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    Smitten Ice Cream

    3.8 (748 reviews)
    Closed 12:00 pm - 10:00 PM
    Updated 2 weeks ago

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    Vanilla black sesame
    Sho R.

    This is kind of an ice cream stand. No inside seat or restrooms. But there are enough outdoor seats. They will not give 2 or 3 scoops of different flavors in a cup. We have to buy each scoop as a single scoop ice cream. Vanilla black sesame was my favorite flavor here. Brookes n cream was really good as well. I wish I was able to try more flavors.

    Ice cream with a waffle bowl
    Uni C.

    Fresh ice cream and crispy waffle bowl combo Had ice cream with a waffle bowl and it was such a satisfying treat. The ice cream tasted super fresh and creamy with a really smooth texture. You can tell they put a lot of care into the quality and preparation. The waffle bowl made it even better! crispy, and slightly buttery, which paired perfectly with the ice cream. Service was friendly and patient while ordering, and the staff kept things moving efficiently even with a line. The vibe is modern, clean, and fun, especially watching the ice cream being made fresh in front of you. It feels like a nice mix of dessert spot and experience, making it great for both casual hangouts and sweet cravings. Would definitely come back to try more seasonal flavors.

    Brookies 'N Cream. Didn't see or taste any cookie dough
    Tia V.

    Knock a star because they only allow one flavor even if you get two scoops. That's crappy. The ice cream had a nice consistency but the chocolate ganache tasted like basic chocolate and the brookies and cream was supposed to have brownie and cookie dough, but I didn't see or taste any cookie dough. The tiny pieces of "brownie" were not very flavorful. It was overpriced for the small scoops and I've had much better ice cream from the supermarket. I'd take a scoop of Tillamook ice cream any day!

    Strawberry Cream tasted salty
    Diane W.

    After having lunch we stopped by smitten ice cream for a sweet treat. It was really nice and sunny out. A perfect day for an ice cream. They are located out front in a stand alone building in front of Urban Plates and the veggie grill at Santana Row. They only having outdoor seating. You walk up to the window and place your order and pick it up from another window when it is ready. We went up to the front order window to place our order. The young lady helping us was so nice. My husband ordered the cozy chai, in a cup. I ordered the strawberry cream, in a cup. They call your name out when your order is ready. You can also watch them make your ice cream. Each order is made to order. I'd say it took about 5 minutes for our order. We found a place to sit outside next to the ice scream stand. My husband really likes his cozy chai. My strawberry cream, oddly, tasted salty. I had my husband try it, and he agreed. So I went back to the order window to let the employee know something was wrong with my ice cream. She apologized and let me order something else. I decided on the chocolate ganache. She made it fast, for me. I tried it and it was delicious. Not sure what happened to the strawberry but I do appreciate them letting me try something else.

    Churro waffle

    Waited at the counter to place my order, but no one was at the register even though there were three employees on the other side. When I asked about a menu item, the employee seemed annoyed to answer and eager to get back to talking with his coworkers. To make matters worse, the churro waffle was the worst I've ever had. It was stale and not sweet at all. Overall, the customer service and food quality were both disappointing. I won't be returning.

    Thai Tea Single Scoop ($6.75)
    Rachel L.

    Kind of underwhelming thai tea ice cream with barely any thai tea flavor. I could also taste the sugar chunks in some bites. Texture of the ice cream is like any other ice cream spot so it definitely did not stand out. Also, the double and triple scoop options here only allow one flavor, which I think is weird and unnecessary. Seems like they are just trying to profit more by making you pay for two single scoops if you want two flavors for $6.75 each, rather than get a double with two flavors for $8.50. This is a tiny ice cream shop at the lawn in santana row. Great spot to grab an ice cream and sit down and chat. Service was fast and efficient even though there was quite a long line near closing.

    Cookie Dough with Pretzels & Chocolate Chips
    Yuki K.

    The made-to-order ice cream came out after only about 3 minutes (even with two people in front of me). The cookie dough with pretzels and chocolate chips is amazing! The base is a malted brown sugar ice cream so some nice depth of flavor. The pieces aren't huge so the ice cream looks smooth at first glance but it's packed with stuff in every bite. I sat in the shade but it was 83 F out and even after 10 minutes it only melted a little, not like total soup. Would definitely return to try the other flavors!

    Scot M.

    While visiting Santana Row, we came across this ice cream spot that was very popular. It was a side road that was behind the main road in between the parking garages. I'm always down to try a new ice cream places, and this place did not disappoint. We just went with a couple of cups of ice cream and they were very delicious.

    Brookies 'N Cream
    Vi H.

    Really cute little ice cream shop! Neat location right on the lawn where they sometimes have live music so that's awesome! I got the brookies n cream flavor and it was great! I love all the chunks and texture in it and the base itself was very creamy. Give this place a try!

    Jessica F.

    I forgot to take a picture of my hot cocoa and ice cream but I will say there was a group of guys who asked if they could try the ice cream and the cashier gave them ice cream but when I asked if I could try one flavor he said that wasn't possible since the ice cream gets made when you order... I was pretty confused since I saw him give some to the group of guys who did not order anything in the end. I'm not sure if they were his friend but I just find it rude to not allow people to try something when you do it in front of others. The hot chocolate is also too strong I did not enjoy it but if you're a fan of dark chocolate it may be to your liking! The peppermint chip ice cream was pretty delicious and thick.

    Young Y.

    Ice cream came out quick in the evening after ordering. Honestly, I wasn't the biggest fan of the banana ice cream flavor for the bad bunny sunday and just wanted to try it, but usually when I come here and get more standard flavors its great.

    Michael G.

    Hey there! We had an amazing day exploring the Santa Row in Silicon Valley and ending June 2025 with a bang. Personally, I've passed by this place a few times before, but I never had the chance to try it until today. Let me tell you, this place is an ice cream lover's paradise!only 5 selections You absolutely must check it out!

    Cookie Dough with Pretzels & Chocolate sauce
    Jessi B.

    Came on a Saturday it was super busy. I ordered the cookie dough and pretzel ice cream with chocolate drizzle. Probably the creamy ice ice cream. I've had it. It's a good balance of sweet and salty. It was a great way to end the day. Great outdoor seating and lots of grass areas for kids to play. Very kid friendly. Overall, the vibe was very nice .

    Two scoops of Salted Caramel in a waffle bowl

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    9 months ago

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    3 months ago

    Ok. Nothing special about the place. Standard flavors. Felt more like store bought ice cream.

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    Ask the Community - Smitten Ice Cream

    Gluten free frozen yogurt?

    We serve ice cream, not frozen yogurt. We absolutely have gluten-free flavors.

    Can you get a double scoop with 2 different flavors?

    Hi C.K! One thing that’s unique about us, is how and when we make our ice cream. Unlike other shops that make their ice cream days or weeks in advance, our ice cream is made fresh for you each and every time. Because we are obsessed with making… 

    When are each of the seasonal flavors approximately available? Examples...…

    Hi Caitlin, This month, we'll be serving up scoops of Sweet Corn with Berries.… 

    What are the flavors currently?

    Hi Diane, Our mainstays are:… 

    View All 5 Questions

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    Story’s Organic Milk Bar

    4.4(77 reviews)
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    I had the durian soft serve and trust me when I say the durian was for sure hittin' and firing on…read moreall cylinders in terms of aroma and flavors. It was definitely noticeable in the soft serve and made everyone else around us notice it too. The soft serve was smooth and creamy, not icy like cafeteria quality soft serve. The durian flavor was custardy as if it was still in fruit form. It didn't taste like there was only durian essence mixed in, it tasted like there was actually durian blended into a smooth cream that is then frozen and swirled into this nice frozen delight. The ambiance of the shop was cool too. It had a giant mural like painting of a big soft serve in a cone for photo ops and the colors were painted light with blues and pastels for a calming vibe inside the shop. I must come back and try their waffles next time!

    10/10 for the soft serve, and a 7-8 out of 10 for all the desserts and drinks. The soft serve here…read moreis truly one of the lightest and most creamiest consistencies I've ever had! The flavor options also cater to the asian palette, in addition to them not being super sweet. My favorites had to be the strawberry and matcha flavors. I tried a plethora of vietnamese desserts as well as some drinks. The matchas were solid and not too artificial tasting with the ube or strawberry combos. Overall great ice cream that i'd highly recommend! Owner was really nice when we went! She's super open to feedback and reminds me of a nice aunty who loves to give you treats lol. Definitely check it out if you want dessert in the area! Plus the place itself is so cute!

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    Smitten Ice Cream - icecream - Updated September 2026

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