I love Chipotle. The bowls are my favorite. I like the salads but that's mostly because they are just a vessel for the yummy dressing. Hubby likes the steak bowl. The location is convenient. It is near the convention center metro or china town metro. read more

Chipotle Mexican Grill - Mexican Near Me - Washington, DC, District of Columbia

Corporate should close this location down based upon the litany of negative reviews. The staff are loud, rude, and condescending. In particular, the female staffer working the sauces and the female staffer operating the register, purporting to both be "managers." That makes their illegal conduct even more egregious. They refuse to honor promotions (false advertising) and also discriminate based on their bigoted perceptions of race and religion. For such a cosmopolitan area this conduct is especially concerning. Corporate is now involved and others should reach out regarding the documented history of such experiences. I advise going to another Chipotle in Chinatown or better yet Qdoba where they don't nickel and dime on toppings-- and most of all honor their promotions without bigotry. read more

I stopped by this Chipotle on random afternoon, and I had a decent experience. Note, the doors are super heavy, so you'll have a nice little workout trying to get into the restaurant. I thought this Chipotle was comparable to the other Chipotles that I have visited in this area. It was not the best Chipotle, but it definitely was not the worst. Service and the quality of the food (relative to other Chipotle restaurants) were fine. For my meal, I went with three honey chicken tacos with a side of chips. I will say that sometimes I blame some customers about the condition of the restaurant. While dining, I noticed three people literally could not have been bother to dispose of their OWN trash. The ate their food (in a messy manner) and left all their crap. I do admit that the restaurant could have cleaned the waste faster, but the staff eventually got to cleaning up the mess. But, at the end of the day, some customers need to do better. read more

Chipotle Mexican Grill - Tacos and chips. - Mexican Near Me - Washington, DC, District of Columbia

Dirty. Surly staff. Asked twice for a single taco. She stated right at me and overlapped two shells as if it was a "long" taco - so I assumed that's how they made a single (non kids menu) taco. Nope - it rang up as a quantity of two individual tacos. So I paid $8.70 for "a taco" and then had to pay for my drink separately because she didn't hear my request to add a drink. Food tasted fine. I like chipotle but I'll never choose this location again read more

Chipotle Mexican Grill - No one ever touched this while I was here. Just blocking the aisle - Mexican Near Me - Washington, DC, District of Columbia

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The food was great and the staff were great in my visit. The restaurant was clean and organized. read more

I love Chipotle. It's fast, you choose your ingredients and it's delicious. They have a good variety to choose from, but it's not overwhelming. Their restaurants are generally clean, it's an efficient operation and the ingredients are good quality and fresh. read more

Worst Chipotle I have been to. 2 people in the store but took 10 minutes for them (6+ workers) to finish ringing me up. Very rude staff with small portions and refused to give full portions. Rice was not fresh as well. read more

There's this one lady here who's very passionate about her job, she creates the most delicious bowls, making sure we get enough of everything! We only go back to this location cause of her! It's a pretty clean location with most things available read more

The food & service was not good. Ordered bowls online order and they gave us TWO bowls with BOTH wrong orders.... Labels are correct but the food in the bowl is completely different. Chipotle is definitely going down hill, don't remember the last time a visit went smoothly. read more

The female cashier told me I couldn't directly fill up my water bottle at the machine because it "spreads germs", they then insist I use a free water cup to fill my water bottle. Keep in mind my water bottle has a removable lid, so there would be little to no difference if I used the water cup instead of my water bottle. So ignored her command after I found it tedious to fill up the water bottle with a cup. Decent food, condescending attitudes. read more

the store opens at 10:45 but they didn't open until 10:55. while I understand people can be late, the manager was very dismissive and laughing at the customers waiting outside the door. the manager needs to be fired or demoted. she's not professional and always treats people terrible. I'm surprised this location is even still in business read more

This is by far the worst customer service I've seen anywhere. It's so bad I felt I was on a reality show. Employees talking to each other loudly, about how much they hate the job. Never mind you're waiting there trying to order food, you have to wait until they're done talking/yelling. Definitely do not recommend. read more

This is the worst chipotle location I have ever been to. The employees are rude and do not care about what the customer wants whatsoever. I really believe this location should be closed or at the very least they should hire a new manager. The employees close the store HOURS before the actual closing time. They are constantly and I mean CONSTANTLY, running out of the most basic ingredients. I truly believe it's just laziness. Please do us all a favor and close this location. I live in the neighborhood so my bad experiences are not just a one a time occurrence- it's more of a 10+ awful occurrences. I could go on. read more

Worst Chipotle we've ever been in (twice)! So totally my fault for trying them again, but everything else in the area was closed. First time, we were all shocked at how INCREDIBLY rude the employees were. Couldn't be bothered to listen to what we actually wanted with an annoyed look on their face. Food was fine, the place was filthy. Second time around, there were different employees, we were starved so thought "why not?" Employees just as rude, they were out of proteins, toppings, and had no drinks as we were told "fountain machine broke" when we asked for drinks. I've never actually written a review before, but as I'm chewing on my stale chips and cold queso (no salsa that was asked for) - I just couldn't help myself. Throw the whole place away. read more

Ordered online for pick-up. Instantly greeted at walk-in. "What's your name?" Immediately handed food. Heavy bowl, must be mine. Noticed no napkins - okay by me! Opened veggie burrito bowl - FRESH!!!! Opened chip backs - CRISPY!!!!!! Proceeded to consume - YUM! This Chipotle will have me back soon. read more

Service was horrible and definitely didn't open until 25 minutes after time to open . Was messing and not clean

I remember when they used to pack Chipotle burritos so heavy that you needed three employees to help close it (and often they needed to bring in a second tortilla to do the job). Chipotle has declined so far in quality since then, and it's mostly because the locations are SO STINGY with the portions. I kid you not, the "burrito" that I paid $14 for last night was shaped more like a round ball than a cylindrical burrito. I'm pretty sure it had almost as much tortilla as filling. Absolutely pathetic. All Chipotle locations are stingy with their portions but this one in particular wins the award for stingiest. I would like to also call out the employee working on Friday, April 15, 2022 at 8 PM with a long brown beard and glasses who audibly GROANED and looked like he was going to SNAP when the customer in front of me asked for a little more corn in his burrito. I'm sorry, sir, but did you grow this corn in the ground yourself? Did you slave away under the hot sun sowing the seeds and picking the corn? No? So you're just a man working a part-time job for a billion dollar corporation earning $10 an hour? Kindly zip your lips, keep your mouth shut, and give my man his extra corn. Thank you. read more

ZERO STARS. The music was blasting and we have to wear masks as the mandate says , so I couldn't hear that well over the blasting music ... ALL of the employees were ignorant and rude . She even called me "sis" . Do not recommend . read more

I've ordered from this place a few times and I've noticed the flavoring for their location isn't as seasoned as others. This most recent time I did go in and found the floors were dirty, wet, and slippery. Unfortunately, with that health concern, paired with the food, I can't say I'll be back to this location. read more

On two separate occasions visiting this restaurant, I experienced terrible customer service from the same rep who was working here. The first experience was on a Friday evening around 8:30pm. After placing my order this rep took his time cleaning and making other orders before ringing me up, despite having 3 other coworkers there doing the same thing. As the lobby filled with more guests, he abruptly announced the lobby is closed and everyone's order has to be "to go," even though the restaurant doesn't close till 11pm. I figured, maybe he had a bad day, so I left and went over to RASA (similar concept) instead. I came back a different day thinking maybe things would be different. Unfortunately the same guy was working the evening shift again. 30 minutes before closing, he says he can't serve my to go order because they are short staffed. Mind you there were only 2 orders in front of me with plenty of food left, yet he refused to accept mine. I left upset and decided to let the store manger know about this the next morning. However, she couldn't care less and blamed his bad service on lack of staff. The problem is not the staff shortage, but rather the attitude of the staff working there. Quality employees make a big difference in business. I can't support this Chipotle due to their lack of quality customer service. Instead, I've gone next door to Rasa for meals and will keep doing so until this gets addressed. read more

I placed an order for delivery. 2 of the 3 items ordered were not delivered. I couldn't speak to a person for help because everything is automated. I ended up having to walk to the location, despite having paid a delivery and service fee. They would not give me a refund or compensation for the trouble. I was told I was being rude and I needed to go through the app. This was the worst service ever! read more

Do not order from this location1045 Fifth St NW, Washington DC. We were in from out of state, decided to order thru Grubhub, first mistake. We place a order at 10:02pm, Promised by 10:30pm, we got our food at 10:50pm, half of our food was missing, no chips/Guac, no napkins/Utensils, my Chicken Quesa only received half, no chicken all cheese, all containers crushed, we called right at 10:52pm to talk to a manager, they close at 11:00pm. Nobody picked up the phone. I sent a message to Grubhub on all of this when we got back to our town, with pictures of food and they said I was 48 hours to late, I told them we answered the survey right after we got our food, told them everything, so how is that 48 hours to late? They gave us 5.00 back on delivery. So they knew about this problem within a hour of getting our food. I also asked for a refund of 63.05 which they keep saying to late. Both Grubhub & Chipotle very poor customer services and poor businesses. So I was sent a message to get ahold of Chipotle to talk about these problems and had to talk to a bot named pepper, which I got disconnected twice from, I asked for a phone number to call for a human person, mistake. This is me email address if someone would like to take care of this problem and get me my money back. meier59sm@gmail.com. thank you read more

Let me order The pastore sandwich was delicious Yeeessss must try this amazing sandwich again read more

What's the point of being open until 11 daily if you're out of everything at 10? Multiple times I've heard the excuses. "We are out of sour cream and rice." I refuse to believe a chipotle is out of sour cream and rice everyday. The employees are just lazy liars in a rush to get out. Just close at 10. read more

Wouldn't be writing a review if this wasn't the best chip I've ever been to. They always give you so much in the bowl and it's always on point. Great service! read more

Food was good, staff friendly & wait time was low.

Always out of ingredients, rude employees and the place is filthy. The soda machine is never working. Should be reported to the health department. read more

dont know whats going on with this location but its always a issues with this location either its temporary closed for no reason or the management and staff has attitude problems or being rude to customers about to report them again with corporate hopefully they will shut this location down or hire better staff read more

The worst location I've ever been to with Chipotle, horrible service with rude employees. They didn't have white rice, pinto beans, queso, guacamole, and pico with over 30 minutes left in the night. That's almost half of the choices that were not made available with a decent amount of time left in the night. Also, half of the workers were standing around or on their phones with an "i don't want to work" attitude. This sad excuse of a chipotle location should not be in business, it lives up to the 2 star reviews made by the other reviewers. Fire your employees, manager who hired them, and revamp your store. Until then... NO PERSON SHOULD GIVE THIS PLACE BUSINESS!!! read more

This Chipotle is the best chipotle I have tasted in a while, Guac was perfect taste and cold, vinegarette was on point, perfect middle. They are taking measures to combat covid so you must have a mask but it's really great and I used to work at Chipotle. read more

Chipotle Mexican Grill - Food Demolished, but my Bowl was really neat. - Mexican Near Me - Washington, DC, District of Columbia

The sour cream was warm, runny, and sour. It had gone bad. Ruined my burrito. Not cool. Hoping I don't get sick. Keeping food at the correct temperature before serving it to customers is probably the most important thing for a restaurant to do right. You failed. read more

Bad Chipotle location. Ingredients were not fresh, service was slow, guac was dark/looked like it had been sitting all day. We place two app orders for the same time, one was ready when we arrived, the other took 10+ minutes? There are so many other Chipotle's near us, we won't return to this one. read more

Got a completely different order feel bad for the other guy cause he got extra everything in this bowl meanwhile my bowl was damn near empty ...lol #Nevercominghereagain read more

The first guy taking care of orders at the counter was rude, thankfully the girl next to him was nicer. We went Monday evening, so whoever was on duty that night needs to be trained for better customer service. The place wasn't clean either. The salad greens were wet and left a pool in my bowl. Other than that, the food wasn't bad. The nice worker gave us lots of cheese. read more

The most UNPLEASANT experience I've ever had at a chipotle. I came in 45 minutes before closing and was immediately shouted at by an employee and told that what was out was all they had left - they didn't have any rice, steak, lettuce, beans, etc. The to-go ordering bar was fully stocked with everything but they refused to use any of that stuff or allow me to place a to go order, saying that they weren't taking any more online orders. Throughout the whole process I was spoken to rudely and felt like I was genuinely unwanted in the store. I will not be returning to this location. Do not go if they are closing within the hour.... or at all. read more

Compared with other locations in the DMV, this place wasn't half bad in my opinion. I came in right around lunchtime and there was only a small line of people who were waiting to place their order. They had their system in sync today, and I saw at least four employees preparing orders from behind the counter. I was able to place my order in a matter of two minutes. I went for what I usually do, which is the steak bowl. The employee asked all of the right questions about the ingredients that I wanted to include with the bowl. I always get brown rice, shredded cheese, tomatoes, sour cream, and a little bit of lettuce in that exact order. I did need to request the second worker to please spread out the cheese, as this time and several times in the past they simply plop all of the ingredients directly in the middle. The steak scoop was plentiful as we're every thing else that they added. I found a seat at the community dining table, and commenced to eating without issue. The steak bowl is very delicious, and everything was good here! read more

Chipotle Mexican Grill - Mexican Near Me - Washington, DC, District of Columbia

this location closes at 11:00 pm but they where out of half of the ingredients by 9:30. making a lot of hungry volleyball girls angry. And the food they did have left was not very good. read more

Neck tattoos are my favorite on my Chipotle servers. Been here two times. Overly salty chips, basic ingredients often out, slow and incompetent service, and unsanitary overall. Fire the staff and start afresh. Saw trash bags piled up in plain sight of passersby at night. So lazy they can't even take out the trash. It stays inside. Avoid. read more

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The food at the location is fine; it's your basic Chipotle. But, the customer service here is poor. The managers here need to get their staff back in customer service school--perhaps take a few lessons from Chic Filet-a. I've witnessed line staff get major attitude when they misheard or somehow miscommunicated with a customer over what to put on top of their food and start arguing with them in font of everyone (raised CPI eta) instead of just re-making the food. Forget about ordering on the app--that has no benefit; it's faster to just do an in-store order. And if you order in advance online, be prepared for the staff to ignore you while you stand there attempting to get their attention because your order isn't on the grab and go shelf. Just generally unfriendly children with major attitudes working here. I try to avoid this store unless I'm desperate for food. read more

I don't feel particularly compelled to review chains, but I walked by this Chipotle today, on Easter Sunday, and I saw that they had tragically misspelled a sign informing customers of their unscheduled shut-down for the day. If there's one thing that kills my chubby it's when people don't know basic grammar. Please see uploaded picture in reference to deadly sin. I'm allergic to avocado so imagine my orgasmic hysteria when I found out that others LESS fortunate than myself actually have to pay for avocado if they want it at Chipotle. It's Mexican food; shouldn't it be free? Also--the service at this particular branch is terrible. It epitomizes bad service in DC: entitled wankers with neck tattoos who make you feel like you're inconveniencing them by suggesting they do their jobs. How about you put a fire under it, chief? That way, I can go back to my couch and enjoy my burrito bowl with a side of hate. Mmmmmkay? Thanks. read more