I ordered food and called to cancel the order. The woman that answered was rude and unhelpful . Rather than transfer me she simply said I needed to call whomever I ordered from. I told her I ordered online via the Smith site and she refused to help me. I ordered from here in the past but am not sure I'll order again. Very rude and no help. Not a good choice for customer service read more

Gail is amazing! Even though it was busy today, all of the staff was courteous, helpful and kind. Especially our cashier, Gail. She was friendly, efficient, and helped me navigate my Smiths app to help me find coupons. She shared a way easier and faster way to scan items instead of looking them up manually! The young man who was bagging, she was such a kind mentor to him, giving him tips to succeed in the job. She seems to have everything handled, and was on top of it. Gail took a moment in her busy line to allow me to have smaller bills for my cash back (it's for my little kids). Just an amazing woman who made me and my daughter smile and feel so valued! Thank you Gail, Happy Easter :) read more

This is not your typical Smith's store! When you enter, to your right is the produce. Just past that section is the Deli featuring Boars Head deli meat & cheeses. A sushi chef is making fresh sushi and there is a salad bar as well, in the middle of the produce and deli counter. To the left of the deli counter, is the meat department. Oh yeah, have a kid? Free cones on saturday! These are the major differences between our neighborhood one (Maryland/Sahara) but I prefer the one on Rancho/Charleston (more family type customers than weirdo customers). We went here for a quick-ish trip. We needed a few things, it was on the way (after Downtown Summerlin's opening weekend festival), so we stopped in before heading home. The decor/design kind of feels a little vintagey though, almost like the older Albertson's. It could need a lift, doesn't quite match the neighborhood. The funny thing is the manager here is someone I worked with years ago, at one of the real estate offices, but when he was at our neighborhood one, he said he didn't remember me (and many realtors remember me). Anyway, I really like the Deli section, it's the best part. read more

This is one of 2 Smiths locations I regularly shop at. I give this store 5 stars for a great customer service, cleanliness, always having items in stock, great deals and how they have everything organized. Thank you cashier Michelle for going above and beyond during my last visit. You were kind, patient and very helpful. read more

Nothing too special about this grocery store--seemed well stocked, clean, and most of the staff are friendly enough except for some that work behind the deli counter. It's sad because for the most part, we found everything that we needed and prices weren't too outrageous, at least compared to Hawaii. Some things were actually cheaper than I expected them to be such as fresh produce and all the pastries. Unfortunately, our one experience at the deli counter kinda influenced our overall mood about our visit. We wanted to get some things we could eat right away but no one was at the counter at the time we got there. It was also early morning on a weekday so not many people in the store period, compared to paydays and weekends. My sister went to get someone else to ask if there was a deli worker and when he came, he seemed peeved (like maybe he was on his break). There wasn't anything directly said to us, it was just his demeanor and kinda mean look of "I don't want to be here serving you right now" that turned us off. Not something to make me rate one star or say I'll shop elsewhere. Just something that needs to be improved on that didn't have to make us feel unwelcome. read more

What's frustrating is when a manager see's that your waiting and walks by doesn't say anything yo assist then cashiers see's you and also doesn't say anything. read more

Big thank you to Sandra in the floral department! She is always super nice, courteous and helpful! She has given me great advice on how to care for plants and her floral arrangements are always gorgeous. I got this orchid early December, is mid March and it still looks beautiful. Thank you Sandra!!! read more

Smith's - Grocery Near Me - Las Vegas, Nevada

I'm a fan of Smith's food markets. Their phone app works well and there is what is called a "Free Fridays" offered in the app that you load to your savings card. This location is not that convenient and it starts in the parking lot which is typically packed. Organic food options are on the rise so I'd rather go here for my organic options as the prices are typically cheaper (than the competition). This location also has a Starbucks inside for those who care. The ambiance is very pleasant and service is also friendly. Busy, busy, busy is the best way to describe this location. In my opinion, the prices are in direct competition with Albertsons, so I find myself visiting both stores about the same. I wish both Smith's that I shop at could expand the size of their parking lots. read more

Steven in produce is the best in town. We have a giant tortoise who is super spoiled with his produce and Steven always keeps the most amazing produce in stock. Steven is willing to climb over boxes and everything to get us the goods. read more

Smith's - Steven - Grocery Near Me - Las Vegas, Nevada

Today my cousin and I came into this smiths and one of the employees decided to be a cart police . We all know there is a limit to eggs to one person . He came over and was like one egg , one egg . Yelling actually . I turned around and was like there is two of us . He said well one egg then his associate came over . Told me I had to calm down . Wtf . How about you all should be talking to people with some civility. Maybe he could have come over and said mam we only have a limit to one egg per house hold . Instead of him raising his voice across the way . Making a scene . I could have nicely explained we live separate. I would advise smiths to change their tone with customers . One day they are gonna trigger a person who just can't handle the rude , interrogative behavior displayed by your employees read more

Can you please open at 5 am again, like before Covid? 6am is too late! I need to buy groceries for work.

It's an odd thing reviewing a supermarket, but this one calls for one. I really like this Smith's occupying the corner of Hualapai and Charleston in the Summerlin environs. Smith's is not the kind of supermarket I normally like. It's not particularly chi-chi, it's not filled with unpronounceable foreign items that are sold at 100% markup, with ingredients that make you do a double take, they are so unexpected (like "llama tears" milk, or some such thing). But I have grown to really enjoy and respect this particular Smith's. It provides the best of both worlds of specialty grocer, and average Joe supermarket. It has a decent section of organic produce, for those who are sticklers for that sort of thing. There are almost always organic versions for all or some of the "dirty dozens," including tomato and cucumbers. And other exotic fruit and vegetables as well. The butcher and fish shop is strong. Usually a high quality rib-eye selection. They even boast a "Natural," grass-fed rib-eye or New York strip steak, as well. And every now and then, you catch a sale on these. Crab, fish, and shrimp on offer on the other side of the glass. Salmon, too. A fine deli section where you can get glazed Boars Head ham and pastrami, and all the cheeses, too. The bakery is nothing to write home about, but the soup station (check out the Loaded Cheese Potato) and sushi station (get a free sample) are worth stopping by. And you can always just pick up a regular packaged bread (they have the Hawaiian brand, by the way). The rest of the supermarket is quite ordinary, but there is a fairly extensive wine section, household goods and stationery section, and a drinks section with lots of types of bottled and canned drinks, including sparkling waters. Smith's has a loyalty program and card which can save you a lot of money. And the customer service has always been good in my experience. The return program is fair. The associates are fast, and there is a self check-out and express lane. And someone to bag your groceries. A Starbucks and a pharmacy are on premises, too. (For some reason, putting those together makes sense to me). Specials and florals are at the front of the store, with always, some interesting seasonal furniture and novelty items. A very well-laid out and planned store. What I particularly like about this store is that it brings together a wide swath of different sorts of people, all into a kind of broad Americana. You will likely see some Boy Scouts or Girl Scouts selling cookies, or sports teams and cheerleaders selling popcorn or chocolates out front for fundraisers. Christmas will bring the Salvation Army Santa with the bell. It's a good vibe. read more

I ordered a cake online. The cake was ready on time and is absolutely perfect! It's exactly what I ordered, and my party is complete! read more

Smith's - custom order cake - Grocery Near Me - Las Vegas, Nevada

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Recently I've started dropping by Smith's to pick up a small amount of groceries. This is not my usual grocery spot as Trader Joe's lures me in for their 'just right' portions; and 99 cents only store for produce. But I have to point out how clean, orderly, massive, and well stocked the Smith's stores are here in Summerlin. This location particularly made me a happy camper the day I went hunting for soft foods due to my dental appointment; when they numbed my mouth. I was able to find a couple mini tubs of great tasting soups like chowder and lobster bisque. And I went with their powder form mashed potatoes. Who knew it would take a minute to decide which powdered potatoes to choose :P Don't they all come from Idaho??? Returning to the topic of massive... Literally you could do laps around the inside of the store. Fitbit conformers, you can get your steps and miles up in this place. I wanna mention, I didn't have a store discount card until they gave me one at the self checkout, AFTER I checked out. Guess what the lady attendant did? She reimbursed me the discount total that I would've saved as if I had my store discount card already. I saved over $5. That is a highlight for customer service at this location. I didn't catch her name, but I know because of her, I'll be dropping by Smith's again to take up some discounts with my new shopper card/keychain tag. Thaaaaaaanks a gazillion! read more

Good customer service but SLOW so don't order if you're in a rush. I got a grilled cheese of sorts and it was big enough to share! Thick bread and an array of cheeses - not really my likeness to be honest. I don't like all those different types of cheeses melted together. It was kind of bland for so many. But they have the natural ginger ale with the actual ginger inside that I love and am hooked on plus loads of kombucha flavors. This is one place you can get fresh produce and manage to eat healthy in an airport if that's what you're looking for. read more

I've been going to this Smith's location for over 6+ years now. The employees are always friendly & helpful. It's nice that their faces have become familiar over the years and it's not just a revolving door of new employees like other businesses tend to have. The aisles are stocked, clean, and clear. I love the bakery section and produce is fresh. I appreciate all the hard work and care from each and every employee. Keep up the great customer service! Thanks! read more

This is where I have been going to buy my meats. It's not the cheapest place, but they have a nice selection and I like the area where they'll cut steaks for you. read more

Smith's - Grocery Near Me - Las Vegas, Nevada

Not the closest market to our house - but one we will drive extra miles to get to. Why? The store is clean and the staff friendly. The produce always seems of better quality and fresher than what we were getting at the markets near our place. Maybe they have to step it up a bit in Summerlin - I don't know. The cheese lady and I have an on-going relationship - I affectionately call her my cheese pusher. She always spots me while my husband is picking up donuts from the bakery close by and offers me a sample of whatever they're cutting next (the first taste is always free innit?). Always take a look through the sample basket - I've been introduced to some killer cheeses just by picking up some small, inexpensive samples on a whim. Checking out is usually pretty quick - they take their customer service pretty seriously and open up lanes if they get backed up. Everyone seems to be on top of it and friendly - saying Hi as you walk by, etc. All in all - a really pleasant shopping experience above and beyond what one usually gets a national supermarket chain. The only reason they're getting 4 stars instead of 5 is their ethnic food selection - which is scant at best. read more

The floral department is absolutely amazing- flowers are fresh and last and they have a great variety. Sandra the manager always goes above and beyond to help and to make sure I'm satisfied with my purchase. She's so professional and easy to work with. Highly recommend the floral dept read more

Super nice service, great selection, and wonderful butcher! 10 great things about this store: 1) Very clean and well kept 2) Beautiful produce 3) Self-serve olive/salad bar 4) Great sandwich counter / deli meats (Boars Head!) 5) Freshly baked breads, cakes, and cookies (nice Pastry chefs / bakers) 6) Great wine selection 7) Amazing butcher / meat selection (daily specials for your grillin' needs) 8) A Pharmacy 9) A nice size Starbucks, with ample seating 10) A bank (which, not mine...so I don't recall!) There were also several times that they special ordered things I couldn't find normally - very helpful, nice, and accomodating! read more

I almost never have trouble finding what I want but if I do, Smith's employees are helpful and courteous. Be sure to check out the clearance sections for a good way to save a few bucks on weird products that don't sell. The produce has a good selection and it is usually fresh. They also carry a fairly large selection of natural products. Oh and they make some KILLER sushi for AMAZING prices! read more

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Pet Peeve - I wish a chain would just call all their stores the same name. I mean the coupons are the same, the store brand is the same, the rewards card is the same but they can't call a Ralphs a Smiths or a Smiths a Kroger... Ok. 1 rant down, tune in farther down for a mini rant. The good news is the quality I like about Ralphs is present at Smiths. They have the best baked good section of any chain supermarket in the area. Their meat section is fresh, decent cuts, and the butchers are helpful if not the most knowledgeable. I must say that I have never had bad meat from Smiths and I heard on the news that out of all the supermarkets, they are the ones who do not use fillers in their ground beef although that may be over zealous reporting. The store is usually clean and the staff very friendly. They have the self checkout now and perks like a bread cutter in the bakery section. My only complaint is that the prices seem higher than some of the other stores although if you shop by circular and coupons, you can get some really good deals here too. And you get money off of gas if you can find a shell that honors the deal. (the one at this Smiths does not). Now for mini rant. Has anyone seen wine guy? I am sure he is a very nice man but everytime I see him he looks like a flamboyant town drunk. Even his photo looks like he has been sipping the wine he is promoting. He also has been pretty rude to me and several others who ask questions. And yet I see him shmoozing with some customers like they are his best friend. Anyway, minirant over, now show me where to find muscat!!!!! read more

I know it's weird to review a grocery store, but after looking at Albertson's prices, it's really hard to not tell someone to shop somewhere else. Smith's apparently is that "somewhere else". And no one bothered to tell me, but apparently everyone knew this secret too. Because this place is probably one of the most crowded grocery stores I've ever been to in a long time. It's almost Walmart crowded if you can believe it. The produce is very fresh, and the meats and seafood seem the same too. I call into question the store layout a little bit, but only because I've never been to a place that places McCormick spices away from the actual "spices". Totally wacky if you ask me. Funny part here is that I would almost expect Summerlin prices to be a bit more, but overall the prices were comparable or cheaper than Lowe's Foods in North Carolina. And that's actually fairly impressive. Outside of the crowds, there's nothing that really beats out this store except the occasional goods that you can get cheaper at Walmart if you want to drive a little bit further. Hey.... I just moved here, okay?!?! I'm excited to find a place that doesn't rip me off when I want some cow meat! read more

What a find! I always liked Smith's but the one closest to me is a little smaller than this one. 100% worth the extra 5 minute drive! After discovering their extensive selection the first time I had to return and I'm glad that I did! Customer service is above and beyond! Sheldon in the produce department let me know about the free fruit available for children to them to enjoy while you shop! What an an amazing offering and thank you Sheldon for informing me! Chris in the deli was super helpful and patient answering all my questions! And Karen at checkout was just absolutely amazing! So kind and wonderful! She even took the banana peel I left in the cart while loading my bagged groceries and thew it in the garbage. (I had planned to throw it out on my way to the car, but what step above and beyond!) Thank you everyone and thank you Smith's! I hope you recognized and reward your amazing team! read more

Staff is helpful and friendly. Clean. Its pretty much a Kroger but with a Starbucks which is a nice touch. Location is good because it is right next to a gas station, Home Depot, Pets mart, UPS store, Super Cuts and Phillips dry cleaning. It gets a 4 because a 5 belongs to Publix and HEB. read more

This was a decent location. It was clean and nice store. They sold beer and wine and not hard alcohol so I thought that was kind of weird. This particular store reminded me of stater brothers the way the aisles are organized is very simialr. read more

I like shopping at smith's I know where everything is and all the employees are helpful and friendly keep up the good job

While I was pleased with this location and it's ability to complete my online order pickup, I was not pleased with how the employee had to deal with completing this process for me. It's currently 107° outside while these employees have no shade or water to have outside with them while they load bags and bags of groceries into coming and going vehicles. On top of that, when you order through the app, it doesn't say what's in stock or not so the employees then have to deal with this when we arrive for our order pickup, forcing them to be outside in the sunny heat even longer. While I was totally fine with all my alternative groceries because of other things being out of stock, I know there will probably be other customers who do not respond as kindly as I did. Hope this gets looked at and helps them out a little. read more

This Smith's location is close to my job, so I usually pop in for small things like beverages and the occasional (well, more than occasional) pastry. However, this week, I discovered their hot, prepared food counter. What a find!! Located right next to the deli, they have a great selection of entrees and side dishes for purchase. I spoke at length with the chef, Andrew, who was an absolute delight. The food is hot, fresh, well prepared, and tasty! You can get a full meal with an entree and two side dishes for $7.59 (includes tax). I always have enough left over for dinner, too. I'd been searching for a healthier lunch choice other than subs and sandwiches, and I found it! A hot, tasty lunch for under $10?! I will be a regular customer for sure. The store itself is clean and pretty well organized, although the self-checkout doesn't seem as up to date as other Smith's locations. A small price to pay, though. Great job, Smith's!! read more

What you call "vons" in Vegas. This is a grocery store, huge by the way that resembles what Californians know as Vons. Lots of fresh produce and kinda pricey, with a huge floral department. Doppelgänger? Yes. read more

Today at 11:16 am i came in to do a transactions at Money Services Department with Teller Melissa and she was so patient and Pleasant thank you for such great customer service. Your the perfect example of phenomenal Customer Service. read more

I pre-ordered Thanksgiving dinner 3 weeks ahead called and confirmed last week go to pick at my scheduled time today and they saiid oh we are sold out. We didn't call people sorry. They ruined my Thanksgiving. This is the first Thanksgiving with my dad and now it even more ruined. How terrible they couldn't call me and tell me. read more

We are a regular at this store, and always have a good experience every time we shop! Great store esp the pharmacy with friendly & knowledgeable staff!! read more

We have been here several times before but haven't had a chance to write a review... I really like this store it is convenient for me plus there was ample parking lot... the store itself has a lot of variety and good selection for all your grocery needs... And they have very competitive sale prices... all the floor people and cashiers I've encountered were all so nice and very friendly with excellent customer service... Today at the pharmacy the counter girl Brittni was very rude and sassy... when i got to the counter no one was there waited for a little while then the pharmacist said that someone will be right with you... i told her thank you not to long after a young girl comes from the back and no smile and looked like she couldn't be bothered with... no hi no thank you for waiting just a what do you need... I told her if i could get the OTC loradadine 10 count extend tabs... she pointed and said everything is out there on the shelf... i told her that i need the one with the pseudoephedrine but nefpre i could finish she interrupted me and said is the one with pseudoephedrine she said it twice like i couldn't hear... i told her yes please then she rolled her eyes made a huff went to grab the box she showed me the box and said this one... i answered yes please then she throws and slammed the box on the counter and rings me up tells me my total... i paid i told her thank you but she didn't respond... this girl was the most rude and unwelcoming counter girl ever... i don't think that thus is what Smith's is all about... 5 stars for the store and workers out there but 0 for pharmacy... read more

I have been going to this Smiths for many years. I usually don't have any issues, but today I had a bad experience checking out. The cashier just rang up my groceries and did not even attempt to help bag anything. I don't mind helping, but don't feel it's my job to be completely responsible. The other cashiers next to me were all helping their customers. I could not watch anything get rung up and of course was charged more for my fruits by putting in wrong codes. Please Smiths, do something to make the customer experience better or you will lose this one. read more

So, it's Wednesday night at 6:00pm and normally I go to Albertsons but this was convenient. I'm in line with a huge cart of stuff and the gal in front of me has an even huger (I know that's not a word, but you get it) of stuff, the store is busy with after-work shoppers and they only have ONE other line open--but every single self-checkout line is lit up like a Christmas tree!! You'd think with the outrageous prices of their produce they could afford more checkers!! Dear management--I don't work here and I don't want to--hire more checkers! read more

I live very close to both Smith's and Albertson's and frequent both depending on the sales. The difference to me is the customer service though. Smith's management staff is great, their employees however are not. The bakery seems cold and rude and their baggers are ridiculous to the point that they make you feel like a thief if you say you will put something back on your way out the door. This has happened on several occasions, so I now tend to stay away unless the sale is just that good. read more

Most likely writing this in futility but this is a copy and paste from what I just wrote their corporate office. Highly doubt anyone reads this. Especially because the closing time on their yelp page is not what employee is telling the guests. If you guys don't care about service anymore just direct folks down the street to Albertsons To whom it may concern, this is in regards to the service late night at your location at 9851 W Charleston, Las Vegas NV 89117. There is one specific employee (elderly woman, glasses, white hair) who stands in front of the door 20 minutes prior to closing, very rudely telling guests they "need to be out of the store by 5 minutes til 1am". It clearly states on your yelp page, and on the door "open until 1am". It's one thing to make guests feel unwelcome. But it another thing to say misinformation that is clearly refuted on the store door. Please correct this or just be honest and tell me to shop elsewhere. I'd appreciate either greatly. read more

Walked in needed some balloons for birthday and anniversary employees just standing there he told me nobody can help me cause the person who works floral isn't here so can one can help me how hard is it to put helium in a ballon I live less then a mile from this Smith's won't be shopping here anytime soon read more

Please tell your employees not to use the cell phone on The floor. Very unprofessional. Thanks. read more