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    Smoke-n-Hot Grills

    1.0 (1 review)

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    6 years ago

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    Ed Kellum & Son

    Ed Kellum & Son

    3.1(50 reviews)
    2.7 miUpper Greenville
    $$$

    Upon my return to Dallas 12 years ago, I needed to purchase a new Refridgerator just before…read moreChristmas. I called and I was helped by telephone for the type I wanted. It was delivered two days later. I have since replaced the dishwasher, stove and soon my washer and dryer. I have had excellent service from Ed Kellum and Son each time I have shopped there.

    We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

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    Ed Kellum & Son
    Ed Kellum & Son

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    The Home Depot

    The Home Depot

    2.3(110 reviews)
    1.9 mi
    $$

    I had a great experience as a diy. There was some chipping on my wall, so I was trying to find…read morepaint to patch it up. The people were very friendly, and they were able to do a color match analysis (of the paint chips) I had and got me the right paint. Kevin was particularly helpful! I thought the value was quite reasonable.

    I found the perfect five-foot palm sitting all alone in the back of the Lemmon store. The garden…read morecrew could not have been nicer and explained that I could either have it delivered or have it held while I found someone with a larger vehicle. They told me I just needed to speak with customer service inside. Unfortunately, my experience with Leslie and Jasmine at customer service was quite the opposite. They seemed uninterested in helping me find a solution, and I left the interaction feeling frustrated and dismissed. As I was walking out, Carol noticed something was wrong and asked what had happened. What a difference one person can make. Carol was absolutely amazing. She genuinely listened, tried to find solutions, and treated me like a neighbor rather than just another person in the queue. Most importantly, she found a solution and did it with warmth, patience, and kindness. I am incredibly grateful to Carol for turning around what had been a disappointing experience. Home Depot needs more employees like Carol, people who understand that great customer service is not just about knowing the rules, but about genuinely trying to help someone. She is a real asset to the store and deserves to be recognized. And, quite frankly, a little more Carol and a lot less Leslie would make shopping at Home Depot a much better experience

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    The Home Depot
    The Home Depot
    The Home Depot

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    Smoke-n-Hot Grills - grillingequipment - Updated August 2026

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