I love Smith's Bakery & their sweets but their customer service is beyond horrible. It's been getting worse over the years... very disappointed. We called to place an order for champagne cupcakes and were told they had some and we could place the order over phone since we live out of town. We then called back to place the order and got a very rude person over the phone and were told it's first come first serve. We asked to speak to a manager & then were told that they have NO champagne cupcakes. The manager was the rudest of them all and it's disappointing as this has been a family spot for desserts for over 40+ years. These ladies at this location need to learn how to speak to individuals, very disgusting personalities. read more

I never do Yelp reviews, I have only done it for great experiences, but I had one of worst customer experiences today 12/8 at 1:35 ish a rude Caucasian woman in her late 30's helped me I simply asked what platters were available and she answered in very hostile matter I felt uncomfortable but proceeded to ask about pricing she looked irritated and just said everything's different what do you want ! not even really answering my questions. I was super confused so i just got the pink / chocolate thumbprints she brought the wrong ones and when I said those aren't the ones I wanted she rudely yelled you really want me to dump the bag and start over ! I hadn't even asked for that but I simply said it's fine I'll just keep what's in the bag after she proceeded to be very rude and said are you almost done and I said I still wanted a few more she said well you can't mix I said I can't just get random cookies ? At this point it seemed like she was just saying things to be rude not sure.. she would get frustrated when I would say it's actually this cookie because she kept getting wrong ones. At the end she over charged me she told me the dozen was 4.95 and cookies were 1.95 the total was 20 $ I only got 4 cookies but at that point I really just wanted to leave because it was so uncomfortable I didn't even want to argue with that rude woman . Do not go to this location stick to white lane read more

I always come here too late. When I get here, it's usually early or late afternoon. By that time, the pickings are slim. Still, with all their yummy choices, I will find something to satisfy my sweet tooth. From the outside, the building appears very big. When you enter the shop, though, it is pretty small. I'm guessing that most of the building is used for baking all the wonderful goodies that can be found at their various locations throughout Bakersfield. I have not found anything that has tasted bad. My absolute favorite item that Smiths Bakeries makes is their Champagne cake. If they sell them by the slice, then I have not seen it yet. The only time that I've ever tried the cake are at parties. Other favorites of mine are their cheese danish and the apple spice donut which is sold seasonally. read more

This place was less distinguished than I was led to believe. I thought it would be this huge bakery with a large selection of baked goods. I ended up looking at slats of donuts and some other random cookies ... not really many pastry items or buns or even croissants. I was a bit disappointed, they had some loaves of bread but nothing wheat either. The dinner rolls looked a bit hard. I want to give this place credit as they had delicious cakes but as a bakery, I was definitely disappointed. If you order cakes from here, you need to order seven days in advance but they have some fantastic decorators and they do cakes very well. I only wish that they had red velvet or something. Darn. read more

Best cookies in the world. Yes, I'm going that far. Smiley faces, Alliogs, pink pigs, scary clown heads, and thumbprints galore. This Christmas they even had caramel covered apple cookies-delicious!! I know there's a devoted fellowship to their pink champagne cake. It's not my thing, but I still buy them because its a crowd pleaser. Their pastries are tasty too. But go early...like 530 am early to get your pick. They run out of the good stuff pretty early. Or you could just call ahead and place an order. My one complaint: the darn tape they use! Do you know how frustrating it is when you're maneuvering traffic downtown and trying to open a box with their super glue-like tape? So, if you're an addict like me, get a bag. read more

Nothing compares to Smith's. All other bakeries pale in comparison. Their ingredients are the best.

You haven't lived until you've had a smiley face or thumbprint cookie from Smith's. Their pink champagne cake is hands down the best in Bakersfield. It's tradition to buy my mother their pink champagne cake for her birthday. If you're ever in town, make sure to get at least a dozen to go. Careful though, you might drive back for more. ;) read more

See all

The staff is grouchy every time I go in there. I bought a cake from display they refused to put any writing on it because no one was getting writing unless it was a preorder. I returned s few weeks later to get donuts for work every donut I asked for the lady would say she didn't know what that was or say that's not what they are callled. Then went to the back to get some and I could hear her complaining about me wanting glazed donuts with chocolate glazed on top.. because she kept wanting to give me chocolate cake donut with chocolate on top. read more

Their smiley face sun cookies are some of my favorite memories of going to school in Bakersfield. Had to stop by after driving back and forth every time I go home to Bakersfield - they're $1.49 each. They're not as I remember (probably since I'm not super addicted to sweets as I was when I was little, but delicious nonetheless. Will always be a guilty pleasure! :) read more

Smith's Bakeries - Happy smiley sun sugar cookie :) - Donuts Near Me - Bakersfield, California

I seem to like reviews about old Bakersfield businesses. It's true, I am a creature of habit when it comes to quality. When I was a kid I used to collect coke bottles and turn them in at Fike's market. I would then use the money to go over to the Smiths counter and buy a Maple bar. It was a little piece of childhood heaven. In the 70s there were Smiths counters in stores all over town. The Green Frog markets, Fike's, all kinds of places that are now closed. I have to admit that I still grieve losing my neighborhood Smiths location, but thankfully I can still get my maple bars and smiley face cookies. They still taste the same. In fact, whenever my relatives are in town there are two demands for Bakersfield food. One is Smiths. I love the old school style of places like Smiths. No pretentiousness about gluten free, free range, low calorie, Adkins friendly or weight watchers points. If you are about that then stay home. Smiths makes no apologies. They are about sugar, fat, buttercream frosting on donuts, and champagne cake. They do donuts, cookies, cakes, and pies, and they are good at it. In fact, they have fattened up Bakersfield locals since 1947. The shops are old but clean. The quality is crazy good and if you try it, you will love it. They make thick, heavy donuts here. They don't do light and airy with drizzles. Be careful with the cookies, your kids will pester you about them forever. I even had to send some to my daughter in Washington DC. Smiths is great at baked goods. Give them a try and don't blame me when you get addicted. read more

See all

This summer, Bakersfield took me by surprise... Old school donuts!! YAY!!! It was a perfect afternoon, a day at the park with Smith's bear claw, sugar cookie and the best fig pastry... See you soon read more

Smith's Bakeries - Sweet Cravings - Donuts Near Me - Bakersfield, California

Talk about sweet tooth this is definitely the place for cookies,cupcakes, donuts, cakes etc... I placed my order on Friday February 22 around 10am wasn't to busy about 3 people ahead of me, kind of confused on where the line started or who was next but not a big deal. The cake I ordered my son was strawberry with buttercream icing, bread was delicious but I felt like the buttercream icing was to sweet I know next time to order regular icing on any cakes I would order in the future read more

See all

If you are native to Bakersfield or just stopping to visit friends/family you must stop at what is known to be the best place in town to get some delicious cookies! They are definitely known for their Smiley face cookies! They are buttery sweet and have the right amount of frosting. Plus they are happy to see you! Smith also offer seasonal design and special event cookies. They are just as good as their Smiley face cookies. They also have what I call the best Champagne cake! So fluffy, yummy, and it looks all pretty in pink with white chocolate shaves. Just writing about it makes me want to order one! Oh, and you can order cakes 24 hours before an event. read more

See all

Thank you Smith's and my family for providing me with my prediabetes and high quality doughnuts/pastries. hehe... But for real this place is awesome! you can tell they use real butter too! Smith's will highly satisfy you sweet tooth! doughnuts, cookies, pink champagne cake are out of this world! They have an array of sweets as well. The freshest desserts are at union ave! though, they have multiple locations! Pre order!!! You can order by the dozen(s) Order your cakes! They also make jumbo cookies, smiley face/hearts for valentine's day. Note: they are pricey for the average person, but they will not disappoint! read more

I placed an order for one dozen cookies in which a pick-up time of 10:00AM on February 14th was requested. I arrived five minutes early to pick up my order. To my shock and dismay, there was ONE loooong line outside the door. The line had a combination of people that were there to pick up prepaid orders along with people that still needed to choose and pay for their bakery items. This situation caused an EXTREMELY poor customer service experience. I, along with others that had prepaid orders, stood in line for 40-45 minutes before even entering the door! You need to have two lines! You have two doors that customers may enter. Have the patrons with prepaid orders line up at one door and the rest of the people line up at the other door! You would still be able to maintain a limit of three customers in your business (at one time). Also, once a prepaid customer enters your business, it should not take more than a few minutes for the entire transaction to take place. Your employees need to be able to QUICKLY locate the items that are prepaid. It took your employee FAR TOO LONG to locate our order in the back area. Perhaps, our prepaid order hadn't been filled and she was in the back area boxing up our cookies. Either way...you can do better. Furthermore, the ladies behind the counter should not have to take the time to fold the boxes before taking the orders of non-prepaid customers. The boxes should be folded and ready to go before their work day begins. This small effort on your part would move things along more efficiently. What is frustrating to me is that prior to writing my review, I noticed other reviews that pointed out my same concerns about the quality of your customer service. After you read those reviews, you were presented with an opportunity for your business to listen to your customers and remedy those complaints. Yet, you chose not to do that. My hope is that you will take a second look at your customer service complaints, along with mine, and find a way to reduce the amount of time that your prepaid customers spend in line. Thank you. read more

The cookies are delicious, the service not so much. I walked in this morning to order a dozen cookies. The cashier was in the middle of a conversation. No biggie. I waited. When she was done, she walked to the back and didn't acknowledge me. Another cashier who was taking phone orders helped me. The lady returned from the back and immediately helped the person behind me of her same race. I had a pit in my stomach and like they could care less. I purchased cookies and left feeling not so great. This will be the last time I give this Smiths my business. read more

By now I've gone to 2 of Smith's Bakeries for their yummy sweets. I plan to visit all of them every time I'm in Bakersfield. Their delicious cookies and Danishes (with coffee or hot tea) are perfect for the long drive back to San Berghetto. read more

Smith's Bakeries - Donuts Near Me - Bakersfield, California

See all

Smith's Bakery's Beehive: The pecan nuts are stale and the thin pie is not impressive any longer. Because of strong stale taste of nuts, the pie tastes stale too!! Bear Claw with date filling: The filling was okay, but, again, the pie part is not my favorite. For bakery, I am going to Home Bakery on Oak or Panera where I can get fresher, more delicious bakery even though they are located farther. read more

I have lived here all my life and have gone to Smith's since I was a kid. The quality has not suffered one bit. I have really not found another Bakery that touches it in taste and quality. When I was a kid, a butterhorn, warmed in the stove with melted butter was heaven. I was in a Junior Bowling League in the 50s-60s and Westchester Bowl served these and every Saturday morning this was my treat. Every donut is excellent, with my favorite being the old fashioned (buttermilk). Of course the thumbprint cookies and frosted sugar cookies are one of my staples. The chocolate in the thumbprints is the same chocolate they use throughout and it is fabulous. The Fudge Nut Square is another favorite. The cake is moist with that famous chocolate frosting and nuts on top. Heaven. The Pink Champagne cake is another favorite. I have to hold myself back from eating half the cake! Have had numerous custom cakes for Birthdays, etc and all are consumed with delight. That sweet sweet frosting actually being a hit. I have had their breads, pies and just about everything and never been disappointed. Now I want to go and get a butterhorn and capture a memory from my youth! read more

Don't miss the beehive! It is a special pastry that my mother-in-law is in the know about not only because she grew up here in Bakersfield but also because her father used to be a Master Baker at Smith's! Can't go wrong with my favorite cake of all time the champagne...l am excited that they do them in cupcake size now too so you don't have to wait for a special occassion to have it. Everyone swears by their alligator and smiley face cookies but everything is good! read more

Smith's Bakeries - Beehive! Best breakfast ever - Donuts Near Me - Bakersfield, California

Picked up 12 smiley face cookies for my 6th grade autism class for a party we were throwing them. The cookies were delicious as usual. First time getting cookies from this location and tasted the same and cute little shop! You can't go wrong with some smiths cookies!! read more

A must if you're living in Bakersfield or even just visiting. I love their donuts and their smiley face cookies are iconic, nothing like them. You can't go wrong with anything you try. I love that this place is not a chain and is very unique. read more

I had my final physical therapy today at Glinn & Giordano and just had to say thank you to them with Smith's Happy Face Cookies! They are the best and the therapists were over joyed with the yummy surprise. read more

I've always loved Smith's bakery. They make the best champagne cakes. Very delicious, creamy and just the right amount of sweetness. I'm a customer for life. read more

Smith's Bakeries - My daughter's birthday cake I ordered from Smith's. They did a great job and it's so delicious!!! - Donuts Near Me - Bakersfield, California

Not as good as they used to be. Times change and cheaper ingredients seem to be more important than the taste. Cookies were good, but didn't leave me feeling satisfied as they once did. More like something from a department store than freshly made. Gave it another shot and ordered a birthday cake and it was about as dry as the desert. Tried to talk to the employees about it and there's some real scrooges. What happened to the good old days where people took pride in their craft. Been a real let down. I'll be going some place else next year. read more

The donuts were delicious. I got the chocolate with chocolate glaze and chocolate chip. It's was soft and moist and the outside had a slight crunch to it. It was the best chocolate donut I've ever had. I wish I lived closer to this place. I bought the smiley cookies as a gift and my friends liked them too. The staff was so friendly. They knew I wasn't a local and chit chatted with me for a few minutes. read more

Smith's Bakeries - Vintage sign - Donuts Near Me - Bakersfield, California

I like plain cake donuts no frosting. And finally tried some from smiths and they were very good. Alt better than Dunkin.

Off the hook smiles pineapples great stuff really great place drove hundreds of miles to go get one of those sweet delicious :-) faces the only break in reality that I think I may have one :-) keeps the doctor away raised in California love him damn cookies can't live without him once I come to town 25 woo there it goes read more

It was threeish in the Afternoon, and I had some time to kill. The nice girls at Dewar's had given me a list of bakeries I should visit. This one was closest, and I arrived here in a few minutes after leaving the bevy of young beauties. So, after eating at an ice cream shop, I drove to a bakery. Cuz I'm super smart that way. I entered the bakery, and the nice lady behind the counter asked me if she could help me with things. I had remembered one of the items in particular that the girls had told me, I asked them if they had a peanut butter pie. She looked at me a bit confusedly for a moment, and walked me over to the pie shelves. She explained that they had no peanut butter pies, and she wasn't aware that they made such a thing. Then she speculated that maybe some other bakery had such and item. She apologized and began telling me about the pies she did have. They did indeed look tasty. I inquired about the ones that would be okay for a few hours in a car. She was quite pie-knowledgeable and told me the ones that could keep. So, I bought a pie. Once you START with a pie, you're quite easily ready to buy less expensive things. The pie is the big ticket thing. What's another donut? So I bought a few of their square donuts. Wheat and raisin. That's healthy, right? I also went with a small pastry thingy. It was yellow. And small. And pretty. She then packed everything up into a big bag. The total was fifteen something, with the bulk of that being the dutch apple pie I bought. I did see the smiley face cookies, and they were cute. I then left the items in my car, and brought them home with me. I ate them the next day, and they were all wonderful and delicious. The donuts were great, the Pie was wonderful and the lil yellow pastry thing was also pretty great. The shop was well organized, cute, nice and clean. The lady was super helpful, super nice and sold me pastries. Remember that Adulting is a hard and difficult challenge every day. But the upside is you can buy pie whenever you want. read more

See all

Came on a Saturday morning to pick up my prepaid order and the line was extremely long. Got in line and waited FOREVER because there were only 2 workers inside helping customers. I understand with the covid there cannot be a certain amount of people inside, HOWEVER, they moved like sloths and were just chatting away with certain customers, leaving the rest of us outside in line in the cold. So disappointed. Do better. read more

Completely revising my review based on my experience today. I have been coming to this bakery for years, probably decades by now. Every time the service was okay, the wait was horrible, and the food was good. Today I went in and I was in a bad mood. I took time off work to run some errands for a birthday for someone, and had to walk out of one place since they were taking way too long, the other place didn't have my food ready, so by the time I came here I was not in the mood for a wait. Big mistake for Smith's. Sure enough, there was a wait. However, when it was my turn they gave me my cake like normal. However, they had another box for me. It was a cookie I had asked for when I ordered the cake. They couldn't find the mold for it, but they looked around and eventually found it. So they made the cookie, for free, just to make sure I was aware of it. This really impressed me. Someone remembered what I wanted, found it, then made it. Best of all I can order that cookie in the future. I walked in with a sour mood, but walked out as a happy customer. The wait will still suck, even if you order ahead of time, but service like this makes it worth it. I only wish all places had customer service like Smith's Bakery. read more

No, go somewhere newer!! Wow, i gave them a second chance and this is worth $45 for a 4inch double layer birthday cake for a REBECCA, but says Rebeea? I hate fake hype, just because they have been open for "blah" years does not mean the company deserves your money. The cake is ugly, over priced and just pathetic for a bakery of any standard. Smiths bakery's cakes are not good, they are disorganized, and handles orders without care, SMASHED FLOWERS! I don't understand why people post fake posts. Go with a new bakery, one that cares about their reputation, and has employees that care about their job. Not one that has established a name, a long time ago, and does not hold up to their name and reputation. read more

Smith's Bakeries - Donuts Near Me - Bakersfield, California

See all

Been going here since I was a small with my dad. Delicious and beautiful cakes. Yummy holiday cookies and the best smiley cookies on the west coast. read more

Been a customer of Smiths Bakery since I was a child, (66 now). It's been a few years since I purchased anything having moved out of Bakersfield. Not the same anymore. Chocolate stick has very little chocolate flavor as well as maple bar, very little maple flavor. I remember the frosting didn't just get a sugar glaze after a few hours but stayed creamy. No one there remembers Smiths Bakery making a cream cheese pound cake, the best! I guess nothing ever stays the same. They no longer stand out as the best in Bakersfield. read more

I've been eating Smith cookies my entire life. It's the best cookies I've ever had. I have a lot of fun memories eating cookies and donuts from here with my family. My wife loves their champagne cake. Needless to say we will be back. read more

I moved to town about five years ago and no one could shut up about Smiths so I went down and got one of those smiley face cookies. And you know what? MEH. It was a cookie. And not even a very good one. Since then I've had a variety of other items from there including donuts, brownies, muffins, etc - just to give it a fair shake and I have to say I'm not overly impressed. In my opinion people from Bakersfield who rave about it only rave because of A) nostalgia and B) there's NO competition. Please, for the love of god save your money and make cookies at home. They'll be better, fresher and more satisfying. read more

Pitchfork up, y'all. I'm about to deliver a so-so review of a revered Bakersfield institution. The sugar cookies are cute and whimsy - they have great smiley face and special occasion designs. Once you get past all the designs, you'll realize that half the store is the same sugar cookie batter and frosting - and it's an average tasting sugar cookie at that. I also tried the white chocolate chip cookies, which were flimsy, thin, and dry. They've started making their champagne cake in a cupcake so I finally got to try it without buying a whole cake. The cake itself was moist and fluffy and the cream filling complimented the cake perfectly. The frosting was severely lacking; I tasted more shortening than sugar. The pink shavings on top of the icing didn't do anything for the taste or presentation of the cake - it was sloppy. Overall, the champagne cupcake had a sloppy and amateurish look with a mediocre taste. To top it all off, the cupcake was priced at $3, which is way too high for what you're getting. read more

The one, the only, the original Smith's Bakery! I love their cookies and champagne cake. My favorite cookies are the ones with red frosting; it has a hint of cinnamon in it. You can also special order cookies and cakes for any occasion. FYI-- they now make cappuccino flavored thumbprints. Talk about an afternoon pick me up! The other day in there, the girl helping me let me try a sample too. How nice! read more

Smiths Bakeries is just an overpriced shell of its glory days. Growing up in this town, Smiths was famous for its quality bake goods, particularly glazed donuts. After being away for many years, I came into town to visit an old college friend. I stopped off at the Smith on Union Ave to purchase some glazed donuts. It was only 0930 in the morning on Friday and they didn't have any. If they had some, the price would be $11 for a dozen. That is considerably pricier than the $6/dozen from our Lucky's store in San Francisco. Since I was here, I wanted to order a bear claw. The clerk said there was one left and since it was a smaller one, she charged me "only" $1.19. I drove off and parked while consuming this bear claw. It was hard and seems like it had been around for several days. Also it was flat tasting and I have had better packaged bear claws from Svenhard's. I felt that they ripped me off by selling seconds as freshly made. Certainly my fond memories of Smiths has been shattered. There are plenty of bakery places in town that are much better value than Smiths. read more

Ordered a birthday cake on Tuesday for pickup on Saturday at the White Lane store. when I went to pick it up for a Sunday birthday I found out that they had given it to somebody else without verifying their name. Want to thank smiths bakery for such great service. Never again will I use them or refer them read more