Loved Smashburger in Illinois, so glad we have one here now. It will be on the regular rotation, but competition is getting stiff for burger joints...awesome for us ! I'm sure they are working out some kinks since they just opened, but so far, pretty good. Food is good & service is quick. read more

Smashburger - Bacon cheeseburger - Burgers Near Me - Charlotte, North Carolina

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Not bad... Just stay with the normal burgers, you will be happy. Fries always fresh. Can be a little salty for some reason. read more

Came here for lunch a few times. Classic Smashburger and Smashfries are amazing! They can get a little heavy with the smashsauce so I tell them light smashsauce or else it's oozing out of the sandwich everywhere. Nice modern atmosphere and the have workers picking up your baskets and garbage when you are done. read more

I have only been here twice. The first time was when it first opened. I remember them being average with their hamburgers and sweet potato fries. I got takeout the last time, and it was awful. The burger was greasy and the sweet potato fries were barely cooked. Maybe it was a bad day for them, but either way, I am not sure I will be headed back there any time soon. read more

Spent $30 on 2 burgers, fries and a shake. Received soggy, cold fries and a burger so salty I couldn't stomach more than a bite with a piece of lettuce so thin I could see through it. Huge disappointment as I've been excited to check this place out for a while. Won't be returning, unfortunately. What a waste of money. read more

The black bean patty was basically like a pile of refried black beans which was weird but acceptable. The topping were good and flavorful, especially the goat cheese, and I really liked the pretzel bun. The smash fries were really good. They were like thin, greasy fast food fries but had awesome rosemary flavor. The whole experience wasn't worth four stars, but I wish I could give it three and a half. I'd eat here again, but would prefer to try a black bean party with more flavor. read more

Recently I had a Carolina chili burger. It was meaty, juicy and full of flavors. The veggie option for a burger is good too, as my wife is a pure veggie, when we are in mood of having a quick juicy bite, we do like this burger place. read more

This location is not good ... I did an online order and not only did I have trouble submitting my order, but my food was terrible! Definitely not worth $10 ... maybe 3 bucks! I've had drive through better than this! You'd think an online order would be easy ... well they forgot the smash sauce, cheese, grilled onions I requested, and I also added bacon (extra $1.50!) and didn't get it. The hamburger was falling apart in pieces because it was so over cooked and dry! I will NOT go back and I'd advise you to try a different location if you'd like to try it. read more

A good burger, but $1 to $2 overpriced. Service was friendly and very efficient. Delivery was fine. Ambience is what you would expect froma low end hamburger place. read more

Smash burger is the perfect place to chill with your friends if you just want to quick bite to eat. You get to eat the good mood a short amount of time without the fast food feel and you still get the nice homemade taste. The only downside to Smashburger is that the burgers are overpriced at nearly 6 dollars for a single patty. I recommend for a quick bite or to hang out after school. read more

1st of all let me say that Smashburger Corporate customer service is amazing. I had an issue when I signed up for the Rewards and went to the Ballantyne location, but they solved it ten fold. Now customer service at this location wasn't that great, which is sad, because I only got take out. When I walked up to the counter, I showed him my reward on the App and he responds "Ok". So then I say"This is my 1st time here", because I didn't know their process for claiming rewards and he just stared blankly at me. So I think to myself I guess i'll just order. I ordered the Big Create Your Own Beef Burger with Cheese, Bacon, Lettuce, Spinach, Cucumber, Onion & Pickle, Regular Smash Fries and a Regular Drink. So once I complete my order he tells me to scan my reward, which I didn't know where the scanner was. Being my 1st time, he could have at least pointed to it. But he just stared at me as I searched. Then once I find it, its turned backwards, instead of positioning properly for me, of course I had to do it myself. So I was annoyed with this entire interaction. But the food made up for it. I loved the nice grilled taste of their hand pattied burgers. The fries had a very unique flavor that i could see myself craving later. They were also fried perfectly to a crisp. I will definitely return and hopefully since I figured everything out today my ordering process will be better. read more

Smashburger - Create Your Own Big Burger (6oz) w/ Cheddar, Bacon, Lettuce, Spinach, Onion, Cucumber & Pickle - Burgers Near Me - Charlotte, North Carolina

Not a fan. I ordered a hamburger and fries thru Postmates. I had high expectations from reading the reviews. Sadly mistaken.... hamburger was burnt and dry. I would hope that a place that has the product in the name would have a great burger. Very disappointed. read more

I give this place a -0. My second time going to this restaurant and there was a hair in my burger. To be exact it was on top of the tomato. As i went inside and told the manager, his coworker asked what happened two times and he says "She brought it back because there is a hair in her burger BUT I DONT SEE IT" with this sarcastic tone and making a face like he was confused. Okay. He proceeded onto making another order and before handing me the bag of food again he said "Burger with no hair on it and ketchup on the side is right up! " Glad i'm not the one flipping burgers DONT GO TO THIS SMASHBURGER!!! This is obviously not the first time is has happened because the workers in the kitchen were very upset that I returned the meal they cooked. Rate this place a NO. read more

I love the food here BUT the service was terrible today. When my friend asked for a change to a wheat bun after the bill was rung up (no extra cost and not made up yet), the girl at the register said "I have to walk over there and tell the kitchen". Very close btw. The manager said in the kitchen "you really want a wheat bun?" My friend said yes, please and of course when the burger came, it was white bread. Horrible attitudes today. Not usually that way. A 4 because of the great food. read more

Love!! Smashburgers!! The French fries are my favorite but, most of the time I have the spinach salad which honestly is the best one in town. read more

I would never go back. The food is subpar and overpriced for the quality. I've had better food at drive thru restaurants.

We are in the area and really hungry before our drive home and decided to try this! We went for the jalapeno baja without guacamole because I don't like avocado. The burger was pretty good, and not because I was really hungry! The jalapenos gave it a nice kick. Got a side of the smash fries which were delicious!!! They are some of the best fries I've ever had and I'm always searching for good fries! Definitely trying this place again! read more

My mom loves this place however I'm not really a fan the quality isn't good to me especially for the price

Pretty good burger & fries. It could be pricey if you want a lot of toppings. It was not overly crowded and is a good place to go to eat with your friends especially if you want something for a decent price. I really appreciate how the milkshakes come in the cute cups & how they bring out the extra in an additional cup & don't waste it! read more

Smashburger - regular burger w/ bacon pickles & swiss cheese & a side of fries - Burgers Near Me - Charlotte, North Carolina

It's a sort of fast food but sort of not fast food kinda place. A little hard to really nail it down but it's for sure not Wendy's or mcdonalds. Think of it as a cleaner steak-n-shake with better food. The burgers really are pretty darn good. Not the best I've had but better than say 5 Guys. I like their fries as they are really thin a crispy. Their shakes are very good as well. The only catch is the price. It's around $10-11 for a burger a fries. That is a problem as I can go to say a place like Kickstand and get a better burger for about the same money. Also at this location the parking is not ideal so be prepared for that. A bit of a pain to get in and out. So yeah 3 stars. Maybe 3.5 but that's it. I wouldn't drive out if of my way but if you're in the area worth a try. read more

Where do I start the food is always great! This time I had a burger with bacon fresh jalapeño pepper jack cheese ketchup mustard lettuce and onion with a side of fried pickles. The place was packed full of guest but the service was fast and efficient. read more

Smashburger - Smash fact! - Burgers Near Me - Charlotte, North Carolina

Growing up, going out to eat with mom was always an exciting feeling. Knowing that I could choose any of the 6 items on the kids menu was a thrill to me. I was faced with the scenario once again today while visiting Smashburger. The burger was no bigger than a beer coaster and I easily could have eaten 4-5 of them. My business partner agrees. The bill for 2 meals was $25 and we both left starving. The burgers themselves were very greasy, yet not tooooo bad in taste. Step ya game up... read more

Burger was 'ok'. For the amount of $$$ you pay i would say it's not worth it. Fries with the buffalo seasoning on it was pretty good. It was 'Milk Shake Monday' so... that was def the savings grace for today's visit. For the 'price point', I would certainly recommend FiveGuys over SmashBurger read more

Went there a while back ago and now going to make my review very delicious great food and service I definitely will be going back again when I can. The smash fries and sauce are the best. read more

Reallyyyy greasy. I got a to go order and the whole bag and wrappers were covered in grease. I put the bag down on my table and when I picked it up there was a puddle of grease on my table. Ick. Paid extra for avocado on my burger and got one slice... thanks? I could buy a whole avocado for the same price they charged for that tiny slice. Black bean burger was a pile of mush. Fell into pieces when I was eating it. Ended up ditching the bun and having to eat the burger like a salad. It just tasted like mushed up black beans anyways. The whole thing just looked like a smooshed greasy burger with wilted lettuce and ingredients thrown on top that you'd get from a fast food restaurant. read more

Smashburger is the fast casual best burger place in town! The quality of the meat is second to none. The combination of the egg bun & chipotle sauce is hard to beat. Also, you haven't lived until you have tried Smash Fries. Sometimes service is a bit slow, but it has always been worth it. read more

I got the Bacon Cheeseburger and it was not good at all! The burger tasted worst than Wendy's!!

This is a glorified fast food burger place. Lots of kids and noise. The burger was fresh and the roll was good .only that there was more bread than burger on the regular size. The Cobb Salad with chicken was good. No ambience for an ok $10+ burger. read more

If I could give this place fewer than 1 star, I would. I don't normally pop on places to do reviews, but this place is so disappointing, it merits it. I've gone here multiple times in the past year, trying to give this place the benefit of the doubt. Nothing changes. Poor customer service (as in, rudeness). Items left out of the order on multiple occasions. Today I was given a plain burger with a teaspoon of blue cheese and a sprinkle of hot sauce as my buffalo burger. Don't waste your money here. read more

Extremely terrible service. My friend ordered a gluten free bun and was not given one. When she finished her burger and realized it wasn't gluten, she went up to the manager who was very rude. They blamed her for not paying attention to her order and looking at the screen when that is not her job!!!! Very upset that my friend was blamed for not "paying attention" and was blamed for her allergy.DO NOT GO HERE EVER!!! Worst experience I have ever had. I can't believe the terrible service that we experienced and they should not have placed the blame on my friend!!! TERRIBLE RESTAURANT!!!!!!!!!!!! read more

Out of all the fast food place - one of the better choices. The Classic Smashburger is always a great choice... Now, it's nothing special, but it is as good as you would expect walking in. read more

Burger ok but not a 7 dollar burger. Truffle mayo didn't work and I tasted it all night. Burger was dry and over cooked. Getting out of the parking lot is a challenge. Sam P. read more

Yummy yummy burgers!!! I decided to go all out and get the western burger with BBQ sauce (my fav at at most places!) and the smash fries. Neither disappointed!! The burger was so delicious and the fries were excellent! Staff was friendly and the environment was clean. I will definitely return! read more

Regular beef burgers are way too salty. The portion of fries without a combo is very small. one can spend $11 to $13 dollars very quickly and at those prices you can go to a full service restaurant. read more

We use to love Smashburger when we lived in Colorado and were thrilled when this one opened, but it's gone done hill. Veggie side option is gone, as are the sauces. Both of these made the place stand out from the crowded landscape of charlottes burger scene. Not sure we will return after today's trip. read more

This is not a review about the food, rather; it is a review about the order. We (group of 7 people) ordered online. Ordering online was great - went smoothly, no issues. Went to pick up, each order had the ticket with the name and what was ordered bagged up individually. Great, right? WRONG! EVERY. SINGLE. ORDER. was wrong. How is this even possible? All 7 of us got the wrong order? For what we paid for this, I would expect better. read more

I was driving past Harris Teeter and I was struck my this aroma that flooded the entire area. I was new to Charlotte and had never been to smashburger. I'm glad that I decide to order takeout. It might be odd that I come to this place just for a chicken sandwich. The buffalo and blue cheese, grilled chicken sandwich is phenomenal. I know this is a burger joint, but trust me when I say that the chicken sandwich is worth paying $10. I also enjoy great french fries which Smashburger's has. The Smashfries, which are coated with rosemary and olive oil, are some of the best fries that I have ever consumed. Just as a side note: make sure that everything is correct in your order because accidents happen when business is booming. Eat here if you have not! read more

Burgers have an awesome crust so I can forgive the lack of different doneness options. They'll lettuce wrap any burger too so you can't go wrong. I'd take here over Five Guys any day. read more

Pretty good burgers. They tend to be a little salty sometimes due to the cooks getting a little overzealous with the seasoning when they are cooking up the patties. We have started to request no seasonings on the hamburger meat and that has solved that problem. I'm giving 3 stars because I'm not a huge fan of the shoestring style french fries and although they have a few flavor options for the fries they don't offer anything other than shoestring style fries. My wife got a salad once and it was pretty big and she said it was good. Overall, other than the fries we really like this place. read more

This is my favorite burger place even though I haven't had many. Everything is just so good, the workers are nice and patient and willing to help get you a coupon or something by taking like a survey for a side, downloading their app for a free entree if you order a side and drink and yeah. I've gone here 3 times and the quality hasn't dwindled yet. The smash fries are probably the best, if not one of the best, out of any place I've been to. The difference between them and their normal fries is that they are tossed in garlic, olive oil and rosemary which you can definitely taste, they're also somehow not soggy. Just dang, everything is put together perfectly. The only downside is it's a bit expensive. It's like $10-$12 just for a CYO burger with cheese and a large pack of fries. It's worth it by all means but it's just not somewhere you could go every day unfortunately(which you would want to do because it's so good). They also play my type of music, like the first time I noticed they were playing my favorite band, Bastille and it wasn't even their most famous song. read more

Smashburger - Smash Fries with a beef burger that has lettuce, bacon, fried egg(no run), and pepper jack cheese. - Burgers Near Me - Charlotte, North Carolina