffy, I love the bun. Will continue to get my burger fix from here! read more

Talk about a SMASHing failure. This place is absolutely horrible. Pros: food eventually gets in my mouth Cons: - so so so so slow, - service is horrible (workers sitting around with their friends), - vanilla milkshake takes 45 minutes to come out, - expensive (a burger, fries and milkshake for $21) I will never go to another Smashburger again. I would recommend throwing your money on the ground to make someone's day rather than buying a burger from here. read more

Absolutely delicious. it's a great price, very nice workers, and the place is clean. Go there, I definitely recommend!! 10/10

Was at Smashburger on Thursday evening for dinner with friends Walking in, first thing I noticed was how clean the store was. It was very well maintained despite the construction going on outside. Staff that welcomed us was very kind and the service was pretty quick. They brought us whatever that came out first, and milkshake came afterwards. I think it was okay since we were there when it wasn't too busy, but i hope the order comes all together in general. Their classic burger was nice and simple, although I wished they had their own punch point. It was a little bit disappointing in that way. Bacon brisket burger was amazing at first bite but it was definitely a bit too much - i wished they had some refreshing side that'd tone down the heaviness. We got their rosemary fries and brussel sprouts , they were both amazing - hot and crispy. Although, i think if they had a bit more flavours, such as more rosemary on fries and more salt on brussel sprout wouldv made them a lot better. Would definitely try them again! read more

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Ordered delivery through their app tonight. Found out when the order was getting picked up that their milkshake machine wasn't working. Not sure why we couldn't have been notified of that when the order came in rather than the restaurant waiting for the delivery driver to come. When the order came, the containers for the tots and sweet potato fries were barely full, if that's a normal serving it doesn't seem worth the price. The chicken sandwich was pretty good. Then i realized the chicken sandwich i had been eating is completely raw in the middle. Overall a pretty rough experience tonight, though serving raw chicken is kind of unacceptable. I don't think I'll be ordering again and i hope i don't get sick from this tonight. read more

Smashburger - Burgers Near Me - Boston, Massachusetts

I came here for a Yelp elite event, which included a burger, side, and beverage. I ordered the classic smash burger with smash tots and a strawberry shake. It was all very fine, but probably not where I would go if I were craving a burger. The bun is interesting but the rest of it was pretty mid. The tots were well seasoned but not very hot. I came around noon and it was understandably busy. The staff were very courteous and the wait time was about 10min. There is ample seating, which is nice. The shake was a bit thinner than I expected but the flavor is nice. read more

Smashburger - CLASSIC SMASH BURGER - Burgers Near Me - Boston, Massachusetts

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It's a smashburger on a very very busy street. It's a little sleepy in here but you don't need exciting, you need a burger. I decided to get the classic burger no onions, and my order was ready relatively quickly. read more

Smashburger - After approximately a 40 minute commute home - Burgers Near Me - Boston, Massachusetts

I got the truffle swiss mushroom burger and it was very yummy! It was the best burger I had in my life!! Also the french fries were thin and had specks of rosemary that added a deeper taste to your old regular fries. I also got a cookies and cream milkshake that was thick and sweet! The vibes is casual but the flavor is immaculate! I highly recommend smashburger for its delicious taste, amazing service, and a good time! read more

Smashburger - Menu - Burgers Near Me - Boston, Massachusetts

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Out of the park good! I loved everything about this place especially the burger. High quality service and even better food. I think if you love a good burger you will surely give the place a shot. read more

I ordered the deluxe cheeseburger with guacamole, and it was brown, waffle fries were very hard, and potato tots were very nasty

A decent fast food burger spot!! Major pros are that the menu items are affordable and it's in a really convenient location (near the Boston Public Library). Cons are they the service is slow and the ambience feels a little messy. There was only one person in front of me and yet my order took about 15 minutes to come out, which is kind of slow for fast food. I will say that the milkshakes here are really tasty, especially the strawberry one! All in all, it's a toss up for me. read more

Smashburger - Menu - Burgers Near Me - Boston, Massachusetts

A burger place on Boylston Street near Chick Fil A and Chipotle. Like many other reviews, the service and the workers are on the slower side and the place itself seems a little run down and not cleaned up. We decided to try it since the food was able to speak for itself. I ordered a truffle mushroom burger, smashfries, and a strawberry milkshake. There are a few tables for dining in, but the workers had their personal belongings at a table so other customers were not able to sit there. The burger was on the smaller side and the truffle sauce was cheesy and light. The fries that I received were cold because they were sitting out for a while only under a heat lamp with other fries. The milkshake was good, not too thick and not too thin. Overall, this place is okay, but I would rather go to Chick Fil A or Shake Shack instead. read more

Smashburger - Truffle mushroom burger, smash fries, strawberry milkshake - Burgers Near Me - Boston, Massachusetts

Overpriced burger that doesn't need to be the price they are. Unreal how much they feel they can charge for a burger because it's a trend

Best burger in Boston so tasty and crispy and the best customer service. You need to go here. read more

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Great food however! EXTREMELY SLOW services. I have been here many times as I do so before I leave a review. I know this business is new to the area and needs to get their bearings, however it could be a lot better. The staff is not taking it seriously as a fast food restaurant and don't look like they have much help. If there is a manger on site I can't tell who it is, which is a sign, meaning they also need to keep track of the staff and help in areas needed. Overall Fantastic food, love the fries. read more

Smashburger - DOUBLE CLASSIC SMASH BURGER - Burgers Near Me - Boston, Massachusetts

The bacon smashburger is actually a really good burger. The patty was juicy and crispy and was cooked perfectly. Service on the other hand was very slow. Waited about 15 minutes to be served as no one was even on the floor taking orders. We ate dine in and got the food quite fast, however was surprised to see some people who were doing take out got their food much much later than us (45 mins after ordering) and was visibly upset at their slow service. read more

Smashburger - BACON SMASH BURGER - Burgers Near Me - Boston, Massachusetts

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Smashburger is one of my favorite restaurants but whenever I order food they get the order wrong in at least one way every time. This time I ordered a cheeseburger and a Oreo Milkshake with a side of fries. Then the order got to my house very fast( that is one thing I love about smashburger. The food is very speedy and gets to your house or table very quickly) but then I realized they forgot my Oreo milkshake which I was very bummed out about. So then I got Starbucks( which I made a review about if you wanna check it out). But this isn't the first time this has happened. Another time my mother and I ordered smashburger they forgot my mom's burger and my fries and both of our drinks. I still think smashburger is a good restaurant to eat in the restaurant but ordering smashburger is what I'm still sceptical about. read more

The food was absolutely delicious, the service was excellent and fast as well. The cashier was also real nice. The place is clean and pretty. read more

Walked in off the street no expectation. The wonderful lady who welcomed us was upfront about the wait time because of a very large order when the first opened. About 30min wait which I'm pretty sure is unusual. Nonetheless we waited and I'm so glad we did. I ordered the double bacon burger. Man I'll tell you I have eaten thousands of burger around the country but I can say for a fact that this was the best made and tasty burger I have ever had ! It was so juicy and flavorful I couldn't stop eating it. I was full about 1/3 of the way through but made myself finish it. The staff again was great to say the least. Oh ya the wife was with me also and had the exact reaction I did when we bit into the burgers. I can't say enough about this place. The only negative where the fries but I do t care about fries. They are a little cold and stringy. But again who cares ? Thanks to the staff again for the honesty upfront and the service !! We will be back again ! read more

Smashburger - Burgers Near Me - Boston, Massachusetts

Very slow service and food is just okay. And no soap in the bathroom that's all I really got to say about this place read more

Smashburger - Shit - Burgers Near Me - Boston, Massachusetts

A little bit about me: I like to eat. Honestly, that shouldn't come as much of a surprise, neither should the fact that I love to dine out. What you might not know is that anything to do with dishes is the bane of my existence. Yes, I have a dishwasher. It's a marvelous appliance, and I would not rent an apartment without one. At the same time, a dishwasher can only go so far. One of the joys I'm going out to eat is that you don't have to worry about the unavoidable cleanup that follows. Depending on the type of place, I might place whatever remains in the trash or have everything cleared right from under me. I can be forgiving and understanding in some ways. If a place is absolutely slammed and the garbage can is filled, I might be willing to overlook that. However, when I came in on Halloween evening (around 7:30pm), there were only one or two patrons in the restaurant, if that. At the same time, the trashcan was on the verge of overflowing, and there were multiple remnants of others' meals over the restaurant. Things like straw wrappers comment and pieces of paper. The floor could have used some sweeping too. I'm not seeking three Michelin-star immaculateness. All I'm asking for is that a place I choose to eat does not resemble a college dorm of two guys whose mothers cleaned up all the messes. Now that I've spent entirely too long lambasting this place for a decided lack of cleanliness... let me attempt to tell you about the food. I ordered a single Classic Smash (came without onions due to recall). The burger took a little longer to make than I was expecting. Though I recognize unless you have Mickey D's magic, cooking a burger patty takes time. Considering this is somewhat of a fast-food joint, I can't be too harsh when it comes to the food. The veggies were in a fair amount, balanced, and added a critical freshness and crispness. The burger patty was smashed to be thin, which is fine, only next time I'll order the double! Also worth noting that instead of the meat protruding from the bread, the bun was almost a sleeping bag covering the patty with room to spare. So, overall, the burger was alright, nothing to write home about, and a standard fast-food fare. The lack of keeping a clean space though spoiled the whole experience. read more

Came in here because I was shopping on newbury. We had to wait 15 minutes before we got our order taken because the cashier needed to run to help in the back, which I didn't understand because there was already 4 people back there. Now onto the food, the smash fries were extremely cold and felt like they were made during the day. Next the bacon burger and smash special chorizo burger. Our burgers were extremely dry and horribly assembled. Food was all over the place. We had to put the toppings back on the burger ourselves. My chorizo was only on one end so it was like I got a small dab and that was it. It wasn't extremely busy at all but it made it seem that way and the trash was extremely overflowed. read more

Smashburger - Burgers Near Me - Boston, Massachusetts

2nd visit was better - food came out faster and the order was right. BBQ bacon burger and smash tots were pretty good

Turkey burger was good, ingredients were fresh, patty was juicy. Last few bites were very salty like one part of the burger got too many seasoning shakes on the griddle. French fries were seriously disappointing. Seriously! For a place that takes so long, I expected the fries to be fresh. Nope! They were room temperature and chewy and doused in truffle oil. read more

Smashburger - Too much truffle oil on the fries. - Burgers Near Me - Boston, Massachusetts

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Finally tried smashburger! I've lived in copley for over 5 years and Wendy's is literally an abomination. I was SO PUMPED to see another burger place open! Came in around 7 and Miguel (I think) was the manager that took my order and gave me my food. He couldn't have been nicer! 5 stars for the service and 4 stars for the food. I ordered the double patty Colorado burger with the tater tots. Pretty good and I would get the same thing again. It came with grilled green chilies and pepper jack cheese! This would be a great spot for food after bar hopping but it's not open late! read more

This was one of the best burgers! I highly recommend getting the truffle burger and it's really filling. The fries were really good and seasoned really well. The Oreo shake was really good and not too sweet. The service was great and the person that took my order was really nice. The food did take a long time to come out but the food was great. The inside was a blocked off but there was still many seats for us to seat. read more

Smashburger - Menu - Burgers Near Me - Boston, Massachusetts

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we just left Smash Burger in Medford and it was excellent! Can't say enough about Lena, who was so pleasant and friendly explaining the menu to us. we were visiting from the South Shore while my son was having surgery, and now we hope you bring Smash Burger to the South Shore for us! But please, send Lena as well! She was so impressive. What a wonderful representative for the company. the burgers were delicious and cooked perfectly. Maureen read more

Ordered online for pickup. Got message saying food ready at 12:59. Was finally told at 1:15 that my food had been given to someone else by mistake, possibly a delivery guy but they would "quickly" make my veggie burger and sweet potato fries. It wasn't quick but I got the order. I can't say if they actually gave me a veggie burger. It didn't necessarily look or smell like it. I threw it in the trash. I have had hit or miss experiences with this place but today was it for me. No more. To add to all this are homeless people wandering around looking for the bathroom which is not public. This location used to be a Firehouse Subs. I wish it still was. read more

HOME COOKED FOOD. This place has the best food in Boston hands down. I keep coming here week after week and im just blown away every time. The service here is spot on. Don't make the mistake of not giving this place a try. read more

When I entered the restaurant, I smelled an amazing aroma from tables with burgers and tater tots. The workers welcomed me with open arms. My burger was phenomenal because it was so juicy and flavorful. Although I got full after the burger, I was able to get in my fries, tater tots, and Sprite. The smiles, the laughter, the vibes are so immaculate. read more

Smashburger - Burgers Near Me - Boston, Massachusetts

Top-notch and first-rate new burger place. Very friendly staff and I love the design of the space. The shakes are made with Haagen Dazs ice cream -- so they're amazing, the burgers are solid (veggie options too), the first fried brussel sprouts I've seen in a fast food joint -- and they're great. I have to go back to get the haystack onions that they were out of when I visited. Oh -- and they serve beer! read more

Smashburger - The view from our outdoor patio seats. - Burgers Near Me - Boston, Massachusetts