Went here for my lunch break and ordered a simple burger with sweet potato fries and a drink. 1st I never got my receipt, then no one told me where to wait for my food so I was just standing there waiting and I never got my cup for my drink. I went up to ask for my cup and they tried giving me a small cup like I didn't JUST pay for the meal. Finally got my cup and I sat down to wait. Saw the girl giving out the orders in the back EATING while there was people waiting for their food at the tables. It's very unprofessional to eat the food while you are on the clock and in my opinion this girl is not doing her job. She messed up orders multiple times and when I finally got my food she was very rude. Not coming here again! read more

Great first visit to Smashburger! Loved their burgers, fries- rosemary & garlic- yum! and shakes. Great addition to the area. Their burgers aren't super thick, juicy burgers but they get the job done. I like that they bring the food and drinks to you and clean up after you. Kind of reminds me of Fuddruckers a little bit. -1 Star for Haagen Dazs ice cream in their shakes. I wish they had gone with a smaller scale ice cream vendor and I'm just not really a fan of Haagen Dazs. read more

Better than Shake Shack! Came in for a quick Saturday lunch, and everything was hot, fresh and the service was great. The chicken sandwich on whole wheat with the spinach and goat cheese was awesome, as was the truffle mushroom Swiss burger. The fries are feet, and the kids loved their chicken fingers. Great job, guys! read more

I really wanted to like this place...but it was horrible and the burgers were not good or taste fresh at all. It was just a greasy slob.

First time at a Smashburger. My opinion- Smashburger denotes the way they smash any flavor out of their burgers to leave you with an overcooked, dry tasteless mess that, from a taste perspective, most closely resembles a spongy mass of forgettable food. If their sauce had any flavor I couldn't taste it. Five Guys, Wendy's, Burger King, even McDonalds have much better burgers. That being said their fries are phenomenal- shoestring type fries prepared to excellent crispy goodness, Also had a vanilla shake made with Hagen Daz ice cream- really really good. So burgers NO but fries and shake a resounding Yes. read more

Went there for the first time today. Good burgers,fries,onion strings. Fast service,clean,good staff. Will return. Plus the burgers weren't dripping oil all over the place. read more

I root for the little guys and the local guys. Not that Smashburger isn't a chain... it is... but it's new and the small business owner gets my vote until I have a reason not to... I got a haircut around the corner yesterday from Smashburger and have wanted to try a burger there since it opened. It's a strip mall location which can be challenging for restaurants so I was interested in what I would see when entering not having been to a Smashburger before. The restaurant was JAMMED with employees and all the employees were kids. I would guess there were at least 12-15 employees in the restaurant at the time with approximately 5 customers in the restaurant. Most of the kids were probably training but clearly there were more employees than jobs to do. I was a kid and had a job in a restaurant as a kid. Kid's are fine but it's REALLY hard to find kids who are GREAT in the service industry. A balance of adults and kids usually helps and having a manager with a customer facing presence is always a good idea. The checkout process was fine. I placed my order to go. Burger and fries - no onion on the burger. While I waited I watched. One employee got his own food for break and ate at a booth. Most of the employees were talking to each other but they were enough employees to make sure progress was happening. As I walked out, being somewhat of a cynic (as you can tell) about service I literally imagined writing a yelp review that included "After I took the onions off my Burger that was ordered 'no onion', the food was solid." I nailed it. I ate in the car and after having the Smashfries, which were good. Rosemary, thin fries, crispy and hot. I opened the burger (the plastic clamshell is actually too big for the bag) I had to pull my onions off first thing. I checked the receipt to see if the order had been taken correctly and it had... No Onion. The burger was good. Meat, bun, toppings... all good. I would say the burger seemed a little healthier and less greasy than 5 guys but it wasn't a "drive across town for it" burger. At the end of the day, while some may say "Gimme a break"... something like this experience makes or breaks a restaurant. Owners must take every minute of every day seriously and go above and beyond to ENSURE the customer experience is top notch - to survive. The world has plenty of burger places... you have to stand out. The pizza place in my town that opened about a year ago seems to have chosen the same path. They opened with many low-cost young employees and the service there was really sub-par. It seems that the pizza place has taken cues from customer feedback and augmented their staff to ensure a higher level of service. Again, it's not that kids are bad... but TRAINING and monitoring are huge if you have a young work force. I write all of this hoping the owner sees it. I want them to be successful. Perception is reality. An order being correct and a professional service staff are bare minimums that should happen with 100% regularity. Going above and beyond this where you start to try to win raving fans of your business. Bottom line the food was good. I would go back if convenient. I would love to see a manager's presence and receive a correct order the next time I go. Cheers read more

I was dying to try the new burger place in town. What a let down. I will start off with the good. The shakes and fries are awesome. The downsides, its expensive and our burgers were crap. The toppings were lacking and the patty was DRY. If you could take 5 guys burger and put it here, it would be perfect. read more

Beef pattie was smaller than the bun, thin, dry, and tasteless. Couldn't taste cranberry in the BBQ sauce. Couldn't taste or see the cheddar cheese. For once, bacon didn't make anything better. Overpriced and poor quality burger. read more

I've had a bad experience before and thought I'd give the place a second chance on my break at work. I regret it. The food was extremely salty and went right through me. Now I'm at work and my stomach is killing me. read more

My new favorite burger place. Went there over the weekend with my husband and he loved it too. The burgers were tasty and the service was fast and friendly. Had a mushroom swiss burger with sweet potato fries. My husband had the same burger but added bacon. They were delicious. We also ordered a strawberry shake which was great. We especially liked the fact that they bring you the shake in a nice tall glass and give you the extra in the cup they made it in. The prices were also very reasonable. Highly recommend this place. Light years ahead of five guys greasy burgers and lousy service. read more

Basically, as far as the chain, premium burger joints 1) B. Good 2) Shake shack (very close behind) 3) Smashburger (a good bit behind 1 & 2) 4) 5 Guys Not saying at the right place and time I won't visit 3 or 4, but I'd probably do a lot better to cook up my own before going to Smashburger. Good for bringing kids though. read more

Avoid this place if you don't like feeling like your going to throw up after eating. Awful greasy food gave us a stomach ache raw red meat also made us feel sick to our stomachs. The presentation was bad I think I would have rather gone to Burger King for a burger it would have been cheaper too. There is nothing special about this place. The only good thing there was the vitamin water to wash down the awful taste of the burger. read more

Their classic smash burger was good, Meat had a nice texture to it. Salted caramel shake was very good and shared by two but I wish we each got our own. Not sure I like putting Olive oil on french fries. I do understand it's two very different oils but still that seems redundant and a caloric overload. Service was fast and friendly read more

Smash burger is the best restaurant their food is not greasy at all and they make a killer milkshake. My favorite kind of milkshake of theirs is probably the strawberry milkshake. The French fries are decent but the burgers, chicken fingers, and salad is really good. Hopefully someone will try it soon it is great. read more

The smash fries were to die for! A little greasy but it tasted great and I kept wanting more. As far as burgers go, I ordered the bacon cheeseburger to stay safe and it wasn't bad. The staff was courteous and nice and the food was brought to us pretty fast. I think the only thing I didn't enjoy was that there were screaming kids everywhere that night, but what can you do? read more

Good burger, lots of Umami. French Fries ok, mustard ok, pickles excellent.

Come here when I can during lunch. One downfall is the line can be very long! Service is always good and fast and they give me exactly what I want (sometimes I have a complicated order, since I am vegetarian) and accommodate me very well. I usually take the order to go, and they pack the items well with extra sauces whenever I ask. Superfan of the smash fries! YUM!! read more

Had an awesome jalapeño baja chicken sandwich today. The smash fries were delicious and so were the onion rings. This is deff a spot to go back to in the near future! read more

I liked it! I got a custom veggie black bean burger with veggies and goat cheese- goat cheese makes everything better- and really enjoyed the meal. The fries were alright, not bad but not great either. But the burger- now that's where it's at. Will go again in near future to try other burger options and see if the good feels hold up. read more

I work in the Sherwood plaza so I tend to come here for my lunch break quite often. For the first year at my job this place never disappointed. Burgers always fresh and delicious. But recently I stopped here after work one night. I ordered just a basic cheese burger, nothing fancy. After eating I went home and went to bed, did not eat anything else. I woke up the next morning sick to my stomach and immediately threw up. For the rest of the day I was vomiting almost non stop. I could not keep any food down whatsoever. I believe I had food poisoning because the next day I felt fine and was able to keep food down... I have not since returned to this Smashburger because I am nervous I'll get a bad burger again.. although nothing like this has ever happened the first year I've been coming here, I just don't want to risk it. Bummer because this was my go-to for my lunch break. Usually very tasty and hits the spot. read more

Sacrilegious to say it - but it's better than Five Guys in every way. The burgers are better, they have shakes (how does Five Guys not have shakes?) the fries are crispy and not limp, and the service is fast and right to your table. Great burgers, been there 3-4 times now and always found it clean and friendly. read more

Second time I tried Smashburger and I am a fan. First time was at lunch and it was crowded. Second time was at 2 pm just after lunch and no wait. No wait to order and almost no wait for my burger and fries that was delivered right after filling my soda. I had the large spicy jalapeno Baja burger. The jalapenos make it spicy. Good burger. A larger burger over flowing the bun. Thin (smashed) but it was still cooked medium on the inside which was nice. The surprise was the fries. The Rosemary fries (thin fries) were excellent and some of the best fries I have had in a while. read more

This place is nice for a quick burger, good service and fair prices, convenient location but I have to say I think it's greasier than 5 guys if that's possible. read more

Been dying for a smashburger since we moved from Colorado, where they began. My only complaint about this location is that there needs to be more seating. I love that the buns are fresh and not filled with preservatives. The burger was great - cooked perfectly and enough spice (I ordered the Baja burger - my favorite). I was very happy to see Honest Tea on tap - never have seen that anywhere before. There is a good variety of items here - more so than 5 guys, which I also like. I am really hoping they will open more stores closer to where I live. read more

Totally better than 5 guys- huge fan of the jalapeno Baja burger. LOTS of delicious fries options- LOVE the sweet potato & the kids love smash fries- They have alcohol- which is a nice treat on a Friday night burger run w/ a family- getting your weekend on while fast fooding it- easy peasy styles! :) read more

Burger was very tasty, much better burger than the completely overrated Shake Shack and obviously of much higher quality and less grease then Five Guys. Glad to see the CA special sauce on burgers is making it's way out here. I got the smash fries, which were very good, I'm a fan of the thin fries, it's nice to have something different once in a while. Over all I thought this was better than other Shake Shack and Five Guys, but Lee's Burgers in Newton and In-and-Out on the west coast still are better! read more

Yum, tastes like real beef - maybe with a hint of grass fed- when ordered plain. I had half a burger with cheese, lettuce, and tomato, then has to go back and order another burger they were so good. I'm a little tired of shake shack, though I loved that place too the first couple of times. It's on par with them I guess though the atmosphere at shake shack is slightly cooler. read more

By far the best fast food burger out there. Great bun, good meat and toppings as you expect. The rosemary fries are out of this world and the oreo shakes are very good. read more

Love this place. It's a fast food joint with a chic twist - like Rosemary flavored fries!! Good burgers, good service, awesome fries and decent prices. read more

Truffle Mushroom Swiss Burger with slivered fried onions. Got a 1/2 lb and loved every bite. Will get that again, with a fried egg this time. All three types of french fries were great - especially the smash fries and the sweet potato fries. read more

Fell in love with Smashburger on a trip to California- have waited patiently for them to come to MA and they finally did- the Natick, MA location is as good as all the others- great burgers, fries, shakes, and great employees, too- I'll be a regular- so long FiveGuys- it was fun while it lasted- read more

Smashfries are awesome! Chicken sandwich is awesome too. They are definitely a few steps ahead of 5 guys. My new go to for burgers.

Food is pretty good but milkshakes are inconsistent and diff sizes all of the time. Staff is argumentative and rude. I wouldn't return.

i love the avocado chicken better than the burgers actually. and the smash sweet potato fries are yummy.

omg this place is amazing! its a little bit expensive but its worth it! quality is amazing burgers are juicy and its just a nice place to go! read more

Loved the burger and standard fries but was not crazy about the sweet potato fries. We went on a friday night around 6 and it was crowded but the line moves fast. Looking forward to going again read more

Possible the worst hamburger to be found outside of a McD or BK. Overly salty and otherwise tasteless flat patty on a soggy roll. The veggies placed on the burger were better than anything I've seen at a fast food joint, but that's just camouflage. This place is an overpriced fast food burger joint with sad fare. Go elsewhere. read more

Really good! We sat outside on the small patio and brought our dog for the Fido Burger. Love the fried pickles!

Great food. Moody staff. Seemed aggravated the moment I walked in at 9:50 (they close at 10:00) I was alone, not in a bus with 70 passengers. Take it easy, fella. I changed to make my 'tale out' order a 'dine in' order to make my point. :) read more