Shocked to say I love the food here, best burger I've ever had via drive thru. Second time ever trying SmashBurger - it looked empty on the inside and we were in a hurry so we went through the drive thru. Double cheeseburger was juicy, hot and fresh with perfectly melted cheese. The fries were better than expected but the burger is really what set them apart. Will definitely be back anytime I crave a non home cooked burger. read more

My wife and I walked into the Riverdale Smashburger. No other customers in the place. Nobody at drive through. The self order kiosk not working. I counted three workers behind the counter. Not one employee approached us. We were there 10 minutes and finally just left. Unbelievable!!! Good help is hard to find! read more

Okay.... Let me state that I'm not one to give a review like this, but after 4 consecutive missed shots - I needed to vent. I'll give the bad, then I will finish on a positive-esque note... Three times before today I have ordered a meal for me and the Mrs. Side orders had been wrong each time. Being a trusting patron and expecting accuracy in my order, I to my fault I expect my order will be correct. Once, twice, third times charm didn't hold. So ordered again (at the counter - same as previous 3) order delivered, walked to car, remembered previous faux pas and checked bag... Large Smash Tots ordered, bag contains Smash fries... I know, shouldn't be THAT big a deal, but c'mon 4 TIMES running.... I go inside, staff had erroneously entered smash fries-I had stated twice when ordering SMASH TOTS... and a large order to boot. Again, this is not the end of the world. Staff takes the bag, places Tots into bag (after having to make some) and I am provided the bag and it contains TOTs, and upon arriving home, they are not "Smash" tots, just plain tots. So I got a twofer in one visit. And if it was a large container, the tots large is skimpy pathetic the Large Smash fries looked like a large so guess I was downsized as well... If a small tots had been what I had ordered, I would have likely given 3 stars for this review, but the track record for ordering snafu's was too much, with tip. As promised, I will end on a positive note. I tipped 15% on my order as like an investment past performance does not equate to future results (wrong again).... Another positive is that the burgers were very good and met my expectations, I really do like the burgers. So to summarize, 2 burgers, 2 shakes, 1 tots + tip $44.00 Cannot guarantee I will EVER return, the burgers are good, but I expect what I order, not like the business was loud or busy. Maybe read back your orders, there's a novel idea.... Or maybe I need to do some mumble-rap instead of trying to order food...... read more

Food is ok. But the floor! The floor appears to have been moped with grease from the kitchen. Very, very slippery and dangerous. They really need to steam clean that floor and get a new mop! The condiment bottles on the table were in need of cleaning as well. read more

Smashburger - Black bean burger on a pretzel bun - Fast Food Near Me - Coon Rapids, Minnesota

The food may take a bit longer than some of the surrounding fast food places, but in my experience it's always better. The workers are kind and my custom order is always correct. Best burger in Coon Rapids. read more

Have been here several times with no issues. Friendly staff, nice restaurant, and food always comes out fresh and correct with several modifications. Would recommend! read more

Wasn't impressed, run of the mill burger joint Floors were sticky, there are better choices out there. read more

A friend and I decided to try Smashburger because neither of us had ever been there. I was nervous because of the many poor reviews for this location. They had a great special going on - a triple double pub burger (if I'm remembering the name correctly). It was two patties with cheese and fried onions and mustard on a pretzel bun, for $4. I also ordered their Smashfries - fries with olive oil and herb seasoning, and a salted caramel malt. When my friend and I sat down to wait for our order, we noticed a rancid odor. One of my superhero skills is being able to identify the odor of a dead mouse. I've done this repeatedly throughout my life - identifying the odor in various places where I've never been before. The odor was the odor of a dead mouse. When the server brought our malts, I notified her to let the manager know that there was a dead mouse in their air exchange/vent system. She gave me a look that said, "How could you possibly know that?" When the food arrived, it looked good. The burger was good, but small. Their patty size is on the small side. Definitely more bun than burger. It had good flavor. The fries were okay. I wouldn't spend the extra money for the Smashfries. There wasn't that much additional flavor. The malt was a bit on the runny side, but tasted excellent. All in all, Smashburger was okay. However, with all the other hamburger choices, this would probably not be on the top of my list. I don't know that I would return. read more

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I ordered my food and it was ready on time. Just cooked. Onion strings and tator tots were marvelous. Chicken sandwich was exactly what I wanted. Thank you so much read more

this is actually the worst possible service i've ever received in my entire life. I was here for the national burger day and the old white gentlemen well actually i shouldn't even call him a gentlemen he was more like a meathead. Was rude and just had an attitude the whole time. I had hope going into this place, but i'm never returning. Goodluck SMASH. read more

Very poor service. Ordered on the app but had to go inside to pickup at least appeared that way as no signage like other restaurants. Not busy inside but still waited over 5 minutes and staff proceeded to bus dining area even after acknowledging me and leaving my food sitting read more

Slowest drive thru ever! Stopped in here for the first time with my kids today. We ordered two kids meals and a Truffle Single. Took 25 minutes to get our food and it wasn't even warm. We were the only ones waiting in line. All of our sodas were missing ice and the kids meal had a small burger with a HUGE bun. It was so weird. We will not be going back. read more

Well the burgers are fair but 40 bucks for lunch for 2 Way over priced And don't get sucked into their coupon I used them and still 40 bucks Looks to me they didn't honor it No more last time read more

Consistent and delicious always!!! The Colorado burger is a piece of heaven on earth baby! Consistent, friendly, clean and always inviting! Keep up the great work! read more

After avoiding this place for the past few years, I was a victim of marketing when I received an email with a 2 for 1 special on fish sandwiches during lent. Ordered in advance and arrived a couple minutes late. Food wasn't ready so I asked if they'd bring it out to the car to reduce my COVID risk. Was told they were too busy to do this and I'd have to wait in the delivery service waiting area. Food finally came out and I was surprised to see that despite them asking the names for each person to go with individual sandwiches, they didn't bother to mark them. Had to open each one to try and figure out the owner. The worst part was the quality of the fish. A small, thin triangular piece of very overcooked fish. It's too bad they haven't improved on quality or service since my earlier visit. read more

We were there Friday night. It was Awful... staff doesn't answer the drive thru so we ordered takeout at the counter. We only live a few blocks away and the food was stone cold. Brussels sprouts are super salty. The burgers are really gloopy. So overpriced for what it is....because it's so close we've tried it several times. No more, many other places to go next time. Honestly, I think BK is better. read more

"This looks pretty good," I say to myself. Narrator: But it was not good at all. I try my best to avoid chain restaurants because I feel it's generally not worth my time, but this place sucks in general. Not just this particular location, but the entire business itself. The burgers are gone after two and half bites, and the fries come in two distinct flavors: "boring" or "future diarrhea." For the love of God, DO NOT EAT THE SMASH FRIES. I am never in the mood for a $15 slider and your trash fries would upset even the toughest of digestive consistencies. On the plus side, the shakes are indeed tolerable. Nothing to write home about, or pay for, but if someone offered me a free one I would at least think first before eventually turning it away, and then instantly hating that person forever. read more

This locations service is absolutely awful. We've been here twice now and tried to go through the drive thru and no one answers. Won't be coming back. Get new staff. read more

It was an ok experience. I wouldn't call this fast food, since you'd get your food faster at a dine-in restaurant.

Been to this location twice, both times I ordered my daughter a kids hotdog meal. Big times after order was placed I was informed they were out of hotdog buns. On my second visit I ordered the jalapeño Baja with chicken, but when I got home I was given beef. Won't be back to this location read more

Sadly, all the other reviews about "service" at this location are correct. Best burgers around, but the worst service (bar none) around. Past three visits have been as follows: 1. Out of hamburger... at SmashBURGER. 2. Was told there would be a 25 minute wait in the drive-thru for 4 cheeseburgers. 3. Another simple order took about 30 minutes after ordering in the restaurant. They prioritize online orders over dine-in, take-out and drive-thru. Poor business model and a great way to drive away customers. Guess it's gonna be Five Guys for our family from now on. read more

We were at Smashburgers in Coon Rapids on Friday November 2, 2018. I ordered a Twin Cities burger no swiss cheese, it came with swiss cheese. I asked the girl where my sauce was for my haystack onions, she said it doesn't come with sauce. The last item was a girl was filling the ice bucket and she was standing on the counter with her greasy dirty shoes. The manager came over and wiped off the chair that she stood on to get up on the counter, but he never wiped the counter where her feet were. It was very gross. I have the Smashburger Rewars on my phone because I used to go there quite a bit. Not now read more

Smashburger - a basket of condiments on a table - Fast Food Near Me - Coon Rapids, Minnesota

I just can't get over how incredibly overpriced this joint is. I mean it's okay, not the greatest thing I've ever had but that's a corporate issue so I don't blame this establishment for that. The food was good though, I enjoyed my burger. The patty reminds me of the beef from Culver's, the smash fries are pretty good. Doesn't come with Lettuce onion or tomato without request for a build your own. The beef was good I just don't see for the price, you know. It was an additional 1.29 for bacon and another 1.29 for the avocado. Without it the burger is 4.99 without any side. Probably won't be a regular place for me. read more

Smashburger - a burger and fries on a table - Fast Food Near Me - Coon Rapids, Minnesota

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So I took my dad to this place for the first time wow we didn't even get inside the place and we were being ask if we were eating in or out and the menu was read to us at super speed.its a stupid concept.menu is to big.smash fries wtf they are seasoned.why complicate the burger.and the price 26:00 for to meals never ever again read more

Smashburger - Fast Food Near Me - Coon Rapids, Minnesota

Dude. Dude. So gross. Greasy ass burgers. Omg I don't want to write anymore it was just bad. The lettuce was crisp and the pop was bubbly.

I was really impressed with their food. Not only was it a short waot, but I really enjoyed my meal. I could not get enough of their fries. I feel that this truly a great stop over for a solo meal or with friends. Noe this place has a really cool, fresh vibe to it. read more

Smashburger - a cheeseburger and french fries - Fast Food Near Me - Coon Rapids, Minnesota

The food is good - the service is ok. There have been a few times we have been that they were out of main ingredients of things (like ice cream or chicken breasts or hot dogs), and it doesn't seem that there is anyone assigned to cleaning up the seating area on a regular basis. At this point we tend to go only when we have a buy one, get one coupon. read more

We've eaten at this location before and had good food, but not really good enough to justify the elevated prices. After this last trip, though, we won't be back. It was drive-thru in the midst of the pandemic, so it's not like we had to contend with in-person diners. When we got home our kid had a meltdown at the first taste of his kids' cheeseburger. We thought he was just upset it wasn't Wendy's until we tasted our own orders, both the bbq bacon cheeseburger. The burgers were overcooked to the point of being completely dry and they even tasted burned. The fried onions tasted only of breading/batter and were cooked so hard they were dark brown and tasted burned, too. Between the terrible food and the always-high prices that's the last time we'll waste our money there. EDIT: I changed my review to two stars from one because a regional manager spoke with me and asked about my experience. He offered compensation for our terrible meal and promised followup with the store. If the next experience is like this one I will drop the stars back to 1. If the food is good I will bump it to 3. read more

Drive through available , customer service non- existent , a few burgers can fetch you over $40

I don't understand how this chain as well as this location stays in business. I tried their turkey burger which was beyond bland and dry. After a few bites I threw it away. The fries are greasy and again very bland. The only thing I liked about my meal was the soft drink. The employees even looked embarrassed to be serving such horrible food to the public. I imagine this location will be closing for good very soon. read more

Rude employees. Waited inline for 30 min before leaving, like all the others. Did not say sorry, ignored us and what we said. Said we shouldnt complain because some people wait longer. read more

i tried to give this location lower than a one star rating. bad service. very rude team. one ethnic woman was serving us and said "i don't know what this is". later when we finally got our food after 25 min wait we seen that 2 of the 4 were wrong and it was all cold. mikayla was great! nate, the manager was bad and didn't know where he was going and had very bad attitude with an allergy in our group. the ethnic woman i was talking about before, on register and serving tonight had no idea what was going on and gave us attitude when we tried to correct our order. we got served a bleeding, uncooked burger. read more

Smashburger - a person holding a sandwich with ketchup and ketchup - Fast Food Near Me - Coon Rapids, Minnesota

We were just told the wait for food would be 30 minutes in the drive thru with zero cars in front of us and he also said we have no shakes, our ice cream shipment didn't come in. As we pulled up the person said your food will be out shortly and we continued to watch 2 shakes being made through the window. When the manager brought the food we asked, so you don't have shakes? And she said oh we might not have had any prepped we can make you one now. So basically it was a bunch of lies because the guy didn't want to do any work. The food is good, but the few times we have been here we always have some kind of ridiculous encounter with the employees. read more

Ordered food on 3-12-21. They messed up two times. I paid the difference for my food to be correct at the window. They gave me a burnt plain PJ cheeseburger. I had to go back to get the correct burger AGAIN. They proceeded to slam the window on me. Asked me to pull up because they had customers. I am a customer. They never apologized or anything. And then I sent them an email talking about my experience and never received a reply. Terrible customer service. read more

Staff is very rude.. and it's not the first time felt some racial vibes from the staff.. asked for a couple salted caramel and peanut butter mixed shakes and it was a problem from the start.. waited several minutes with our shakes sitting on the table done but not brought to us. And then waited again close to ten minutes after asking for a spoon.. not busy either.. read more

I've ordered online at this location multiple times and my order always seems to get missed. I end up having to wait, and when I return home my order is wrong. I'll be driving the extra 6 minutes to Plymouth from now on. read more

I am here on a Friday night and waiting 20 plus minutes for my order and line is out the door! There is a new GM I am told and the kitchen staff moved slow as molasses, yawning and staring off blankly. Angel an employee running orders asked him if she could take orders and his response was NO "we are already slammed"! Angel is busting her butt and Jarred also running orders kindly offered me a free shake due to the wait which was awesome customer service! Front of house gets 5 stars, GM and kitchen get 2! read more

This was my first time at a Smashburger. If this is typical of all Smashburgers, it will be my last. I understand made to order food but if it takes 20 minutes to make the sandwiches don't put the onion strings and fries in the bag first and let them get cold. Place looked disorganized and dirty. I kick myself because 5 Guys is close but I wanted to try a new place. My burger was OK but nowhere near the price I paid. Fries were cold and blah. Onion strings were cold and thrown out. read more

Went in not knowing they closed at 8. Walked up at 7:58 and asked if we could still order or if they were closed. We got very mixed reviews. 1 person said yes for sure, but once we asked the employees at the counter they said they were closing in seconds. We were about to leave when the employee who let us in and said yes go ahead and order. We then witnessed lots of angry stares and had to listen to them bicker and complain about how he let us in and order. While waiting there were many passive aggressive comments made, and angry mopping happening around us. The most upsetting was the "special seasoning" that they were talking about adding to our burgers. They were saying all this loudly enough where we could hear. We fully understood that we were last minute food orders and asked many times if that was ok, so to experience this kind of service after a long 12 hour work day was really upsetting. I understand they want to go home but, complain when the costumer leaves and do not say all that while the customer is standing right there. Really really disappointing. We ended up not eating the burgers anyways after the "special seasoning" comments. read more

S/O's dad stopped in, granted it was busy. He waited in line and when his turn came up he started to ask questions about the menu. The young lady behind the counter told him he just needed to order because there was a line, wouldn't answer questions. No patience whatsoever. He left. This makes me sad. Will not go back there, the guy just wanted to know how to order and how the system worked. Would not give any stars if that was a choice. read more