I had the pleasure of going to the opening of this new location. I had no previous experience with SmashBurger, but I'm always looking for something new. My initial thought was how cute the restaurant is. It's kind of in its own little nook in the far corner of Cotswold shopping center. The staff were all very friendly and though they were crowded, the food was served quickly. I ordered a classic SmashBurger with sweet potato fries. The burger itself was a good size, flavorful, and quite juicy. The egg bun was a nice touch. I will probably customize my burger a little more next time, but wanted to see how the classic would stand on its own. I was not disappointed. The sweet potato fries were fresh, not soggy and had the lightest dusting of sea salt. I'd give the fries a 3 out of 5. All in all, this was a good first experience and I'm looking forward to returning. read more

We hit the new Smashburger off Randolph (behind Harris Teeter) on an "off night" once the grand opening crowds died down a little. It's a nice spacious restaurant with ample parking behind it (who knew?). It just sits at a very crowded traffic signal, and many times I've seen lines out the door. Literally. Out the door. Since there was no line, we were able to order pretty quickly at the counter and grab a booth to wait for our food to be delivered to us. Smashburger is a chain restaurant, yet its burgers (thankfully!) taste nothing like your typical fast food burger joints. Yes, I'm calling you out McDonald's, Burger King, etc. with your pseudo-burgers. The burgers are big, flavorful, and, yes, real. I also like that they offer "gourmet" burger toppings, as I like some variety. I opted for the Spicy Jalapeno Baja burger. It wasn't super spicy (at least not for me), but it did have a kick, was juicy, and had lots and lots of flavor, both the toppings and the smashed burger itself. The skinny fries have some great spices and herbs on them, too. The prices are a bit high for fast food, but I guess compared to the "competitors," you get what you pay for, so it's worth it. I've always thought Five Guys was pricey, too, but I think Smashburger has them beat in both taste and atmosphere (although no free peanuts!). Would we return? Definitely. As long as there's no line out the door. read more

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Hope the food is better than the service. We were next in line and the cashier just walked off to go help fill orders & didn't excuse himself and waited approximately 10 minutes for him to have someone else come help us. I waited for my husband to come out of the bathroom and then we took a minute to look at menus & the whole time the cashier never left from taking orders of ppl that looked like him but when it was our turn to place an order as I stated above he just walked off without any type of acknowledgement. The manager Ron was rude upon helping us with a comp because neither of the other two employees knew how to do a comp. Entree is a meal but he insist the fries are not part of it... doubt I'll be back... BETTER TRAINING IS APPARENTLY NEEDED read more

Smashburger - Menu - Burgers Near Me - Charlotte, North Carolina

Seriously, this is what my burger that just got delivered looks like.... Wtf... What a waste of my money. read more

Smashburger - Classic Classic Smash Single - Burgers Near Me - Charlotte, North Carolina

Horrible service! The pregnant girl has horrible customer service skills. I ordered at 5:09 and it's now 5:50 still no food. Watched a older lady come back from break not was her hands and start bagging. Horrible experience! read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

It's the greatest place for a great burger that's a great price. Well done bob you rock. Keep it Ul

This was my first time here and I will never visit a Smashburger ever again. I haven't paid for such a disgusting food in a LONG time. I got the grilled chicken sandwich and I think the picture speaks for itself. Not only was there basically no chicken, but the chicken itself looked like they took it out straight out of the freezer and popped it in a microwave. My boyfriend got a double burger and he said it was good but nothing to write home about. The bread is so cheap that within minutes it was soggy and falling apart. Save your money and your appetite and go somewhere else. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

It's been a while since I've been to a Smashburger. I'm kind of over the whole fancy burger trend, but sometime when you crave a burger, ya just gotta go for it! It was that kind of night. Crave a burger night. I went to Smashburger just expecting to get something basic. Instead I opted for the Spicy Jalapeño Baja. It was your basic burger, but added in were freshly sliced Jalapeños, chipotle mayo and pepper jack cheese on a rustic bun. It was great and so fresh! The fries weren't nasty and greasy, and went perfectly with a side of ranch dressing. Overall, I'm back on the burger bandwagon, and I don't have to settle for some greasy fast food mess if I want something quick to eat. The staff was also very friendly, which was surprising considering I walked in about 30min before closing. I'll be back! read more

Smashburger - Baha Burger with fries - Burgers Near Me - Charlotte, North Carolina

What a terrible place to order from. Food was over an hour later than quoted and was not only ice cold but looked really awful. Never again. Better burger at McD read more

Smashburger - Almost a$9 burger. - Burgers Near Me - Charlotte, North Carolina

Overall, food here is pretty good for the price. My qualm with this location is order accuracy. Any time that I don't double check my order, it is always wrong. With covid, this is an area where I have not been as diligent, especially as the preparer looks over the order and staples my bag shut. When I call to get a refund for missing items, I am told by the store that I have to personally come back in for an online order to refund their error or call ahead next time to get my missing items. This additional process is inconvenient with a global pandemic and simply not something you'd expect with an online experience. Not once did the restaurant apologize for the their error or my inconvenience. Better off hitting up another location or one of the other great spots in this are. read more

Went with daughter. We both got the truffle oil fries and brisket bacon burger. Truffle oil fries were good but could have used just a bit more seasoning. The burger however was perfect. I'm giving four stars for the price value and fries being factors but taste of burger itself was a perfect five stars. read more

I have visited this Cotswold Smashburger a number of times and enjoyed the food. However each time I go I wonder why I did. The food is always good but this place is so horribly managed I am speechless. I ordered a basic smashburger and smash fries. I took them 20 minutes to prepare the food. There are 6 people standing here waiting on their food. Good Lord this place is horrible. Sorry Smash Stooges, last time for me. Hey management go take a course from Chick Filet on how to effectively manage a fast food restaurant. read more

I've been meaning to come here for a while... a long while. For me burgers are my go to comfort food. Smashburger makes a great burger to be a chain. The service was good, the place was packed on a Saturday afternoon. The onion straws weren't too greasy and the smashburger sauce had a nice combination of flavors. What else is there to say, they make a good burger. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Great burgers for the price. They even offer military discounts, which always makes veterans feel appreciated.

The burgers are good. This is my second time to a smashburger and my family likes the food. This smashburger had a lovely employee named Ashantia. She was super patient and just so friendly. When she handed me my order she was just so very kind. I recognize when this happens because it is very rare. Unfortunately, the restaurant was filthy. I am sure they are busy. I can imagine they are understaffed because a lot of the restaurants we been to recently seems to have the same issue. read more

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$10 For a basic burger. Worst lettuce wrap I've ever had. Not a bad place just needs some realization and a few pointers. Service always seems slack.. read more

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Smashburger can be a hit or miss for me honestly. The chain itself is not always consistent with the burgers. The location here in Cotswold is always good & staff is always friendly & helpful. I remember the first time I came they helped me get a free burger just for downloading the app. But I have went to other locations where they were not as helpful & the food quality wasn't the same. Overall I'm never disappointed with this location & they have a wide variety of burgers & you can mix & match them however you would like. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

awful service took them 40 minutes to get my kids cheese burger - and got it wrong i asked for ketchup they gave me mustard read more

ZERO STARS IF I COULD!!!! Do NOT visit this location. Visited Smashburger today and had a HORRIBLE experience. Was with a friend who explicitly ordered a gluten-free bun with her burger because she has celiac disease. After her eating some of the burger, she realized it was not gluten-free and went to ask for a refund. The manager and staff were terribly unprofessional and dealt with the issue horribly. They were argumentative with her about the validity of her allergy, and they were hesitant to give a refund or deal with the issue properly. I would not recommend this location if you have any dietary restrictions because they completely ignore their responsibility to respectfully deal with any allergies. Her allergy is serious, and the fact that they placed the blame back on the customer was absurd. Very disappointed with this Smashburger location and all of the staff. I'd never expect a manager to be so extraordinarily unprofessional and disrespectful. I will not be back here again. read more

Repeat after me.... truffle mushroom swiss burger. Say that 5 times and you will then find yourself magically in your car headed for Smashburger. This is one of the best burgers you can get anywhere! The sweet potato fries are awesome as well. Gotta go. ;-) read more

I really like the salads here, but they weren't selling any because of the romaine situation. So, I went in the complete opposite direction and had a Classic smash burger with smash fries. The burger was pretty good. The fries were a bit greasy, and I couldn't finish them. read more

First time trying this location. I usually go to the one in Stonecrest but received a coupon to try the new location. The registers for ordering are right next to the door, creating a very tight environment, won't be fun come winter time. Booth seats seem abnormally low. My husband got his usual BBQ, bacon cheddar and seemed pretty satisfied with it. I tried something new (the burger with mushroom and Swiss) I should have stuck with my usual of the baja burger, this new one lacked the flavor I'm used too. The smash fries were really good as always. Service was also great, everyone was so curious and constantly checked on us. I am glad there is now a location closer to center city. read more

Smashburger - BBQ bacon cheddar burger !!! - Burgers Near Me - Charlotte, North Carolina

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Getting in is easy but getting out is a major cluster. If you are dining in it's easier to park closer to Harris Teeter and walk across the lot than use Smash's little lot and fight for the light when you leave. Burgers are good and come in regular or "big" sizes. The classic smash is tasty. Fries come in plain or "smash" seasoned. The veggie fries are not my thing, just taste like half-cooked greasy carrots and string beans. The organization inside is bewildering. You're forced to enter one way and exit another which really doesn't help anything. If there isn't an expediter at the pickup window, which is apparently often, it's like fighting through a pool of piranhas to get your food when it's called. The kitchen is not great at special requests like "hold the onions" and "no cheese" so it's better to order something simpler and add on special items you want. But all in all not bad food and I would brave it again to give them another chance. read more

I just had the most amazing experience with my smashburger order. it legit gave me life. i've had a rough day at home with my two kids. I put them to bed and ordered smashburger delivery. I will say, I ordered no red onions and they were definitely on the burger, but I took them off and had the best time. my food was SO GOOD. I had an out of body experience with my food. I thought there was no way I could finish it all...... but I ate every last crumb and was so sad to be finished. it was AMAZING. the best burger I have ever consumed. I have always loved smashburger, but for some reason tonight it was orgasmic. I almost just redordered the same exact thing to experience it again. my conscience told me that was a bad idea. I highly highly recommend this amazing place. read more

I was so happy when I found out Smashburger was coming to my neighborhood. Since they have opened the Cotswold location, I have been twice and had a burger both times. The Carolina Chili burger and the Spicy Jalapeno Baja burger were great! The fries are too thin in my opinion, but if you get the Smashfries you are in for a tasty treat. The burger patty itself was so juicy and delicious. I removed the huge jalapenos from my burger just because they were so big, and the sandwich was still spicy to my liking without them. The prices are reasonable, but it would be better if a small side of fries came with the burgers instead of having to purchase them separately. What's a burger without fries? The staff was nice, but had an issue when my husband and I wanted to order our sandwiches before the fries. For some reason, that complicated things? My only complaint is the booths are not high enough for the tables. They are terribly uncomfortable. I recommend the restaurant get that situation fixed. I am average height, 5'7", so I can't image a shorter person or child trying to sit there to eat. I recommend Smashburger when you want a quick bite to eat. A little better than fastfood, but you also pay for it. read more

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The menu looked very enticing with a variety of burger choices and also sides and shakes. I got a Southwest burger and my brother got a burger with avacado on it but I can't recall the name. I think if the floors and bathroom could have been a little cleaner and I would have been more comfortable. The fries were not fresh and the burgers were sub par. As good as it looked I was it taste just a bit better. The service was hospitable and otherwise friendly. I might try again and get something else to see if things change read more

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Ordered online for pickup. When I got there the order was not ready, which was fine. While I waited after a few minutes I noticed fries sitting out getting cold under a heat lamp while an employee stood in front of them staring at his phone. About 10 minutes later I went up again to ask to check on my order ... It turns out the rest of my order was sitting out on the counter the whole time, not under a heat lamp. It was just waiting on the fries. The employee told me the fries "just came out" and my order was ready now. I complained about the cold fries and they gave me fresh, but I didn't ask for (did not want to wait for) new burgers. May need a supervisor, or a "no phones on the job" rule, or just make it self-serve. read more

I know it's fast food and that its fried but... to go order was so greasy... it seeped through the bottom of the SECOND bag (see pic). read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Worst customer service. I stood there for over 10 mins at the front to order and the lady saw me and didn't take my order. She took some guys order who wasn't in front of me and then made milkshakes and took his order to him and still had me standing there waiting to order. Worst ever!! read more

Lettuce tomato wilted fries cold bacon raw. Staff was great but aweful food. I gave a 2 because I guess they did their best. Long wait so call ahead! Bubble guts I farted and sharted. read more

Terrible customer service. It took 30 minutes to get a burger and fries. There were 2 other people in the restaurant and only one in front of me. read more

I would wait until nee staff or owners take over. Wait time is crazy and nobody is guiding the ship. Food is good.

Came in to redeem a bogo coupon that I often get from their rewards program. Needed food to go. I ordered a classic turkey no cheese no mayo. I got my bf the mushroom swiss. Food didn't take long to receive. Dining area was clean and it was quiet for a Sunday evening. When I recieved my order, it was a pleasant surprise to see the burgers bagged separately. I thanked her for that because my bf was taking his to work. My turkey burger was very good. 1st time getting it and it won't be the last. read more

I've always seen this place leaving Cotswold shopping center, but decided to stop. I ordered the bacon avocado club with tater tots (my favorite). The burger was cooked, seasoned well and came with lettuce, tomato and ranch dressing. The burger and tots were delicious, but the price point turned me off totally. I wasn't expecting to pay $5 for an entire combo, but the $14 I paid was too steep for me. read more

No, no, no!! My avocado on my burger was rotten. They didn't even bother trying to hide it under the other toppings. Rotten. *shakes my head* It continues. The burger was dry, not as ordered, etc. I tried this location twice before saying no more as I've been to other Smashburgers that we're enjoyable. read more

Finally getting to see what all the hype is about. These smash fries are addictive. The BBQ,Bacon and Cheddar Burger is sooo good. I will be back read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Greasy. Got half a fry. Place was filthy, lazy employees. One employee was in the bathroom the whole time. Grease all over booths. Save yourself diarrhea. read more

I haven't had a Cheeseburger in forever and wanted one so bad!! The only place I could think of was SmashBurger, as it's right next to my weekly grocery store. I wasn't at all disappointed! The burger was perfect....slightly sloppy, juicy, big enough where you had to open your mouth a little wider than norm to bite it and on a soft bun. The SmashFries are good too and even better dipped in SmashSauce. And, if your a stickler about good customer service....you won't be disappointed by the friendly staff here. read more

They provided food for a large group I attended. Best chicken parmigiana I have ever enjoyed. Will go again on my own.

Smashburger is my favorite burger place in Charlotte. I'm not usually all about chain restaurants, but this place gets it right time and time again. If you're gluten free like I am, you're in luck. The GF buns are delightful. They're large and soft, which is a hard combo to come by. GF buns often come out stale and crumbly elsewhere, but Smashburger has always been on point. The milkshakes are fantastic, and if you mention you'll be sharing one they'll bring it out in two separate glasses, each with their own whipped cream and toppings. This is one of those little things that makes a big difference as it comes to service. I've ordered Smashburger in-store, through Postmates, and called for pick-up and every time my order is perfect. I can't say enough great things about this place. read more